Came to buy one of two Harley's. Tried to get the sales person to assist me with answering questions and couldn't get him to. Will never come back. Guess I made the mistake of saying I was "looking" at buying a Harley. Terrible service. Won't be back. read more

Pulled in without any front breaks and a front tire needed to be replaced. I was halfway thru a 4K trip. They fitted me in their busy schedule and got me on the road again to heading to Sturgis. read more

Had the pleasure to be new owner of 2 new bikes in a 3.5 month period. I live 90 plus miles away from Latus and bypassed 4 other closer dealships, this is my home base. Cant say enough great words of Dave Daniello who initially started this journey by working with me on my first bike and having things set up before my arrival. Just completed my 2nd purchase and James Smith found the bike I wanted not even on the floor. Took the time to hook me up. Best experience ever! Thanks guys, you both rock! Oh ya, thanks Morgan for making the paperwork painless! Jeff E. read more

this place sucks! the sales people a extremely deceitful! i was looking at a used bike they had and they tried to pull the bait and switch tactic. first off they would never quote me a price on the bike i was interested in over the phone, and even after i went down there they still wouldnt tell me the price. secondly i wanted to test ride the bike that i wanted and they wouldnt let me ride it, they brought out a brand new bike and i rode that. then when i was back from my test ride they tried to sell me the brand new one for $31,000 and when i asked about the used one they said it was going to be $29000 minus all the tax and license fees etc. so thats when i pulled my phone out of my pocket and showed them their competitors price on a brand new bike at $23,999....you should have seen the look on the sales scammers face. he then tried to tell me it wasnt the same bike, i just laughed at him. then the business manager came over and tried to offer it to for $26500 and told me that i should hurry and take the deal because there was a couple of other people about to get suckered into buying a bike from them and i would then have to wait several hours to get into the title office to do the paper work. i told that fool i didnt want anything to do with them, their financing, their sales tactics or their extremely over priced bikes!! the business manager then abrubtly got up completely pissed off, didnt say "thank you" or "sorry we couldnt make a deal" or anything, he just stomped off mad that he couldnt scam me! so i walked out of that dump and drove north to North West Harley in Lacey Washington and got the same exact bike for $23000 with no additional BS. i now have my 2023 Road King Special with up graded bars, stage 1 kit, screamin eagle tuner, krome werks pipes for thousands less than volcano wanted to sell me the used bike for. the bottom line is STAY CLEAR OF VOLCANO HARLEY. drive these scammers out of business!! read more

I just want to take time out to say how much I appreciate Steve and team at latus motors! They treated us with the highest respect and care, treated us like family, and always did the one more thing to make it a wow experience for us! I will never go anywhere else!! #tellingallmyfriends read more

I've purchased way too many cars over the years...I expected buying a motorcycle to be just as painful, but it wasn't. Steve was super easy to work with and wasn't pushy throughout the process. If I find out any of my friends or associates are in the market for a motorcycle I know without a doubt where I'm sending them." read more

Made an appointment to replace tires on my FXST a week in advance with Shad. Discussed tire options as I was looking for something better than stock. He seemed to order the tires I wanted while I was on the phone with him - he was very helpful. One week later - show up for appointment, drop off bike and get a phone call from Karl, the other service writer, soon after I left informing me that the tires I wanted were not in stock and he wanted approval to put stock tires on the bike. I expressed my disappointment since the tires I wanted were supposedly ordered a week ago when I made the appointment. I was told they had a slightly better/more expensive set of tires in stock so I approved them and was told what time the bike would be ready. I returned to Latus at the time I was told the bike would be ready to find that they didn't have both tires in stock afterall and that they had sent a runner to Vancouver to pick up the matching tire. I was told the bike would be ready in an hour or so - I decided to wait .... two and a half hours later the bike was finally ready. Both Shad and Karl seemed as frustrated as I was - this leads me to believe that this is a management problem - parts don't get ordered, inventory counts are not accurate, etc. Karl called the service manager, Mike, and told him about my ordeal. They did finally knock some money off of the bill but the service manager never came out to talk to me even though he walked past me a few times (avoiding eye contact). I've never been a Latus fan. The Harley salesmen are reminiscent of used car salesmen and they give off a vibe that they are the only game in town. That being said Rene, the Triumph salesperson, was friendly and knowledgable about the Triumph bikes I was looking at while waiting. This was a good reminder to never go there again - I should have waited the extra week to get an appointment at Columbia HD in Vancouver. Never again. read more

