Part I of 2 (Part 2 had to be written under Vons Studio City Laurel Canyon review. I wasn't able to write a part 2 here. But you gotta read the rest, it gets wild, with elephants, bitch calls, and meat cleavers... It all began the other evening... The shift supervisor of this store refused to give us our bag of food after we paid for it!! Read on... A few days ago I shop, hit the check stand, pay, and ...oh no! forgot something! Checker says: it's OK. Leave bag here....I run for extra item and then back to check stand. She and bag gonners. Figure I'll get it after going thru that long friggin other line. I get lost in pages of the Enquirer and such crap as do we all, can you admit? Lost in space on the grocery line at midnightish, hardly the Oasis, but do I hear violins? Finally get home and oh crap. Forgot bag #1 at the store! My Peet's organic coffee for tomorrow morn, oh no..but I can't go back now. I have some Yuban in the freezer that'll do in a crunch. Ring Ring, John answers. Yes save for you, will put in fridge. Yes I'll try to retrieve it or refund tomoro, maybe next day.Oh well. I'm assured info on this will be passed on to day manager. Cool and case closed. No prob, treasured customer. We love you. Okay! Buy Buy! Oh, one would only wish it was that easy..... I'm not in that part of Burbank often, so I skip a day and go retrieve my bag of food day after, bringing my receipt for clarification and proof, not thinking I'd need it but always good to have physical proof. By the way we'd come from Universal Studios after a missing child lock down (check my next review on Yelp). Twas a tiring day, hunger set in. Penny Wise does not buy her eats at Universal...each jelly bean at Sugar broken down costs you a nickel a jelly. but I had to do Von's, it was time. 20 minutes later... I brief the Von's shift supervisor Edwin Rodriguez and wave my receipt. Ed while shuffling papers: I don't know what you're talking about This is what I'd feared. The time waster. The energy sucker. The Shift Supervisor! I believe not only does he not know. He doesn't wanna. Really he doesn't and says it. I don't know who you talked to or when you were here or what this is about, says Rodriguez. It's okay, Ed. It's all there for you. On The Receipt !! This should be stress free, and they should be nice. This guy's eyes said I want to disembowel you His eyes tell me he is going to be the time life sucker shift supervisor meanie most people don't stand around to dispute especially at supermarkets.. But here I am to remind you, Vons and Safeway are big bodies, and these corps we visit to get the best prices for our sustenance. It's not for them to eat us alive. So I put on my consumer warrior hat...and give him choices, One is to behave like a mensch (good guy in Yiddish) Two is the receipt to bestow him with investigatory power. (magic!) I hereby present this wondrous piece of evidence to determine who was where when or whatever is keeping you from ceasing to shuffle those papers and hightailing it back to the fridge section to see if my bag of food is there.. His attentiveness to the shuffling of his papers is now compelling him to completely cut me off from his senses. He turns a few times to direct himself towards a screen, then takes my receipt and taps some keys and puts my receipt down. He doesn't take to my suggestions which are: 1. Call the store manager, the DM, anyone who was working that night 2. Check the freezer or fridge in the back 3. Look in the drawers to find a note from John or the manager that night 4. Call someone 5. Just believe me He says Vons/Safeway has the best communication of all and everyone. And since noone told him about this... (I guess there goes his believing me). NOTE TO VONS: GET A BULLETIN BOARD AND POST LITTLE NOTES ON IT. To suggestion Edwin Rodriguez says "no". Then he said "no" to another. Then I got some silence which said to me uh uh. Then a side glance that said "no". Then I got a glare that said "I don't give a crap about human kind and if I had my druthers I would go to the meat section grab a cleaver and hack you up into little pieces" which I essentially understood as "no". Let's go over CONSUMERISM 101. THE CUSTOMER IS ALWAYS RIGHT. (not true, but we follow this like we are supposed to follow The Constitution). #1 You realize that you are holding onto a bag of my groceries which I paid for and won't release to me #2. You realize you can find who the name of the manager I spoke with from my receipt, right? #3. You realize your "I don't knows" are premature, and your sense of investigation needs redirection) ...especially when you are in charge of the store right now (GO TO PART 2 WHICH IS IN THE REVIEW OF VONS STUDIO CITY LAUREL CANYON STORE . ...I am in extraordinary violation of word count, exceeding anything beyond what one review should ever say. strike me dead why don't ya? read more

Seriously 25 minute line on a Sunday..... I think you can do better. How about self checkout ?

