Had the best customer service experience starting with my phone call to service representative to…read morethe expert repairman. Jennifer was professional and so helpful on the phone. They came out the same day. Repairman was professional, thorough and quickly fixed the problem. Cost much less than I expected. I can't recommend them enough.

Please read the facts below when deciding whether to hire Browning Heating and Air Conditioning…read more They say a lot about the company and its owner. Here's the summary: Despite having a maintenance agreement with Browning, two regular inspections did not uncover a basic visual condition that would have prevented a significant leak and property damage. And when explained to the owner, he denied responsibility, blamed it on an installer from years earlier, and told me to speak with his lawyer. Here's the details. In October, 2025, I paid for a one-year a/c maintenance agreement from Browning. Browning attests on its website that with its "full-service maintenance plans . . . [w]e'll assess your entire system." The invoice for that agreement lists a variety of tasks they would perform at each visit. Those tasks include "clean drain pan" of the attic air handler. The air handler includes a primary drain pan and a secondary/emergency drain pan for collection of condensate. Browning performed its first maintenance in October, 2025, did the usual checks, and noted that the system worked. Six months later, on April 2, 2026, Browning performed the second scheduled maintenance. The report from that day checks off that the condensate drain pan was cleaned and states that the a/c unit was left in working order. On Saturday, August 8, 2026, I returned from a vacation to find ceiling drywall and insulation on my floor, water damage to walls and flooring, and the air conditioner off. I went to the attic and found water accumulated under the air handler, flooding the ceiling drywall underneath it. I called Browning and reached the technician on duty for weekend emergencies. He arrived the next morning and inspected the unit. The problem: the primary drain plug was absent and the secondary drain plug was not seated well in the pan. These plugs are to prevent water from leaking from the drain pans. These are the technician's quotes from the invoice for that work: "Found that primary drain pan was missing a plug on the backside of the unit, causing the water to flow into the cabinet [] then out into the secondary drain pan. [B]ut secondary drain pan leaked residual water around rubber gasket." The tech "repositioned rubber gasket to prevent future leaks." He also "found [the] drain pan plug and inserted it in place." If plugs were in proper place earlier, a sensor would have tripped and turned off the unit well before any leaking of water in the attic. I then paid for that service and told the tech to inform the owner, Mark Browning, that I would call him Monday morning to discuss this. I also hired ServPro, who came, stabilized the water damage, and placed nine fans/de-humidifiers to dry the walls and ceiling. I called Browning's office Monday. When Mr. Browning returned my call, I explained that I believed the damage was Browning's fault because the maintenance checks include an inspection and cleaning of drain pans. In fact, Browning's website states that "[r]outine preventative maintenance helps technicians identify drainage issues before they lead to water damage." The website also states that inspection is straightforward for a professional: "The condition of the drain pan can be inspected while the unit is off by using a flashlight and about a gallon of water - but inspections are best left to the professionals." On the call, however, Mr. Browning took no responsibility and instead blamed the absence of plugs on the company that installed the unit years earlier. I explained that even if that were the case, I hired and paid Browning for routine maintenance to find and remedy routine issues with the unit. Mr. Browning ended the conversation telling me that I'd have to take this up with his lawyer. Please consider these facts when deciding which a/c service company to hire.

Walt and Jake came to our home today, they were very professional and knowledgeable about what they…read morewere doing. They showed up and quickly found and took care of the issue. I highly recommend them.

An appointment was available at a time convenient to my schedule. The electricians were…read moreprofessional, courteous and able to fix all issues. I have used Archer Electric on more than one occasion and it has always been positive.