Team Latus Motors Harley-Davidson and Triumph "Service Department"? You don't want to go there. It is not that much farther to take you bike to Paradise or Columbia. I seldom us Dealership Service Departments unless the service required is eight something I don't want to do or requires "special equipment". I had a puncture in the center of the rear tire. Had to wait several days to obtain a "one hour" appointment to replace the tire, tube, etc. Offer to allow the service department extra time and would pick the bike up the following morning at 10:00 am. Before the close of business I received a call informing me the service tech had found the "rear wheel bearings" to be "nearing failure" and suggested that I have them replaced. The additional labor cost quoted included "removing and replacing the rear wheel." Interesting... the rear wheel was already off the bike in order to install the new tire and tube. I was also informed there was a "leak" st the point where the clutch cable entered the clutch actuation housing. This would require a new gasket, "O" ring and fluid replacement. I declined the "leak" repair. I arrived at the service department at 10:00 am the following morning. Bike not ready. 10:30 am, bike not ready, At 11;00 am I was informed it would be "just a few minutes". The service writer also took that moment to inform me that while the service department had my bike it was "taken for a test ride". During the test ride the thermometer that was attached to the left side handle bar "Fell off". He provided me with the remains of the destroyed part. When asked what Latus intended to do about the damage to my bike the young man went off to "talk to the service manager". Upon his return he informed me that "Latus will see you a replacement part at a 20% discount. He offered some excuse about there not being a "hole drilled into the handle bars" to secure the thermometer. ( Thermometer was installed as per manufactures directions and had been in place fer several years ) By this time I was going to be late for another appointment. I went to the cashier and paid $483.86 to get my bike back. But wait, it is about to get worse... MUCH WORSE! i left Latus Motors and rode down the street. As I approached the stop sign at the end of the block I engaged my rear brake. What rear brake. There was little to no slowing of the bike while pushing the rear brake,hard. I rode slowly and very carefully home. The Latus service tech wanted to sell a "high cost labor" leak repair ( parts cost $ 8.00 ) but was not interested in selling a "low cost labor" rear brake pad replacement. ( parts cost $60.00 ) * I purchased the same brake pads from the same manufacture, aftermarket, without the H-D "Bar and Shield" logo on the package for $24.95 ) 1. Would not accept responsibility for damage to motorcycle while in their possession. 2. Attempted to sell unnecessary work. ( "Leak repair...BTW, the service tech had not even done so much as to take a rag and wipe the road dirt from the "inspected and found to be leaking" part. 3. Returned motorcycle in an unsafe and non-roadworthy condition. Said condition created while motorcycle was in their care. 4. We own two Harley-Davidson motorcycles. Neither will ever see the inside of the Team Latus Motors Service Department again. 5. I will buy parts from Latus but only if I "need it right now", they actually have the part in stock or there is nowhere on the planet that I am able to obtain the part. With TWO other Harley_Davidson dealer's with about 20 miles there is little chance of that. Best of luck to anyone who trusts their life and property to the Team Latus Motors Service Department. read more

I sold my Triumph Rocket III yesterday and not knowing the buyer I opted to meet at Latus. The buyer liked the bike, paid cash, and brought his truck to haul it away. The problem was how to get it into his truck. Latus helped us with their power lift, problem solved. Great people at Latus. Thank you, Latus. read more

"Shad is a pleasure to work with. He got things taken care of quickly and has a great attitude! Shad is also very helpful with recommendations regarding services for my FXSB. Both Shad and Karl keep me coming back!" read more

