I'm disgusted by this Vons' policy on pets. California law prohibits pets from entering grocery stores...especially ones with fresh, unwrapped produce. The Vons' store has a posted sign outside saying no pets are allowed (service animals okay). Nevertheless, the place was full of dogs: dogs in carts (which will hold other people's food later), dogs walking on leashes, dogs in arms, etc. I spoke to a shift manager who informed that Vons policy is that he's not allowed to say or do anything about it. He's not even allowed to ask the person if the animal is a service animal. The best he could do is let the store manager know, who could then call me at a later date. Well, that's useless. A policy that isn't enforced isn't a policy; it's a suggestion. The reason dogs, and other pets, are generally banned from grocery stores is that they carry disease, disrupt the shopping environment, can't be guaranteed non-aggressive, and--at the least--carry dander that many folks are allergic to. This Vons clearly does not care about the health, wellbeing, or safety of its customers. So, if Vons isn't concerned about the spread of diseases, as evidenced by their allowing dogs to roam the store, tell me again why we're wearing masks?? I hope to not shop at this Vons again, and I encourage others to avoid it if they want to stay healthy. read more

Hi I've been a customer of this particular Vons over 6 years. Today ran into a check out guy named James. Y'all bearded guy. Was extremely rude to me during check out. First I said hello 2 times he ignored me. Was throwing my food around and had the biggest attitude. Like he hated what he was doing then he asks for a guy to help bag stuff up and cusses him out in front of me and my roommate. Told him to shut the F up and stop talking Sh**. It was so uncomfortable and unnecessary. So sad by this. I hope management reviews these and does something about it. Worst customer service ever. read more

Vons - Name and time if teller - Grocery Near Me - Reseda, California

Still the best customer service! A special thanks to Samir. He always greets me with a smile and he makes sure I have the current ad to shop with. THANK YOU, SAMIR!!!! read more

It doesn't take Apple Pay even though it says it does. It doesn't work with Bank of America and hasn't for the longest time. They need to fix that, or not put that option on there. read more

This vons has the most lazy cashiers rude managers specially Nellie! She's in need of customer service skills she is in the western union desk and she didn't want to give me my western union it's early in the day why couldn't she just ask for money from the back office or managers. She was lazy and stubborn how she's working I don't know but I'm sure I'm not the first customer she has treated so poorly read more

Came here early, and saw this new pre-packaged coffee drink. Their cashier ran it through the scanner and there wasn't a price for it. (I would have used self-service kiosk but they were not open yet - I can understand before closing but why not in the morning?) They asked me if it came from a multi-pack, I said no, then they called twice for a runner but she took forever, and I had to be somewhere so I left. What kind of store doesn't know what they are selling? Especially if there's a bar code/UPC. read more

This store has the worst management ever. This Lilly lady is awful & rude. Their produce is gross. I buy it and it goes bad in 2 days. Their shelves are filled with bad fruit & Vegetables. I was also attacked by an employee who called me the C word & threatened to have a 100 people come beat me up. All that Lilly did was send him for retraining instead of firing him. What he did would be cause for termination at any other company. I also asked this store that I have shopped at for over 30 years, to order sodas for me & they refused. So I now have to drive to Vons in Bishop, CA, 5 hours away to get them. This store needs better management & should show loyal customers respect & to be helpful at our needs! read more

2 different cashiers wanted to handle my phone to scan an item For their "deals". Both had attitudes unbecoming of any store clerk I ever encountered. 2nd clerk, Matthew, took the item and said then just don't take it or pay full price. After driving 8 miles, of course I have to take it. 2 clerks-that reminds me of a problem at the management level. The fish stinks from the head, right? I'll dispute entire charge. And never fo to a Vons or Albertsons again. thank both of you wonderful people! in need of some real people skills, and stop grabbing peoples phones in a pandemic surge.., dumb, go to college and take basic science classes, OMG. oh, this is the Vons that I went to more than 10 years ago. I'll send the pics of a non-service dog running loose. Again, Vons mgmt is messed up still. read more

Very nice vons in the area. Clean, well kept, and nice staff. But, there is always a long line. Only 1-2 registers open at once. Still, a nice shopping experience compared to some of the other markets in the area. read more

