A well stocked main-stream supermarket in a neighborhood filled with high-end speciality food retailers. There is ample parking and it really is the only place around where you can buy supermarket basics at reasonable prices. From the security guard to cashiers, the entire team is really unfriendly. It seems as if they are all overworked and exhausted. When an entire store is like this, one has to consider that the problem is very likely to be a result of poor corporate policy and store management. I actually feel badly for the folks working at this store. read more

Been coming to this Vons for over 10 years.. But the service at this Vons is terrible. The only place I need assistance in a grocery store is the deli..and this is the worst deli I ever had to visit. 1- After 7pm, the deli is closed.. 2-regulary sell-out of meals on special by 5pm; instead of preparing more meals to be available. 3-the workers are usually MIA in the deli and you have to wait 5-10 minutes for someone to just show up. 4-will serve you an old batch of Chicken instead of the fresh batch.. 5-wokers always have a frown when you ask for assistance. FYI- Just visit the new Vons location at 710 Broadway. They always have everything in stock. Workers are much more polite. I'll preferably be walking 10 extra blocks to avoid this horrible location. I dislike giving bad reviews but some places are best to avoid. I usually do my grocery shopping read more

I had a deeply upsetting experience at this Vons today. After paying for every item at the self-checkout and exiting the store, I was approached by a manager and another employee who did not identify herself. They accused me of leaving without paying for all of my items and made me re-enter the store. After checking my receipt, they quickly realized that I had, in fact, paid for everything. The manager later apologized, but by then the damage had been done. At that point, I asked them to refund my entire purchase because I no longer wanted to support a store that treated me this way. While I waited for the refund, the employee who made the accusation avoided me and stood out of sight behind a refrigerated display. She refused to approach me, acknowledge her mistake, or offer an apology. Based on how I was singled out and treated, I believe this incident was racially motivated and that I was profiled. I have continued shopping here despite a litany of previous poor customer-service experiences, and this incident was simply the icing on the cake. Every year I purchase turkeys from this location to help feed approximately 50 families from SMMUSD schools. However, I will not tolerate being falsely accused or racially profiled. This experience was humiliating, unacceptable, and deeply disappointing. I hope Vons will take this incident seriously, address what happened, and do better for everyone in the community. read more

Truly such an awful place. They tell you things that are not true, everyone from the customer service department to the deli's department are just so rude. Please don't shop here read more

Terrible customer service most of the men staff are rude no smiles no one to greet you I had a specific employee who was very unprofessional and just rude he was so miserable looking and unapproachable I feel like the staff should be re trained read more

Decided to pick up some groceries after work today, and I kept running into this guy in the store who brought his dog in with him. It clearly wasn't a service dog because it was licking everything that was at eye level, from the rotisserie chickens to the raw meat, and this guy didn't care at all. Security at the front door let them in, so they didn't mind either. That was the first and last time I'll be here. read more

UGH. I hate this place and now that Rite Aid next door is closing it won't be "closest in the area" for something. I literally would only go in if I was next door and needed a quick pick up for something. Well, every single time I would try to get something at the deli counter they were rude and I walked away. HOW DARN HARD IS IT TO JUST DO A JOB AND NOT BE RUDE. It seems to me that Vons corporate must be transferring unhappy employees they can't terminate to this location or something because when I would ask help finding something only 1 out of 10 times were they nice about it. I'm one of those people who is super nice when asking for help because I was in retail for many decades. I know how it is on the other end so it's not me, it's them. This place sucks. read more

Vons - Deli sucks - Grocery Near Me - Santa Monica, California

Sold me a gift card that was damaged. Noticed it right when I got in the car. Tell me to call the back of the card, nothing they can do. Completely scammed me out of $25. Terrible costumer service. read more

Vons - Damaged gift card - Grocery Near Me - Santa Monica, California

As it has been for years, this store is like the adopted child of the company. All the healthy food is being taken away - literally 20+ kinds of eggos but no gluten free option (or 1). And now prices are going up and I buy yasso Greek yogurt frozen bars, get home (2 blocks away) to find out they had melted and been refrozen. Lean cuisine pizza the same. Seriously!!! This is why I almost never shop there any more and can't wait for the Trader Joe's to open next store - could put this Vons out of biz as it should be. read more