Nice, clean and well stocked on motorcycles and apparel. The customer service was good while purchasing but after that it drastically goes down hill. The communication between me, the customer and the dealership is very poor! It's frustrating after spending $26,000 and 4+ hours and they don't know who you are when you walk in 4 days later. If I hadn't of called on 8 different occasions in 5 weeks to get my parts and motorcycle jacket I ordered I would still be waiting. After having issues with parts, apparel and forgotten customer from my sales person, I will be going to the Tigard and Vancouver locations. It was almost comical the amount of errors (almost lies) that happened during my visit(s). read more

The wife and I came in last Sunday to purchase a lot of riding gear. We definitely put the two ladies working that day through a lot of trying a lot of different clothing, gear and protective wear. I have to say they upbeat attitudes, smiles and all around patience impressed us to the point that we will only shop at your store. read more

Only two reviews?! Definitely AVOID Latus. People need to know... I've been a long-time customer of Latus as it's the closest HD shop to me from SE Portland. Never, ever again. I do all my own work on my Harley, so I've been to the parts counter on numerous instances from 2008-2014. Unfortunately, I've been sold the wrong parts about 90% of the time. Even if you bring in a list of exact part numbers (which you have to do with these minimum wage idiots running the counter) they will still manage to jumble the numbers and sell the wrong part. It's amazing that with all the electronic parts catalogs and paper parts manuals at their disposal, they are still able to give you the wrong items so, so frequently. I fear for the people who actually bring their bikes in for service by the "technicians" at Latus. I would be concerned for my safety if I were you based on their ineptitude when it comes to parts. The employees at Latus are only good for selling overpriced t-shirts and HD garbage for your pets. That's it. Absolutely avoid Latus unless you need some kitchy overpriced trash with a logo. I've learned my lesson the hard way and hope to save you some time and headache. Order anywhere else online and get it shipped to your home. That's what I'm doing from now on. read more

Used there internet site and received all kinds of hassel. Payment accepted then out of the blue order canceled. No response from phone calls messages. Email for cancelation gives several reasons, when I checked my account all reasons given were not valid. I have made thousands of internet purchases with out issue until now. These guys are Whack!! read more

For a big name big ticket bike shop I was shocked at the lack of engagement shown by the staff. I bought a Softail Deluxe which was modestly priced because it was a new last year model. I did not have any experience riding so I had the bike delivered. The delivery arrived on time however the bike wouldn't even start so they hauled it off back to the Dealership. The second time I road it we discovered it had a huge shake in the rear-end which ended up being contributed to stretched out spokes that could not be tightened. After over two weeks the new wheel arrived and was installed but no one called me to let me know my bike was done. In fact I was told the part was not even in yet when I finally called to find out what was happening. After being told they were waiting on the new wheel, I went to the Dealership the next day to shop for some gear and stopped by Service. I was helped by another Employee who told me my bike was done. So basically the guy I spoke to blew me off and didn't even pull my service record before blowing smoke. As I was standing there a Tech came out of an office calling a Customer he just got off the phone with a stupid motherf@&$#%. I would venture this is the same guy who told me my wheel wasn't even in yet. In summary Harley has gambled their brand on Franchisees and Latus Owners/Operators are not the best. My experience was poor customer service, follow through, quality control and communication. Since there is a Dealer in Tigard and Salem I would say it is worth the extra few miles to feel like your choice to invest in a top end product was worth it. Latus should start selling Kawasaki or Yamaha for under 10K that way their customers service will match their price point. read more

Shad and Chuck at Latus were very kind, helpful, knowledgable and respectful. ( if you are a female rider you know how rare this is.) I was really pissed off when I rolled in and they were fantastic, found a solution and had me on my way. Thank guys. read more

I bought an 883 iron a few months back from Latus. They were perfect for me. Didn't pressure me to buy. answered all of my beginner goofy questions. and let me look at every bike i wanted to get. Plus i was a pain financially at the time. and they managed to get me on a bike. Now i go in and check out bike stuff, or look for parts. And they still answer my questions, and make sure i am set up. I recommend purchasing anything from them and visiting when you are out riding around! I am sure i will be buying another bike from them in the future! read more

