Nolan comes off as a nice guy, but he's a con-artist! We contacted him on the 2nd day to cancel the service as he instructed and for any issues. He responded by text with us and we listed the pro's and cons. We explained to him we don't have a contract and we own our equipment out right currently. He kept speaking negatively on the City and our neighborhood saying you need the service, think about the crime here. "My techs heard gunshots so we know it's not the best neighborhood, right?" I informed him that we have the lowest crime rate in over 50 years and it's improving. He was still here at our property that we just purchased and are remodeling to move to in 2 months, still 2 hours later to make the sale. He informed us that he would give us 2 months of free service and waive the installation fee. He stated if we didn't like it we could cancel in 3 business days and to just contact him. They would come remove the equipment and even pay us back the $3.66 that we were charged. All communication information has been sent by email to your customer service department. He showed us his 5 star reviews "which I believe now are a LIE! He stayed on the porch for hours trying to make a sell! He stopped responding to our messages after he scheduled for a tech to come out on Wednesday the 24th the last day of our 3 day trial. We received a text at 10:10am saying they would call or text when they were in route between 4-6pm on Wednesday. They never showed up and we never heard from him again. I called the number for customer service on June 26th and spoke with Belinda Tresvalles and she had me send in my screenshots to show there was 2-way communication with Nolan. She informed me that she sent an email to his supervisor and to him. She stated he had 2 days to respond and if he didn't his supervisor would escalate the response. She informed me to call back if I hadn't heard anything from anyone so I decided to call BACK on today July 1st to get a status update. Milet employee# 9145833 informed me that she sent a message to Nolan on a different platform since there was no response from the last email the first employee sent. I asked her if he had responded to her email and she stated he did respond. I asked her what was said, she said he told her NOT TO SEND OUT A TECHNICIAN. I find it quite strange that he can respond to her, but not respond to my text or calls after him telling me that's what souls have been done. It makes sense he scheduled for the technician to come, but then they never showed up even after we received the text. This is not fair! The same day he came to the house to make a sale, and finally after we told him my husband wants to review product first kept saying you'll love it just call me if you change your mind in 3 days. We decided we'll try it for the trial and, make our decision to determine if we'll use in the future. The service tech according to Nolan was supposed to show up shortly after they finished installing somewhere else. Nolan told us it would take him about 2 hours to install. The Tech showed up at 7:57pm just as we were leaving. We asked how long would it take and he stated about 3-4 hours because he was fairly new. We told him that wouldn't work because we have to work in the morning and we don't live there currently. It would've been almost 1am before we were able to get home to rest and walking back up 4 hours later. Milete stated the text was sent so the technician could come install the equipment. I reiterated to her that we had already had it installed and that it was for them to come remove it. Now here we are and they're saying we're in a contract with them! HOW?! I informed him of the cancelation on the second day. If you see him stay away. He has a white four door Chevrolet Silverado with Indiana plates... I won't put the plate number for his safety. I'll be taking further actions toward this person and their company. Signed an IRRITATED FRAUD RELATED CLIENT It makes me upset that I actually referred 7 people to him, but I'm glad those same people trust my judgement as well. This is my review and again I will take this further. I'm expecting to hear back from someone that I can understand clearly. The representatives with the accents are truly hard to understand. It takes longer and they talk fast. read more

