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    Vivint

    2.4 (9 reviews)
    Open 6:00 am - 11:00 pm

    Services - Vivint

    Security monitoring services

    Security system installation

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    11 months ago

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    37
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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    10 years ago

    The systems works good. But if you ever have a problem with your system, it takes at least 2-3 weeks to get a technician out!!

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    Ask the Community - Vivint

    Crime Prevention Security Systems - Our office location in Gainesville, Florida.

    Crime Prevention Security Systems

    (15 reviews)

    Great service throughout our entire Security Upgrade for our HOA Community Pool (cameras and access…read morecontrol). Joshua (sales) and Joe (install team) were fantastic to work with.

    4 months ago We had the system activated as it was already…read moreinstalled in our new construction home. I explained from the beginning I was not worried about security but wanted to be able to monitor my home with cameras when I'm not home. They came out and activated the system so they could start charging me with no cameras because they were all on back order. The technician was supposed to follow up when they received the cameras to install. Month's later I receive mail notification, email and phone calls saying my account is past due for hundreds of dollars when we had been paying the monthly bill? So I called the company and they said it was for the cameras ...that I never received? They weren't aware I hadn't received them and said that technician was no longer with the company but they would send another technician to see where they are to be installed. We got Covid and they said they would reschedule and never did. Also, I can not use the alarm system when I'm not home because my small dogs set off the alarm. So I asked to cancel my account and they said I have to pay $2000 to get out of contract and I asked to speak to a Manager and they said all the Supervisors are in a meeting but that they will send me a cancellation form and balance owed of $2000 to close account and the VP will reach out. I have emails from a company representative requesting to close my account multiple times and they never once mentioned a cancellation form or amount due. I DO NOT recommend this company and will continue to let others know not to do business with this company that has no Customer service or provided a service.

    Premier Security Designs

    Premier Security Designs

    (2 reviews)

    When I first called Premier Security Designs to get a quote for installing some outside cameras, it…read moretook over three days for them to return my call; first red flag. Justin and Chris are nice guys, but novice, unprofessional businessmen, who have a major deficiency in customer relationship skills. This is a business run by two police officers in their spare time. They point this out up front, because it always provides them with an excuse, as they refuse to be accountable for anything. They are not open to feedback/criticism. I scheduled two meetings with them and they were very late for both of them. The biggest problem was that they lost their credibility simply because they didn't do the things they said they would do. After the first meeting, they said I would get a quote via email later that evening; it didn't happen. After a series of emails, I asked them to summarize all the items discussed and present them in a detailed, itemized contract. They concurred, but didn't do it. When they explained how everything was going to work going forward, none of it happened that way.......not even close. They said it would take only one day to install cameras and equipment, however they only planned to work 4 hours on the day of installment. Quotes from other companies projected a two full day installment time. In addition to their poor response time, they have absolutely no concept about managing customer expectations or keeping the customer informed. After several frustrating weeks, we cancelled our agreement. It took 12 days and a few heated phone calls to finally get our money back. It was during these phone conversations that Justin revealed his immaturity, temper, and inability to handle criticism. Do yourself a favor and avoid a nightmare. Use the services of a company that provides trained, experienced professionals to meet your security needs!

    I can't say enough good things about Premier Security Designs. I was looking into getting a…read moresecurity system for my home. I made a few calls, met with a few reps and everything Premier Security Designs showed me was by far the best quality. When the owner, Justin, came out to do the install he was polite, courteous, and respectful...not only to me but to my home as well. He explained everything to us, showed us the best positioning of cameras to get the best coverage, and walked us through the technology piece of the system as well. I could not be happier with my security system.

    Vivint - securitysystems - Updated May 2026

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