"Buying a motorcycle is more than walking in and paying for a bike. You're picking a place that you'll have a relationship with as long as you own that bike. The salespeople and mechanics at Latus helped me get the bike and accessories I wanted and were eager to discuss what I needed for my bike every time I came in (which is surprisingly often). I'm glad i got my Triumph at Latus!" read more

These guys brought my bike back to life--great work, great people, great service. Jay is awesome, friendly, and knowledgeable. Aurora was thoughtful and super helpful. They really went above and beyond taking care of my motorcycle, and did a fantastic job. read more

"Between Shad in service and Kristi in parts, they went above and beyond helping us add lighting to my wife's 883 Iron to make the bike a little more visible!" read more

Working with Chuck in the Service Department is a pleasure. He listens, is patient and offers good suggestions. And my bike is happy. 2003 Heritage Softail Anniversary Edition. His name is Sir William. He doesn't like riding in Portland traffic. He's much happier out on the open road. So am I. read more

I went by for the first time yesterday.. I ve been passing by, going N and S on 205 for the last 10 yrs(?). I finally walked in, wanted to see the Triumphs. As I walk in, im welcomed by a very friendly lady right by the door and....that was my only interference with any humans for the next 10 minutes. The Triumph section is a deserted place. read more

I went to buy gear in January (Jacket, Helmet & Chaps) and I have to say the gal that helped me was just awesome. Knowledgeable and patient. After I wore my chaps one time the belt rivet broke so I called in to see if I could trade out and there was absolutely no problem. I will continue to go here for my needs. read more

While in Portland we decided to check out the local Harley shop. We are sure glad we did! If you're into the motorcycle scene, at all, you're probably aware that Harley Davidson does a great job of marketing to the post middle-age biker and sequined studded bling gear for the ladies who accompany them. If you've seen one Harley jacket, you've pretty much seen them all. We (my wife and myself) are not big fans of the stereotypical Harley gear. When we entered the store, we immediately noticed some "skate/surf" style motorcycle clothing. Exactly the kind we like but can never find. As I wandered over to the helmet section, I was so surprised to see the selection was a lot of retro style as well as Simpson and Scorpion style full face! So cool! Another aspect was this: At most Harley shops, the staff will hound the living hell out of you and follow you around the store. This didn't happen. They were helpful without being over baring. When we get hounded, my wife will ALWAYS walk right out the door! I grabbed a cool jacket and headed to the checkout. While there we met Lisa. We told her how much we appreciated the selection of more modern styling instead of the typical bling crap that makes people look ridiculous! She told us that she had only been there a short time but was the current buyer and she was so happy to hear our unsolicited feedback. She said she's been working hard to bring a more modern style to the store. Lisa, you have done a great job, so far! We will be back down soon in hopes to see even more of this style. May I suggest some Hybrid vests? Something like the Espinoza Baller vest (that style). I would've bought one immediately and I know my riding buddies would too! Thank you so much for your modern selection and great customer service (without being annoying)! Cheers! read more

" You guys put in 100% and it shows thank you very much have an awesome day !! Its sunny at the coast so I better get outside and ride "

First, my wife went to purchase me a 2018 Street Glide for a surprise and the sales guys told her they were closing and she had a half hour to make up her mind since they were closing. She left and went to Paradise where they were happy to stay late and get the deal done. Second, my brother decides He wants to purchase a new 2018 Road Glide special so where do you think He went? Your correct He went to Paradise Harley. Lastly, I went to the small bike rally last night and when I went to purchase some new gloves I asked about a retired military discount. Guess what they told me? This location doesn't offer military discounts! Needless to say I didn't by the gloves. Wow maybe Latus should look into their customer service! 2 bikes plus accessories minus upwards of 56K loss to Paradise Harley Davidson. Time to rethink your model. I will have it is a nice shop. read more

