The pizza is cool, but the costumer service is bad. I had my pizza delivered by the "owner" and he begged for a tip and stated that "I use my fuels to get here" " you don't know American life?" He said that twice. We said we don't have it to give ( mind you we're not far at all) He gave us our change and said "that's tip" ...are u serious? You get PAID regardless that's your job. We gave him $3 and he stated " you don't know American life?" Once again. I'm guess you don't know people can struggle. DO BETTER!!! read more

Order and had it delivered to the office Four subs. Paid $50 in cash -only to discover there was no meat in the sub. The steak and cheese only had onions and cheese - we've been order for over 5 years and this was the first time we received meatless subs I drove over to the shop and told the owner this was unacceptable. Not sure is Howard is a new hire but this awful Mistake happen. Suggestion check you sub before taken a bite read more

Vocelli Pizza - No meat ! - Pizza Near Me - Woodbridge, Virginia

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Ordered pizza on DoorDash and they were closed. Had to get a refund. Why accept an order if you're closed? Unacceptable.

Our district manager came to see us at work last week and wanted to buy us lunch, we decided on pizza and wings. Closest restaurant offering both that at least one of us had tried was Vocelli pizza. Easy online ordering, good communication from delivery person and a pretty good pizza experience ensued. I am a bit of a pizza snob not because I think chains are inferior, but I make my own NY style, Neopolitan and Sicilian pizza at home between my baking steel and outdoor pizza oven. Make my own dough, sauce, etc. However, it was a perfectly good pizza. Ordered one supreme and one spring veggie, one order of plain wings and one order of buffalo wings. Can only review the supreme pizza as I did not try the other items. It was tasty, by far not my favorite delivery option, but definitely rating higher than Papa John's or Pizza Hut. Didn't love it cold, slightly better reheated. A solid product--but will have to try more options to get a higher rating. read more

The Hawaiian pizza is a favorite! This is my go to pizza spot. Even just the plain cheese is a hit and cheesy.

I order from a company who is tax exempt and i order every year at least 2-3 times. Everytime I order there is a problem because no one knows how to do it. I have called to place a big order for two days and there is one person working in the store. He sounds like he is a high schooler and is unaware of how to do this process. He has been trying to contact the manager since yesterday and has been unsuccessful. Therefore, I cannot place an order at this time. This is horrible as the pizza is enjoyed by everyone. I think it is bad business that there is only one person who is covering the store and has limited knowledge. read more

The colossal is my favorite Vocelli's pizza! These didn't disappoint. One pepperoni and the other sausage (2 for $34.99 coupon). The delivery was so unexpectedly early the pizza was still hot! As you can see from we jumped in before taking the pics! read more

Vocelli Pizza - Pepperoni Pizza - Pizza Near Me - Woodbridge, Virginia

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Ordered 2 small size pizzas, and they both look like they have reused slices used. Tried contacting them and they only made excuses. And instead of just issuing a refund they wanted me to bring the pizza in next week so they could "rectify the issue". Couldn't explain why the pizza wasn't full. Terrible service! read more

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Pizza arrived piping hot and beautifully put together. Tasted amazing too. The BBQ sauce is really flavorful, the chicken is nice and tender, and the bacon is substantial. Love it. read more

Vocelli Pizza - BBQ pizza - Pizza Near Me - Woodbridge, Virginia

Best local pizza around! They have many options from subs and salads to wings. But pizza is definitely the way to go read more

Vocelli Pizza - Pizza - Pizza Near Me - Woodbridge, Virginia

My rating will stand until a resolution is reached. I ordered online to this location by mistake as i order between two Vocelli's stores on a regular basis depending at where I am at for work during the week. I called after the order was placed and spoke to the Manager at the location. I was informed that the manager could not give me a refund as the business owner does not like to give refunds to any of his customers, and had also told me if I did not like the response I was given that it was not his problem. I can understand if someone had called in several hours after the order was placed. But to outright refuse refunds to loyal customers in the middle of a recession and quarantine? I'll be sure to continue my business with other Vocelli stores in the area specifically excluding this store. read more

If you have pizza in your name, dont bother with sandwiches. The steak sub is not steak and it was dry as if it was microved. Very little meat as if they are going to bankruptcy if they put more meat in it. This is my first and last time i would rick eating at Vocellis. read more

Vocelli Pizza - Where's the beef? - Pizza Near Me - Woodbridge, Virginia

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Went in to get a steak and cheese and when I got home to eat it , I realized it looked a little empty so I opened it and saw that there wasn't really any meat in it, it was highly disappointing read more

