service is without a doubt the absolute worst. tried calling the service desk for a few hours. finally after giving up and asking for a manager I literally overheard him say "get off your damn cell and answer the phone" which tells me that this moron in service simply let calls go to voicemail rather than answering. Even after going to voicemai, the recording then said " the voice mailbox is full and cannot accept any calls, goodbye" click! this place is the worst, it's so incredibly obvious that they couldn't care less. buyer beware. read more

I had an amazing time looking at the inventory at volcano Harley. Ultimately decided to get a 2024 road glide in billiard Gray. The process went smoothly, all thanks to the help of Terryn Caspell. He kept my wife and I well informed throughout the entire process and checked in on us and our children. He stayed way after closing to ensure I was able to take the bike home that night. I will definitely get another bike from volcano Harley and recommend them to anyone I know. read more

Volcano Harley-Davidson - 2024 Harley Davidson Road Glide - Motorcycle Repair Near Me - Gladstone, Oregon

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I wish I could spell the young women's name that helped me, but on the receipt today the initials are KMG. She was friendly & helpful, polite & respectful. She checked in on me once to see if I needed any help, which I appreciated. She was instrumental in finding the right sized patch I needed for a project I'm working on. I just can't say enough good things about my experience today. I felt the prices were high on some of the clothes, I bought a shirt on clearance, and of course the patch. Prices are high everywhere you go. Thanks KMG! read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

Exceptional experience! Colton really made me feel welcome. He was very thorough and made buying a bike and easy process . read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

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Honest salespeople would help. Made a deal, drove 2 hours to see they no longer would honor the deal & added $3k onto the cost. What a joke. read more

I came into Volcano to look around and get more information on the new and used bikes. Salesman "Porkchop" was amazing! He did not feel pushy or rude and he gave me a plethora of information on a few different bikes that fit my style after he listened to my wants and needs. I have taken this information home to review and decide what i really want. When i am ready to buy, i will definitely be visiting Porkchop at Volcano to help me with this process. read more

I felt like more than just a customer here. Ashley, Izzy, and Cheryl were amazing, and Brandon and Mujo were incredibly helpful and honest. This team really cares. read more

You have a star in your salesman Josh, (Pork Chop). He listens. Looks at alternatives and solutions. I spent 25 years in sales. He help above and beyond with moving a few items from my trade to the purchased bike. Even a week later he helped with some technical issues. Pork Chop is an asset. For me it is a 200 mile round trip to work with this dealership. Well worth it. read more

The sales and service departments have amazing customer service! I would recommend these guys for any of your harley needs in the portland area read more

I've been looking for a bike 2020 Fat boy 30th anniversary and saw that these people had in their inventory.Welp the next following day( Monday ) I gave them a call asking if they could move up the bike to the following Sister Dealership (Jetcity) since I live 40 minutes compared to the 4 Hours drive I would have to do. After a few calls in since the receptionist would either hang up or never transferred me. I tried all week to get a hold of someone for a simple answer ( if they could ship up the bike to Renton). All they could say is " When are you coming down?"). Boys and girls , im not gonna waste 8 hours of my life to drive down and back up when I know it could be done easier. By Friday giving it my last shot the Manager answer and could only say one thing to me........ ( when are you coming down?). Welp, luckily I had my connection at Jetcity for being a usual customer I saved my myself $4,000 off the bike and extra goodies. Remember folks go to a dealership that gives a sh*t about you :) S/O to the Jetcity Corporate employee ( Jesse) Who made the moves and brought up the bike to Renton. read more

Volcano Harley-Davidson - It was Monday and never got a response again. - Motorcycle Repair Near Me - Gladstone, Oregon

Bought a new bike and could not be happier with the experience. Colton helped me find the bike that I wanted and made the whole experience stress free and comfortable. Mike made the signing process seamless and answered all of my questions. Would highly recommend Volcano Harley to anyone looking for a new ride! read more

