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Tigard, OR

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Steelhead Harley-Davidson

3.8 (89 reviews)
Open • 10:00 am - 6:00 pm
Updated 2 weeks ago

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2024 FXLRST
Ed C.

I called this Dealership to check inventory and interest rates. Obviously they couldn't tell me over the phone. I made arrangements to stop in the next day. I was coming from the Long Beach Peninsula in Washington state (3hours away) and was on my way to Boise Idaho on my 2010 Roadglide. I was met at the front door by Sarah my sales associate. I went to the parts counter and orders the parts for another bike as she hung out with me and we chit chatted a little. The parts and service department are responsible for me coming into the dealership. They rebuilt the front end on a 2001 FXDX as well as worked on my Roadglide. This is a good place to note that the other HD dealer in the area refuses to touch my "old bike" Paradise Parts and Service are knowledgeable and ship my parts to me when they come in. Great customer service and I never felt like I got charged more hours than worked or quoted. Back to Sarah, she asked what bike I was interested in and if I intended on trading in my bagger. She walked out with me and looked at my bike. I told her what I wanted for trade in value. We discussed the price of the new bike and my financing intentions. She was straight forward and asked if I was serious about buying a bike and if I was serious what it would take to get it done today. I thought about it and laid out what I was willing to pay for the bike and interest rate and what I want for my trade in. Honestly I didn't think the Motor Company would be willing to "play ball". When I told Sarah what I wanted she went and did whatever sales people do while you look at the bikes and wait. It took about 2 minutes before I was introduced to Matt who I believe to be the store Manager. He was super friendly and direct. He asked if I was serious about buying a bike because if I was he wanted to see if he could get me what I asked for. I confirmed that yes I was on my way to Boise on either my bagger or possibly the new Lowrider ST that I wanted. I called the wife to tell her what was going on and to tell her that I felt we would end up using our credit union because I didn't think they would get it done for below prime and all the other stuff I asked for. Before I got off phone Matt was back with the news that yes he had many financing options for me. We went thru the usual service and warranty options. I was surprised at the many different options available since my last HD purchase. I picked out what I wanted and he did his magic while Sarah introduced me to Doug the parts guru. I ordered the seat and the stereo I wanted (neither in stock) and was told before I left that the parts were on the way. Matt asked when I was returning from Idaho. I told him Sunday night. He did some quick math and told me I will be due for my 1K service. Keep in mind I'm 140 miles from this dealer in another state. He quickly gave me his cell number and told me to call him on my way back thru on Sundays evening and he would come down and open the dealership so I could get my bike serviced and pick up my box. THE BOX, I forgot to mention that I left with a Roadglide loaded for bear (tools, layers of gear, a Yeti cooler ect ect) on and on. Getting onto the ST the storage was limited. Sarah got me a box and we packed it all up. She kept it under her desk so I could pick up Sunday. I made arrangements to have my wife pick me up and dropped the bike at the dealership as planned. It gets better. I just got a call from Tim in service, my bike is ready to go. Stereo and seat installed. Saturday is my only day that I can do the 6 hr round trip and those dudes (dude-ettes) made all that happen in 1 week. I'm a "experienced"!human and this is my 5th new HD purchase. It was by far the easiest and most enjoyable. From Sarah (she rides and knows what's up) to Matt over to Doug and onto service from Tim it's been 8 days. Cannot even express how surprised I am that everything went exactly as I had hoped for. Tomorrow I will make the trek driving past a closer dealer (they must not need the business) and into another state to bring it home. This dealer reminds me of my first HD purchase in Sacramento in 1989. I left feeling like they wanted my business and cared about my purchase experience. They earned my business and I look forward to working with them to keep my HD all HD and running for another 10-15 years. It's hard to find anyone that does what they were going to do after they have your money. Sarah, Matt, Doug and Tim you guys are great representatives for your brand.

I have purchased new bikes here and the HD across town and what a world of difference! This dealership is welcoming, honest, helpful, consistent and reliable. More than once Izzy and the rest of the team have gone out of their way to help me get exactly what I needed. No hassling, no skeezy sales tactics just excellent customer service through and through. I would highly recommend Paradise for their sales, service and parts department!

Livewire

Wow. My first motorcycle. Yes it's an electric Harley but I feel like a gear head (without the gears)! Could not have had a better experience from top to bottom. Jordan is my sales guy but the whole team put their effort in- from buying my first motto to gear and accessories everyone is psyched to do their job. For the first time I'm the one not returning calls when things come in that I've asked for- Top notch. Amazing. Won't ever go anywhere else!

Live music outside on a gorgeous day.

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2 years ago

Fantastic sales people who know their stuff. The selection is second to none and if they don't have it they will get it fast.

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4 years ago

Friendly staff helped me find a bike that fits me. They weren't pushy and Toby was really good about explaining everything.

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Ask the Community - Steelhead Harley-Davidson

Review Highlights - Steelhead Harley-Davidson

“The staff was friendly and kind, the salesman, Logan, was super informative and funny; and he wasn't pushy!”

Mentioned in 5 reviews

Read more highlights

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