This is the 2nd vehicle we've gotten from VW Cypress, and Papa was great both times. I would highly recommend Papa if your looking for a vehicle from them. read more

They are so accommodating while buying the vehicle and then BAM! Service could care less how long you wait on your vehicle.They also were not honest about charges for a repair when I went in. I just traded my 2 year old,51000 mile Atlas in because of an oil leak issue, needless to say I did not get another Volkswagen. read more

Cannot in good faith recommend this dealership. They advertise that they'll give you up to $4,000 over market value for your trade... but *only* if you agree to the $3,996 service and $1,000 gap plans. Whoever trains these guys most certainly doubles as a magician because that "extra trade value" disappears the second you decline either one. I especially loved the part where the online inventory turned out to be fictional. They have four 2025 Jettas with under 10,000 miles listed on their website for $20,000 or less for sale. The second you get there? "Oh, we haven't had those since January. Corporate handles the website, and they fall behind..." Sure. Okay. But don't worry, they DID have a conveniently more expensive 2026 model available for "only" $5,000 more. How thoughtful, right? The entire experience was dishonest, pushy, and incredibly unsavory. Misleading advertising and hoping customers are too overwhelmed to notice is... certainly a choice. read more

Volkswagen Cypress - Customers - Car Dealers Near Me - Houston, Texas

I purchased 2024 VW Jetta Sport CPO (approx 8k miles) from VW Cypress about 7mths ago for my son who is in high school. The vehicle has been in service center 3 times with same transmission issue leaving us without a vehicle. Last week the car had the same issue and died in the intersection. My son had to push the vehicle in rush hour traffic (very dangerous). The vehicle has been at VW Cypress service center for the past week. I have been told that the part needed is not available and the dealer cannot give me a time frame on when it will be available, leaving us again without a vehicle. Who knows if the part will even fix the problem because they did not the 2 previous times while at their service center. The dealerships only response is "you can rent a car through Enterprise at your expense; we Cypress Volkswagen cannot control part availability." What they can control is customer service which they have none. I have purchased over 50 vehicles over the past 30 years but never a VW. I assure you I will never buy a VW product again. When you purchase a newer CPO, you expect piece of mind of reliability and service. That is not the case with this dealership. My next step is contacting consumer advocate department at local news agency and then my attorney. Be waring of purchasing a vehicle for Volkswagen of Cypress! read more

From the moment I stepped into the service department my needs were taken care of. In addition to that they were met by the Volkswagen Cypress staff with a smile!!! read more

Sold a car at full retail price needing multiple repairs and over miles on the oil change. Never again!!!

Screen shot of the quote. Sent to me when I made the appointment. When I got in for the service I was handed a paper with three different prices starting at 450.00 plus and up to do the 40, 000 mile maintains. I showed the rep this photo. He said he was not sure why I got this, but it was wrong information. All of you need to get the information correct. This is not a good look for all of you mislead customers. As a result the 40,000 was not done and all I got was an expensive oil change. I will seriously think twice before going back. read more

Volkswagen Cypress - The price I was quoted. When I got there told it was wrong. - Car Dealers Near Me - Houston, Texas

Mr A.Rodgers was our salesperson and he was on point very knowledgeable got us in and out

his is by far the most dishonest dealership I have ever dealt with. My son dropped off his 2019 Volkswagen because the check engine light was on. The dealership kept the vehicle for two full days before even performing a diagnostic, which is frustrating enough on its own. What happened next was unacceptable. They attempted to charge him $1,000 for a repair or $200 for a diagnostic fee, claiming the repair had already been completed. The issue is not the diagnostic fee itself the issue is that they performed work without authorization and then tried to force payment after the fact. To make matters worse, this dealership does not consistently report service records to Carfax, which means customers are expected to simply trust their word. That is not acceptable business practice. I personally spoke with Patrick, the Service Manager, who clearly agreed over the phone that we could pick up the vehicle without paying the fee. However, when we arrived in person, he acted as though that conversation never happened. That level of dishonesty was shocking and extremely unprofessional. When we picked up the vehicle, the check engine light was off, which strongly suggests that no repair was actually necessary in the first place. This entire situation felt misleading and manipulative. Unfortunately, this is not the first time this dealership has been dishonest. I originally leased this vehicle from them in 2019. When the lease ended, I contacted them to finance the remaining balance. I was told they could not do so because the vehicle supposedly had an unresolved recall, but that I could purchase a different vehicle and they would take the lease back. That statement was completely false. I went to another dealership and had no issue financing the remaining balance of the same vehicle. This clearly shows a pattern of dishonesty on both the sales and service sides of the business. At this point, I honestly feel like customers should consider petitioning for this location to be shut down or, at the very least, for management to replace staff with people who are reputable and honest. Based on my experience, Patrick is not. It feels like this dealership simply does not care about repeat customers or long-term relationships, only about getting money out of people in the moment. I kept telling myself not to give this dealership another opportunity to take advantage of me, but because they are only three minutes away, I returned. That was a mistake and it will absolutely be the last time. I would rather drive an hour to another Volkswagen dealership than ever give this one another dollar. Do not do business here. They are untrustworthy, misleading, and unprofessional. If I could give less than one star, I would. They do not deserve one star, that is too good for this horrible dealership. read more