Lets talk. When it was first pitch to us, we were on the fence period however, the person who came to our house was very knowledgeable and we really did appreciate the video quality period they were able to set it up that same night they were here a little bit later than what they should have been for comfort period however, they did get it all done in 1 day which we appreciated period It was really fun to play with all the little gadgets and settings. And however, they work with the app, and we are fairly impressed and thought we made a Good choice. We were wrong. Part of the deal that we got from switching from ADT over to vivint Was a gift card to help us buy our contract. To ADT period we acknowledged that our bill was gonna go from $68 to a $120 period however, once we got the card and cleared off our AD t, then it was only going to be a $120 until the equipment was paid off And then it would go down to end up being cheaper than ADT. This is where it gets extra fun period we wait for the card. It never comes period we have now called more than 5 × 2 have this solution period we have been told that it's our job to contact their sales representative because they failed to write it into the contract that way period they gave us his personal information and his email so we can contact him and get him to do his job period for the record. We utilized both of those things he responded to neither period then. We were told there is nothing that they could do about it. Because if it's not in the contract, they can't help us at all period we also were told that what we agreed upon with the sales representative has nothing to do with the company itself, and they cannot honor anything that was discussed. Crazy, right? Then we were told that we shouldn't have called them. And it's their job to reach out to the sales person period and then the next call. We are told that somebody would resolve it and get back to us. Within a few business days, it has now been a week and a 1/2. And nobody has responded period we called again today on the phone on hold for a total of 1 hour and 10 minutes out of a Hour and a 1/2 call period we were waiting for an hour and 10 minutes for a manager to answer the request of the man on the phone period every manager on-site refuse to take our call period the guy on the phone was very nice, very sweet, and by the end of it, he even said that this was ridiculous period he also stated. He is never encountered this problem. And he doesn't understand why it can't be corrected. Nor why management would not help him period And then to start making matters worse, about a week and a 1/2. After our equipment was installed, we started getting error messages period we cannot keep the Lights hooked up. They go offline all the time even when we have Wi-Fi. Still available period everything that was supposed to save to the cloud. Didn't save, and we actually lost a large amount of our data period We cannot control the lights or anything from our phones. Anymore period we actually lost the ability to flip on lights inside the home because of the way that the new violent lights were wired. We now have lights that we actually can't turn on and off on our own period I have never seen so many people. Dodge accountability in my life period I am now paying a $180 a month for a system that symbol works only to not be using the system that actually did work just maybe not as well as the camera quality that we have now period however, I never had an issue getting ahold of a dt. I never had an issue when I needed them to come. And look at something, or there was a Tech Problem or an alarm went off or anything of the sort. Period it makes me wonder how much of this is a scam versus actual people trying to do the right thing. And since we can't get anyone to speak to us I will continue to leave these warning reviews for other people.. read more

I am writing a complaint against Vivint, Inc. out of Provo Utah. Mr. Brown with Vivint Inc., came to my home and offered me a "free" Vivint home security system. I was concerned about paying the monthly service charge of roughly $70 a month for such a long term (42 months) being a single mom of four children. I expressed that concern and Mr. Brown verbally assured me that the contract I was signing would be easy to cancel at any time if I felt there was a financial hardship or if I moved. I continued to hesitate and Mr. Brown assured me. He gave me his personal cell number and continued to push the sale. I trusted him and agreed to the sale under those terms, but never had him write the agreement anywhere. That was my first mistake. Once the technician came to install the system, the system was poorly installed. The person who installed it, Mr. Smart, was sloppy about his work which is evident in some of the installation. He smashed my heating and air conditioning vents in my attic. I did not learn this until I had issues with my air conditioning unit the following week. I called and had it serviced and sure enough Mr. Smart had smashed the ducts when he was in the attic which led to the system not working. I had to pay more money to have that repaired. I have had the system a total of six months and in that time; it has been offline for approximately 4 months. When I call I can not get an answer. I finally got through today as I am selling my home and need to discuss cancellation as well as the other issues. I was given the run around and told I would have to pay out around $3000 regardless. I was treated like a second class citizen and told basically no matter what I was told by whom, it would not be honored. I have called Mr. Brown who sold me the system and no response. I have texted with no response. I filed a complaint on Vivint's website as well. I am going to continue calling Mr. Brown, supervisors, media, better business bureau, and will report online anywhere I can until this matter is resolved. I feel violated and taken advantage of. Mr. Brown, as a door-to-door sales representative of Vivint, used false and misleading sales tactics including offering a "free" security system, and easy cancellation, in order to sale me a system. He was aggressive in his sales tactics and would not take no for an answer. He made promises that he knew wouldn't be honored. I did not feel that Mr. Brown would leave without a signature. When I spoke with someone at Vivint to try to resolve the issue (Mishala), they stated that is why they use pre call and post call, so that they are "covered". The problem with this is they have the sales person stand right there while you answer the questions. It is quite intimidating and awkward. Mr. Brown promised me that cancellation wouldn't be a problem, but told me I had to answer no to the question was I promised anything not written in order to get the deal. BEWARE!! Vivint is not a good company to do business with. To this point I have spoken with two individuals at Vivint and have had one other person call a third individual at Vivint. Currently no one is willing to make any consolations. I have filed a complaint on ripoff report. I have filed a complaint with BBB of Utah and I intend to continue to put this info out on the web, media outlets, and other sites. I plan to walk door to door this weekend to alert all my fellow Vivint users or potential Vivint users to beware of these business practices. If I sense a consensus with even a few of my neighbors, I will contact an atty and look into filing a class action lawsuit. This is ridiculous. Whatever you do, do not do business with Vivint. Thank you. read more