Good clean fun for the whole family! It's a Vons, how much can we rate it? They have quick moving lines, the store is clean and there are no bums outside asking for money or food. This place is like home because I've been coming here for over 10 years. read more

Clean and never really busy. This was always my go to Von's when I lived in Noho cause the Ralph's scared me half to death. It's a lot smaller than other Von's stores and they do not have self check out, so that kinda sucks, but everyone has always been super friendly with me and helpful. They don't always have EVERYTHING you want, like a bigger Von's would, but I never had any issues. read more

Convenient and clean but without fail, they never have enough checkers on during rush hours.

Thankful for neighborhood Vons my bi-weekly go to store for many years now, regular staff years on end create a warm family like atmosphere enjoy seeing associates like Claudia always with a smile ready to give whatever assistance a customer needs, love Fresh Produce department great selection everything high quality plus Organic specialty section outstanding, fresh meat counter great selection love that Vons has best quality chicken selection locally running great sales time to time, selection of quality boneless organic chicken outstanding. Appreciate they carry Non-fat yogurt varieties other stores don't carry plus many sugar free items...love yummy cheese cake by the piece selection fresh Apple Pie chunks of apple great crust close to like Mom made, completely beats out other local store. All and all a wonderful neighborhood gem that has become more busy than in the past, guess like myself when people try it they like it...in these challenging times store closely follows Covid guidelines has a charming friendly guy who keeps carts sterilized greets customers nicely plus noticed he is helpful in getting carts for those who need assistance. Way to go Vons! read more

Great location (I can walk there :-) ) Pretty good selection and very freindly staff. They get my vote!

Not a great experience here recently. Went in to get a few quick things and the express line had about 10 people in it with someone arguing with the cashier about some coupon thing. People in line were arguing who was next. I left and went to Ralphs. read more

This, ladies and gentlemen, is a testament entirely to MANAGEMENT! I initially gave this place a low review after a rude encounter with an unfortunate employee, however, since that time I have noticed the remarkable work of the managers in many difficult circumstances. They are amazing - plain and simple and carry much more than they are given credit for. Couldn't recommend them more highly! read more

I live walking distance from Ralph's on Magnolia and Ralph's prices are slightly lower. But I will never go to Ralph's again. I will happily drive the extra distance because this Vons location is well worth it. ALL of the employees have been friendly, professional and courteous. Good selection and great meat and produce. read more

sometimes i get really great service! other times, its kinda horrible. But the food is consistent! i love the sandwiches here! especially "the pub" they get kind of pricey, but the taste is worth it! read more

I love this store & their employees! Very helpful & knowledgeable I didn't give 5 stars because lately their bakery depth is not doing very good. Used to love their baked goods but lately their cakes & cupcakes are dry, stale & their icing is too sweet & dense! Plus their always out of Diet Barks Root beer. read more

people are right about the long, frequent check out lines and lack of gluten free options. however, the staff are super friendly, they keep the place clean and safe considering it's 24/7, elliott at the deli is very helpful and pleasant when assisting me in ordering party trays. the starbucks inside is generally great and filled with nice employees...but, if you are in a rush and see an older man named ernesto manning the shop,-just go to the other starbucks on the corner of the shopping plaza because he is quite slow. read more

This location packs a lot in to a little space. Aisles are narrow, but carts are new. It's freezing, but I guess that's a personal problem. It's a nice, clean, well stocked store with attractive and friendly staff. I likely won't be coming back too often as the prices are just too high on common household items($7.69 for 18 eggs? wtf). It still deserves a good rating because it delivers what it set out to and to top it off it's open 24 hours a day. read more

I love this market it's always clean and there's always friendly employees offering u help and there's a Starbucks and they give u bags for free so u don't have to buy them lol! read more

In terms of a grocery store it's fine. Totally good for grabbing anything you need for your food and drink needs. But the reason this place gets 2 stars is because I've never come in here and been through checkout fast. They never have all their registers open when they should. It's a very busy place. They need to hire a couple more people and get some self checkout counters. read more

I am big Fan of Vons Market I love the home delivery cannot go wrong at $150 with Free Delivery with Deals. The Food is always freshly delivered and on time. And the Drivers are good people. read more

I love Vons! The selection is always fresh and high quality.