Vocelli Pizza - A empty steak and cheese - Pizza Near Me - Woodbridge, Virginia

For a quick meal or something for the family it's cool. The pizza is good. I like the pepperoni and sausage. The wings are good as well. The cheesesteak is far from a cheesesteak. It was like condiments slapped on bread. Like 1 or 2 steak'em meats and old lettuce. The meat to bread ratio was not good. Won't order that again. read more

Horrible customer service. I ordered on a Friday at 5:48pm. At 7:30, I called the store because we hadn't received our order, despite living 2 miles from the shop. It arrived while I was on the phone, but it was cold. The store worker handed the phone off to a manager, who offered a full refund as an apology. I didn't ask for it, it was offered. The manager told me to have a good evening and that was that, or so I thought. At 9pm, the store manager called my cell. She informed me that I had canceled my order, but got a delivery anyway, so I had to pay for the food. I explained what had happened and she said it wasn't store policy to just refund the order, that I should have sent it back, and now I needed to pay for it. I told her that I hadn't asked for the refund and I wasn't paying for cold food. She started yelling at me that the store didn't away free food. I told her again that this wasn't my problem, because her store had offered the refund, but said nothing about me having to return it. She told me that the owner said I had to pay for it, because that was store policy. I told her again, that this wasn't my problem, but an issue with her store. After several rounds of me saying the same thing over and over, the manager hung up on me. We've ordered from this store many times, and have frequently had small mistakes happen, but have never complained, because working in the food industry is hard and stuff happens, but we will not be ordering from them again. As I was typing this, the delivery driver called and told me if I didn't pay for it, the store was going to make him pay for it! That's just about the most ridiculous thing I've ever heard. I asked him to put the manager on (she could clearly be heard in the background). I told her to give the store owner my number and have them call me. We'll see what happens. read more

If 0 stars were an option, that's what they deserve. We've ordered here multiple times and always paid at pickup. We've previously been ha becppy with the food, and the perpetually poor service hasn't mattered much because we only interact with them for a few minutes to pick up the pizza. Today we called and placed an order and the "manager" refused to place the order without a credit card number over the phone because "they don't take cash anymore since they got robbed last week". When I said we would pay with a card at pickup like we ALWAYS have, she said "we will not be taking your order" and hung up on me. I called back and asked why she hung up on me. She said I deserved to be hung up on because I was "arguing" with her for simply stating that we would pay with a card at pickup. She said "that's not an option, you give me your card information now or you get no pizza". My husband had already left to go GET the pizza, and I had left my wallet in the car so I didn't have any card information to even give her, not to mention I didn't feel like she was trust worthy enough to give it to her after her odd and rude behavior. She was so insistent that it could only be given over the phone that the whole situation began to seem shady. She even stated that we couldn't come in and order in the store. The order HAD to be placed and paid for via a credit card over the phone. I told her they would be losing loyal customers over this issue and she said "We don't care" and hung up. So long Vocelli Pizza! Guess it's time to find a pizza place with good service where I'm not concerned about them trying to steal my credit card information. By the way, I called the police to check about this so called "robbery" and they stated that there was no report of a robbery at that location recently. They asked why I was asking so I told them the situation and they agreed that the situation seemed "off" given that they lied about being robbed, or at least didn't report it. Just be careful. These people are apparently liars and are definitely shady. read more

If you want pizza the right way this it. A little expensive, but if you want the best you will pay for the best. So I place an online order for pick up here last week but my car battery died, I call the store and just as I talking with the guy the pizza was coming out of the oven, the guy change it to delivery with no problem within 10 minutes it was at my house. Great pizza great people. read more

Hard to make a review when you can't get past the customer service on the phone because I apparently had the nerve to ask him around what size are your large pizzas? Because I was under the impression different places had different size lard pizzas. The guy on the phone answered me with "the same as every other large pizza" and when asked why he was being sarcastic he became even more rude and sarcastic in his tone of voice and then just said we aren't taking your order and hangs up... apparently he said he was the manager so I didn't even get to get my pizza.. read more

Quality seems to have gone down. Lately, and not sure if it's due to door dash or what, but the pizzas have been dry lately. You have to work to chew through them. Once I find a suitable replacement, I'll probably not order from them any more. read more