Vons - Huge sale on coffee! - Grocery Near Me - Reseda, California

This vons has gone seriously downhill the past 10 years. It has turned into a ghetto vons. i live across the street and 90% of the time i go to theTarzana vons because this Vons sucks. The Employees dont seem to give a damn. A bunch of young kids who dont care. Only the one blonde lady who's mid 50s cares, otherwise service is dogshit here. So sad because i first started going here 45 years ago. I seriously dont care if this Vons closes. Dear Dawn M business manager, u obviously dont care, because your employees here are all punching in their time. All the mexican guys are especially rude and unfriendly, and that white guy with the beard doesnt give a damn and are all just putting in there time. I've been going here since 76 and this store has gone down the tubes. No one gives a damn here except that 50 y/o white lady. I feel so bad for her. I seriously hope this place closes down. The Tarzana vons is 10x better than this one! read more

CHRISTIAN SUPERVISOR IS SO RUDE!! Today is Oct 1,2023 9:10pm. His face has NO RESPECT to the customer. He even dare me to write the review... This kind of behavior is telling VONS that he hated his job and his taking on the customer. VONS should do some action about this incident. read more

This rating is specifically for the floral department. I went in on a Saturday, Novemeber 3rd, at 12:30pm to look for flowers for my moms birthday. I was helped by an employee who was absolutely so attentive and helpful. I didnt quite catch her name but it was something like Desmeres. When she was helping me arrange my bouquet, she gave me various options that no one else has given me before. I've always had my bouquets wrapped in plastic, but I didn't know we could wrap it in paper or get glitter sprayed on the flowers. She was so patient with the arrangement and it turned out so beautifully. I'm so happy with the turn out and will be back asking for her. Wish she could accept tips though. read more

Vons - Beautifully arranged with paper and glitter - Grocery Near Me - Reseda, California

This is my go to supermarket. I use the app and set up a list before I go and always save $$$. Great produce department The meat dept guys are always super helpful. The checkers are really nice! Great wine selection and deals when you get 6 or more. If you want a deli counter go this is not the store for you... Go to Ralphs! read more

Vons - Grocery Near Me - Reseda, California

Interesting that some people don't like this Vons very much. I think it's great, and it's a lot better than some other Vons locations I've been to. The inside is clean and looks like it has been remodeled. I could find things quickly, and they had a good section of items on clearance. Also, my cashier and bagger were VERY considerate. They helped me with some things and the bagger helped me load my car since I have a disability. Thank you! read more

I'm giving this place 3 stars because they usually have a good selection and it's an easy place to go if I need to pick up something quick. But, y'all, I've never been in a place where so many employees seem like they hate their lives. I can count the number of positive experiences I've had with their employees on one hand... and I go here a lot. Most encounters consist of me saying hello and asking how they're doing, only to be greeted by blank stares and no acknowledgement whatsoever. I get it. The job market is tough right now but at least pretend like you aren't plotting my demise. read more

Great customer service, and for me that is the most important part along with cleanliness of the store. My cashier Sharon was very friendly and helpful during checkout. Next time I have to go to Vons, I will drive an extra couple of miles to visit this precise location! read more

Donald, A cashier with an attitude and no human skills. Always has an attitude, will never greet you unless you force him to. Always complaining about everything and everyone that works there. He hates working here, you can tell. It feels like your presence is an inconveniences him. I tried to get in touch with the corporate but no such luck. This store used to be my go-to place from all kinds of grocerie shopping, quick ones and large quantities as well. I just hate coming to this store and having to see a person's face that drags you down as low as possible. Your whole days mood drops with him. PLEASE if someone can move him out to another position where he won't have to react with customers. At night shift he is the only cashier on duty. If that's how it's going to continue me and my whole family will have to go to another store that's also near by. read more

This place has a DMV Kiosk Registration Machine to print out ur tags OMG it saved me from going to the DMV early I the morning... you can go anytime the store is open to get ur tags I went around 8pm and only took 4 minutes. Only credit cards/Debit/VISA etc... NO CASH read more

Vons - Grocery Near Me - Reseda, California

Worst grocery store EVER!!!! This store is OVERPRICED & they don't have a lot of items other stores carry their produce is at least double for anything even onions .99 cents a lb. wow all other stores are 3lbs for a dollar!!!! They didn't have any tofu & no Vegan cheeses! All stores now carry those things even the 99cent store. The checker out girl was unfriendly also!!! Booo I will never come here again I would rather drive 5 more mins to go anywhere else. I also saw a container of yogurt on a random shelf outside the refrigerator section gross they probably just put it back even though it would be old. read more

Prices prices prices! This Vons is terribly priced! I live in Calabasas! Why is it that the prices at our grocery stores in Calabasas are half the price of this Vons! It's insane! I feel like every item is at least $2-$5 overpriced! Why!! I refuse to shop here. I just feel ripped off. Thankfully it's just near my nail salon so I don't HAVE to and won't. I had to do a review because I went today and was shocked by the difference. It's not fair they overprice in THAT area! It's not even a good area and things are overcharged.... wow! 2 quick examples. I buy a 12 pack of soda for $3-$5, this Vons charged $8. I buy cupcakes for $5-$7, this Vons charge $9.99. Honestly terrible area with terrible prices. Makes no sense read more

