The New Medical Spa - Glen Allen, VA…read more The New Medical Spa, located at 2235 Old Brick Rd, Glen Allen, VA 23060, for deceptive business practices, unauthorized billing, and failure to obtain informed consent. On my initial visit, I presented for a single service only. During check-in, I was instructed to download and use a mobile application. At no time was I clearly informed--verbally or in writing--that I was enrolling in a recurring membership program or authorizing ongoing charges. I did not knowingly consent to any such agreement. The individual assisting at the front desk (identified as the physician's spouse) failed to disclose any material terms, including the existence of a membership, recurring fees, or cancellation requirements. I visited the facility approximately six/eight times and did not return thereafter. Despite my discontinuation of services, the business continued to charge my Health Savings Account (HSA) card, resulting in unauthorized charges exceeding $2,000. These charges were made without my knowledge or express authorization. Additionally, I have serious concerns regarding whether these services were eligible for HSA billing, raising further questions about compliance with applicable financial and healthcare regulations. Upon discovering the charges, I contacted the business to dispute them and request a refund. The business has refused to accept responsibility, failed to provide adequate documentation of any alleged authorization, and declined to issue a refund. Further, during my visits, I experienced what I would characterize as undue pressure to undergo additional procedures that did not appear medically necessary, raising concerns about the business's ethical standards and professional conduct. Based on the above, I believe this business has engaged in: * Deceptive and/or misleading enrollment practices * Failure to obtain informed consent for recurring financial obligations * Unauthorized billing and potential misuse of HSA funds * Unfair and unethical business practices Please be aware and check your accounts.

The facility is clean, cute, and in a great location!…read more I'm going to tell you Teresa is wonderful. I was going through a very hard time and she bent the rules a little to switch a treatment I paid for on the app to something else because I couldn't continue it. She valued me as a person and recommended the IPL treatment for face and neck. I'm 29 and this is the best facial treatment I've ever had. My skin is smooth and the smile lines and forehead are almost gone. Plus I had PDO threads done here and my jawline looks AMAZING.

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. That just added insult to injury. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Beautiful spa, you would never know this amazing place was in an office complex but well worth…read morefinding. I have been twice and both times the massages have been perfect. Will be back again

My hair removal touch ups have been complete waste of money after many treatments!…read more I am so frustrated with the lack of results despite being vigilant with appointments all fall, winter, into early spring. $$$$$ down the drain

The ease of this process was absolutely phenomenal. Everybody in the office was amazing, with the…read morebest customer service ever! From going into the office, to going in the back room for my consultation, and first part of my assessment, to my procedure, was a dream. No one likes to be at the doctor's office, but if you have to be there, it's awesome to feel like you're in confident hands. Even the nurse was in training (maybe), And I did not feel the least bit uncomfortable. I would highly recommend Sōna. Dr. Amalie Derdeyn made my day. Cost was reasonable, procedure was quick and all my questions were answered .

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

Enjoyed a custom facial this weekend at Habit, which is super trendy and cute. We had a party of 4…read moreand were all taken to different spots, some in the large open room, and some in more private areas. The facial was good, the products felt great on my skin and left it shining and flawless, and the facial massage was heavenly. In the downside, we were taken back over 10 minutes past our appointment times and the majority of the appointment was spent asking questions and talking. Additionally, the spa does not have a traditional facial with spa robes etc as it is all in the open so that takes away from the spa feel. Overall, the facial was great and I would definitely go back again!

Package prices. Are Too high for the massage I received…read more Employee Turnover and training need improvement. I'll call them again. I already told the desk girl there was no manager onsite.

This is my second time seeing Sophie. She is an absolutely amazing massage therapist. Super…read morefriendly and professional. I love that she really listens to you and any concerns that you might have. She goes into more than just the massage but offers advice on things you can do for yourself as a whole for self care. I always feel so refreshed when I leave! Thank you Sophie!

I was looking for somewhere to get permanent make-up, specifically winged eyeliner. This location…read moredidn't have a yelp presence, but all the reviews on Google were 5*. I was actually suspicious of that, since no 3* or 4*, but it looked the best for my area and I'm so glad I went! They offer traditional tattoos, as well as makeup, different artists, so you have to email the artist to express interest. I got my appointment setup and paid my deposit, and even with a slight hood to my right eye, she was able to do a perfect winged eyeliner. The first appointment just went over pricing, location, and a practice of the size to make sure I was happy with it. I did change it a bit, and she was very accommodating. My second appointment was the tattoo, about 4 hours for the wing and the bottom liner. I definitely recommend checking the air quality index before getting eyeliner tattooed, because I didn't (oops!) and the healing process involves not touching musty like with any tattoo. We also discussed lipstick and while I'm not getting it right now, if I decide to pull the trigger, this is where I'll go!

Incredible experience. I ordered the mango Matcha and my husband ordered the chai coffee. We also…read moresplit a flight of the mint Matcha, Thai tea, and cinnamon tea. It was a delightful afternoon. We will definitely be back!

The atmosphere was very nice and calming. The people there has been very helpful and friendly. I…read moreenjoyed sitting and relaxing with a nice drink. It made me take my time and just focus on the present. The tea has been amazing and I can't wait to come back to visit again.

I used to buy most of my cosmetics at Ulta, got my eyebrows done and I got my hair cut there, but…read moregetting an eyebrow appointment is impossible and I had a disastrous hair color experience and have since moved on. Now I only go when I need something I can't find elsewhere. Ulta has a nice selection haircare and cosmetics products. They have a variety of product lines so you can shop price or luxury. This location does a nice job of helping you when you need help and they are good at checking people out pretty quickly.

Took my daughter to Ulta yesterday on Mothers day to use her $25 gift card and we were told by the…read morecashier that we were unable to use our gift card because she didn't know how to ring in the gift card payment. Not sure why we can't use a valid gift card because of an employees ignorance but it made me not want to go back. She didn't even apologize so now we still have our gift card but we are unable to actually use it. Terrible customer service.

Working in my current profession self care is important. I usually opt for massages quarterly, but…read morethis time I decided to treat my administrative staff with a massage as well. We met as a trio and we're able to let our hair down and experience pure relaxation at Scents of Serenity. I opted for a facial and massage. The 90 minute experience was exhilarating and had me longing for more. Most of the time I've very tense the first 30 minutes of my massage, but at Scents of Serenity I was able to relax and slip into a portal of the unknown for well over an hour. I usually compare spas here to the spas overseas and I will say that this one reminded me of the amazing massage I received in Mexico a few years ago. I will definitely be back and will recommend Scents of Serenity to friends and family!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.