Karen Y.

Pretty good experience at this location (honestly, when you're getting food - always pre-order because the wait can be very long... short staffed and only 1 individual works on the food). The ladies are quite efficient, can handle large orders and equipped to handle long lines as well - however - I do wish they had more help at times, so the wait can be shorten. Weekdays are much quicker as opposed to weekends... and timing is everything. I love their fruit teas and yakult drinks! Not a fan of their milkteas... there's a flavor in there that just doesn't sit well with me. Tried quite a few teas now, loving the 1) Jasmine Lemon Tea (refreshing!) 2) Mango Yakult w/ pudding (delicious) 3) Oreo Slush (milkshake!) 4) Lychee Jelly Tea (perfectly sweet) and 5) flaming brown sugar boba milk (this one is ok, definitely no Tiger Sugar). Also tried their 3Q Milktea & regular Milktea w/ boba... truly not a fan. Food: loving their popcorn chicken, chicken wings and the Taiwanese BBQ sausages! Skip the Takoyaki (too doughy), fries (it's ok), sweet potato fries (also ok). All drinks are averaging about $4-6; comparable to other boba places. Happy boba drinking! #yelplife

Rachel V.

POST QUARANTINE: SEPT 2020 New hours are Monday through Thursday from 11:30 am to 7:30 pm. Friday and Saturday hours are 11 am to 8 pm. No delivery, just take out. Parking on Bay parkway and the surrounding side streets is a nightmare. Before pandemic and after. You've got metered parking which will your best bet at finding a spot but good luck anyhow. The girls at this location are very indifferent. Always have been. Other Vivi locations are warmer or at least appear more approachable. For this reason I've docked a star. And before anybody comes at me to take it easy with service workers, I'm no stranger to customer service jobs, so I get the droll of having to fake nice for 8 hours a day, but damn, not a single time in the last two years that I stop by this place have I received a single attempt to be friendly. So that's a bit disappointing for my experience. In fairness, their drinks and food are always on point. No issues with their quality of food much like their other sister locations. So that's a great sign of consistency across the franchises. They also have this rewards system, where you punch in your number and get texted discounts. Nothing crazy, usually only a dollar or two off of your next drink order, but it's still nice if you frequent the place. I think this location is the only one that offers that sign up mobile deal though. Overall, I love the Vivi franchise, I always get a taro slush and not a single location has failed me yet. Due to the lack of friendly service and unfortunate location for drivers like myself, I'm not a huge fan o this location. I highly recommend Vivi cafes, and will always drop by in here to get my fix, but given the chance I'd head over to the Ave U location instead.

Christine T.

This was my first time going to this Vivi bubble tea spot in Bay Pkwy and the customer service there is just horrendous. When I went in to order my drinks and food, the cashier was speaking so low I can barely hear her. Because of that a mistake happened and they made the wrong drink for me. A simple solution would be to take back the wrong drink and replace it with the correct one. Instead of doing that, the two girls working there decided to argue with me basically trying to put the blame on me. After our argument, they finally decided to replace the drink, but during the process they kept on badmouthing me (loud enough for me and my friends to hear) and giving a lot of attitude. In the end, the drink was even tossed to me. The two girls working there are highly unprofessional. I was being polite to them when I informed them that they made a mistake, instead they became confrontational and started an argument with me. This type of customer service is unacceptable and management should provide some customer service training for these staff.

Vivian T.

Good option if you're craving bubble tea and/or other assorted drinks. We went as a party of two. This spot recently reopened their seating and now offers small to medium sized tables. This time, we only ordered one drink: a 3Q Milk Tea. However, we have also tried a selection of other drinks, including Milk Black Tea, Taro Tea, Thai Milk Tea, Passion Fruit QQ Tea, Peach Oolong, and Blue Galaxy. That said, the 3Q Milk Tea is my go-to drink because it features tapioca, grass jelly, and pudding. I recommend 50% sugar because the pudding already adds some sweetness to the drink. If you want a small snack to go with your drink, their popcorn chicken is a really good and shareable option. Garlic and curry are my favorite flavors. Service is efficient, but the popcorn chicken can sometimes take a few minutes.