Would definitely get a higher score if they had more registers open or self-checkout. They have 10+ registers, but 2-3 are open whenever I'm there all with long lines. No one wants to wait to PAY... Get Self-Checkout like they have everywhere else read more

Now that I've moved, I figure I'll rate this Vons that I used to frequent. This review is based on multiple shopping occasions and is rather general. The people in the bakery aren't helpful at all. Some of the clerks in the morning (the bakers or the cake decorator) barely speak English and don't understand what I'm asking for (you should know the names of the products in your own dept...); that's if I can flag them down as they don't come out when you call for help. The whole dept. is understaffed and I can never find anyone there. I've stopped placing orders for baked goods here because of the lack of help at any time of day. The meat department has some pretty helpful clerks (Paolo?), but they can be short on help sometimes too. I can usually get someone to page a clerk to the dept. if I need help from the case. Their ground beef is usually cheaper than the Ralph's and the Food for Less by my house--not what you would expect. I stock up on it while I'm here. The produce guys are so focused on stocking that you get more help from the courtesy clerks sweeping or walking around than the produce clerks themselves. I've had problems with the pre-pack mini tomatoes having mold on them (exchanged them but be wary). I always prefer to buy the loose produce so I can make sure nothing is getting funky in the packaging. The red onions are sometimes gross, too. (Psst--watch the clerks coming out of the bathroom with their aprons on! If the clerks are using the public restroom, they shouldn't wear their meat cutting or cake-decorating aprons in there...ewww!) The floral lady (dept. manager) Amy was especially sweet when I bought a bouquet as a gift. She made sure to wrap it nicely and put a big ol' bow for me. It was a very personal touch, and I would definitely take all of her recommendations! She knows what she's talking about. (Note: the re-wrap of flowers is an additional cost.) The deli has some super great people in it. Sometimes they're swamped, but I can tell that they try to help all of the customers and it is their top priority. I would give them 5 stars for that dept. alone. The sandwiches are pretty consistently good, the lunch-meat and cheeses are great, and are always freshly sliced; I see them fill up the display case constantly so I know that whatever time I come in, the meat hasn't been sitting there for days! They let you sample anything you want, especially the salads (it seems like every time I go they have new ones). If the product isn't on the shelf, you can ask and they will probably make it fresh for you! They really try to help out in any way. Shout out to Don, Kathy, Rita, and Morgane in the deli who go above and beyond on the customer service front. The checkout lines can sometimes get pretty long up front, especially after work in the afternoons, $5 Fridays, and weekends. Those are peak hours, and it's kind of expected. Most of the checkers are fast and try to get people out of there. Their new registers are touch screen and are SLOW but don't blame the checkers! Even the most experienced, fast checkers have difficulties with those stupid new registers (they are honestly terrible, I'm not sure why they wouldn't introduce them to the store more slowly, or put in a self-checkout.) There never seems to be anyone at the front desk, but you can ask any checker and they will either help you or call someone to come up (i.e. money orders). Whenever I have had issues and needed a manager, Claudia, Daniel and Pisit (Pissit?) have all been helpful. I think that hits up all the departments. For the store in general, it is usually really clean and clutter free, well lit, and pretty well stocked on what I need. Not all of the prices are what I'd like (which is why I don't do all of my shopping here) but whenever there is a sale, it is definitely worth the trip. It's a beautiful store and so much better than the Vons by my new house :( Parking is usually a hassle at peak hours, and you may have to drive around a bit on Fridays, but the lot looks repainted/paved and is usually kept free of carts. The courtesy clerks up front always help bag my items and offer me carry out service, which is so nice nowadays when people could care less if you've got tons of heavy items (12 packs, water, dog food, etc.) They've got some nice kids here. Three stars are for the lacking outter departments and the long lines (I blame management for lacking personnel and those stupid new registers!) read more

I used to shop here ALL the time. The staff were friendly and helpful...until one day when things changed. I noticed a slight decline in the quality of the food (things defrosted and refrozen, produce already going bad, spoiled food on the shelves) and I chalked it up to the new remodeling going on. It never got any better, in fact it actually got WORSE. Every time I would buy milk or something frozen, I'd end up returning it. It ended up getting to be way out of hand so I just stopped going. Wasn't worth it anymore. My guess is that it isn't the remodel that caused all those problems. It was management. read more

I really likethis grocery store. It's the main place we shop at. Clean, not too big, and great prices! I love the "Just for you" program as you get discounts on items you buy often. You can't beat that! Also, $5 Friday's are the best and I usually shop then to get the most out of my $. Yes it can get crowded and boxes are everywhere late at night, but it's worth it. read more