Awful customer service starting from the Deli department, the gentleman didn't even acknowledge me when I asked for help, and when I was ready to pay, the cashier didn't even acknowledge me and was too busy talking to the other workers that it was so unacceptable. The only house I received from this market was the bag man. read more

Do I love coming here? No. Will I keep going here because it's walking distance? Yes. It's a grocery store. Nothing crazy or revolutionary happening here. If you are walking here, note that the entrance is NOT off Wilshire, it's around the back. If you don't love walking through alleyways, be sure you turn off on Euclid and walk through the parking lot. I didn't really have any issues with the store. Selection of produce, etc is ok. Bakery leaves something to be desired. Alcohol selection (which maybe is the most important for this location) is solid. Overall the store was clean but in a run down sort of way. Like I said I'll be back, but I'm not excited about it. read more

Less than zero. The wine section did not have customer assistance, if you ask the cashier for help she will give you a blank stare. The products were not faced so the item I needed was hidden away in the abyss. Cashier was texting a friend and laughing while helping me. Skip Vons! read more

Everything in your store is expired. Wtf?? Is going on. Three salads. The hummus. Do you not check the dates and replace the inventory. Just looked at the lunch meat I bought yesterday, 12/22/24. It says sell by 12/17/24. Never coming back to this store. Everything is expired. read more

Vons - Grocery Near Me - Santa Monica, California

BEWARE THEY DYE AND SELL SPOILED MEAT!! I bought a pack of ground beef from Vons through Instacart just two days ago, kept it in my fridge immediately after delivery, and when I went to portion it out, it was completely gray and smelled slightly sour-like spoiled dairy. Clearly, the meat had already gone bad when it was sold to me. What's frustrating is that it looked fine on the outside when I first received it, which leads me to believe it had coloring added to make it appear fresh. I've worked with ground beef enough to know what it should look and smell like. This wasn't a case of it going bad in my fridge-it was already bad when it arrived. Really disappointed. Selling meat that's clearly past its prime is unacceptable, especially for a major grocery chain. I won't be buying meat from this location again. read more

I visited this location last weekend and asked an African American employee female with large eye lids aged (18 +) on duty near the freezer section (6am-7am) for the woman's restroom code. To my unpleasant experience I was greeted with judgement when confirming the number for the stall. I asked the representative did she know the restroom code and she responded with, "1-6". I followed up with a question of confirmation repeating the numbers for accuracy and she responded with, " You have to remember those numbers?" Sarcastically stated. I ignored the comment and proceeded to confirm that there is no symbol following the digits, which is common in these instances. I felt very uncomfortable and judged. This agent assumed parts of my being that could have been altered from multiple life experiences (Alzheimer's, Dementia, Short memory loss, brain surgery, etc.) read more

Flower department needs work. Some of the prices are not displayed, and even after asking an employee how much a bouquet was, she had to run a price check at the register. Are we incapable of displaying prices next to the flowers so a customer doesn't need to ask about the price of every other flower bouquet on display? Furthermore, they wouldn't accept cash in the flower department, so I had to go inside and wait in line. Very disappointing. And BTW, in polite society, we don't barge past customers -- a simple "pardon me" is customary. Leave your passive-aggressive behavior at home, señorita. Will not be back anytime soon. read more

It's your average grocery store. They have everything you need. There is a parking lot so you don't have to park in a garage which is awesome so five stars for this area! The staff is friendly, the produce is fresh and the store is well lit and clean. read more

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I enjoy shopping there. The staff helpful, its not cheap but very good selection. Good sales and organic selection.