Hey young salesman called me how I got my number I don't know I thought about that later I definitely need a security alarm system for two and a half years the building I live in apartment building has been broken into every time I leave they break in with they use their cameras to let them know when I leave and they have monitoring systems you can see on their TV there's four cameras and you cannot get off the elevator without the whole building seeing you leave or come back and then they call each other and well she's gone now we can go over I've been around for two and a half years and they just stole my winter coats again when I was out actually the day after that guy called I can't afford that right now I've got I have to get my mail somewhere else that's costing me $100 a year because they sold my mail my credit cards and they're doing it over and over I guess somehow there they seem to know what I'm doing on my cell phone internet I don't know how they just seem to know everything they're using motion sensors on me and every time I yell every time I open my door in my apartment door the main drug dealer here will suddenly come out his door he thinks it's funny they're laughing and he can give those sensors to this customers on the other floors for example a girl on the first floor if he thought busy selling his drugs then as soon as I open my door bam she suddenly appears getting off the elevator which is right across from me I still don't understand how their sensors can monitor me in the whole building anybody with them they're passing them out to more and more people I noticed and now I go in the hall and yell yes I'm the princess is here the motion sensors are on everybody coming to join my beauty actually the woman that runs this building is the one that gave the sensors to the main drug dealer I guess they're all getting a cut of drug money but I have pictures of the Baptist Minister higher than a kite in the middle of the night staring at my door very frightening how would you like to look at your people over door and see a black man staring at you in the middle of the night wearing his sunglasses no he was wearing a woman sunglasses they want those photos those I carry with me because they stole everything else they're not getting those I'm going to get my own flyers and start passing out when I get out of this place anyway I keep telling the guy that's great that's great and he doesn't understand the sensors either which is interesting but I says I don't have the money now so anyway this went on and on for about an hour he told me when I get some money he gives me a fake number 877-649- 9077 extension 0601. It's a fake number it's been ringing and ringing . I called it Friday Saturday Sunday and Monday morning here and it's just a strange number that rings so that tells you about vivnt it's a scamming rip off why would the guy give me a fake number I was actually prepared to order it today because I got robbed the day after I talked to that guy again two and a half years of junkies robbing me. So that ends me buying my security cameras from vivnt I will take a peek at a&t I think it's a&t and read up on them read more

Vivint Has Mastered the Art of Making Customers Regret Doing Business With Them Today I attempted to cancel my Vivint service. What should have been a routine customer service request turned into a 96-minute exercise in frustration, repetition, and corporate resistance involving eight different representatives. Ninety-six minutes. Eight people. One cancellation. Apparently, Vivint's definition of "customer service" is to make the customer repeatedly justify a decision they have already made. I was asked the same questions over and over again, transferred from one representative to another, and subjected to multiple attempts to convince me to remain a customer. I explained repeatedly that I simply wanted to cancel my service, yet Vivint seemed determined to treat that request as the opening round of a negotiation. And then came the truly impressive part. Twice, while I was on hold, the call disconnected. Not only did I lose the time spent waiting, but I had to call back and start the entire process over again--repeating information and explaining yet again that I was trying to cancel. At that point, I wasn't sure whether I was canceling a security system or attempting to escape a timeshare. There is something particularly telling about a company that can apparently make signing up relatively easy, but requires 96 minutes, eight employees, multiple transfers, and two disconnected calls to let a customer leave. Vivint should seriously reconsider what it thinks "customer retention" means. Because there is a massive difference between earning someone's business and making it unnecessarily difficult for them to leave. And here's the irony: the more Vivint tried to convince me to stay, the more certain I became that I was making the right decision by leaving. A company should want customers to walk away thinking, "They handled that professionally, even though I decided to leave." Instead, I walked away thinking, "I will never willingly do business with this company again." That is not customer retention. That's customer alienation. So if you're considering Vivint, my advice is to look beyond the equipment and the sales pitch. Ask yourself how you feel about the company when you actually need customer service. Because getting a company to sell you something is easy. The real test is how they treat you when you no longer want it. Vivint failed that test spectacularly. 96 minutes. Eight representatives. Two disconnected calls. Endless repetition. Relentless attempts to retain my business. All for a cancellation. If this is how Vivint treats a customer on the way out, I'm more than happy to show myself to the door. One star--and only because zero apparently isn't an option. read more

