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    Vivi Pet Care

    4.5 (32 reviews)
    Open 7:00 am - 7:00 pm
    Updated a few days ago

    Services - Vivi Pet Care

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    Vivi Pet Care Photos

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    Recommended Reviews - Vivi Pet Care

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    Reviews With Photos

    this is the area that was amputated

    My grandpup, Fendi went to Vivi Pet Care for grooming on her birthday in March. Unfortunately, during the grooming process, her tail was cut to the bone. When my daughter and son-in-law picked her up, the staff at Vivi Pet Care, along with a "vet" they knew, suggested they amputate her tail right then and there in the salon, in front of other dogs. We were not aware of the severity of the cut until we took her to our own vet for a second opinion. Our vet informed us that our Fendi's tail would have to be amputated, which will cost us $7,000. Vivi Pet Care is now refusing to pay for the damage they caused. I would like to warn others to avoid leaving their pets at this place as they are causing harm to animals. We must protect our babies!

    Vivi
    J. D.

    First time grooming our mix yorkiepoo bichon puppy and Viviane has won us over! She truly cares about the animals and it shows through her personality. She gave our pup much attention and kindness. The staff is wonderful! They have many dogs in their daycare and they were running around together in a safe, enclosed area. We saw a staffmember hugging the dogs and my 9 year old was so happy to be there watching the interactions. Vivi explained the grooming process to us and let us stay to watch since it was our first experience. They called us 1.5 hr later and our pup was happy and looked adorable!!! Thank you Vivi Pet Care!!

    I'm very happy with the service from VIVI pet care. The staff couldn't be any friendlier and it put my mind at ease because I love this cat so much and I really don't trust people. But I'm excited to take her back because I can tell she felt good too and wasn't too scared

    Tiffany F.

    I'm so so so SO SO SO glad I found the perfect groomer for my dog! The lady at the front desk is super friendly and was helpful in answering any questions I had. Also, setting up an appointment on the phone was quick and efficient. When I arrived, Vivi made sure to ask me and figure out how I wanted my dog to be groomed due to my prior experience where I absolutely hated the cut. She was super patient and gentle with my dog. My dog is a whiner, but when I came in a little bit early to see how he was doing, he was cool, calm, and collective. I took a peek at their play area for the dogs, and you can tell they really care about the dogs there. They are always carefully monitoring the dogs and making sure everything is smooth. (Also the dogs are super cute and sweet!!!) I cannot wait to take my dog to the daycare here soon! Whenever we pass by, my dog goes crazy and always wants to go inside.

    Molly and Pedro at vivi pet care.
    Juliana P.

    Molly loves Vivi, I recommend this place for all my friends and family. She is amazing, very good hands, the place is very clean and comfortable, staff is friendly and responsible. We love Vivi, thank you for take care of my puppy.

    Christine B.

    Vivi at Vivi Pet Care and her workers were very attentive and very understanding to my needs for my rescue dog Aria. Vivi took her time with her and it was a great experience.

    Babe's first haircut

    Great service. My puppy is highly anxious and nervous in unfamiliar places- she even hesitated to walk through the door. But the groomer was great- very patient, kind and understanding and with my dog. She explained she will take breaks as my dog needs and will go at her pace (which she did as it took 4.5 hours, 1 hour past closing time) she explained she does this because if the dog has a bad experience, they'll be reluctant to come back and the owner will see that, which is very true. They did a very good job and she was very attentive to my requests of style. My puppy did propose a problem as she is afraid of strangers and the groomer handled it excellently with empathy and professionalism. I'd only bring my dog back here and would even only bring her there for daycare for the first time because of my trust in the staff.

    Astra
    PomMom1517 W.

    This place is amazing. They are truly the most loving and caring business I've ever dealt with. My puppy Astra loves going there. She gets excited once we get close to the place. She loves playing with all her friends. They safely handle drop off and pick up and I even had Astra stay there for a week and I didn't think she ever wanted to come home. This place and all the staff are so sweet. Highly recommend for grooming as well.

    Schnauzer cut! Exactly what we asked for (which in our experience is a bit rare for groomers when it comes to poodles)

    Just found our new pet salon! We recently moved to Astoria and used to have a regular groomer who was pretty good but oof, lower Manhattan prices are killer and sometimes we'd pick up our poodle mix to find that he got a classic "foofy" poodle cut which is not what we/I ask for. We decided to try Vivi Pet Care and I felt good right off the bat; the owner was very nice over the phone and it was easy to set up an appointment. My partner dropped off our dog (I didn't go with) and he said it was a really nice place and that you can tell they care about their dogs. When my partner came back I was delighted to see our dogs' best eyebrows yet! It's also the most even summer cut he's ever gotten. They even put on an adorable red bow. And at half the price of our old groomer? Yes please! Will now be a regular customer of Vivi Pet Care

    Stephany I.