I went to Vons for shopping. To my surprise everyone was extremely polite which I haven't seen anywhere. Sharon, Gail and Taylor surprised me with their behaviors. In my humble opinion the named ladies should get promotions or hefty bonuses. I wish them success in their future endeavors. Also in my opinion all 3 of them are over qualified for their job. Even though Vons is a little expensive than Food 4 Less I'm going to the shop in the future. Sharon, Gail and Taylor God bless you all I'd rather go somewhere that young professionals are polite. From now I'm going to go and shop at Vons. read more

I do not think the employees realize that We, the patrons are what keeps their store open. Time after time, I go to check out and the cashiers don't even say hello, generally, they're carrying on conversations with the other cashiers and don't even make eye contact. I may or may not get a thank you when they had me my receipt. It's a crap shoot. I found a better, more friendly store that appreciates my business. read more

Samir at this location is a total standout. He saw me carrying all of this water and brought me a cart without me even asking him for it. He even found me in a different aisle to make sure I got it. Just an incredibly kind, thoughtful man and gesture. Made my day. Thank you! read more

Worst location I've ever been too. The cashier "Sharon" is not only extremely rude but racist too. She was really nice to the white guy in front of me and when it came to me she saw my full cart rolled her eyes. Then when I asked her questions about when stuff will be in stock again she was extremely rude and short with me for no reason. Then when I asked her to take a item off she called a worker over to watch me? Wtf if I wanted to steal shit I would've left it on the list of things I had to buy. She then threw the receipt in my direction and wouldn't make eye contact with me she then went around the counter and checked my bags. If you do deliveries (Uber eats or DoorDash)or just shopping here and black I wouldn't recommend this location at all. She's a cunt. read more

Super sad I picked up dinner at VONS tonight and got home to find out the fried chicken in my bag was not only burnt like to the point of fryer basket marks in the chicken but it had been sun bathing in the case for way to long and should probably have been written off a long time ago. I can't even return it because if I leave now it will take me an hour or 2 to find a parking spot in my neighborhood. I should have just gone to Ralphs. read more

Vons - Grocery Near Me - Reseda, California

Please Vons make your app more user friendly so that your customers can get the discounts you advertise. Especially since you only have one cashier who sighs when she has to help you (Evelia) and does not carefully catch all the errors on the receipt. I explained that the Raisin Bran cereal was not listed for the sale price and later found out it was listed under the manufacturer's name. The consumer doesn't know all those names or how your programmer input them in your system. The hamburger on sale also was not ringing up correctly so in order to "make it right" she tore the label off and when I got home discovered she made a hole in my meat and stuck her finger in it after helping how many people and handling money, coin and many transactions. Her attitude and treatment of this customer is completely unacceptable. I won't ever return to this poorly managed Von's, one checker with the lack of customer service skills like Evelia is not okay with me. This visit was on 5/18/23 I just found my receipt this morning. read more