Customer communication was bad. My wife was told an alignment would be $150.00 And when I went to go pick up the vehicle the checkout fee was $419.00. i called the manager for a simple explanation and he has not returned my call. furthermore, there was no proof or diagram (attached to invoice) of car needing an alignment. read more

Your sale person, Hillary, is a great person. Not pushy, very knowledgeable of the product she is selling, willing to accommodate my request and helpful in all aspects. read more

I truly appreciate Javier for taking the time and working with me. I told him exactly what I wanted and he went and got it. The process was super easy and I appreciate it ! read more

The Sales Manager,Jose, called me a few minutes after I submitted a web inquiry. He connected me with my sales rep, Anthony, and together they helped me get the perfect VW! read more

Lying thru their teeth. Advertising cars with very low prices to lure folks into the dealership to then tell them the car is gone and showing them their other crap cars they have on the lot. Very dishonest way conducting business. Called Zoey and she confirmed the car is available. Said I will stop by next morning. Read some other reviews after the call and found other people having experienced what I write above. Next morning Zoey texted me asking if I still plan to sop by. Confronted her with what I read online and guess what: the car was not availbe anymore for some shady reason and she tried to sell me another POS that is sitting on their lot. You will not make a career lying to people, Zoey. And if your manager at this shady dealership is forcing you to do so, leave if you have some kind of decency. read more

I came in for brake noise. While I was there I had the recommended service done also. I ended up bringing the vehicle back yesterday Friday August 8th 2025 (300 miles/5 days later and being told front & rear brakes.needed replacing. Mr Greg, my wifes original service tech was off last week. I advised yhem yesterday that i didn't want to pay for a brake job if pads were defective. Now im looking at $2300 repair! I'm very upset because this is my wife's car and she transitioned of pancreatic cancer stage 4 on November 22nd 2024. The car has sentimental value to me because I inherited her vehicle. I don't think it fair for me to pay this whole bill, when my chief complaint was the passenger on this service. I'm a Death Specialist with the Department of Homeland Security and if I treated my clients families like this I wouldn't have a job nor team! I will be notifying Volkswagen USA , although I refused to give a VERY BAD SURVEY HERE! read more

Willie was helpful (as always) and got me in and out as quickly as possible. Definitely a pleasant experience!

Javier specifically, and the entire team was helpful and professional with my recent used VW GTI purchase.

The service provided by service representative Willie Velasquez was outstanding. First class service at dealership

"The service was great overall, but /Willie was the best of everyone. So friendly, helpful, and professional. I really appreciate the amazing service!" read more

Backstory. My uncle was about to purchase a GTI from CarMax but instead I told him to let me help. I helped him find a newer GTI for $2k or so more which was manageable. I reached out to Alexis at Cypress to assists with coordinating the sale. This counts as a referral paid out to me. Once my uncle was happy with the GTI deal I had him apply for financing. Jose contacted my uncle when it wasn't his car deal. All the credit was for Alexis since we had been working with him for days. Jose not only stole the sale from Alexis he is also ignoring the fact that he had to add my referral of $150. Cypress would not have had the sale if it wasn't for my referral! This is not good business! I refer and help people purchase vehicles at a fair price all the time. read more

As always, Mr. Greg Johnson in the service department is always very friendly and makes sure my car is taken care of!

great service here from Ian and the whole staff! everyone here was very informative and kind even though they worked late on a rainy Saturday night to take care of me. read more

Rosie was amazing. We had a appointment with a differant sales person who had unforseen circumstances that came up so Rosie stepped in and did a great job read more

Great service by Chris--very professional and helpful. He even fixed the wipers since it was raining, which really saved the day. Highly recommended! read more

Volkswagen Cypress - Car Dealers Near Me - Houston, Texas

I had a great customer service.Shout out to both Brandon Brown and Bj Jones in the service department

Chris is always nice and easy to work with. he kept me updated clean place well run. The service is always top notch. thank you Chris.

Excellent service managed by Willie Vadquez. Good communication as to service progress.