About a year ago or so the management of this establishment must have changed. Vocelli's used to be my favorite place for both wings and pizza! My family easily spent $75/month at the establishment. The wings used to be so crispy and flavorful, but now they are fatty and often drenched in too much sauce making them extremely soggy. The pizza options are great, but are never consistently made the same. In addition to the lowered standards in food quality, the customer service is horrible! One night I called in a order for delivery, but the person on the phone said my phone number registered as a "do not deliver" number in their system. He/or she explained that there was a note in the system that someone using my cell phone number called in several orders and did not pick up the pizzas ordered. So the manager added a note to the system, to deny orders received from my phone number. This was either a typo (someone with a similar number input incorrectly) or someone fraudulently used my number to place orders. Despite efforts to speak to management, this issue was never resolved. This is a poorly managed Vocelli's. I wish the previous management would return and bring it back to where it once was. read more

Don't order from here..... food delivery took over 3 hours. No one from the store even bothered to call us to let us know they were having issues. I would have gladly drove the 10 mins to pick my order. Food was delivered cold, the cheese was hard I had to rebake the pizza in order to eat. read more

My brother told me that Vocelli's was good but apparently that applies to the one in Fredericksburg. The one in Woodbridge is not! I ordered the bacon cheddar rolls and there was hardly and bacon. The bacon on each roll was the size of a baby fingernail. The boneless chicken was just gross Tysons frozen nuggets with hot sauce thrown on them. I guess they were trying to ration out the hot sauce because it didn't even cover the chicken. If you decide to order from here I would suggest that you don't choose these two options. read more

Vocelli Pizza - Their Boneless chicken is nothing but Tysons frozen chicken nuggets with hot sauce tossed on them! - Pizza Near Me - Woodbridge, Virginia

Don't eat here food cooked a cooker never cleand covered in Dust. Manager doesn't care about customers or staff even allow under age young boys to do things not supposed too food gets dropped on floor n picked up told serve to customers. They told serve people raw meat and molded cheese. Drivers not even paid min wage while greedy boss takes it all from customers. All pans dirty. Same Pizza cutter cuts all food even if your allergic. 2 register offenders work there around your children. Wow everything just unbelievable. All type bacteria in the food it's always left out uncovered and old chicken served as fresh one told left out by the Kim's aka management. Just horrible for a business and should be shut down immediately. read more

So disappointed, was suppose to be a large 2 topping pizza. COLD UN-CUT !Doesn't deserve 1 star read more

Vocelli Pizza - This UN-CUT PIZZA WAS NASTY! The manager did offer a refund or another pizza, REFUND! THEN HE HUNG UP! NO APOLOGIES OR ANYTHING! - Pizza Near Me - Woodbridge, Virginia

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My family like this Vocelli pizza since 1998. I order pizzas & salads, pasta twice a week. Employees are nice & friendly. The best pizzas my kids shout it, me & my husband loves it too. They know pizzas !!! read more

I love Vocelli pizza especially the garlic rolls. But what I saw yesterday made me decide not to go to this establishment again. As I was waiting for my order I noticed an Asian lady with long hair making pizza without a hair net and the owner Mr Kim next to her wiping his forehead while he was making pizza. I made a comment to the cashier about the lady not wearing a hair net. He called over the owner Mr. Kim over and told him my concerns. Mr. Kim looked at the lady and said to me she was wearing a wig and started laughing. Clearly you can see she did not have a wig on. I did not find that comment funny at all. I found it offensive especially myself being African American. He realized I did not laugh and said something the lady. He went to the back and the lady continued to stay there making pizza. Be aware if you find long black hair in your food! read more

We are new to the area, so this was the first time ordering. The online ordering was easy although the sliding scale once you select a topping is confusing. Didn't get an email or text that order was ready, but when I called and was outside the store, my order was brought our within a minute. We were looking for a thin crusted pizza - New York style. No way that the pizza we got was thin crusted. Sauce was too sweet and not a lot of cheese. Will not be ordering again. read more

Ordered the meat magnificent pizza and boneless bbq wings. Pizza was outstanding and the wings were good. BBQ sauce was a little too spicy for the wife and I ordered the mild. I Had forgot about their military discount but asked about it when I arrived and they still honored it. I would give them 5 stars but my wife gave me the wrong time that she would be off work so after a half hour from the time she was supposed to pick it up I ended up driving there to get it. So almost an hour after it was supposed to be picked up they didn't bother to call and ask if something was wrong and why I had not picked it up. Curtesy call would have been nice. I will definitely be ordering from there again. read more

We've ordered both take out and delivery at this location with mixed results. I've had to wait an hour for a single order of breadsticks once for take out. That was a bit excessive but I was craving them and nothing else would do so I tolerated the wait. My last experience was a bit souring. I placed the order at 8pm. Meatball sandwich, Vocelli rolls, and a garden salad. I was told it would be 35-45 minutes for delivery. About standard really. At 9pm when our food still hadn't arrived, we called to check the status and all we were told was "it left the store". Nothing more. 28 minutes later, our food arrived. The sandwich was soggy, the salad was the wrong salad with the wrong dressing, and the rolls were just barely room temperature. There was no apology for the delay. We may order again but not for quite some time. Hopefully by then, they'll have gotten their timing issues down. read more

