horrible lack of response to multiple polite phone calls and texts asking for someone to come…read moreonsite and review our system they installed a few years ago. Leaking freon and wasting time and money trying to get help from this company. Their entire service department phone tree menu forwards to AJ, whose voicemail is turned on permanently, never answers, and never calls back. Their entire sales department phone tree menu rings to a full voicemail box. How does a company function like this ?

I'm glad I kept the paperwork that showed Gasline Mechanical did the original install of the heat…read morepump when my house was built 10 years ago, otherwise I might have gone with someone else. The capacitor went out on the hottest day of the year and Gasline Mechanical was able to give me a quote and send out a technician the next morning. Quick, convenient, knowledgeable & well priced!

Stay away from this company for monitoring and annual inspections if you are a commercial building…read moreowner. Consistently late technicians who do not call or offer any explanation, along with rude office staff. This makes it difficult and frustrating for tenants, especially if they have patients and need to be bothered by fire alarm testing outside the scheduled time.

Sonitrol Pacific is the top security choice and I wouldn't use any other. The added security you…read morereceive from the audio monitoring creates the perfect combination for protection. The customer service staff is professional and always there with you in mind first. The systems can be tailored to your home how you like. The schools near our home use Sonitrol as well and have had numerous apprehensions because of their audio technology. I love the safety and security offered by this customer service driven company!

Very questionable business practices. Bay Alarm purchased my previous alarm provider who provided…read moreservice for both our business and residential. Repeatedly we have contacted them to make changes to our system (add/remove people) and have been told that they did not get all of the information they needed to administer our account from the company that they purchased. (That sounds like a YOU problem.) Unfortunately, there solution is to send a tech out and charge ME in order to get that information so they can properly administer the account. We escalated the issue and were told that while they didn't have said information, we would have to pay a service call for the tech to get that information. Upon doing our research appears this is not an uncommon issue with questionable service call charges. We will shift our business elsewhere as they have no interest in properly servicing our account, and can't service our account to the level they service all of their other accounts. Not interested in being "nickle and dimed" when we did NOT choose for them to buy the old company. They certainly did not tell us that they couldn't properly administer the account.....while they collect their fees like clock work.

Absolutely amazing service! We have a real security issue…read moregoing on at home. I don't want to get in to too much detail, But let's just say having a home security system in place was imperative. Also, I didn't have any time to lose. After calling a couple of other companies who were two and three weeks away from any type of installation I called Bay Alarm. Neal, the salesperson listened, and empathized. He came out to our home only one day after my call, assessed the situation and gave us a very fair deal on security that was what we were looking for, nothing more nothing less. The technicians arrived just 2 days later. Josh and Ezekiel were fantastic. They did quality work and cleaned up after themselves. We had a few minor issues and they came back out and got us all dialed in. Neal displayed excellent follow up after the sale as well. Needless to say we are super happy with our purchase and we would recommend bay alarm to anybody!

FSI did my alarm system and continue to help when I have problems. I think they are great!read more

Jimmie, Darcy and Jim are an awesome team. I ordered the Hunter Douglas skylift cellular shades…read morefor my 3 skylights and the results are fantastic. They keep the heat in my house in the winter, and the heat out of my house in the summer. I also got the powerview gateway so I can control them via the app as well. Their knowledge, installation and overall customer service is world class. I highly recommend them to anyone looking for window covering updates.

TLDR; Don't waste your time with Best Garage Door Company. If they are still even around. Stephen…read morethe "owner" and his girlfriend who actually holds the license skipped town. For the longer story, read on. Firstly, know that there are 5 pages of court cases against Stephen, mostly tax liens from the DOR and a few small claims for ripping people off on jobs. Dig around...he wasn't paying the guys working for him, burned pretty much all bridges in WA and fled to Arizona where his GF is from to start anew. He is still allegedly hiring contractors in the area to do jobs up here. I won't call out the felony charges too, but run a search and you'll see. Stay tf away. BGDC seemed like a decent operation over a year ago. The owner was timely and came through when we needed a door fixed fast, which included installing a new set of springs and re-winding the cables. Our most recent experience...not great. Stephen showed up 6 hours late to our appointment, only to say he had to reschedule because he didn't have what he needed to do an install. He knew what the job was (installing an opener, vinyl trim, a gasket, rollers). He promised to throw in a key pad too; cool. We rescheduled for 10a the next day. So the next day I got a text from the business line (his girlfriend's phone) 2.5 hours after the arrival time saying that we had to again reschedule because the work van was impounded. FFS. We rescheduled for 10am the next day. You'd never guess, but again Stephen didn't make it on time. I got a text from his girlfriend's phone that he was running behind. He did show up 5 hours late and started the install on an opener. His girlfriend hung out in the van the whole time. A little odd, but whatever. An hour or so later, he said he had to go to another job and would return in the morning to finish. 9am. After he left, I discovered that he broke one of my ladders. The next day, I reached out just before 9am only to be met with confusion from dispatch (the girlfriend) saying that the appointment was between 4 and 6p. I said that would not work and to have Stephen call me. I got a text from GF again a couple hours later saying that Stephen was now out on a medical emergency. I wanted to keep giving the benefit of the doubt here, but these are a lot of extreme, flakey excuses it seems. Anyway, she tried rescheduling for the next day again, 2-4p. That wasn't going to work here, so we pushed it another day. Stephen did show up, albeit 3 hours late and finished installing the opener and wheels. He was confused about how much vinyl we were replacing, and the gasket he brought was like 4 feet too short. He assured me that he'd have another contracted tech come through a few days later to finish the vinyl and gasket installs, but oddly enough, not the price was going to be over $200 more than what we agreed, so he could pay this guy. I called him out on the ladder and he's like "oh yeah, I forgot to tell you" and we took $50 off the invoice. I paid for the opener. The rest was to be paid after the job was done. 2 hours after a no show for the appointment time, I reached out for an ETA. No response. I reached out again twice during the next 4 hours. No response. They ghosted me. Didn't even open the messages and possibly blocked my number? Who knows. He has a new number now in AZ. A couple of days later, the opener started acting up. I noticed the track flexing and the sensors were just all out of whack. I called up another company (Ed's Garage Doors Services) and they were out the same day, on time. Prices were negotiable and much better than BGDC. The tech took a look at things and identified that the springs that Stephen installed a year prior were not even wound properly. That contributed to the track flexing on the opener, because tension was non-existent. He fixed the springs, completely moved the sensors and did the rubber seal on the door that Stephen didn't do. I did the vinyl myself for the $60 cost in supplies. No more issues and the garage is even warm now. Stay away.

Bothell Police Incident Number: (24-26835) SCAMMER....Don't…read morefall for his trap and this is a new scam ongoing from this company and looks like lot of people are impacted in last few months, i paid him $1075 deposit for a door installation, and from 6 weeks he is just making new stories everyday and keeps making appointments and nobody shows up from 4 times now. He is such a liar and knows how to make good stories. I would suggest to start reporting this company to your local law enforcement to save new people from his scam. Lessons learned by trusting his videos on Facebook i reached him but it turns out its a huge racket of scammers from this company.