Our sales representative, Papa, was knowledgeable about each concern and question we had in regards to choosing the best fit for our auto needs, and patient with indecisive customer. Financing team was supportive and quick with feedback. i came in for test drive only and ended the day with two new ( new to me) cars! Thank You VW Cypress read more

Horrible! The dealer was very anxious to sell the vehicle. Made promises they didn't keep. Do not trust anything that comes out of their mouth beginning with sales, finance manager, general manager. Please do not come here.Do yourself a favor. read more

Chris Alonzo was great and the service was awesome. He address every issue my car had.

come off friendly and willing to help you but are actually scamming buyers into lemon car, service department only clears the codes just for you to return for the same issue. they're not willing to resolve issue. they keep giving me the run around as to why they cant focus on customer service and relations but to anyone reading this post I highey recommend you to not do busy with this location and team. read more

This business was on time, Professional, and Straight to the point. I was in and out without any problems.

As always, VW Cypress was great. I made an appointment for an oil change and they were prompt and professional. Anthony and Patrick have awesome customer service. I'm always well taken care of here. read more

Great service! Excellent communication. I felt part of the process the whole time. The environment is super clean and spacious. I would recommend to all VW owners. read more

Not friendly to disabled people..I have been going to this repair shop for years because of location.. 95% a pain to work with either taking to long, damaging my vehicle only to get rude with me, down to miss quoting me and charging 2x the amount I approved in the end.. and started immediately having problems after the last 1.. made an appointment 1 week prior, dropped my car off.. waited all day only to be told I have made an appointment for a parking spot and it will sit there for 2 days before they look at it.. I talked with a manager before, he got rude with me and told me I did not understand, until he realized he did not understand... if you go here.. everything in writing.. time frames, totals itemized and be prepared for them not to care and act like you should expect no more from them then what you got... if you just need an oil change great place, it will only be 1100-1600$ but they can do that fairly well and only a few hours.. drive to the woodlands.. oo if you get an alignment but they cant complete it without repairs expect to be charged for another alignment after they repair your vehical.. read more

Incompetent lazy workers and staff. I brought my car in for a leak from their sunroof and they returned the car flooded with water! They flooded it! This dealership needs to be shut down. read more

Chris Alonzo was helpful and professional. He had a very pleasant demeanor. He even had the technician wash my car which was much needed. Not every volkswagen place does thus. ​ read more

Gregory Johnson is an excellent Service advisor and keeps you up to date on the repair of your vehicle and make sure that it gets fixed properly. read more

I came here to get my vehicle repaired and oil change serviced. I rolled into the service line, where mind you, no cars were lined up in front of all the service reps on the other side of the window (their desks face out towards where they see cars pull in). I was clearly there, I sat in my car and waited for someone to come out and check me in. 10 minutes of waiting and no one came out to check on me. I exited my car and walked in to find workers chatting about sports and their weekend plans. I flagged one of them down to get service attention and explained what's happening with my vehicle. It's been a few days and all they could tell me was that the check engine light was due to "low oil" in my car. However I checked my dipstick and didn't have an oil light on my car indicating this issue. I had to call them every day to get an update about my car. This place never once tried to call me, other than a text generated by their app that shared the video from a mechanic. I really felt like they didn't do anything to service my check engine light, except for clearing it. I came in knowing that the error code was for a camshaft sensor and low fuel compressor issues (as can be identified by driving it). But they told me the error was only because I had low oil and they cleared the errors. They really didn't look into check engine light and the throttling issue after changing the oil and clearing the error. This is something I ended up working on myself. Furthermore, they didn't inform me about why something was rubbing in the engine or why my car is shifting to the wrong gears (again throttling) after I had asked them to drive it to see this issue. Service here is not quality, it's lazy. They don't want to keep customers, if they really did care about customer satisfaction ratings as their voice recording stated, I should have not been the one to walk in from the vehicle service check-in lane and I shouldn't have to be the one constantly calling once a day to get a status update. This place seems like the "Lazy Lounge" for mechanics and sales and I will not return here for service. Anyway, a week passes and I got my car back on a Friday. $400 and 20 minutes of driving later, my check engine light is back! I said "F#*! it I'll fix it myself!" The next morning I grabbed my code reader and identified a bad sensor error is still the problem after being told by VW Cypress that it was "Low Oil". Popped open the hood and checked it physically. It was loose! I tested the pins on a volt meter and it still slaps back, so I plugged her in and tightened the connection. I then proceeded to erase the error and test drive. It's been 3 days after, I still haven't had issues. I think I'm in the clear! I can't say the same for VW Cypress! They should just convert to a Take 5 Oil Change station. Moral of this story, "if you want something done right, do it yourself." I called them back explaining this very situation and they told me to bring it in so they can look at it. WHY?! It's fixed now dummy! Rating Explained: I gave 3 stars for simple oil change I gave 1 stars for trouble shooting (I don't feel like they did anything) I gave 2 stars for customer service I gave 2 stars for communication I gave 1 stars for reliability Note: Lowest score is the overall score as it reflects what needs to be improved. read more

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Problem with the climate control default settings has not been resolved. Car will not return To the last settings by the driver upon remote restart. read more