I am not going to lie. I am actually very surprised to see a lot of negative reviews on this…read morecompany bc they have a lot of great reviews on Google. I contacted this company a year ago when my a/c unit died. I saw the LibertyAir sticker and decided to call bc they installed it with the previous owners. It was so hot in my apartment and they were able to assess. I ended up going with them to place a completely new HVAC system cost me 12K. It had an air scrubber that I was not forced but encouraged to get. I was never forced into anything. In fact, the tech that came in asked me questions bc he didn't want me to spend a lot of money on the a/c unit, which I appreciated. I ended up getting the a/c with all the bells and whistles. I was referred to their home loan program that lets you do 18 months with % interest, and that has been a life saver. So, I was actually really disappointed that within a year I had to contact them bc it was leaking and had a clog. They were able to come at night and unclog the pipe. I signed up for their every 6 month check/tune-up. So another couple hundred dollars there... I like the company a lot as they are responsive. I just wish that the tech that came didn't leave a mess on my carpet, but overall good experiences!

I Have been a customer for some years. Recently my system died The service man came quickly but…read moreconvinced me to pay for a patch up job hoping to plug a leak/without !!' locating it and replacing refrigerant to the tune of $1000 i was happy pay to get air on again But 3days later all refrigerant had leaked out and system dead I finally had the sense to Call Charles Berg the service person took 5miutes to locate an unrepairable leak and expressed his surprise that i had shelled out all that money on a solution that lasted Three days For $1000 im a retired teacher on a pension Call Charles Berg for Any Ac issues and skip Liberty Air

Two words: ETHICAL and HONEST…read more My six year old a/c unit froze up. I thought it was the dirty filter. To play safe I called out my original A/C company, MId Fla Heating and Air. Their tech, Joshua tells me the blower motor is bad. Cost to replace over 2K. After some slick talking he convinces me to drop 9K on a whole new system. Thankfully I got bad vibes and called Babiones. Two techs arrive promptly (within 3 hours). The lead tech, Jeremy says the motor is fine but it was not getting a "call" AKA signal to ramp up. He does some diagnostics and finds a bad thermostat ($260) Big difference in price!! Basically Mid Fla was unethical and dishonest. They did many other unethical things but you read about their tactics in my review about them on Yelp or Google. This is about Babiones and as I said at the outset they are honest and ethical. Sad to think that in the heat of the summer companies like Mid Fla prey on seniors on a fixed income. Hats off to Babiones. I intend to find the biggest megaphone I can and spread the good word. In closing, thanks to Jeremy and all the others at Babiones in Williston, Fl. You truely make the world a better place. Jay Klein Morriston,Fl. e

Stephan was absolutely wonderful. On time, thorough, patient and explained what he was doing..could…read morenot be any more professional. And Babiones seems to be fair, too. I am a new fan!

Fast and honest service. The serviceman easily could have told us we needed a new air conditioner…read morebut, instead, he replaced a capacitor on the unit and brought that old heap of bolts back to life.

I gave them a one because I don't think "clickbait" is a good way to do business. On their yelp…read morewebsite it says plumbing, Ac and HVAC however when I called the lady told me we don't do plumbing just HVAC. Since I don't have AC and they don't do plumbing then I won't ever need to call them ever again.

Robbie was outstanding. He arrived on time, explained everything clearly, and treated my home with…read morecare. He diagnosed the issue quickly, completed the repair efficiently, and made sure everything was working perfectly before he left. It's rare to find a service tech who is this knowledgeable, respectful, and thorough. Five‑star service all the way.

It was easy to schedule a service call. The tech called before he came and showed up on time. He…read morewas friendly, courteous, and performed maintenance on our air conditioning unit quickly. They offer a maintenance plan that seems reasonable and a good value.

I have used this company in the past to do repairs and I will use them in the future for any…read morerepairs needed.

Outstanding service!!! They were at my house within the hour…read morefor a non emergency service call. Pedro was extremely professional and knowledgeable. He took the time to explain the issue and the solution clearly . The work was done efficiently and the charge was very reasonable. Highly recommend!!!

Outstanding work for an emergency call over the weekend for new home owners. Technician was…read moreprofessional and helpful.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.