This place has always been my go to spot to get my acrylic's done.
Mia was my favorite , but i have gotten others as well and i have always left happy with the work any of the nail techs has done.
Recently i went on a Sunday , showed Tayla or Kayla a picture of nails i would like done, she said yes she can do it, i trusted her to make magic happen like any other nail tech has done before.
She completed the work and i looked at them quickly, as they were closed already & it was 40mins over that, so i felt pressured to move quickly so everyone can go home.
I paid 85$ plus tip.
Not only did i see they charged me an additional 10$ for "long nails" which mind you i had medium length nails which they always charged 5$ for...so she scam in an additional 5$ in the total.
Which i chose to let slide and see it as "being over closing time fee " lol Anyway i can gaslight myself to not be bothered about it.
As i left and went into my car i toke the time to examine my nails in the sunlight, as i am looking at all my nails my cuticles had a layer of top coat gel on them, nails on my left hand were wider than the nails on my right.
2 of my nails were so badly shaped they were curved to the side!
The designs weren't detailed like in the photo.
About 2 of my nails had bumps on them because she put top coat get on top of debris or dust.
I had to ask multiple strangers if they had see the flaws i do, they agreed.
So it confirmed that i wasn't provided a 85$ nail service
Tuesday i call telling them my concerns.
Told me to come in at 2pm
I came in , i was instantly greeted with rudeness by Mia , pointed me to sit .
You felt how bothered she was by fixing my nails
I showed her what i wanted and told me i need to pay an additional 20$ for her to add the chrome.
Instead of Mia providing customer service and making sure i left happy & even reassurance that the nails were terrible and i had every right to come back and get them done perfectly, with no extra cost...because that what a business with customer service being their top priority would do right?
Absolutely not, she instead wanted to argue with me, flipping the blame on me, and trying to gaslight light me into thinking my nails were long & not medium length , give me attitude, charging for her service to correct my nails & had an excuse for everything
Not only she try to use an example of " you go to a restaurant, you eat , you don't like? Too bad no refund"
So she saying,Basically you have bad nails? oh well.
What mindset is that!!!???
their core values are wacked out.
Customer service should be their top priority & satisfaction.
Not here. They will flip the blame on customer, never take accountability and allow greed to run through their veins, on top of that, have attitude or BRF
A nail tech shouldn't take on a work that is out their reach and if they did, they should be open about it in the beginning & let the customer decide if they want to continue with them or go a different route.
So things like this ,what i experienced ,can be avoided
I have been a loyal customer here, never complained.
I expected better than this from them.
*Especially a place that up charge you secretly
Which in fact is against the law.
As much as Mia provides impeccable nails, her customer service & every other employee's customer service is terrible
Why i will no longer go here & as well to anyone else I can.
If you don't care about getting great customer service /when you are unhappy w/service..
Just care for the nails, go here.
But be aware , you may risk your nails leaning to the side, bad work , being up charged, attitude, a bad atmosphere from the energy of workers in there ,definitely gaslit for the reasoning of why your work was terrible.
--ps anyone from this business, don't bother replying to this review, people don't need to read an excuse ,Do better!
provide customer service that your customers deserve.
& maybe pay your employees more so they can be happy to work & the atmosphere can shift in there.
Or just continue letting other businesses be in the running line w/more read more