I'm a business owner and would never treat clients the way Vivint does. I'll give a few details on what my family and I are dealing with. I wish I had the time to give every little detail but unfortunately, I don't think anything would change this unprofessional situation I'm in with Vivint. I would give Vivint negative 100 ratings if I could click such an option but unfortunately the lowest star I can click on is 1 Star. I was lied to when I left my home security company to sign up with Vivint Smart Home. When I received my first bill, it was twice as much! The contract I signed only stated the amount I agreed on paying from day one which was a very good deal. I recorded every last word between the salesman who showed up to my house. After asking him multiple times about how much I will pay monthly he said the same number over and over which we agreed on. I asked him if there is any hidden fees like installation or equipment fees and or start up costs, the Vivint representative verbally stated "No, this is your monthly bill due to our promotions going on. Please note, everything was recorded on our house cameras. We moved forward and started services. Since then I have called them several times to work things out so we can move forward only to explain my problems over and over and over then to be disconnected and never get a call back. I'm the one who is trying to pay my bill that was on the contract to only be told different numbers that are much higher than our agreed amount. I have been calling Vivint back for the past months to only waste hours of my time and continue to be disconnected with no call backs. I ya e been disconnected 4 times today spending over 3 hours only to be disconnected again. Very unprofessional company with no honor of keeping their word. They lie to you then lock you in a contract! They don't care that this will effect your financial situation and credit if you can't pay the higher amount they hid from you from day one. I own a company and would never lie to my clients to get their business and I would never lock them into a false contract. I will note that the customer service reps are very polite during our calls but every time we discuss fixing my contract to move forward, the call disconnects and no one calls me back. I have to call them back to only be disconnected yet again with no call back. I am the one who has to keep calling them back over and over and over. I will take legal action if needed. I have never left a poor review for any company but anyone who is considering signing up with Vivint Smart Home, should really think twice about that before signing anything. read more

Stay clear! We have had the service for 7 years. It worked great at first, but little by little the sensors, panel, app and doorbell devices started failing. They do everything in their power to avoid making a service call and force you to spend endless hours on the phone trouble shooting what is clearly failing product. You get one thing working and then it fails again the next week and they force you to go through the entire thing again. They won't allow you to work with one person, so you have to re-explain all the issues again and again and they force you to go through the same motions with them each time. It's hours upon hours of your life you will never get back. Our last straw was when the panel failed (AGAIN) while we were on a prolonged trip. We were going to be gone for a couple months and lost connectivity with our home while we were away. Feeling powerless, we again called Vivint. They refused to come out because we were not home and could not go through the troubleshooting steps with them. Instead, they insisted the issue was our Wifi and that we had not upgraded our app. We upgraded our app which fails, (completely shuts down) each time you click the "control panel" menu. We tried it on 3 different devices with the same issue. It's just pure insanity and horrible logic when your security system fails when you are away and your alarm company refuses to do anything about it because you're not home. Desperate, we contacted AT&T who was amazing and came out the next day even though there was clearly nothing wrong with the Wifi. Their technician Facetimed with me the while time. He replaced our router even though there was no issue with it because he felt bad for us that our security system wasn't working and was willing to try to make up for Vivint's shortcomings. He even reconnected the Wifi to the Vivint panel, troubleshooted another's company's technology to ensure that the Wifi was connected. Of course it didn't fix the security problem because the issue resided with Vivint. Calling them back AGAIN, I insisted they send someone out ASAP or else we were going to have to cancel our service - we needed our alarm system operational while we were away. They finally agreed to send someone, the soonest they could be there was 2.5 WEEKS away. When I explained to them how unacceptable it was that their product would be failing when their customer needed it the most - when they were away - they said there was nothing they could or were willing to do. Needless to say, I was on the phone with another security company that same day and we are canceling our service with Vivint. read more

Vivint is a horrible company ran by horrible people!!! Its almost criminal what these people do. I'll start From the beginning 1) the "Tech" was at my house till 12:15am installing the equipment and when my wife was leaving for work 6.5hrs later (7:45am) the garage door opener already malfunctioned and her car was stuck in the garage and the "Tech" couldn't get there for 2 days. 2) The salesman continued to come to my door every day for first 4 days, 1st time asking us whats for dinner, and he was serious. 2nd time he asked if he could "borrow" a jacket/windbreaker, (it was mid August and 90°) 3rd time he asked my wife who was home alone with our 2 small kids if he could use our bathroom, which she replied "GET THA FUCK OUTTA HERE!!" 4th time she didn't even answer the door and I had to call vivint and warn them that, "if he came back again I would be answering my door with a shotgun!!" Week 2 the doorbell camera malfunctioned and the smarthub malfunctioned, I called and said, "Come get your SHITTY EQUIPMENT OUT OF MY HOUSE they refused and sent out a 3rd "technician" who did NOT fix it and refused to take equipment with him. Week 4 I was working at neighbors across the street and I went home to grab some tools and accidentally triggered the alarm which was going off for 45 minutes before I went back and heard it going off no calls from Vivint and no P.D. I immediately called Vivint about the situation and their response was "we tried to contact your wife once on cell phone and once at office but nobody answered." They again refused to cancel service and come get their equipment. Week 5 wife set off smoke alarms cooking dinner and yet again no vivint and no PD/FD. There were at least 6 or 7 other issues in the following weeks, and I called tet again on day 92 or 93 and NOW I was told it was past the 90 day trial period and I was bound by contract and they would not come get their equipment and they needed to send three more fucking "technicians" before they would even think about canceling my services. Now these scumbags (Criminals) are trying to send me to collections because I refuse to pay them a dime for their shitty services or lack there of, and I refuse to pay for thousands of dollars of equipment that never worked from the very 1st day. Even if there was a contract, they would have been bound by that contract to provide me with working equipment and provide me with the certain services agreed upon and they did neither which negates their end of said contract!! So I repeat STAY FAR FAR AWAY FROM VIVINT!!! THEY ARE CRIMINALS!!!! read more