Michelle C.

They're bubble tea is alright, but nothing special. As for appetizers, I am a huge fan of their pepper salt popcorn chicken and their fried tempura, especially because their portioning is really big for something that costs around $4. For the bubble teas, I enjoy their thai tea and oreo crème brûlée. The crème brûlée is essentially milk tea with a creamy twist to it and it also ends up looking really aesthetic for the foodies out there! Service: It could be better, but their welcome is great they greet each and every customer that walks in. They also have a wonderful rewards system that saves you quite a bit of money. All you need is to enter in your phone number each time you order. I would give it three stars, but the environment there really puts the place together. It's such a cozy place to hang out with friends or to complete some work. Which ever the case, it is a nice place to chill out and rest.

Lai Wun C.

I only went there once and had the classic bubble milk tea, popcorn chicken, and the takoyaki. For the bubble milk tea, Can't ask for quality tea with that price but it didn't taste bad. The popcorn chicken, it's actually 鹽酥雞, which is a chicken bites with Taiwanese spiced salt. I had ordered one in the store, finished it, and ordered another one to take out. They are fresh and crunchy, the spices are on point, don't have to dip any sauce, just be caution of its temperature. The takoyaki is the reason why I took one star off. There were too much powder in them, not enough ingredients in them. Overall it's a good place to get yourself a snack and drink, or meet with your friends. Last time I went there was years ago and they provide wifi for customers, hope they still have that service.

Wliliam L.

Authentic Taiwanese joint!!!!! Must try their Taiwanese popcorn chicken!!!! It's a rarity in Brooklyn!!!! ViVi is famous and popular everywhere in NY. Thank you james Huang for bringing one into my area!!!! Soooooo good!!!! It will take years to try all of their drinks!!!! Good for afternoon tea session, good with kids, my first time in here, cool Taiwanese music and great food make me very relaxed. Thanks ViVi bubble tea~

Sandra S.

It is a blessing to have Vivi Bubble Tea in the Bay Parkway area. Vivi offers a wide range of bubble teas & appetizers (popcorn chicken, takoyaki, bbq pork sausage skewer, fried tempura, herb jelly). The staff is friendly, and the decor is very kawaii. This would be a great place to sit, drink bubble tea, and catch up with friends. The bubble tea comes in two sizes (medium or large). My sister & I ordered 2 large milk tea bubble tea with grass jelly. To our surprise, the beverages were very watered down with all that ice in it. Tried the medium size yesterday, and it tasted better (less diluted). Their popcorn chickens (taiwanese styled) were delicious. **They open Monday to Sunday 10:30 am to 9 pm. **If you want peace & quiet, and a table to sit, DO NOT go there Monday to Friday from 3 to 4:30 pm. That time is probably their busiest since the youngsters get off school and get snacks here. If you come during that time range, be sure to be on a long line with slow service - waited about 30 minutes in total to get my order.

I didn't want to complain because I usually get good drinks but today I had the worst customer service and worst drink of all. And she didn't even make it right or correctly from the label. I wanted to order a large taro with pudding. If you look at the label it writes taro with bubble and pudding. As you can see from the picture, it doesn't even have pudding and that was all I wanted. So frustrated that I got the wrong drink and I paid extra. Please fire the worker today. Her attitude is so bad and this wasn't my first time having her take my order. Both time she has this bad attitude, maybe next time I take my business somewhere else. So frustrated!!!

Andre H.

Only bubble tea shop on bay parkway that is not on 86th street. Living in bensonhurst I was always wanted a bubble tea shop that was walking distance and this was no disappointment. The ambiance is casual and is great for a hot summers day. The place has free wifi and seating for customers. Their large slush drink costs $4.25 and I always get the honeydew slush with tapioca. Their tapioca pearls are also always on point and are not too sweet. Tip: be sure to bring cash as they don't accept card.