    This is just THE BEST PLACE to bring our baby dogs for grooming, they do an incomparable amazing job. I will always bring my dog here! Forever grateful that I found this place

    Dayne E.

    Vivi Pet Care was recommended to me on Facebook to cut my dog's nails and I loved the place. The workers were very nice and attentive. The place was super clean. I highly recommend this pet groomers.

    Karen C.

    My dog gets anxious at the groomer, it was my first time trying a new place out. The staff was so friendly they tried to make my mini poodle comfortable right away. They did a great job, love how she came out it was exactly what I wanted. You can tell they love pups and what they do!

    Dog

    Vivi pet care did a great job grooming my American Eskimo. He was beautifully white, soft and fluffy when we picked him up. This has been the only spot in Astoria that gives him a proper cut.

    Marty looking handsome in his bowtie!

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    3 years ago

    Absolutely wonderful boarding experience!!! I wouldn't trust any other place. Reasonable prices and my baby never has any issues there. :)

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    Viviane M.

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    Ask the Community - Vivi Pet Care

    Review Highlights - Vivi Pet Care

    The staff was so friendly and welcoming, and my pup was well taken care of by Viviane.

    Mentioned in 3 reviews

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    Urban Woof NYC - Taking a break from all the fun

    Urban Woof NYC

    (37 reviews)

    Upper East Side, Yorkville

    I cannot begin to put into words how highly I think of Urban Woof. My dog has been going there…read moresince he was a puppy, and now at six years old, he has probably spent almost as much time there as he has at home. He attends daycare regularly, and we also board him there when we travel because we trust them completely. They truly care about every dog in their care. The staff is consistently kind, generous, and incredibly helpful, and they have always been flexible when we have needed it. We also bring him in nearly every month for baths and deshedding, and they always do a fantastic job. They are also extremely thoughtful when it comes to safety. They have a secure system with multiple doors to ensure no dog can slip out, and they clearly take this responsibility very seriously. They are strict about requiring up to date vaccinations, which gives me great peace of mind. I also appreciate that they do not accept every dog automatically. They conduct a trial to make sure each dog's behavior is a good and safe fit for their environment. I would highly recommend them to anyone looking for a place they can truly trust with their dog.

    I've done a few boarding and grooming here - right near me so I really want to like them but the…read morefirst time my dog stayed three nights for boarding he came back with a major cut under his eye. They were texting me positive updates and him having fun but never mentioned the cut - I only saw it once he got home and they called me afterwards once I confronted them about it. They said that they put ointment on it and forgot to call me about it. He had to wear a cone for three weeks for it to heal. Then I used them again for two nights of boarding and I added a bath at the end for when I pick him up and they just completely forgot to give him a bath. Overall they are just not a service I can continue to trust or go back to.

    Happy Dogs - Graham loves Happy Dogs!

    Happy Dogs

    (56 reviews)

    Hunters Point, Long Island City

    They are very helpful and friendly with our doggy daycare visits. It's great how responsive and…read morecommunicative they are with updates during the day.

    Absolutely the worst dog groomer I've ever used in NYC…read more My dog has been professionally groomed once a month for the past 8 years, and any competent groomer knows what a Lhasa Apso haircut should look like. I sent multiple reference photos and clearly said do not shave him. Lhasa Apsos have a double coat, and shaving it can permanently damage the texture. Guess what they did? They shaved my dog. Then they actually tried to argue that he looked like the photos I sent. In what universe? My dog has always had a round face, and they shaved his face down. The owner did call to apologize, but even then she wouldn't admit the haircut looked nothing like the reference photos. Now I'm stuck hoping his coat grows back properly. Shaving a Lhasa Apso changes the coat texture, which leads to matting as it grows back, not to mention it makes him vulnerable to overheating, sun damage, and skin irritation. Any experienced groomer knows this. Beyond that, the place smells terrible. There's no one at the front desk, and you don't get to see where they take your dog or how clean (or dirty) the grooming area actually is. I completely regret bringing my dog here. I only tried this place because we just moved to the neighborhood and our usual groomer is farther away. Lesson learned -- the Uber ride to the Upper East Side is worth it, because this never would have happened at Canine Styles. I will not be coming back.

