They are the best!! I wanted a camera to put in my bedroom window to point out to my backyard…read more Allen was amazing and showed me the different types of cameras and what works best for me! I must have come in there four times because I couldn't figure out how to set up the camera to my cell phone (I'm not the most computer literate, LOL), he was very patient with me! Thank you Allen! I highly highly recommend them!!

My husband and I purchased a set of video cameras from Tech Security USA a few weeks ago, Alan took…read morethe time to show us how to set up and install the cameras step by step and how to connect to our phones as well, he was very helpful and patient throughout the whole process, we highly recommend his store and services, he's the best in town.

We are a new customer of NW Security & Sound having recently purchased a new home security package…read more The whole experience has been very positive. Shortly after contacting them, Rick came out to the house, listened to my needs and then came back with a few options. The install team of Joel and Bent arrived as scheduled and did a very professional job on the installation. Given that this was an existing - 20 year plus house, there were the expected wiring challenges. The resulting solution is both slick and comprehensive.

I pretty much give 5 stars in all my reviews but regrettably, a new customer seeking alarm service…read moreshould probably look elsewhere. We were with Northwest Security and Sound for home and small business for quite a few years. The technicians were always polite and friendly (shout out to technician Joel!). Other than billing error where they thought we owed on past bills until I sent proof of payment they were fine. Then a problem developed where the alarm would not set in our small space and NSS could not figure it out. The nature of our business is such that we absolutely cannot go without an alarm set but was told by Rick to just deactivate a zone (which would be great until someone breaks in through a door of that zone). Repeated trip charges for this same, seemingly basic problem prompted me to finally ask via email (can post if necessary) if there would be a charge to come yet again for the same problem and Rick freaked out and sent a certified letter saying they are dropping us? Seriously? That's how you treat a long time customer? And out of spite, I guess, he terminated service at our home as well. All for asking if there would be yet another trip charge for the same problem. Who wouldn't ask that question? They also couldn't figure out the cause of a repeated false alarm on a smoke detector and kept charging us for trip charges, alarm replacements, keypad replacement, and even a whole new panel and still couldn't get it resolved. Very disappointing to be treated this way. So far, so good with another local company.

I am a business owner and in the construction industry. My standards are very high and expect a lot…read morefrom my employees and feel the same way as hiring a contractor to help me. I am very picky and not easy to please. I had been looking for security at my shop, due to some troubles lately. I called Mike and he was spot on with where my cameras were to be set up, motion sensors and contacts around my place. I can't say enough about his expertise and could tell that not only knew a lot about what he did, but also loved what he did. After looking at 4 different places I decided to go with him. The installation was perfectly done and his employees were clean, courteous to my staff and very professional. They were very well educated and had a lot of experience with installations. This installation went great and was walked through on how to use this system. I did not have any issues and had no questions after this walk through. I was very pleased. I highly recommend if you are looking for someone and will hire again for my home. Thank you for all the help Mike! Don't look anywhere else, it will be a waste of time.

Mike is amazing at customer care. He provides clear, reliable information related to setting up a…read morecomprehensive home security system. Brent, is a technical expert on installation and does what it takes to get the job done. Security was very important to me in my new single family home after living in a condo for the past 12 years. Mike and Brent made that security and peace of mind a reality. I would highly recommend contacting Mike if you are looking for a security system with world-class customer service to set-up your system.

Cascadia installed Cat 6 wiring to four rooms throughout my house in order to extend wired network…read moreaccess. They did a great job, retrofitting the low voltage wiring in routes that were unobtrusive, but to locations that were accessible and met my needs. The price was reasonable, the installers friendly and helpful. Highly recommend!

Highly recommend these guys for low voltage wiring. We had a couple thousand feet of CAT6 runs to…read moredo, through very tight conduit. Total of approximately 60 cables and not one of them had any issues, and some of them were over 100 feet in length. Everything was cut perfectly to length, run neatly and done to code. They were also available to work at night so it didn't have to interrupt the work day.