This Vons STINKS! Okay, no, the place does not emit a malodorous scent, but if it did that would be the final fitting indignity this place seems to want to perpetrate against its customers. In every other way, this place is about as bad a grocery store as I've ever encountered. Indeed, there is nothing at all "super" about this supermarket. I've been shopping here for about two years after moving to this part of the SFV in 2014 and I can avow without undue hyperbole that the store in general, and the customer service in particular, are at the sort of nadir below which they cannot sink since they have found the bottom. Some of what ails this place is beyond anything the day-to-day workers can fix. Weird and somewhat shady pricing tactics and the way they are displayed mean that if one is not focused like a surgical laser on the fine print on most every "sale" item, one ends up with, for instance, more of something than is needed or desired only to find out later that the discount on the "sale" tag applied even if only one of that thing were purchased. Yet other times the apparent "buy-two" discount is exactly that! Caveat emptor, but who wants to work that hard? The real problem with this place is the employees. And I suspect that what ails them is the result of shoddy training and employee development. They are each and all friendly enough. But friendly only goes so far. What most of us want from the workers at a place like Vons is knowledgeable and efficient service. Courtesy and salutations ought to ACCOMPANY such service, not function IN LIEU of it. This is like so much of what is alleged to be "customer service" nowadays. You call a credit card company to complain about a bogus over-charge or fee, and rather than actually doing something to help you, the phone rep spends the next 10 minutes saying, "I'm sorry for the inconvenience, sir," as though that makes anything okay. I'd rather have them NOT TELL ME they are sorry and just fix the damned problem! At this Vons, employees generally work with little urgency at a pace best described as indolent. Box/bag workers often bag with one hand, as though their other were non-functional. Many wear their uniform apparel in the most slovenly way. Checkers happily chat back and forth among themselves, yet I am seldom spoken to beyond "hello." Rarely am I asked if I found everything I needed on a specific visit. Lines move at a pace so slow I often think they are about to go backward. (Some of this, alas, is due to customers who seem, somehow, not to know how to use the POS terminal at each register; folks for whom swiping their Vons card is an complex and puzzling process.) A case in point was a visit on Sunday this week (10/9). I grabbed a few items and stood on line while the woman in front of me chatted with the cashier/checker, who seemed done scanning her items, for two minutes. Finally she realized she had neither swiped her Vons cars nor any sort of payment card. That the checker never offered a polite hint to her to do these things is beyond me - though I guess to him the time of the other people on line was less a concern than his chat with this specific customer. When I was finally able to check out, the checker was so unattentive to his job, he removed the little bar behind my items and started ringing up the items of the person behind me during MY transaction, unaware that they were not the items I was attempting to buy. After getting that corrected, I had a question for the checker. The question was why one of my cards, new to me, sometimes required me to sign for the purchase and other times did not. Was this a Vons issue or something, perhaps, I'd need to take up with the card issuer? So I asked. His response? "I-oh-know" (in a casual, offhand way). "Is there anyone you could ask to help me find out?" I inquired. "Well, my manager is at the register next to this. You could ask her," he replied. "I wonder," I asked, "if you'd mind asking her?" "Well, you could do it! She's right there," he said. (The manager got me an answer, BTW). When I worked in retail many years ago, I was taught to help customers find answers, and since he had just been chatting with the gal who is his boss, I was floored that this utterly insouciant young man could not muster sufficient wherewithal to simply lean over and ask her on my behalf. And NO, this is NOT an isolated case. It is emblematic of the sloppy appearance, disinterested demeanor and almost contemptuous ennui that permeates this store. In short: NOBODY CARES at this store. They'll say they do, and if I were to speak to a manager about my experiences there I'd likely be on the receiving end of a string of platitudes about "making our customers happy" and "service being our #1 goal" but they would just be words, the mantra read verbatim off a mission statement, the marching orders of 21st century retail - the empty rhetoric of a service economy big on promise but devoid of any service. read more

***This is an okay Vons; some areas of the store feel like they could use an update, but the produce section looked good*** Like most grocery stores, this grocery store has its own free parking lot and it is easy finding an open space. read more

I do not plan on focusing on chain stores or restaurants, etc...but since grocery shopping is something I have to do a lot, I will proceed with my rant on my local Von's at Tampa and Victory in Reseda. First, as a budget conscious shopper I have stopped going to Von's because they no longer double coupons. I save 30 to 50 percent on my bills with double coupons, so I won't be going to Von's unless I absolutely have to. Today was such a day. I was driving in this Von's direction and needed to grab something - just ONE thing - QUICKLY. I ran in and grabbed my ONE thing and went to stand in line. Guess what? Only two lines were open and both were express. But "Express" doesn't mean anything to these Von's people, because they were taking people with full carts of groceries. I had no choice but to stand with my ONE item behind everyone else with full carts. Why, at nine-thirty on a Saturday morning, were there only two lines open? Arrrrrggghhh! Time was ticking. I was running late. So as I waited in line I looked around and noticed the store's decor. They've done a lot of redecorating. A plus. Especially since the old store looked like what I think a store in the USSR would've looked like. I could almost imagine peasant women dressed in babushkas sorting through dull looking beets under the glare of the institutional lights. Now they have painted the gray-beige walls and spiffied up the aisles. But it doesn't matter to me. No double coupons? Too few aisles open? No place for express shoppers? No thanks, I'll be over at Ralph's, Trader Joe's, Whole Foods Market or Follow Your Heart. I have too many local choices to put up with Von's. read more

I'm not too crazy about this Vons, but I put up with it for convenience sake. I've never cared for the workers here: lack of personality and their face says it all, "I hate working here, but I do it for the paycheck." With that attitude, it shows when dealing with the public. Another thing I hate about this Vons is that they do not have self-check out lanes. Get with the times, Vons, and start putting money towards that convenience for your customers. At least with that, we won't feel the need to deal with the employees unless we are desperate. The deli section is lacking choices in meats and cheeses. Though they do carry horseradish cheddar, which most stores don't, this Vons needs to build up their deli selection big-time. However, one consolation to all this, there is a friendly guy that works in the deli section. He slices the cold cuts perfectly, along with the cheese, and packs it neatly in plastic baggies where it allows one to take out each piece without tearing the next one. (Those of you who are sandwich junkies know what I mean). read more

