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POST QUARANTINE: SEPT 2020 New hours are Monday through Thursday from 11:30 am to 7:30 pm. Friday and Saturday hours are 11 am to 8 pm. No delivery, just take out. Parking on Bay parkway and the surrounding side streets is a nightmare. Before pandemic and after. You've got metered parking which will your best bet at finding a spot but good luck anyhow. The girls at this location are very indifferent. Always have been. Other Vivi locations are warmer or at least appear more approachable. For this reason I've docked a star. And before anybody comes at me to take it easy with service workers, I'm no stranger to customer service jobs, so I get the droll of having to fake nice for 8 hours a day, but damn, not a single time in the last two years that I stop by this place have I received a single attempt to be friendly. So that's a bit disappointing for my experience. In fairness, their drinks and food are always on point. No issues with their quality of food much like their other sister locations. So that's a great sign of consistency across the franchises. They also have this rewards system, where you punch in your number and get texted discounts. Nothing crazy, usually only a dollar or two off of your next drink order, but it's still nice if you frequent the place. I think this location is the only one that offers that sign up mobile deal though. Overall, I love the Vivi franchise, I always get a taro slush and not a single location has failed me yet. Due to the lack of friendly service and unfortunate location for drivers like myself, I'm not a huge fan o this location. I highly recommend Vivi cafes, and will always drop by in here to get my fix, but given the chance I'd head over to the Ave U location instead.
This was my first time going to this Vivi bubble tea spot in Bay Pkwy and the customer service there is just horrendous. When I went in to order my drinks and food, the cashier was speaking so low I can barely hear her. Because of that a mistake happened and they made the wrong drink for me. A simple solution would be to take back the wrong drink and replace it with the correct one. Instead of doing that, the two girls working there decided to argue with me basically trying to put the blame on me. After our argument, they finally decided to replace the drink, but during the process they kept on badmouthing me (loud enough for me and my friends to hear) and giving a lot of attitude. In the end, the drink was even tossed to me. The two girls working there are highly unprofessional. I was being polite to them when I informed them that they made a mistake, instead they became confrontational and started an argument with me. This type of customer service is unacceptable and management should provide some customer service training for these staff.
Good option if you're craving bubble tea and/or other assorted drinks. We went as a party of two. This spot recently reopened their seating and now offers small to medium sized tables. This time, we only ordered one drink: a 3Q Milk Tea. However, we have also tried a selection of other drinks, including Milk Black Tea, Taro Tea, Thai Milk Tea, Passion Fruit QQ Tea, Peach Oolong, and Blue Galaxy. That said, the 3Q Milk Tea is my go-to drink because it features tapioca, grass jelly, and pudding. I recommend 50% sugar because the pudding already adds some sweetness to the drink. If you want a small snack to go with your drink, their popcorn chicken is a really good and shareable option. Garlic and curry are my favorite flavors. Service is efficient, but the popcorn chicken can sometimes take a few minutes.
They're bubble tea is alright, but nothing special. As for appetizers, I am a huge fan of their pepper salt popcorn chicken and their fried tempura, especially because their portioning is really big for something that costs around $4. For the bubble teas, I enjoy their thai tea and oreo crème brûlée. The crème brûlée is essentially milk tea with a creamy twist to it and it also ends up looking really aesthetic for the foodies out there! Service: It could be better, but their welcome is great they greet each and every customer that walks in. They also have a wonderful rewards system that saves you quite a bit of money. All you need is to enter in your phone number each time you order. I would give it three stars, but the environment there really puts the place together. It's such a cozy place to hang out with friends or to complete some work. Which ever the case, it is a nice place to chill out and rest.
I only went there once and had the classic bubble milk tea, popcorn chicken, and the takoyaki. For the bubble milk tea, Can't ask for quality tea with that price but it didn't taste bad. The popcorn chicken, it's actually 鹽酥雞, which is a chicken bites with Taiwanese spiced salt. I had ordered one in the store, finished it, and ordered another one to take out. They are fresh and crunchy, the spices are on point, don't have to dip any sauce, just be caution of its temperature. The takoyaki is the reason why I took one star off. There were too much powder in them, not enough ingredients in them. Overall it's a good place to get yourself a snack and drink, or meet with your friends. Last time I went there was years ago and they provide wifi for customers, hope they still have that service.