On July 10 at approximately 7:15 AM entering the freeway from Broadway. One of your trucks decided…read moreto merge into me and drive me off the road. This is insane behavior for somebody driving a company vehicle.

Great guys, on time, friendly and did the work in a timely manner. They had to rewire a digital…read morethermostat. They spent some time in my blown in insulation attic. Was a $69 charge to investigate & estimate the work. The $69 was applied to the full charge when the work was completed. I highly recommend in house electrical.

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

Jeremy was great to work with. He gave me an onsite review of the work I was looking to get done…read moreand as it would have been difficult and expensive, suggested a few alternatives that would work as well, with less budget. He also whipped out a few Ethernet terminations while he was out. He was quick to respond and actually arrived the same day I gave him a call. If I have further networking work, I'll be reaching out to Jeremy again.

I thought I would never have a wired household -- especially in Marysville, which is, admittedly,…read morequite far from the "tech center" of Seattle. I was pleasantly surprised by Northwest Home Automation! After a simple online quote, I spoke with Jeremy about what I wanted: Cat 6 cable through several plates in my house, right where the existing cable lines were. I had a crawlspace, and he made it look SO easy to install. Never would I have been able to get this done myself; I cannot say enough good things about this company! If you have a house anywhere within the Puget Sound region, please please PLEASE don't hesitate to use this company. Billing was professional, installation was professional... I am extremely impressed. None of that "oh that's too far away" or "oh I don't have time for your relatively small house" that I've gotten from other installers. A class act! Highly recommended!

I was looking for someone to help me transform an 18'x12' space in our lower living floor in to a…read moresmall home theater for a while when I was fortunate to find Adam. I was really hoping to take advantage of real home theater equipment with a dedicated receiver and speakers instead of having to settle for a sound bar yet again. To say that Adam was the perfect find in my quest for this project would be an understatement! From our first meeting where he swung by for a walkthrough of my space and I had the opportunity to first describe my end goal I knew he was who I wanted to work with. His undivided attention to my vision and patience answering all my questions peppered with critical advice wherever needed was exactly what I needed. I decided to proceed with hiring him for my project after our initial sync. Right from the beginning he was very cognizant of my budget and needs and did a fantastic job helping me choose just the right equipment I'd need to truly get the most out of my investment. The amount of time and effort he invested in addressing all my questions/concerns and helping me narrow down things to the best components for the space and my price range is something I will always really appreciate. We went over a few quotes and settled on the final setup after which we collaborated on purchasing the equipment(some of the components I purchased directly, while the rest he procured for me from his distributors). Adam kept me posted at every step of the way from ordering through delivery of the necessary equipment until we finally scheduled the install date once we had all the equipment delivered. On the install date, Adam arrived promptly, and set out to work tirelessly until the entire room was wired up, equipment installed and perfectly callibrated and my mind blown with the final result. He did a fantastic job of running the required speaker wire under the baseboards and mounting the equipment(including an 83" panel) cleanly, and then calibrating the entire system for the space. Additionally I'd requested some help with lighting in a few spaces. Even though the overall work went over by a few hours compared to what was originally quoted(which is perfectly reasonable for the quality of work performed), and for which I'd have gladly paid him for his efforts, Adam only charged me for the hours that he'd originally quoted me. That type of integrity is just rare to come across! His work ethic, attention to detail and honesty is inspiring and I'd recommend him in a heartbeat to anyone that has similar needs for a project. I've included a few pictures of the before and after setup of the space mentioned above.

Had Adam install a 70" inch TV, Speaker bar, and wire connections to a pre-existing cabinet and…read morewired an IR Blaster so I can hide all the equipment and still have remotes work. He also wired internet line from my router in my office through the crawl space to the cabinet. So happy with the install and the way it looks....really clean. Also wired another volume control for my home speaker system. I got a couple quotes and his was the best. Had some guys wanting to drill holes and set up conduit through the outside of my house. A year later and Adam is still prompt with answering occasional questions. Highly recommended. You'll be happy with the end product.