I will admit that my nails are great, but my mom's nails , who I brought from out of town, wasn't. My mom received an overlay that was the same size of her nails and she did not get the colors that she wanted. Once, I got my nails done, I was told that by the owner Vivian that she got that because she wanted them short. I called for a full set for my mom and I. My mom had her old nails taken off, but she liked the shape and length of her nails. My mom mentioned many times that her nails were too short when bring done by the nail tech, but the lady doing her nails said they were natural looking. My mom never said we wanted an overlay and the owner berated me in front of the whole store to state that we don't know about nails and to go to nail school to know more about nails and what are talking about. I watched my mom look at her nails. Seeing the size and color that she did not want, and calling them kid nails. I felt bad because she came out of town, and i recommended the place. We were berated while getting our feet done. I only decided to get my feet done because Vivian said that customers matter and she opened the store 4.5 months ago. My mom paid 115 and i paid 105. I tried calling Vivian about her customer service and she escalated the issue by coming outside to so called "fix the issue". She left her shop that was already 2 customers behind. She tried fixing the issue after the fact, but continued to berate me. I told her multiple times that we were going no where, but she continued speaking to me when I was trying to leave. I did not curse at her, but I had to continue to de-escalate the issue that she would not let go. My pedicure was stressful and full of anger because of how my mom and I were berated. My mom was unhappy, and Vivian did not want to fix until after we left and I called her. She mentioned that it was a communication issue, but my mom stated multiple times that she did not like how short her nail were and she wanted a different color. Vivian stated that maybe I should sit with her and speak on my mom's behalf. It is also on the part the store to make sure customers are satisfied. My mom is not confrontational, and just gave up when she realized that the nail tech was going to do what she wanted to do. I will not be going to this shop again. As Vivian stated, all people getting their nail done at her shop must be experts on nails. I did not know the technical words, but we knew that we both wanted a acrylic full set round or fill on acrylic full set round. I am beyond upset that she was not willing to take no for a answer while we were outside and she then wanted to fix the issue while berating me. She told me she was not upset with me, but every time she talked me, she rolled her eyes and kept moving her body. My mom's overlay is below. It looks nice, but not at all what she wanted. She paid to get her old nails off and for a full set acrylic and got this overlay super short. She paid for her pedicure too. She paid 115 and also gave a tip because she is a good person and recognized the work was performed. read more