Authentic Taiwanese joint!!!!! Must try their Taiwanese popcorn chicken!!!! It's a rarity in Brooklyn!!!! ViVi is famous and popular everywhere in NY. Thank you james Huang for bringing one into my area!!!! Soooooo good!!!! It will take years to try all of their drinks!!!! Good for afternoon tea session, good with kids, my first time in here, cool Taiwanese music and great food make me very relaxed. Thanks ViVi bubble tea~
It is a blessing to have Vivi Bubble Tea in the Bay Parkway area. Vivi offers a wide range of bubble teas & appetizers (popcorn chicken, takoyaki, bbq pork sausage skewer, fried tempura, herb jelly). The staff is friendly, and the decor is very kawaii. This would be a great place to sit, drink bubble tea, and catch up with friends. The bubble tea comes in two sizes (medium or large). My sister & I ordered 2 large milk tea bubble tea with grass jelly. To our surprise, the beverages were very watered down with all that ice in it. Tried the medium size yesterday, and it tasted better (less diluted). Their popcorn chickens (taiwanese styled) were delicious. **They open Monday to Sunday 10:30 am to 9 pm. **If you want peace & quiet, and a table to sit, DO NOT go there Monday to Friday from 3 to 4:30 pm. That time is probably their busiest since the youngsters get off school and get snacks here. If you come during that time range, be sure to be on a long line with slow service - waited about 30 minutes in total to get my order.
I didn't want to complain because I usually get good drinks but today I had the worst customer service and worst drink of all. And she didn't even make it right or correctly from the label. I wanted to order a large taro with pudding. If you look at the label it writes taro with bubble and pudding. As you can see from the picture, it doesn't even have pudding and that was all I wanted. So frustrated that I got the wrong drink and I paid extra. Please fire the worker today. Her attitude is so bad and this wasn't my first time having her take my order. Both time she has this bad attitude, maybe next time I take my business somewhere else. So frustrated!!!
Great study spot if you're in the neighborhood. I came her with a friend so both of us can get some work done. It's a pretty quiet spot with ample seating, outlets in the back and free wifi (woohoo!). Their refreshments are just like any other vivi locations; typical milk & fruit teas and small snacks. I ordered a warm kumquat tea with a side of herbal jelly (warm) and popcorn chicken. The lady working there was really sweet. Unlike other to-go milk tea spots, she noticed that we took a seat and she brought us our drinks. However, the teas was a tad too sweet. This is not her fault though since we did not specify less sugar (but we won't forget next time). The herbal jelly was also more lukewarm than warm and the popcorn chicken was a bit on the salty side. If it wasn't for the free wifi and outlets, I probably won't be coming back here. However, it is pretty hard to find a study spot in this neighborhood and thus, I see myself returning here. It's quiet enough here to get your work done without being bothered and for that, I give it 3 stars.
Pretty good experience at this location (honestly, when you're getting food - always pre-order because the wait can be very long... short staffed and only 1 individual works on the food). The ladies are quite efficient, can handle large orders and equipped to handle long lines as well - however - I do wish they had more help at times, so the wait can be shorten. Weekdays are much quicker as opposed to weekends... and timing is everything. I love their fruit teas and yakult drinks! Not a fan of their milkteas... there's a flavor in there that just doesn't sit well with me. Tried quite a few teas now, loving the 1) Jasmine Lemon Tea (refreshing!) 2) Mango Yakult w/ pudding (delicious) 3) Oreo Slush (milkshake!) 4) Lychee Jelly Tea (perfectly sweet) and 5) flaming brown sugar boba milk (this one is ok, definitely no Tiger Sugar). Also tried their 3Q Milktea & regular Milktea w/ boba... truly not a fan. Food: loving their popcorn chicken, chicken wings and the Taiwanese BBQ sausages! Skip the Takoyaki (too doughy), fries (it's ok), sweet potato fries (also ok). All drinks are averaging about $4-6; comparable to other boba places. Happy boba drinking! #yelplife read more
2 years ago
Wanted an afternoon snack and decided to drop in to this location. This branch is big, with lots of seating area. Ordered the Oreo Creme Latte and for snacks got the Mozzarella sticks and Sweet potatoes fries to try. Wait wasn't too long and the staff was pretty friendly. Got my purchase and decided to eat-in. The Oreo cream drink was a bit too creamy for me, and not enough oreo at all. The Mozz sticks and fries came out piping hot- but very salty and burnt. I have thought about returning the salty-burnt mozz sticks back to the clerk, but I did not. Instead I ate about a few pieces of it and trashed the rest. Got home drank a gallon of water- and still felt the burnt after taste. No bueno read more
2 years ago