Canceling a contract is not an easy thing to do. The contract says 30 day written notice. I sent notice, but could never get written confirmation. I emailed customer service, and three individuals at Vivint, several times. No response. I finally called and stayed on the line until I got written confirmation. However, the written confirmation said I had to call back on the cancellation day to verify. I was a happy customer for 3 years. They promised me in writing 2 additional outside cameras, but they were never provided. I actually considered renewing, if they would provide the cameras, but never could get them to respond. While waiting, I bought a different system. Sad, this company was already bared from several states doing business as APX, just changed their name and started over. ____________________________________________________________________ "You will then need to place a follow up call 3-5 business days later to have your account submitted for cancellation" - Thanks for your reponse but this is not how it actually works, sounds good, but not what your customers experience. I was considering continuing the contract. I called around the first of December to see if Vivint had the outside cameras promised to me three years ago. Yes, Vivint had had outside cameras for some time. I emailed a pdf documentation of where I was promised outside cameras in writing on 12/9. I never heard back and decided on a differnet system. I sent termination on 1/28. I sent cancelation in writing on 12/28 but received no confirmation or termination date. I called and requested confirmation and terination date. I got an email stating "I got your email thanks have a great day" - no mention of terminaton or date. I called TWICE 1/14 and 1/22 and sent three emails 12/28, 1/4 and 1/14 after sending the cancelation in writing requesting a written confirmation and termination date. Finally, on 1/22 I did recieve the following email: "Per your request on the 28th of December to cancel the Vivint. services, we can cancel the account on January 28th where this will be 30 days after we received your written request. Please give us a call on January 28th and we will finalize this and get you written documentation confirming the cancellation." I would have probably given you a three, considering you never sent me the cameras as promised. But the termination was such a hassle, I am sticking with the one. If you had sent me the outside cameras, and allowed an easy termination, You probably would have gotten a 5. read more

I recently had the unfortunate experience of dealing with Vivant Home Security's customer service line, and I must say that their service and cancellation policy left me extremely frustrated and dissatisfied. Their lack of responsiveness and unreasonable approach towards cancellations were major letdowns. First and foremost, let's discuss the customer service provided by Vivant Home Security. Whenever I encountered an issue or had a question, reaching their customer service line was a tedious and frustrating process. Long wait times, unhelpful representatives, and a general lack of knowledge and professionalism made the experience incredibly frustrating. It felt as though they were more interested in closing the call quickly than addressing my concerns. However, the most frustrating aspect of my interaction with Vivant Home Security was their cancellation policy. When I decided to cancel my subscription due to ongoing problems with their service, I was shocked to learn about their unreasonable demands. They insisted on full payment for the remaining duration of the contract before allowing cancellation. This policy shows a complete disregard for customer satisfaction and comes across as a money-grabbing tactic. As a customer, I expect flexibility and understanding when it comes to canceling a service that fails to meet my expectations. Vivant Home Security's rigid and inflexible approach demonstrates a lack of empathy towards their customers. It is unfair to expect customers to pay for a service they no longer wish to use, especially when the quality of that service has been subpar. Furthermore, the lack of transparency surrounding their cancellation policy is concerning. During the initial sign-up process, I was not adequately informed about the potential penalties and obligations associated with canceling the contract. This lack of transparency leaves customers feeling deceived and taken advantage of. Overall, my experience with Vivant Home Security's customer service and cancellation policy was extremely disappointing. Their unresponsive and unhelpful customer service line, coupled with their unreasonable demands for full payment upon cancellation, reflects poorly on their commitment to customer satisfaction. I strongly advise potential customers to consider other home security providers that offer more responsive customer service and fairer cancellation policies. Vivant Home Security's customer service and cancellation policy simply do not meet acceptable standards in the industry. read more