Slow. Slow. Slow. People seem to be working hard. Maybe it's the computer system, maybe it's staffing, but the lines are loooong and slooooow. read more

This store is terrible. Their staff is more concerned with personal conversation and taking breaks than serving customers. Lines are almost always long, with only 3 or so of the 10 registers open. Almost everything is over-priced and even with that, there is lots of moldy produce, and even more common items out of stock. They are, however, open 24 hrs, the only benefit of this terrible and useless store. read more

This particular store has a tendency to overcharge. I was overcharged 3X in two weeks. When I spoke to customer service about it she told me to look at the the cashiers and how busy they are- I was told they're human and therefore they make mistakes. I said that I understood that however, it was getting crazy when every time I shopped I was overcharged. I was then told what I had to do to prevent this- not the store BUT Me!!! One of the items was marked with a 50% off sticker. This person in customer service picked it up and said " Do you see how busy everyone is? " She then took the jar and made like she was swiping it, and then turning it and said" The cashiers can't look for a sale sticker, they are too busy. It is up to you to notify them" The other item was on my Just 4 U downloaded to my card. She asked if I had a printer and told me to print out my list and bring it with me and show it to the cashier when I check out. I asked if I was supposed to do this everytime I shopped and she said "IF YOU WANT TO SOLVE THIS PROBLEM" I said that it did not make sense to download coupons if I have to bring in a list. She then replied" I am trying to help you and you clearly do not want to be helped." She was so demeaning and she really upset me. She didn't even give me back my correct refund for the overcharges, which I did not notice at the time because I was being treated so rudely. I'm sure she would have an explanation for this mistake being my fault. To top it off her supervisor was at the cash register directly behind me and heard the whole thing and was extremely rude to me. So the customer service clearly runs all the way to the top. Needless to say I will never shop at this store again. I have so many other options: Whole Foods, Smart & Final and Ralphs. read more

This was lace is a mess. Everytime I come here the lines are ridiculous. They always say someone is on break. You need to know your busy time. The 20 and 15 items are shut down. I have to stand in long lines for 3 things. It's nonsense. I thought Whole Foods opening nearby would change. Nope read more

Been shopping here almost 28 years- great staff and always able to find what I need. Prices reasonable & good parking. They are good about opening up more lanes as it gets backed up for check out but could probably use a few more people up front during busy rushes. read more

WORST Vons i've ever been to the had snotty careless workers who wouldn't help when asked for help. They probably wouldn't even care if they got fired tomorrow. read more

The worst. 25 minutes to buy 4 items. A whole new definition of slow, under staffed service

Great organic sections and open 24 hours. Sometimes it can be understaffed in the late evening, but no waits that are longer than you'd experience any other time during the day. All in all it's my go-to store. read more

This store is within walking distance from my home and I come here periodically. But this is only if I am out doing my workout and stop by on my way home or if I forgot something at a better priced store. This location is always clean, but the lines are out of control almost any time of the day or night. The staff is pleasant with the exception of one that I had an issue with. One staffer behind the deli counter, was extremely disrespectful toward me, while I was waiting for my turn. Luckily I have not seen here there since that incident as I reported her to the manager of the store, immediately. As I stated before it is a good grocery store for those "must have" items that you may have forgotten at a better priced location. read more

Special commendation and appreciation for the professional and helpful Deli service provided by Carol:).

I wouldn't shop here if it wasn't just a few feet from my apt. I HATE THIS STORE! I often find myself driving to Ralph's or Albertson's because it's cheaper! If you need to purchase anything after 10 p.m.? GOOD FREAKIN' LUCK! You'll be in line for thirty minutes at least! They only have like two cashiers after ten and they aren't all that swift. Also, if you go at night (I usually get out of work around 11) the stockers have little to no regard for you. The guy who stocks the frozen food is particularly awful, he passive-aggressively hurled a box of frozen pizzas in my direction and no apology! Like I said, I usually go out of my way to shop somewhere else. This store is absolutely NOT concerned about customer service. The service is marginally better during the day read more

The customer service is exceptional. They greet me always interact in conversations which makes a pleasant shopping experience. Also they are attentive to my needs when there is not something on the shelf. There is always a solution. read more