So I had steering head bearings and races replaced, brake fluid flush, fork oil changed and a oil leak coming out of transmission where the clutch cable is. Found out had some bad bearings in transmission so had those replaced. All toll a little over $3100.00. Got the bike back had to call Merritt the service writer the mechanic didn't put the bolts on the right hand tailpipe. Was charged for the whole bolt kit. The old backing plate that the bolts screw into was still in the pipe bracket. Less than 200 miles on bike went on a 3200 mile trip. Got to Las Vegas and discover have an oil leak. Primary drain plug O-ring is torn and was able to turn plug about a 1/4 turn. Left hand passenger floor board was also loose. When got bike home changed all the oils Derby cover gasket was in backwards and had the bike up off the ground to clean it and the front tire doesn't spin around all that easy. The forks don't really fall away like they are supposed to. Like everything is to tight. I have a grease zerk on my steering head and no remanence of any grease being put in there. Also looked like I had drips of oil coming from where the shift shaft comes in behind the primary. ALL IN ALL I will never trust there work there. read more

I was in the store on Saturday and saw the Scorpion Exo Belfast helmet and really liked it. I should have bought it while I was there but went home to Salem without it. The next day I decided I couldn't live without it and called to see if I could order it instead of driving back in, Teah was very helpful and friendly. The helmet was delivered on Tuesday, and I couldn't be more pleased. She deserves a Christmas bonus! read more

Had some repair work done on my motorcycle over the winter and picked up bike in January. On the way home, noticed the the turn signal indicators were not functioning. Part of the repairs they did involved repainting the tank, which is where the indicators are located. They called the next day to see how everything was going and I mentioned that the turn indicators were no longer working. They said "no problem, bring the bike back in and we will take care of it". It was dead of winter and a very long drive as there are few Triumph dealerships available to do repairs, so I asked If I could wait a couple of months until the weather was a little warmer. They said "no problem, we will be happy to take care of it at your convenience." So I called back in April to get this addressed and they said that they no longer could do the repairs because they were no longer a triumph dealership. They suggested I go to a location in Beaverton. They said that they would take care of the cost of the repairs if it could be proven that they were no longer functioning as a result of the work they did. I was a little astounded by this, as a turn signal indicator issue, shouldn't be a big deal, and any dealership should be able to address this, and since they did the work, they should take care of the issue which was addressed, right after the bike had been picked up. Also the fact that I was now going to have to submit evidence that it was a result of their work was ridiculous in my opinion. They had to pull the indicators off of the tank in order to repaint the tank, so they did the reassembly. After going back and forth with them and the dealership they wanted to refer me to, I decided to pull off the indicator panel as the Beaverton dealership suggested, to see if there was any issues with the wires. Sure enough, the turn signal indicator wire was pinched and pulling on the bulb, so it had a bad connection. Once I made sure that the line was unobstructed and the connection was solid, it worked fine. The amount of work was minimal but it was very disappointing that Latus had decided to absolve themselves of any responsibility to get this corrected, and wanted me to prove it was their fault in order for them to address it. ALL indications were that it was a result of their work, but they were trying to save a buck. Hope that worked out for them, as I would never go back and would never recommend anyone to use them for service work as they wont stand by their work. Irritated me enough to write this post so others can be warned. read more

Went in last night to look into getting new bikes for my wife and I Brandon helped us out definitely an awesome person to get a bike from and definitely plan on returning to purchase! Thanks for being an awesome place! read more

Service could easily have been so much better! Had a friend come from Spain and rent a Harley at this shop. We were told over phone they opened at 10, big group rode from Olympia 2.5hrs to be there when opened. Got there just before 10 to be told they do not open until 11. They made us wait until 11:03 before they came to rental counter to tell us the bike we rented was not there (wasn't returned) and that they had a different bike (lesser model) that we could take instead. Long story short, I understand you can not control the bike not being there but why wait until 11 to tell us?! We could have started that process earlier, gotten all gear and bike ready to go so that at 11 paperwork could have been completed (hell, maybe even got paperwork done earlier too just for the inconvenience of the bike not being there!). It was after 11:30 when we were finally able to start our ride. Ridiculous! read more

owner could not care less about customer satisfaction. Did not follow up as promised and left me hanging. Will not frequent this place, ever! read more