I started going to this store recently because my regular Ralphs has been really out of stock lately and had huge lines. This Vons is not too far from home, location is good, there is always parking. Shelves well stocked with fresh products, store is clean - what else should I need for my grocery shopping? read more

Handicapped perspective: there are 5 handicapped spots always seemingly taken by the hairy, gold-chain guys who must have bribed someone to get a placcard. So if you aren't up for walking then roll on by. If you get the coveted spot you might have a good experience. They've always helped me out with my groceries. And a couple of times they have opened a checkstand just for me. I think the oxygen tank tips them off to my handicap. As mentioned by someone else, their produce section is dinky. Comparable to their deli section. Enough complaining though. It has always been clean and quiet. read more

As most of the other reviews state, this store is pretty awful. I'm here 1-2 times a week as it is my local grocery store, and each time I leave disappointed. Almost every time I've come here, the checker doesn't know which items belong to which customer. Even with the rubber divider, I've seen them grab from another person's load and overcharge the current person being rung in. Or, the opposite happens- once the transaction is complete, the checker will notice a straggler item and with practiced apathy ask, "Oh, was this yours?", which obviously creates a longer check-out wait. SPEAKING OF LONG WAITS... There are never more than two check-out lanes open at once (one being the express lane). This creates abominably long lines and waits. And lastly, I usually can't leave here without missing an item. This Von's is constantly out of stock of many items. So disappointing. With this store being directly across the street from my house, one would think it would be a great convenience. Definitely not. read more

This Von's location is one of the best to get in and out when you go early on a Sunday morning. Prices are reasonable and the place is extra clean. I do believe that there needs to be an upgrade on certain produce items. As a chef, I find the need to have certain veggies available without having to go only to a Farmers Market. I am willing to have any of the Von's staff contact me for particulars on items that I would like to see. The staff is usually very helpful and the butchers will sometimes go out of their way to help me get a specific cut of meat in order to make my shopping list complete. read more

Maybe I have to come here a few more times to experience the bad reviews. They have ample parking, the store is clean and the layout seemed fine. I didn't have to wait in a line and I was there about 6pm tonight. I like Vons as a rule. I love the quality of their bakery items and hot food. I can generally find what I need that I can't find at other stores. The service I had here tonight was fine. The cashier was pleasant and the bakery clerk greeted me when she was on her way to put out more cookies. This location isn't exactly close to my home but I would still come here. read more

It's the closest supermarket to our daughter out here in the valley. It's a so-so Vons, the bakery is rather disappointing - the La Brea bread at any nearby Ralph's beats the offerings here. OK for convenience - worth driving a little for bigger selection, better bread and more organic offerings. read more

The reason why i gave them 5 stars is because the man who works in the fish department was super nice and helpful, he gave us amazing tips to make gumbo because of his roots since he is from Louisiana. Other than that I'd have gave them 1 star because they don't have a good selection & didn't have the gumbo mix. read more

Very upset called two days in advance to have my daughter's birthday cake made with the bakery the lady tells me to call the next day early so I can speak to the cake decorator to see if she can do the little extra I was asking for on the cake then when I call that lady in the morning she acts clueless and tells me that they can't make the cake for me by the next day when the lady I spoke to prior said they could just very unprofessional and rude and a waste of my time . read more

Just got a couple of donuts from Vons. Big mistake. Noticed a black bug walking on it. I hate it half way, not sure if there was more. Wow disgusting. read more

Vons - Black bug on donut i bought from vons a few minutes ago - Grocery Near Me - Reseda, California

Okay it seems silly to review a major chain grocery store but I feel that I need to. This Vons is really pretty. They did a great job when they re-built it a couple years ago making it user friendly and nice and clean. So why not 5 stars. Here is my breakdown of why: 1 star taken away for staff. NO PERSONALITY and they lack the ability to be helpful. SERIOUSLY you can't be friendly? It's your job to work with people. 1 star taken away for the other customers. There is a huge mix of types of people but I couldn't believe how RUDE people were. I had my hands full and a huge heavy basket and the lady in front of me wouldn't move up her groceries for me to set my stuff down and your kidding me? LAME! I'll go back just because it's close and the prices are good! read more