    Bark Ave Dog Walkers - Bark Ave Family

    Bark Ave Dog Walkers

    (59 reviews)

    Yorkville, Upper East Side

    I've been using Bark Ave for a few months now and haven't been able to rave enough about it! They…read morego so above and beyond and really care about your furbaby. I always get super fast responses through email so I'm comfortable knowing that they're readily available in case of an emergency. In case Rusty chewed up anything (he's 7 months old, you know how it goes) they helped clean it up and were totally transparent about it! They even replen his water bowl, etc. My Rusty always looks forward to his daily small group walks and I rest easy at work knowing that he's in great hands. The rates are also incredible- the quality for the amazing price ($12 for a small group walk, $22 for private!!) is unbeatable. 10/10 stars isn't enough!!

    Used their services regularly for our rescue mutt for about a year (2021-22). At first, Carole the…read moremanager was very responsive and helpful over email and our dog seemed happy with the walker, Darrel. The service we agreed upon was for Darrel to walk our dog and then put out his food and fresh water for him before leaving. There were frequent problems-- small at first-- with following the instructions. Darrel would forget to refill the water dish or would not close the refrigerator after feeding the dog (the dog food is in there). Each time we communicated the problem to Carole, she would tell us she'd remind Darrel but the problems continued. Once or twice, Darrel left our apartment door unlocked after walking the dog and bringing him home (luckily nothing bad happened). The final straw was that Darrel forgot to feed the dog a couple of weeks ago. We reached out to Carole to address the issue, which to us represented an escalating pattern of inadequate care for our dog and disregard of our simple instructions. Her response was that she "didn't like the tone" of our email, said that feeding and not charging extra for it was "doing a favor"-- charging extra to feed the dog was never something that was mentioned to us AT ALL throughout the course of the year we were using their services-- and proceeded to say she would no longer work with us. No apology, no attempts to make things right-- just an unwillingness to take feedback and accept responsibility when something that jeopardized the well-being of our dog happened on their watch. We have moved on to another walking company and are much happier with their services and willingness to communicate. The only reason I gave 2 stars instead of zero is because these mistakes didn't happen every time our dog was walked and there were some weeks throughout the year where everything went according to plan. Would very much recommend against using this small business since they don't take responsibility for their mistakes, don't respond effectively to requests to correct them, and simply terminate their working relationship when you point out flaws in their service.

    Rapawzel Dog Grooming & Day Care - Before and after!

    Rapawzel Dog Grooming & Day Care

    (53 reviews)

    Upper East Side, Yorkville

    I would never recommend Rapawzel in Park Slope, Brooklyn for doggy daycare…read more If you are seeking a place for doggy day care, this is the last place in the world I would recommend. They are completely unreliable. The Experience The Appointment: I booked a full day of service starting at 8:00 AM. The Ghosting: Nobody was in the front of the shop when I arrived. No Answers: I called at 8:00 AM and got the answering machine. I waited 10 minutes and called again, but still, nobody picked up the phone. Ignored at the Door: I actually saw a staff member cleaning up inside. I knocked on the door twice, but he completely ignored me. The Aftermath I eventually had to leave so I wouldn't be late for work. At 8:15 AM, I received a call with a weak apology. They claimed the person supposed to open the shop was there but "didn't hear or see me." This is a flat-out excuse since I was standing right there knocking on the glass. Save yourself the stress and find a reliable daycare that actually respects your time and takes care of your pets. Would you like me to help you find highly-rated alternative doggy daycares in the Park Slope area? 1 site Rapawzel Dog Grooming & Daycare (@rapawzeldoggrooming) Boarding/ Daycare/ Grooming. All dogs & cats accepted. Astoria. Manhattan. Bayside. Park Slope - Brooklyn. Flatbush -

    Absolutely beautiful grooming job, no question, but there was some major miscommunication between…read morethe manager and the receptionists. **Note, before you read on, the manager called to apologize, which I greatly appreciate. The grooming itself was flawless, so I'm willing to give them another try. They bathed both of my dogs and fan dried them when I'd specifically asked them in writing to give them a dry cut. One of my dogs gets major anxiety at the groomers, and he can't handle any kind of blow drying at all because of the noise. At the end these guys complained that my dog is "aggressive," which I guarantee happened because they bathed and blow dried him, then they asked me to pay more than we'd initially agreed on for the "extra work" they did, Oof...

    Vivi Pet Care - groomer - Updated May 2026

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