Has to be the worst run grocery store I have ever been to. Every time I go to this store the employees are non existent. No help at the Deli counter or at the meat department. Why have these if you are not going to staff them properly! read more

simply was over charge 3 for a two items good thing took the receipt I was refunded for the extra item only last time on Vons at 710 broadway I was charged 6 for 3 of one item the customer service there extendedfree for total items I think this is a practice by Vons cashiers the y ask if you want your receipt should be given to the customer with out questions my advice take receipt and check before waking out read more

They never have the items that are the best deal through the app. Instead they have similar items or the same item just in a different quantity/weight for a considerably worse price. The butcher department in particular is a disgrace. Never have the good deals that are advertised. The things butchered in store look like they were done with a butter knife. Half the beef in each of the packages is greying and the chicken looks like someone took a hammer to it. Customer service is atrocious. It's like every employee is trying to out do each other with incompetence and apathy. I worked in a grocery store as my very first job so I get it. Pay is low, hours suck, customers can be awful. That is not the issue here. Many of these employees just genuinely suck and don't seem to care or have standards. I live a block away and after a year of issues I have given up. Will be shopping elsewhere for anything besides the occasional alcohol deal or some prepackaged fruit. *Last experience (this is typical of the service): I asked an employee in the butcher department about a specific deal they had. He said "we don't carry that size here because it's too big and would go to waste." It's 3.5lbs of meat for context. I asked him to check just in case and he disappeared for 5-10 minutes while I waited. His coworker came out twice clearly just checking for his buddy if I had left. Second time he asks if I have been helped I tell him yes but ask the same question. He says "oh yea that sells out immediately because it's such a good deal." So which is it do you not carry that size or do you sell out immediately? When I ask this he just laughs as I'm walking off. Finally after not getting the main thing I came in for I check out. I ask to speak to a manager and the bag girl (who had to be told not to cross contaminate my meat by bagging the raw chicken and beef together) just shrugs at me, so I ask again. She says "they are in their office." So I ask "well can you get them?". She says "they are busy." At this point I say "I will just wait here then." Luckily the manager walked up without being called and I spoke to them. The manager did seem to care and honestly I feel bad for her. Unfortunately if one manager cares and 30 employees don't there is no chance for change. read more

Wanted to update my previous review and raise my rating to them since they are practicing all the Covid -19 regulations very well. All employees are wearing masks, carts and shopping baskets are getting clean and sanitize. The lines are moving much quicker now. You have to wait for the cashier to call you, and sometimes there is a person who is managing the line. All the employees here are nice except for the one guy who is working in the meat counter. I asked him for one pound of salmon fish, he refused to give me any service, saying that I can get it pre-packed from the open air refrigeration (those units lacking doors). Same thing happened to my husband with the same employee. He refused to do his job and cut some fish for us. read more

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It's ok. The location is ok. Parking is a little tight. The store is somewhat small for a Vons, but well organized. The people working seemed to be polite and helpful. Just wish it had a wider variety of grocery options. read more

Wow. I'm new to the neighborhood and thought I'd give Von's a try because of the great coupons they send for new residents. It wasn't worth it. Every employee in this store could care less that they're there. From the huffs and puffs I received in the aisle from an antsy personal/drive up & go shopper, to the guy stocking the chicken and the guy stocking chips complaining that they "don't get paid enough to care" that someone spilled milk all over the chip shelf and just continued stocking on top of it, to the cashier who made it clear it was beneath her to be friendly or even acknowledge my existence shy of scanning my items. I won't be returning as it's evident that customers are problematic and an absolute nuisance here. The store manager has a lot of work ahead of them. I will say, I'm okay with the one star because at least the guys in Starbucks were great. Find more people like them. read more

I arrived around 7:30 pm and it was relatively quiet. This Vons is not too big or small, I think the size is just right for a small family or singles. Maybe because it is late, some of the veggies are not refilled yet. I guess I have to come earlier next time. Some of the bagged potatoes already have sprouts and I think it starts to be poisonous. It seems no one is checking and I got something else instead. I also did not find yoghurt starter here. I have searched many places and it seems so hard to find. However, yeast os on sale and I got some to play with it. I also got bean sprout here. Not from Ralph's or other places. They do have this. Steak is on sale for $6.99 per lb, which ks better than CostCo. I got some for myself and my boy. When they are on sale, it is a good deal here and you don't have to buy in bulk. Ryan is helpful at cashier check out. But the cart has alarm that triggers the system when you walk out. I don't know the design and why, but the young boy says each time they have to manually disable the system to let people walk out with cart. Because people steal carts, he says. But all carts are in the parking lot and we have to bring it in. When we walk out, we have to wait? Kinda funny. And the carts are kinda of far from entrance as well. The parking lot sign is not too clear also. People may take wrong way to enter or exit at night when it is dark. But overall, they have abundant selections and people are doing their jobs well. read more