This really isn't a review update since George Latus sold Latus HD last year to Volcano who moved their dealership and staff down from Vancouver. It is a completely different dealership with a mostly new staff and totally new ownership and management. George is off pursuing his passion for motorcycle racing. As background, Volcano bought out Columbia HD in Vancouver some years ago. Columbia was a pretty good, old school dealership that started out in a similar way to the first dealerhip George Latus opened up in that little building on Sandy Blvd a gazillion years ago. Of course both have now become McDealerships and overpriced clothing boutiques which are mostly not an improvement in my opinion. There is a lot of marketing focus on creating the illusion that these dealerships endeavor to create a premium customer service experience that results in customers for life. A lot of marketing blah, blah, really. Like all vehicle dealerships, the sole goal is to separate as much money from the customer as possible. If you doubt the verasity of that statement you are EXACTLY the type of customer they love. I never did a lot of business with Columbia mostly because there is a sales tax up north. You can avoid it by doing a little paperwork and I sometimes did buy parts and so on there. Columbia's service department was great. I've been to the dealership after Volcano bought it and while the new sales guys were "energetic" I got a very light headed feeling when listening to them and their lines of bs. So now they are in Gladstone and as other reviewers have noted it's not been an improvement. I came by last Fall to get a quote on some work and the two "service advisors" were too busy shooting the bull with someone to acknowledge me. A third guy walked back and forth like a duck in a shooting gallery making sure I knew that he was far too important to be talking to the lowly likes of me. There were more employees in the building than customers of prospects. A dear friend had previously warned me about a bad experience he had at Volcano and I gather that the word is already out on this place. As others have observed, the GM there is far too self-important to speak with customers. So much for their desire to create a premium customer service experience, right? So HD brought back the Breakout and I tried to contact the GM so we could make a quick deal. He ignored me. Contacted the sale manager. Ignored again. Left a request for quote on their web site and some drone got back to me with a lot of blah blah about how he wanted to earn my business. I asked for an e-mail chat with the General Manager to discuss pricing. Sales manager gets back to me with a price that's $7,000 over MSRP plus title, reg, "fees" and so on. So hold on to your britches when you walk inside this dealership. Sadly, it's pretty much the same story at the other HD dealership in the area. I've since found several out of the area dealerships that aren't doing the "additional dealer profit markup" (aka stupidity tax) thing so we shall see if a compelling deal will be forthcoming. But I have to wonder just how many imbeciles are out there who are willing to pay/finance an additional 30% of the cost of a motorcycle in negative equity. Are there really that many people out there who have $30k+ just sitting around for what is essentially a $20k (which is overpriced even at that price) weekend toy for most of them? Just asking for a friend. I am a life-long, old school motorcycle Biker. Fairly brand agnostic although I have usually had at least one Harley in my garage over most of my lifetime. I love Harleys (once you replace the poor quality parts with after-market stuff) but these dealerships are going to be the death of the brand if they don't smarten up. Right now dealerships seem to be focusing on selling tricycles to old geezers who will be in the ground in a few short years. Lord please save me from that fate. You don't see many people under 50 in these dealerships and most of them are posers and wannabes. It would be nice if Volcano and places like them actually walked their talk when it comes to "community" but it's a sad yet undeniable fact that they don't and probably never will. If you don't mind planking down a pile of dough so you can be seriously upside down on the value of your Harley for the entire time you own it, don't let me take the fun out of it for you. But IMHO, someone would have to be daft to even walk inside this particular dealership since they make it blindingly clear and obvious that they do not value you or your patronage one little bit. I am a total Capitalist with nothing against making a fair profit. But greed is number two on the deadly sins list and these guys should be ashamed of themselves. Educate yourself and do your homework before you even think about showing up at their showroom. read more

Colton was so amazing, he helped find my wife the bike that she loves, his goal was about getting her in a bike that she wanted for not just selling something she would have to just settle for, Colton will always have our business, Also want to thank the GM and his crew for making the deal happen as well, we will be back for my new bike soon! read more

Unorganized and unfriendly group of people at this Harley dealer. Between the sales manager being rude, condescending and uneasy to deal with, their parts department is just as bad. I recommend that if you're in the market for a new bike, parts or service try Paradise Harley. After a long 7 hour sales transaction of buying a new motorcycle, I recieved a call from another manager less then a week later why I missed my appointment and if I wanted to reschedule, it wasn't the call that bugged me, but I had already bought a motorcycle from them. And he called me at 830 at night on Friday when I was with my family. I will never buy even parts from them again. read more