POST QUARANTINE: SEPT 2020 New hours are Monday through Thursday from 11:30 am to 7:30 pm. Friday and Saturday hours are 11 am to 8 pm. No delivery, just take out. Parking on Bay parkway and the surrounding side streets is a nightmare. Before pandemic and after. You've got metered parking which will your best bet at finding a spot but good luck anyhow. The girls at this location are very indifferent. Always have been. Other Vivi locations are warmer or at least appear more approachable. For this reason I've docked a star. And before anybody comes at me to take it easy with service workers, I'm no stranger to customer service jobs, so I get the droll of having to fake nice for 8 hours a day, but damn, not a single time in the last two years that I stop by this place have I received a single attempt to be friendly. So that's a bit disappointing for my experience. In fairness, their drinks and food are always on point. No issues with their quality of food much like their other sister locations. So that's a great sign of consistency across the franchises. They also have this rewards system, where you punch in your number and get texted discounts. Nothing crazy, usually only a dollar or two off of your next drink order, but it's still nice if you frequent the place. I think this location is the only one that offers that sign up mobile deal though. Overall, I love the Vivi franchise, I always get a taro slush and not a single location has failed me yet. Due to the lack of friendly service and unfortunate location for drivers like myself, I'm not a huge fan o this location. I highly recommend Vivi cafes, and will always drop by in here to get my fix, but given the chance I'd head over to the Ave U location instead. read more
6 years ago
This was my first time going to this Vivi bubble tea spot in Bay Pkwy and the customer service there is just horrendous. When I went in to order my drinks and food, the cashier was speaking so low I can barely hear her. Because of that a mistake happened and they made the wrong drink for me. A simple solution would be to take back the wrong drink and replace it with the correct one. Instead of doing that, the two girls working there decided to argue with me basically trying to put the blame on me. After our argument, they finally decided to replace the drink, but during the process they kept on badmouthing me (loud enough for me and my friends to hear) and giving a lot of attitude. In the end, the drink was even tossed to me. The two girls working there are highly unprofessional. I was being polite to them when I informed them that they made a mistake, instead they became confrontational and started an argument with me. This type of customer service is unacceptable and management should provide some customer service training for these staff. read more
6 years ago
Good option if you're craving bubble tea and/or other assorted drinks. We went as a party of two. This spot recently reopened their seating and now offers small to medium sized tables. This time, we only ordered one drink: a 3Q Milk Tea. However, we have also tried a selection of other drinks, including Milk Black Tea, Taro Tea, Thai Milk Tea, Passion Fruit QQ Tea, Peach Oolong, and Blue Galaxy. That said, the 3Q Milk Tea is my go-to drink because it features tapioca, grass jelly, and pudding. I recommend 50% sugar because the pudding already adds some sweetness to the drink. If you want a small snack to go with your drink, their popcorn chicken is a really good and shareable option. Garlic and curry are my favorite flavors. Service is efficient, but the popcorn chicken can sometimes take a few minutes. read more
4 years ago
8 years ago
They're bubble tea is alright, but nothing special. As for appetizers, I am a huge fan of their pepper salt popcorn chicken and their fried tempura, especially because their portioning is really big for something that costs around $4. For the bubble teas, I enjoy their thai tea and oreo crème brûlée. The crème brûlée is essentially milk tea with a creamy twist to it and it also ends up looking really aesthetic for the foodies out there! Service: It could be better, but their welcome is great they greet each and every customer that walks in. They also have a wonderful rewards system that saves you quite a bit of money. All you need is to enter in your phone number each time you order. I would give it three stars, but the environment there really puts the place together. It's such a cozy place to hang out with friends or to complete some work. Which ever the case, it is a nice place to chill out and rest. read more
9 years ago
I only went there once and had the classic bubble milk tea, popcorn chicken, and the takoyaki. For the bubble milk tea, Can't ask for quality tea with that price but it didn't taste bad. The popcorn chicken, it's actually 鹽酥雞, which is a chicken bites with Taiwanese spiced salt. I had ordered one in the store, finished it, and ordered another one to take out. They are fresh and crunchy, the spices are on point, don't have to dip any sauce, just be caution of its temperature. The takoyaki is the reason why I took one star off. There were too much powder in them, not enough ingredients in them. Overall it's a good place to get yourself a snack and drink, or meet with your friends. Last time I went there was years ago and they provide wifi for customers, hope they still have that service. read more