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Store is clean and well-lit, aisles are a decent width. Produce was fresh in appearance. The shoppers however seem to amble and roam instead of mindfully aiming to complete the task. The self-checkout was straightforward although two terminals displayed incomplete transactions. The storefront does not face the main street read more

Worst Vons in the area. Long overdue review. Store managers and associates are incredibly unhelpful (aside from the passionate Produce guy, kind Deli lady who works wings station in the evenings, and young guy sometimes at self-checkout area). Everyone else acts like it's their job to be rude to customers and avoid helping us with lazy excuses. Products always out of stock despite showing in-stock in the app. They never bother updating their inventory, and claim they have no way of checking it in their system. Do better Vons Wilshire. Avoid this Vons location, unless you just have a Produce question or getting wings at the Deli. Cannot wait for the Vons on Broadway to reopen. read more

I've been going to this Vons for year's and recently had a good experience with Christina who introduced me to the Vons app, and the Weds and Friday specials - which I usually never paid attention to. I have the Pavillions app, and thought it was the same for Vons. Christina explained the app and how it works and I really appreciate the extra time and quality of her service. Date: 11/02/23 @ 7:26pm. Ref: 332602419000. read more

The absolute worst workers. Poor quality customer service. I went to the hot food deli on my lunch break and waited so long for someone to assist. I could see one of the staff and manager in the back peeking out at me waiting. They never came out and I ran out of time and had to leave. So unprofessional. Its a wonder they're still open. read more

This Vons is a disgrace. - At least 10-20% of their produce is rotten or near rotten. - Their ice cream freezer is consistently broken yet they continue to knowingly sell expired ice cream that has repeatedly caused food poisoning. - Their security is unresponsive to naked homeless people INSIDE the store. - Their security is unresponsive to panhandlers, and buskers 20 feet from the front doors who have full-on setups with amplification in the parking lot blocking cars. - Their security is unresponsive to junkies 20 feet from the front doors shooting up in front of kids. I have reported each and every one of these incidents to employees and management, who do absolutely nothing. The freezer problem has been an issue for over a year. The management needs to be fired. The Vons should be reported to the health department or shut down. read more

You know....I think I'll just be a rebel and not mirror every single review that's giving this Vons a bad rep. Yes it's true; the lines are long - so long that I actually have time to flip through one of those stupid gossip magazines that has a face of the Kardashian monsters on the front cover. For example today I "learned" that mamager Kris has been sleeping with her daughters baby daddy Scott. What I really wonder is how many of my brain cells died reading that smut. But I digress. Yes even with the long lines I think everyone here is rather friendly and I do think they do their best. The store is rather well stocked and I never have any issues finding the items I need. I know the store set up like the back of my hand, unlike the Pavilions on Montana where they seem to change shit up on the regular - which is a pain because going to the isle where you know the damn chocolate chip cookies should be and finding tampons instead is no fun. The people who work here are also characters - and I mean that in the best way possible. There is that girl that will talk your ear off so much that you wish you went to a different checker; and that guy who always helps me to my car that shouts to his work buddies that he won't be back since I'm taking him home with me (hahaha) and that other guy that always used to talk sports to my ex, thank you lord I'm single now and don't have to hear a lick about it. I don't know how much one can write about a grocery store...it's a grocery store...you get your grub and you GTFO. Speaking of grub, let me put my newly bought groceries in my fridge before they go bad. :) read more