After having spent hundreds (if not thousands) of dollars in their motor clothes and parts sections, my husband purchased a motorcycle about a year ago. After trying half a dozen or more times to get 2 items that were promised to him by both Scott and Tyler, we finally realized that they, simply were not going to keep their word. It is for this reason, that when it came time for us to purchase my brand new bike, we did it from Eastside Harley in Bellevue, WA. We received the very highest customer service ever from everyone there. One of their employees even spent over an hour calling HD dealerships all over the US to try to find a specific part for us. While heading home from camping on 10/21/18, we met our daughter out in the back part Latus' parking lot to drop off our grandson, who had gone camping with us. This took place right after the store closed. While saying hello and moving our grandson's items from our motorhome to our daughter's car, we were approached by someone from their facility who very rudely asked if it was our intention to spend the night in the parking lot. After informing him that we were just dropping off our grandson, he said, "Good!! I was going to ask you to park in the lower lot if you were planning on spending the night." While this was going on, Scott had walked by a couple times and never even acknowledged us until I made a point of yelling hello to him, making it difficult for him to continue ignoring us. We are beyond disappointed with this whole exchange and can wholeheartedly say that we will never step foot in their store again...in addition to recommending our friends and family do the same!! It's really a shame how little "people" mean to this dealership. Clearly, they are only interested in the almighty dollar!!! The only reason I gave them one star is because I could not give them zero. read more

My friends wanted show me that place as my bucket list to go any hd place wherever i go and collect poker chips

"I am all about obtaining a specific look with performance at a value to results. I frustrate at waste in both time and/or inferior material or products that just don't perform as expected. I rely on Andrew Arnold's experience and feel welcome to ask him for both info and an honest unbiased opinion while making my decisions specific to the results I am after." read more

Everyone is always friendly, And very helpful. I've never had a bad experience at Latus harley-davidson. Even my son loved seeing Santa Claus and his Harley reindeer during Christmas when we had our family picture taken with him. My brother owns an older triumph, And every time we have gone in to get either parts for his bike or mine. They have always come through. I can't speak for the sales when it comes to buying a bike sense I have not yet purchased one through then yet. But when I do I will share my experience with them when that time comes. read more

Service writer Dennis is awesome! My wife and I were riding our Harleys back to Santa Cruz from our trip to Canada and stopped here to ask Dennis to check our fluids. He went far above and beyond any of our expectations, thank you! read more

The best service department we've ever dealt with. We're traveling with friends and had a big problem with our 01 road king. The service desk made room for us and Chris got right on it. Chris is a sharp technician and found the problem right away. Very pleased with the whole department, honest and fast. read more

James helped me find the right bike. I realized 11 years ago how amazing it is to be a Harley Davidson owner, but today i feel even more pride bringing home the Ultra Limited - it's Bad @$$ and Status at the same time. In addition, James as well as the rest of the staff at Latus made the experience buying this bike fun, it felt like an adventure in discovery, wow! I had a blast at Latus. Thank you!!!!" read more

My wife and I were on a trip and started to have engine problems. Went to Latus Motors and with out an appointment they got us in. Karl and the crew got us fixed up and out of there inside 3 hours. They were very friendly and awesome!!! They saved our trip. I'm coming here from now on and I live 4 hours away in Walla Walla. Also on the way home we hit a deer and thankfully kept the bike upright. Went back to there Harley shop on the way home and Karl sent me to there collision shop only 3 miles away. There Bobby and Bobby and there team got me in and worked on my bike and got us fixed up again with what they could do so we could safely ride home and gave me a good quote to fix what else needed fixed. Mind you this was a Saturday afternoon hot and close to closing time!!! I can't express enough how thankful my wife and I are to these guys!!! I can't even imagine going any where else!!!! I would give them more stars if I could!!! Thanks again to the Latus Motors team!!! read more