11 years ago
Authentic Taiwanese joint!!!!! Must try their Taiwanese popcorn chicken!!!! It's a rarity in Brooklyn!!!! ViVi is famous and popular everywhere in NY. Thank you james Huang for bringing one into my area!!!! Soooooo good!!!! It will take years to try all of their drinks!!!! Good for afternoon tea session, good with kids, my first time in here, cool Taiwanese music and great food make me very relaxed. Thanks ViVi bubble tea~ read more
3 years ago
It is a blessing to have Vivi Bubble Tea in the Bay Parkway area. Vivi offers a wide range of bubble teas & appetizers (popcorn chicken, takoyaki, bbq pork sausage skewer, fried tempura, herb jelly). The staff is friendly, and the decor is very kawaii. This would be a great place to sit, drink bubble tea, and catch up with friends. The bubble tea comes in two sizes (medium or large). My sister & I ordered 2 large milk tea bubble tea with grass jelly. To our surprise, the beverages were very watered down with all that ice in it. Tried the medium size yesterday, and it tasted better (less diluted). Their popcorn chickens (taiwanese styled) were delicious. **They open Monday to Sunday 10:30 am to 9 pm. **If you want peace & quiet, and a table to sit, DO NOT go there Monday to Friday from 3 to 4:30 pm. That time is probably their busiest since the youngsters get off school and get snacks here. If you come during that time range, be sure to be on a long line with slow service - waited about 30 minutes in total to get my order. read more
11 years ago
5 years ago
I didn't want to complain because I usually get good drinks but today I had the worst customer service and worst drink of all. And she didn't even make it right or correctly from the label. I wanted to order a large taro with pudding. If you look at the label it writes taro with bubble and pudding. As you can see from the picture, it doesn't even have pudding and that was all I wanted. So frustrated that I got the wrong drink and I paid extra. Please fire the worker today. Her attitude is so bad and this wasn't my first time having her take my order. Both time she has this bad attitude, maybe next time I take my business somewhere else. So frustrated!!! read more
Great study spot if you're in the neighborhood. I came her with a friend so both of us can get some work done. It's a pretty quiet spot with ample seating, outlets in the back and free wifi (woohoo!). Their refreshments are just like any other vivi locations; typical milk & fruit teas and small snacks. I ordered a warm kumquat tea with a side of herbal jelly (warm) and popcorn chicken. The lady working there was really sweet. Unlike other to-go milk tea spots, she noticed that we took a seat and she brought us our drinks. However, the teas was a tad too sweet. This is not her fault though since we did not specify less sugar (but we won't forget next time). The herbal jelly was also more lukewarm than warm and the popcorn chicken was a bit on the salty side. If it wasn't for the free wifi and outlets, I probably won't be coming back here. However, it is pretty hard to find a study spot in this neighborhood and thus, I see myself returning here. It's quiet enough here to get your work done without being bothered and for that, I give it 3 stars. read more
10 years ago
Only bubble tea shop on bay parkway that is not on 86th street. Living in bensonhurst I was always wanted a bubble tea shop that was walking distance and this was no disappointment. The ambiance is casual and is great for a hot summers day. The place has free wifi and seating for customers. Their large slush drink costs $4.25 and I always get the honeydew slush with tapioca. Their tapioca pearls are also always on point and are not too sweet. Tip: be sure to bring cash as they don't accept card. read more
4 years ago
12 years ago
4 stars for the bubble tea 3 stars for the food. I'm being nice and rounding up. Their takoyaki is meh, barely any octopus in it, it's mostly dough. The basil popcorn chicken was eh too. No basil flavor and it wasn't crunchy enough. They have a 2 for $5 special so I did that and got a honeydew green tea with pudding and ginger milk tea with tapioca. Both drinks were pretty good and worth it. Come for the drinks but get food elsewhere read more
Love this place! Fast service, really good fresh bubble tea (love the flavored tea selection) and really nice cashiers. For the most part they are bi/trilingual (mando, canto and english take your pick). It's around $3 for a boba tea medium and. $4 for large, but the topping comes with it. :) Their specials are 50c more for both sizes, but I think you get 2-3 toppings along with it, so it's kind of a deal. Also I have add, their tea is not that sweet. I usually ask for no sugar added at all, but ViVi seems to keep it pretty low. And they don't have ice. Love that they opened up here!!! read more
5 years ago
