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    Vivint

    1.0 (1 review)
    Closed 6:00 am - 11:00 pm

    Services - Vivint

    Security monitoring services

    Security system installation

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    9 months ago

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    NW Security & Sound

    NW Security & Sound

    (9 reviews)

    We are a new customer of NW Security & Sound having recently purchased a new home security package…read more The whole experience has been very positive. Shortly after contacting them, Rick came out to the house, listened to my needs and then came back with a few options. The install team of Joel and Bent arrived as scheduled and did a very professional job on the installation. Given that this was an existing - 20 year plus house, there were the expected wiring challenges. The resulting solution is both slick and comprehensive.

    I pretty much give 5 stars in all my reviews but regrettably, a new customer seeking alarm service…read moreshould probably look elsewhere. We were with Northwest Security and Sound for home and small business for quite a few years. The technicians were always polite and friendly (shout out to technician Joel!). Other than billing error where they thought we owed on past bills until I sent proof of payment they were fine. Then a problem developed where the alarm would not set in our small space and NSS could not figure it out. The nature of our business is such that we absolutely cannot go without an alarm set but was told by Rick to just deactivate a zone (which would be great until someone breaks in through a door of that zone). Repeated trip charges for this same, seemingly basic problem prompted me to finally ask via email (can post if necessary) if there would be a charge to come yet again for the same problem and Rick freaked out and sent a certified letter saying they are dropping us? Seriously? That's how you treat a long time customer? And out of spite, I guess, he terminated service at our home as well. All for asking if there would be yet another trip charge for the same problem. Who wouldn't ask that question? They also couldn't figure out the cause of a repeated false alarm on a smoke detector and kept charging us for trip charges, alarm replacements, keypad replacement, and even a whole new panel and still couldn't get it resolved. Very disappointing to be treated this way. So far, so good with another local company.

    Bay Alarm Company

    Bay Alarm Company

    (5 reviews)

    Very questionable business practices. Bay Alarm purchased my previous alarm provider who provided…read moreservice for both our business and residential. Repeatedly we have contacted them to make changes to our system (add/remove people) and have been told that they did not get all of the information they needed to administer our account from the company that they purchased. (That sounds like a YOU problem.) Unfortunately, there solution is to send a tech out and charge ME in order to get that information so they can properly administer the account. We escalated the issue and were told that while they didn't have said information, we would have to pay a service call for the tech to get that information. Upon doing our research appears this is not an uncommon issue with questionable service call charges. We will shift our business elsewhere as they have no interest in properly servicing our account, and can't service our account to the level they service all of their other accounts. Not interested in being "nickle and dimed" when we did NOT choose for them to buy the old company. They certainly did not tell us that they couldn't properly administer the account.....while they collect their fees like clock work.

    Absolutely amazing service! We have a real security issue…read moregoing on at home. I don't want to get in to too much detail, But let's just say having a home security system in place was imperative. Also, I didn't have any time to lose. After calling a couple of other companies who were two and three weeks away from any type of installation I called Bay Alarm. Neal, the salesperson listened, and empathized. He came out to our home only one day after my call, assessed the situation and gave us a very fair deal on security that was what we were looking for, nothing more nothing less. The technicians arrived just 2 days later. Josh and Ezekiel were fantastic. They did quality work and cleaned up after themselves. We had a few minor issues and they came back out and got us all dialed in. Neal displayed excellent follow up after the sale as well. Needless to say we are super happy with our purchase and we would recommend bay alarm to anybody!

    Vivint - securitysystems - Updated May 2026

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