I bought a Lower Rider S last year. One day, it just stopped, and the engine light turned on all the time. I attempted to read the code and found that it had an issue with the ABS and throttle circuits. I called, and they came to tow it back to the shop. When I came to pick up my bike, they indicated that they found no error code from the bike and that there was nothing wrong with it, except that the screws around the throttle might have been loose. They tightened them up. First, the DTCs disappearing from the ECU is not possible unless someone intentionally clears it. Second, they decided to charge me $149 for labor, $29.80 for an administration fee, $5.29 for shop supplies, and $0.02 for a fee. I asked why they were charging me when the bike was under warranty. They answer that they can't find anything wrong with the bike, which is why they must charge me for the diagnosis. I asked them: If they sell me a bike, and it one day stops working and turns on the check engine light, why is that not covered under warranty? What happens if it stops in the middle of the freeway? They started to give me run-around answers that never really answered my questions. I paid more than 20K. $184.08 is not a big deal if it is my fault, but it shows that the dealer's practice is not honest with its customers. read more

Thanks to Issac and the Volcano HD family on the killer deal on Friday the 13th. Stop for some merchandise and came out in a new Street Glide. Issac, Joe, Terryn, and Mike made the process smooth. read more

Amazing staff to help with whatever you need. Lots of inventory so what you're looking for, they have.

So happy with these folks!! Bought my first brand new bike here. I was told to talk with Colton from a buddy of mine that bought one from him. I live down in Albany. So it was a bit of a trip but so worth it. I called Colton and told him I was looking for a used Street Glide he said sure and we talk about them and then he said they also had a left over 21 that they were looking to sell and had room to move on it. He texted me pictures and we worked out a price. I had a pre approved loan which made it super easy as well. The gals in the clothing department were super as well and helped me with a new helmet and jacket as well. Dani in the fiancé office was super nice and easy to work with as well. If your bike shopping this is the place. All the bikes even used are super clean and look really sharp. I looked at other Harley stores closer to my house but they really lacked the attention to detail on the bikes. read more

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What can I say about this place, wife and I went in for a specific bike she was interested in, after realizing it was just not the right fit, Hoss helped with almost every model, checking comfort and confidence on each one. Hoss was definitely the highlight, behind our new Street Bob, he was knowledgeable, funny, and just a good dude, making sure we were having a good experience throughout the stress of buying something we didn't go in to buy. Pops worked the beginning of the Financials for us and Mike made the paperwork as painless as possible. This place has an amazing inventory and everyone from Hoss to service counter to the girls working apparel were all very professional and friendly. Thank you everyone for making our experience amazing. read more

Volcano Harley-Davidson - New Street Bob - Motorcycle Repair Near Me - Gladstone, Oregon

It's truly hard for me to rate this location based on TWO very DRASTIC views on our experience here. We are from out of town and came to purchase some clothing. My friend Cody asked if by any chance we could take a few pictures on a bike cuz we were both there for a photoshoot. The man asked the manager and it was approved, they even were accommodating to ask which one we wanted and that they'd pull it out for us. We found a cool spot with easy access to bike and they only had to move one clothing rack. Well in less than a minute of shooting MADISON came over and started throwing a complete fit! I mean we had our mouths open we couldn't believe how rude and disrespectful she was not only to us as customers who got permission to do this but also the other staff that was helping us (gentleman in the glasses). She went in and on and on! It was soooo unprofessional and disrespectful. We were about to walk out and not make our purchases due to her putting such a bad taste in our mouths, when Ava (I believe her name was) came and saved the day! She offered to give us a tour of the location including the upstairs balcony and service areas. She was beyond kind and very knowledgeable. Cody is a huge Harley fan and avid rider so he was in heaven. Because of her we stayed and purchased items. Someone needs to fire Madison. I have never in my 37 years experienced someone so unpleasant and disrespectful! She has the worst attitude and of course when Cody bought his items she switched and was all flirtatious - like are you kidding me?!? Get rid of her! read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

"I previously bought a 23 Lowrider ST from Volcano and it was an overwhelmingly negative experience. I felt pressured by the sales staff, and I got a deal that wasnt great. It was clear that their only interest was to get the sale not to build the relationship. All good business is built on fairness and good relationships. This understanding creates mutual benefit. It left me with a poor impression and I honestly wasnt going to come back. I brought my bike in only for the required services. On my pre road trip check up, the service department ignored my question about my handlebars that had too much play. I rode all the way to NorCal and took my bike into another dealership where they checked the bars and verified that not only were they loose, but they were dangerously loose. They fixed them for me and sent me on my way. This, on top of a few other events made me not want to deal with Volcano at all. Recently I decided to upgrade my bike and I went in to Volcano and laid out this whole scenario to Karl, the Sales Manager. I said that I was open to working with them again and building a positive relationship and doing more business if it worked out. I can honestly say that Karl heard me and did what was necessary to get me an excellent deal and worked with Mike the finance manager to get me a good package on my 23 RGS. Volcano as a dealership has earned my business and I look forward to sending my friends and associates there. I will happily share my experiences and they have redeemed their dealership from the negative stigma I felt from all the earlier experiences. Thank you for being ethical and honest." read more