Not sure where the customer service complaints are from. The girl at the register with color contacts on was very friendly and helped me sign up for the loyalty program. Make sure you let them know about it while you're paying so you can collect points. I got the strawberry cream float and a basil popcorn chicken. The person who made my chicken didn't do a very good job. It's made to order but the chicken was soggy and fell apart (oil wasn't hot enough when they threw the chicken in). Not crisp at all. read more
I'm not a bubble tea person, but I like the snacks here. I particularly like the popcorn chicken and the sweet potato fries. The place is clean, and nicely designed with comfortable seating, but they don't have a bathroom. read more
I've seen many Vivi bubble tea places around chinatown and 8th ave but never tried since theres so many other bubble tea places like Kung fu tea and tbaar. Im glad they opened one around this area becos i finally got to try. Their bubble teas are pretty good, i've tried strawberry tea w bubbles and recently had the red moo tea which was amazingly good!! Its fresh milk w red beans and bubbles. The ladies who run the store is so friendly and takes time explainin to u the menu. I've tried their appetizers like the salt and pepper chicken, the bbq taiwanese sausage and they were all okay. The bbq taiwanese sausage is better imo. It does get packed after school hrs becos its like a hangout spot for jhs kids. So come before the crowd if u plan to sit and eat/drink! They also have a big teddy bear who sits by himself in the front.. My son loves him and always tries to grab a seat nxt to him.. Lol read more
4 years ago
10 years ago
I've seen this particular chain of stores all around NYC, so I decided to finally try it for myself. It's pretty cutesy, both with the brand logo and the interior design. Their mascot (or what I assume to be their mascot) reminds me a lot of Sanrio characters like Hello Kitty, My Melody, and Gudetama. The girl that took my order down seemed very bored and distracted while talking to me. She seemed almost impatient to throw my food at me and have me leave when the store wasn't even that busy. Even though the employee was a little rude, I was in a rush and didn't want to make a fuss. While looking over their menu, I found it odd that Vivi served both sweet and savory items. Along with various teas and sweets were french fries, onion rings, and takoyaki. I didn't have the courage to order any savory things; Vivi's just looks like the type of establishment that gravitates toward more sweet edibles. I ordered a cheesecake for myself, a medium sized milk tea, and some macarons for my little sister, who has always wanted to try them. The cheesecake is light and fluffy, as expected, and has a light lemony zing. However, the crust is weirdly grey and crumbles very easily...I can't eat it at all. The tea came in a smaller container than expected, and there was a lot of ice in it. I didn't mind the ice too much, since the tea itself was quite strong and needed to be watered down a bit. I actually watched the employee make my drink from behind the counter, and she used Lactaid milk, which is actually great for me (and others who cannot digest lactose). It was good for what it was. I can't comment on the state of the boba, since I ordered my drink without any. Finally, the macarons. I ordered a couple so I could try one for myself and give the rest to my sister. The vanilla flavored one I tried was WAY too sweet for my liking, and tasted somewhat stale with a chewy consistency, like gun. Personally, I don't like it, but my sister ate hers in a heartbeat. Overall, it's an okay place to eat on the go, especially if you have younger children with you and you need some unique way to quell their hunger and/or thirst. read more
7 years ago
A great take-out place for boba and popcorn chicken (or other light snacks). Service depends on the time you go -- usually afternoon or night can be packed, if you can during the morning or non-busy hours, there is almost no wait. read more
6 years ago
Nice atmosphere, I ordered the Japanese matcha milk tea, next time I will try the slush version. I got the normal level of sugar and it wasn't too sweet which was nice. Will visit again read more
12 years ago
So glad to see a Vivi place open in Bensonhurst. Had their black milk tea, strawberry milk tea, mango tea, chocolate tea, red bean moo milk, and chocolate with raspberry cookies crunches. The milk teas are easily the best as the tea is fresh brewed. Mango tea was a little weak IMO, but still refreshing nonetheless. The moo milk had no tea; only milk which was different but odd for me. Those who work behind the counter greet you with smiles and a warm welcome. It took about 1 minute to get my order. Overall a decent place for boba with prompt and friendly service. read more
12 years ago
Came here after realizing I had no where to hang out. I've been craving popcorn chicken for the longest time and I got the curry popcorn chicken. it was pretty good but you can kind of taste the powder? like, it didn't really taste like curry. nonetheless, I would come back. The fruit tea aloe tasted weird to me. I'm not sure how it's supposed to taste, but yeah. it was sweet but a little bit bitter afterwards. I would come back when I have the chance! read more
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