Excellent pizzas & people, they know how to do PIZZAS!!! My family's favorite place. Workers are good guys & friendly... read more

Yum yum I would love to eat some Pizza and chickens my heart beat quickens Vocellis pizza is what I love the most The people inside are always a good host. read more

Hi Christopher, Thanks so much for taking the time to message us and provide us with your feedback. We apologize for, what sounds like, a pretty sub par experience. Have you submitted your experience on our website? It allows us to route your concern to the appropriate parties in the proper territory most effectively and efficiently - http://bit.ly/1dfBrrI. Again, thanks for taking the time out of your day to provide us with feedback from your experience and please know you truly are a valued customer and that it is our number one goal to make every experience exceptional for you and from the sounds of it was fell short this time. We appreciate your patronage and despite your recent encounters, we hope to see you soon Best, Vocelli Pizza I have submitted the same concerns over the corporate website with no response, you're the first to respond. Apparently this person was a regional manager so the problem resides in the person you want me to contact. Not only did we not receive our product and we're treated beyond rudely this establishment attempted to charge me twice over my wife's credit card who yesterday she had to cancel and dispute the charges as fraudulent. I expect a personal apology to my wife. I would expect there to be some form of intercommunication between your various departments so you could pass this along to the appropriate parties. I have been holding off posting the recording of your employee berating my wife but it's been a few days now and there has been no action. read more

I had no problems with them. Been going here for years. Unfortunately I am now a vegan so I can't enjoy the pizzas there anymore, but I still buy it for my nephews and niece. They love it and they always have deals going on. Highly recommend this place. Better than Pizza Hut and Domino's read more

Best pizza place to order fast and friendly. I hab been ordering from here since i moved from newyork.fresh ingredients used in the pizza juss makes it more delicious.will keep ordering all the time. read more

Vocelli Pizza - Ordered pizza with bbq sauce and chicken and it was perfectly baked as i wanted fresh onions taste the best too - Pizza Near Me - Woodbridge, Virginia

If only there was a -1 option to give this place due to their incompetent night manager, Steven, and the only 8pm-10pm delivery driver. If you're going to do a delivery make sure that you bring the COMPETE order rather than partial. And then don't give a snarky attitude over the phone, Steven. Not only did you take your sweet time delivery the order but you also gave the nastiest smartass attitude over the phone to a paying customer. NEVER AGAIN!!!! read more

Has very nice and hardworking staff. Also, delivery is always super fast and timely. The pizza always comes hot (even too hot sometimes, so I'll let it sit to cool down). You can also order well-done which I like a lot since it makes the pizza a little bit tastier. I'm from Chicago, so I know great pizza. And I'll admit, there are some deep dish places in Chicago that are better than this place. However, this is the best pizza place in the entire DMV area by FAR. The pizza will fill you up and leave a great taste in your mouth. There are also great appetizers like the bread bites which are really good, and I must've eaten a million cannolis at this point. Highly recommend the thin crust as well. Nice place! read more

I like only this place. They know how to make pizza. And, salads are so clean. Employees are friendly & nice. They understand how to treat customers. Delivery driver were well trained & educated... They have 100 point from health department as there is clean food place that I know.... read more

I ordered $75.00 worth of pizza, apps and dessert at 5:15 for delivery. I was advised it would be 60 - 90 minutes and agreed to that. 2 hours and 15 minutes later, still no delivery. I called to inquire and they said the delivery person left at 6:15 - our house is 10 minutes away. They asked if I'd like to cancel the order. Yes! Sad that this is happening more and more with delivery. read more

We ordered a pizza at 7 pm and it took them over 2 hours to deliver (2miles away).The manager said that its normal practice for them and he doesn't care. As a result the pizza was cold and our dinner is ruined. We will never not order again! read more

Before I start I would like to point out that I am An employee of this store. I do not think however that that disqualifies me as a credible source of information. I can personally vouch for the quality of the food. Anyone who has tried the chicken spinach pizza (my personal favorite) would agree that this is on the better side of chain pizza restaurants. Pretty much all of the specialty pizzas are good and worth a try. I can also personally vouch for The management. It is a good working environment. I'm working here because I need a second job but honestly I enjoy doing it. I like my coworkers and managers. so if you want to support a business that is treating its employees right then this is a good one to support. As far as customer service is concerned... I do my best. That's about as much as I can say on that. read more