I recently bought a brand new Harley Nightster at Volcano Harley-Davidson. I chose Harley over some of the other dealers because the staff was friendly and they had a lot of new bikes in stock. I worked with Vicki and she was friendly and easy to work with. Vicki took me on some test rides, and then sat with me through the entire process once I had found the right bike. If you are in the market for a new or used motorcycle check out Volcano Harley-Davidson and ask for Vicki. read more

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It had been a long time since I stopped by Latus Motors. I wanted to see how things were since they changed to "Volcano". I went in during the week and was greeted by a couple of girls in sales, Zoe and Bee. They were very friendly to me. Fast forward to a random Saturday in May, I think it was the evening of the 15th, I was at Vogies bar in Gladstone. I've been going there for years. Everyone who grew up in Gladstone knows what I'm talking about. I was sitting there with a few friends, having a good time and I went to use the restroom. I walked in on these two girls who were yelling and being extremely obnoxious and doing dope in the bathroom. I was taken aback because they looked so young. Then I noticed they were wearing Volcano shirts. It was the girls, Zoe and Bee from Volcano Harley. I couldn't believe it. They were being completely disrespectful and obnoxious at a local bar where everyone goes. After that, I couldn't get myself to return to Volcano. They must not have the greatest hiring process if they're letting people like that work for them. read more

Jerry in the parts department was a ROCKSTAR! This guy spent tons of time with me to get everything I wanted on my new Ultra Limited just right. He absolutely went above and beyond to make sure I was taken care of. He communicated consistently with me. Could not be happier with his service! Charlie and the service department where outstanding as well! When I showed up to get my bike, it needed a couple of adjustments. Charlie got his team on it right away. His communication was excellent and has walked me through every question I have had about my new bike. Colton was my sales rep and he worked hard to ensure everything was done right throughout the process. If you stop in, I'd recommend asking for him. He's the best! Joe did a great job working through circumstances with me and in the end, absolutely did right by me as a customer. Thanks Guys and Great Job! read more

Purchased a used road king through Jason. Really appreciated his laid back style and how he focused on the conversation with me rather than with the guy friend who came with me. I actually went to Paradise Harley in Beaverton first because they are way closer to me, but the salesman there directed all his focus on my guy friend, even though he knew I was the one shopping for a bike. Of course Jason got an easy sale from me over that other guy. Ha read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

My very first time in Volcano, I met Delane. I told him I was browsing online but I wanted to see the bikes in person. He spent hours walking me through each bike that I was interested in. Had me sit on each one and ask he how I feel about them. Educated me on each one and their differences. He was 100% helpful. Told them my experience coming in changed my perspective on specific bike that I thought would be a good fit so I told him that I would return once I can sit down and decide. Their internet specialist (Amanda) follows up with me and helps me set up another time for me to come in. The second time in, I've met with Steve. Steve was great. Very informative and helpful as well. I told them I was really interested in the fat bob and they helped me with some numbers because I also wanted to trade in my Yamaha R6. I told them I would need to discuss with wife prior to making decisions. They weren't pushy at all (which I think is very important coming from experience). Joe came in as well and was really trying to help me as much as he could with the numbers. But when I came back the 3rd time, it turns out it was more than what I could really afford. Steve and I walked around and discussed other options. I came across the low rider s which I didn't realize was on the floor until I saw it online. But I was also interested in the street glide (which was also out of my budget) . When we discussed numbers for the FXLRS, I also didn't realize that was also out of my budget. So i figured I lost hope in finally owning a Harley. They then showed me what I could get for my budget, but I wasn't 100% interested in the type of bike I was looking into. Until Travis comes in and asks me what bike is it that would make me say yes to and leave with today. I told him my budget and what bike (FXLRS). He then comes back and tells me the numbers AND also they would take care of my payoff completely. I took the numbers home and of course there were decisions that needed to be made and a lot of back and forth. And eventually made on an agreement after Joe comes back in the picture and really helped me a lot in the end. When they say they will do whatever it takes to help meet where we want to be, they mean by every word. Kudos to Mike (business manager/finance) also for being patient and understanding. At the end of the day, I ended up with the bike that was the best fit for me and also the bike that I 100% wanted. My advice, tell them what bike is it that you want 100% and what makes you comfortably happy and they will help you get there. Look for the names that I mention as well! read more