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Elder Abuse Why are there only two line open that are backed up like crazy. Everyone in this line is over the age of 40 the cashier is over the age of 40. Something is wrong here read more

The food in deli is old, never they have anything, always always there's only 1 person and truly the worst mojo.potatoes , people are fine, no help read more

I shop at the Santa Monica Vons every week. I like the store brand and everything is pretty good. The produce usually is fresh and well priced. The people are very nice and the baggers work very hard. But this week, there was an incident that was sad and shocking. Today I witnessed a guy with arms full of food leaving quickly from Vons on 14th and Wilshire. The Security guard (a female) said, "excuse me", toward him but that just made him move faster and then he was gone. What can we do? I know there are not enough Police Officers and these are small crimes that will never be prosecuted. Perhaps, it would be good to keep track of these events to know how pervasive it is. This is crime, just not counted or punished. Perhaps it is time for armed guards at the grocery store? Or cameras in the doorways of the store? This is costing everyone, except the criminals, money. The stores pass the cost on to the customers and poor people do not have money to waste during these inflationary times. Madi Hertz Santa Monica read more

Hey you guys! In the mood for a major attitude problem and I mean, it just never fails in this particular department. Go to the deli at Vons on Wilshire and Euclid in Santa Monica. When I get to the counter they are annoyed that I came to order in the first place and when I kindly ask for service their facial atti dude is like they are doing me a favor and they don't wanna be there. I have been trying this place for a long time. I'm in the neighborhood and today I decided to throw in the towel. I don't like wasting time writing these silly notes but I do hope management will take note. Was there, Sunday, July 24th 2022 at 1:15pm. All the best! read more

So sadly during the whole coronavirus situation, my family had 2 birthdays. I wasn't sure if we'd be able to go out so way back in March, I bought a box of cake mix for my my daughter's bday and later I noticed that the box was expired already!!! I was in a rush for the next birthday so I went to Vons again assuming the expired box was a fluke. I got home and started to make the cake and surprise- expired also! What in the world?!?? read more

Vons - March 01, 2020 and October 03, 2019 are the dates on the boxes sold to me by Vons Wilshire in Santa Monica in March and 2020. - Grocery Near Me - Santa Monica, California

Wow, I read some of the previous reviews and they made me laugh. And not because they were wrong -- actually, most are spot on. This is Vons. Most in Southern California have poor reputations for service, price, and selection. So, Rule 1: Never Expect any of these to be good at Vons (sad but true). Now let's get to this particular Vons. I've been coming here for about 25 years. It has been remodeled and they installed a real ceiling. Crazy huh. With regards to homeless people in the parking lot etc, it's been a homeless hangout spot for years. Vons isn't going to change that. Rule 2: Even when Vons updates, they never do enough to make a real store culture change. Customer Service definitely needs to be improved here. Although I've never had a personal problem with an employee, they are just clueless. Lines are unnecessarily long almost all the time. So the other day, we get on an open line but there is no cashier. When another employee comments on how he is missing, he starts arguing that he was told to do go-backs. What???? While they are arguing, we moved to the only other open line. Nobody apologized, nobody (even a manager) hopped into his place at the register, or asked him to stop arguing and just ring. It was weird and unprofessional (as other reviewers have stated). Rule 3: You will be angry unless you understand and embrace disfunction just enough to get what you need and get out. Real Talk: I only go here if something is on sale or out of pure convenience. I try not to go here very often. Final Word: Review my 3 rules and save yourself some aggravation. Good luck. read more

The restroom at this location is appalling! It's usually dirty and smelly, but last time was particularly bad. I'm talking pubic hairs on the sink, floor and walls smeared with human feces, just nauseating. Imagine buying food after attempting to use that filthy restroom? I couldn't, I had to leave. It was so gross, that I could not concentrate on dinner any longer. I know most stores and understaffed, and associated overworked and underpaid, but this is a health issue. You guys are selling food items for Christ' sake! read more

Great Vons and great customer service :) not sure why all the other reviews are so bad.

Clean, well stocked store, friendly helpful staff, good Starbucks onsite. You guys have my total loyalty.