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I had heard of EDR long before my first visit. The buzz amongst my peers was that EDR is so good at what they do, that it is widely considered to be the only place to take your bike when you want precision Dyno services or when you want it to run like an absolute pro bike. I planned an elaborate exhaust mod on my 2014 KTM 690 Duke for a long time as I saved money and bought parts. I emailed a number of questions along the way and was met with absolute professionalism, solid knowledge and nothing short of phenomenal customer service!
So, I threw a somewhat unorthodox bike at them and a TON of parts, at the height of the summer riding season, and with record turn-around time and very fair prices, they turned my (already a wheelie machine) bike into an absolute monster!!! I had high expectations and they far exceeded every single one of them. Hiring EDR to work on your bike is like having the opportunity to hire Michelangelo to help you paint your house. I now carry around their business card, to give to any motorcyclist looking for a world-class moto shop.
I don't care if you're a surgeon on a high-end, fully-loaded Panagale or a blue collar Joe (Jane) on an 8 year old, one-owner, used 600-something or another, this shop offers fair and competitive rates and they are absolutely motorcycle masters! Even when my aftermarket parts created unforeseen fitment issues, the team kept me well-informed of my options and rose to the task with a sincere attitude of "this is your baby, I understand that, and I want you to be happy as you can possibly be when you get it back." From my perspective, the whole exchange felt more like friends doing me a huge solid, than a mere business transaction. Every part of the EDR team that I've interacted with are skilled, ethical, friendly and professional. I just can't say enough good about EDR to fully convey how grateful I am to have found them, and to have entrusted them with my baby Duke. "Baby" is not a term that will ever be associated with my bike again!
Special shout-out to Anton--that guy is a superstar! I neglected to post this review for the whole summer riding season simply because I'm busy and forgetful, but I'm posting it now because Anton and the team at EDR are just simply not people that you want to forget to "pay it forward." They deserve 10 stars!!! I'm sure every review will confirm the same thing.
TL;DR Version:
Trust your bike with EDR. They're prices are totally fair and you get techs with rocket surgery-level precision and sales reps that redefine what knowledge and authentic customer service means. read more