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I had the bottom end of my Harley rebuilt last summer and didn't get a ride again till this summer I was told to bring it back at the 400 mile mark to check the oil to make sure there was no shavings. Right before the 400 mile mark my bike stopped running acted like it was starving for gas so I called volcano and they picked the bike up for free. The bike was there for a week and no one called me so I gave them a call. I was told that something happened to the computers and they lost all the information on what was wrong with my bike. so I let them know it needed an oil change. There was something wrong with the fuel system and while it was there, one of the mufflers was rattling. They told me it was gonna be in line and worked on the following week so I called back and nobody knew what was going on with it. I talked to Justice just said he was gonna take care of me. He did call me. Let me know the parts came in and then they dropped the ball again another week went by and I called. I talked to a girl. She said oh I'm your service advisor. I said no just this is supposed to be taken care of this and I was told that there was no notes in the file.. So that same day I talked to Justice and he told me yeah no problem. The parts are here your bikes gonna go into service first part of the week and you can call me on Wednesday and it should be just about done well I called Thursday the day after it was supposed to be ready and was told oh yeah your parts are here and the vehicle is in line to be worked on. So I talked to the manager the manager said hey listen maybe I can get it in for you Friday and get it done no promise but we'll see what we can do. Well, I got a call today which is Friday and guess what the bike was done so I went down to pick it up and they didn't do the oil change that was just one more frustrating thing to deal with. So my service advisor justice said hold on let me see what I can do. He walked in the back, came out and says you know what Mel we're gonna get that right back for you and we're gonna do the oil change for free come on back in about a half an hour. So I came back in about an hour and just told me sorry Mel I'm gonna have to charge you for that oil change. I paid the bill and said have a nice day. I don't think I'll ever take my bike there again. It was a horrible experience and no one seemed to give a shit. read more

worst place I ever entered the salesman would not answer questions, just was being a jerk. fianally had to leave with no information at all. totally don't recommend. read more

they Stick it to you on financing and they will sell you a pile of shit instead of the bike you want nd when I breaks loose your bike for a week and then threaten you with if a rat chewed a wire then it's not on us are you sure u want us to work on it read more

As others have said this place sucks once the sale is done. Service and parts are unprofessional. They do not honor the package agreements that they upsell. Overall happy with the bike but this place sucks. Give someone else your business and when you drive by make sure to give them the one finger salute read more

I live over an hour from this dealer & after talking to 2 employees 3 times in regards to 1 bike, I was click baited into the dealer. I was actually warned about the click bait issue by a friend. I was looking at a very specific bike that they were advertising on Craigslist, the add is still up. They sold the bike 2weeks ago & the shitty thing is i talked to 2 people & was lied to & told the bike was still for sale. They had no other bikes in that price range or with the options I was specifically looking for & kept trying to get me to buy brand new. I will never use this dealer again with their shady ass sales tactics. They were trying to sell me a bike with almost 4 times the miles for almost $5,000 more. Although they were apologetic it didn't help that their deception was done purposely to get a body in the dealer in hopes I'd buy a different bike. read more

I was there the weekend before the fourth of July with my boyfriend Justin looking to buy a street glide. Jereme "Bullfrog" was the one helping us and I can truly say if it wasn't for him there wouldn't of been a bike purchase. He truly cares to get you on the right bike for the right price. If your on the market for a bike go see Jereme! read more

Buyer beware. I went in a few days ago to buy a brand new Harley. Davidson, I wanted to trade in my current bike. I was looking at the street bob. M s r p on that bike is $16999 starting. Right out of the gate, they tell me an outdoor price of $23654!!!!! I told the sales guy (think his name was Allen) he was smoking Crack if he thought I was gonna pay that. He came back with $17999. Apparently abs is a separate upcharge. I asked if that was the out the door price. He said yes, except for d m v fees. That's fair. The interest rate and terms looked decent. Then he low balled my trade. Their own website told me that my trade at the lowest was $7700 and at the highest was $9300. He offered $7500....... Which I wasn't going to take. But then he said after it was all worked out that I'd be financing $13254. Which doesn't make sense because 17999+ 440 dmv is 18439. - 7500 is $10939. So there again he tried to slip in a second mark-up. He lost the sale naturally. His greed cost him his sale. Now look at all the reviews on this page. You're seeing two different pictures being portrayed. All the five star reviews are probably fake and or employees writing them so that they can boost their star count. All the one star reviews or less than five are the real reviews. Keep that in mind. The other crappy part about this is that Paradise HD is no better. Unfortunately for the Portland metro area both HD dealerships are scum. They definitely fit the description of a "Stealership". read more