I don't come in much, I usually eat out, but when I do I'm always reminded that this place is under staffed. Lines are always long and it seems they don't care how long you have to wait in line. I know of other markets that don't let their lines get longer than 3 people, and open up new cashiers to help customers faster. Not Vons, at least not this location. The only reason I come back is convenience. read more

I've gone to this Vons for over 20 years but lately I've been going anywhere else. Their prices have gotten more expensive, well over the nearby Smart & Final and Grocery Outlet, to the point that it's not wise to keep going to Vons if money is a consideration (and when is it not?). I go because the hours are convenient when I'm working late and because it's close to my house when I need just a few things. There used to be great customer service willing to go out of the way to help but it's gone to only being acceptable. Their "4U" [sic] saves some money but it's a pain to have to track down things you may or may not buy, that you may or may not have on your cart, just to use what is basically a digital coupon, on top of whatever dubious discounts they're trying to pass off (from inflated prices). The most irritating thing recently was their "3's A Crowd" claim, for which they had signs saying that when there are more than three people in line at the check-out, they will open another lane. When I have been there during the day, more often than not, I see more, sometimes many more, than three people in line, and no lanes being opened, even when there are some that are closed. When I ask the supervisor, he shrugs and says that there aren't enough people. The claim on the signs said nothing about a condition. Since it's not the case that they will honor their claim, it's infuriating that they have signs that say they will, especially when those signs were floating joyfully right above your head when you're looking at the five people checking out in front of you. I'll keep going to this Vons when it's late or when I need just a few things, but I'd rather go anywhere else when I have the option. I long for the old days when this was the only place I'd go for groceries. But plenty of free parking (that sometimes isn't for Sardo's, and beware Tuesday nights). read more

Worst attitude cashiers talk to each other while ur cashing out people come up to cashiers while it's ur turn. No help and if u ask anything no one really knows. The cashiers run the place at night no real managers no one answers the phone. Forget about getting any help for Western Union. They r probably cutting down on help because no one wants to shop at such a horrible managed place. Managers never follow up and forget if u hurt urself there or need any real help. They'll make u wait don't take a report nd r rude! read more

I used to love this store. The long lines have now made it a chore to go here. They need to hire more people and open more lines. This place is becoming a time suck nightmare. read more

Terrible general manager (George), who emboldens bad employees as long as those bad employees are female and Hispanic, so I've been told by other employees who are weary of the unprofessional manner in which the store is being run. I have made several complaints pertaining to a horrible deli worker who seems to go out of her way to disrespect me after over hearing a conversation I was having with someone else and attempting to interject her disagreeable thoughts without being invited and subsequently told to mind her own business. Since this episode she has gone out of her way to be disrespectful. From what Ive been told by other store personnel this person has a problem with many coworkers and has problems with other customers as well however seems to be immune to disciplinary action from upper management. I've spent on average of $7000 per year at this store. I now do all of my shopping at Ralph's! read more

I have been meaning to write this for a long time...catching up on my reviews today ,so here it goes... In a nut shell OPEN MORE DAMN REGISTERS!...Im sick and tired of standing in lines in this place ,for this reason I do everything I can to avoid this store..I have actually sat on line there for 30 min before..OUTRAGEOUS..,then when you get to the register they have no bag boys ,so you either have to help the cashier pack them for speed,or wait once again while the cashier then has to pack your items.....if it wasn't for the fact that my father wants specific things from that store I would never shop there..I have been in line before myself and just put the stuff down and left...Im getting tired of the attitude that since we have no choice and have to shop in certain stores for items w/o having to drive another 5 miles ,That we are expected to endure there ideas about fatting the bottom line..I resent it ,what ever happened to real customer service? I guess when your the only game in town its ok to turn a blind eye to the needs of the people that make your business what it is...I gave them 2 stars for the following reason...the staff there is always very helpful when asking a question about location of items...but the truth is I much prefer Gelsons sure prices are higher on some items,however you get what you pay for,and i can guarantee you that as a customer of all my life(45 years) I have never had to wait on long lines in that store EVER,if there are more then 2 people on line they immediately open another checkout. And one more note to vons and other stores ,STOP TRYING TO SAVE MONEY WITH AUTO CHECK OUTS,why dont you hire some kids or people who need a job,it doesn't pay allot but at least you can have work for some of the locals who need it,instead of pinching pennies on bottom line profits...so annoying. When i go to the grocery store i don't expect to have to pack my own groceries. read more