Just bought a 2019 Road Glide Ultra. This is my second Harley from Colton. Awesome no-nonsense approach to matching the bike to the wants and needs of the customer. Colton really has a wealth of knowledge but only breaks it off as needed. Easy deal. Paperwork was exactly as discussed and every question that I had was clearly explained. I'm happy. Thanks everyone involved! read more

Delane was a pleasure to work with. Traded in my Honda for a new Street Bob, made sure I got my old license plate as a memento. Pleasant experience, parts guy knows his stuff-looking forward to continued business with these guys. read more

Typical stealership. Talk to you on the phone and tell you what you want to hear to get you into the door. Then go there they don't have the bikes you're looking for, they bait and switch on you. Try to sell you a bike thats waay out of your price range. Then when you walk out they try to sell you a bike you don't want just to make a sale. read more

I recently purchased a non Harley Davidson motorcycle from Volcano Harley in Gladstone. Some of the best customer service ever. Primarily worked with Ayla in Sales on the purchase. She had amazing attention to detail. And she listened well. Caleb trailered the bike to my home in Salem. He spent time with me on using the controls and answering my questions There were others who helped thru the process also. The purchase was a good experience was great. Good job Ayla and Volcano HD read more

The service team is overwhelmed and cannot return phone calls. Don't purchase a VIP Package. Hard sales team. Good luck! They put on a good show when you come in as a new customer, keep that in mind. read more

I'm giving one star because I can't give zero stars. I finally decided to purchase a Harley. I found a couple I was interested in at Volcano on their website. I clicked on the option for pricing and got nothing but a runaround. I decided to just drive the 100 miles to the dealership. I have enough money to buy outright. no financing needed. I did need to know how much I was needing, though, because you can't just slap a debit card down for an $18,000.00 purchase. I called for a price and told a salesperson I need to know at least a ballpark figure. I needed jackets, boots and helmets for both myself and my wife. I got nowhere with those people. they treated me like a had Covid. No cooperation. they wanted me to come in and fill out financial stuff. finally I decided not to buy from them. I spent my money here in my town. found a used bike and bought the gear I needed from the local Honda dealership. never will I give Volcano HD my business. read more

The Customer is only money to Volcano Harley My rating reflects the customer service experience I received from the service department team at Volcano Harley on June 14, 2024. I called the service department at Volcano Harley to schedule new tires install on my bike. I spoke with Chuck who seemed interested in providing a service to his customers. I explained to chuck I live 180 miles away, in the past I have purchased several bikes, have had engine modifications performed and purchased a lot of parts from Latus Motors and I am interested in continuing my relationship now with Volcano Harley. We scheduled to drop the bike off on a Friday (three weeks out) and was to pick it up that Sunday. This gave them flexibility to install the tires over a couple of days and it allowed me to attend a graduation in Corvallis Oregon over the weekend. Chuck said he would put my name on the tires and have them waiting for my appointment, I offered to put the tires on my card, but he said that is not necessary, pay at one time for everything. You can see where this is going! On Friday June 14th I dropped the bike off around 10:30 as planned with Niko in the service department, he understood I just rode 180 miles and leaving the bike until Sunday because I was heading to Corvallis. About 30 minutes later I got a call from Niko, he said the tires are out of stock and they won't be in for a week, come pick up your bike. Of course, I said that's BS, I scheduled three weeks ago, and they were in stock and my name on them. Anyway, I explained I was heading to Corvallis, and I could not get the bike until Sunday, Niko said no, Volcano cannot store the bike until Sunday, I told him that was the arrangement. Niko then said Volcano would only store a bike if they had completed worked on the bike and because the tires were not in stock, they have done no work on it, you need to get the bike out of the shop today. I told Niko BS! he must store the bike until I get back on Sunday as agreed. It is Volcano's fault I have no tires, Niko hung up the phone on me, I picked the bike up on Sunday. This was my first experience with Volcano Harley and my last, the entire service department failed. There are many other places I can spend my money. read more