Wherein Williams paint is great if you're a contractor, but as a DYI store not so much. A few weeks…read moreback I purchased paint for a project and the customer service rep informed me about the 40% off sale they were having today 24April26. He created an account for me and informed me that as a member of the armed forces I get an additional 15% off, confirming this I ask to verify that in addition to the 40% off sale the 15% can be applied and he said sure can. Now either the rep wasn't sure of it or if it is a store by store case not sure. I arrived at this location and learn that one they can't see my account as its only at the I signed up at, makes no sense how a store this big cannot see my account regardless where it was set up at! Now obviously what was said to me at one store and said here are two different things. And I had to pick between one or the other discounts. No-brainer 40% off would be the right way to go. However, the price tag they came with a 5 gallon and a 1 gallon can of paint is ridiculous at this place for a DY project. I should have went to Home Depot or Lowe's where I've could've gotten the same quality paint and a much cheaper price. In other words what I'm saying is you're paying for the name on the can versus paying for something that's a lot cheaper for the same quality elsewhere. I will say this this is the last time I will shop at Sherman Williams as the price tag is not worth any project I have to do. To put it in perspective the 5 gallon can of paint I bought today was close to $300 and the 1 gallon can after a discount was $60. For the same paint semi gloss I can buy for under $200 for the 5 gallon K and under $50 for the 1 gallon can. You should be ashamed for charging so much money for non-contractor customers.

Came in looking for paint. I showed them the code from a photo of a bucket I took. They only sell…read morethat particular paint in a full bucket versus a sampler size I was looking for. I asked if they sold anything else close to that color and they sold me a smaller quart sized sampler. I took it home and the color is noticeably brighter so the touch up I needed for a room looks off. Next time I should bring a paint chip sample. I can still use their paint for another room if I need a touch up as it looks close in color. But looks like I will need another trip to the paint store in the future to get the right color for the room I need a touch up on.

First off this is now Sherwin Williams pints but they do have a Frazee color pallet. We were told…read moreby our contractor that Frazee carried matching paint to our brand of stucco. They found it' but getting a gallon of paint from the staff was like pulling teeth. The staff immediately greeted us, however that's when help stopped. The phone was ringing and the call in customers were way more important than the ones in the store to spend money. When we asked if our paint was ready they said they hadn't got to it yet. We were the only ones in the store. We won't be going back to this store and hopefully the Sherwin Williams across the street has nicer employees who care about those stopping into their store.

Terrible customer service from Tina, total B****, short with her responses, snapped at me when I…read morewas thinking about getting a different color of paint and she had already taken way too long getting my paint so I'll never go to this location again.

We consistently have excellent experiences at Dunne-Edwards in Kearny Mesa, and for us, the value…read moreis undeniable. Over the years, we've painted everything from walls and furniture to a massive fireplace, and the quality difference is night and day. Early on, we experimented with cheaper paints, thinking we were saving money. In reality, we weren't. Lower-cost paints were harder to apply, didn't wear well, peeled, weren't truly wipeable, and simply didn't hold up over time. We learned quickly that paying a bit more upfront for Dunne-Edwards means better coverage, better durability, and far better long-term results, which is the real savings. Most recently, we used Dunne-Edwards products to refresh a special piece that's been in our family for 75 years. With their guidance, we transformed it into a true statement piece, even adding gold appliqué for a little extra character. While painting it, I was flooded with memories of my grandfather staining the same piece in his driveway more than 40 years ago, an unexpectedly meaningful moment. Dunne-Edwards continues to be a source of both inspiration and trust for us, whether we're tackling practical projects like walls or something more creative and sentimental. The quality of their products fully matches the price, and we wouldn't hesitate to recommend them to anyone who wants results that last. Thank you, Dunne-Edwards, for consistently delivering excellence--and for being part of projects that matter.

At age 73, I've been to many paint stores. Never have I experienced the above and beyond…read moreprofessional and friendly help that I did from Jonathan. I came to order quart samples of colors I was considering. He suggested and offered a color fan, so I was certain of my choices, then prompted me for the name of the contractor I was working with, which resulted in 25% off what would have been over $150 bill. He boxed them up, and sent me home with an opener and several mixing sticks. I can't recommend him highly enough! I feel good knowing that my house painting order is going to this Dunn-Edward's store.

I have been to this store twice and in both occasions my experience was great. I was greeted and…read morehelped by Cary who assisted me in finding the right color and paint I needed for my projects. He was helpful, polite, and professional in my interactions with him. I would recommend this store based on my experience.

Went here after trying to match a paint at Home Depot. While it is a bit pricier it is 100x more…read morecolor accurate here. They have sales pretty often and if you can wait for those sales you'll get a really good price for what you get. They have basically anything you'll need to paint your house. I haven't done much painting in my life, but Allison was there to help me out. She was very kind and answered our questions in detail. She also including information she thought might be relevant. Will definitely be back for any painting projects in the future.

I got there expecting to pay 500+ dollars for a job (since i always paint for work). Turns out…read moreMatias helped me a LOT! he went above and beyond to help me to sign up for a pro account and went out of his way to help me load my paint!. Great service, attitude!. Thank you Matias! Great employee! 5

The employees working the closing shift on February 8th closed early, at least 10 minutes before…read moreposted business hours, but who knows how much earlier they locked up. They left the OPEN light on, but locked the doors.

I am so impressed but not only the service but the quality of the product! I was doing some work in…read moremy kitchen, it has not been painted since the previous 2 owners! Over 10 years ago, they were kind enough to leave the old paint can in the garage. It was completely dried out of course. I called ahead to check to see if they could paint match, she confirmed they do but they need a large enough sample to scan. She asked that I bring the can in and they will determine if it can be done. I walked in handed her my can she took a look and the dried paint on the lid was enough for a good scan! She was very knowledgeable without even looking at the label she could already tell what finish it was and type. She did warn me it was 10 year old paint and they could get it as close to the color as possible. I knew it would be far fetched to match exact but I will eventually will repaint the entire kitchen later on. I just needed enough to cover up wall patches. I was in and out in about 15-20 minutes! Quick scan and my paint was created! Such an easy process! She even provided a 10% discount. I just painted the walls and it's a spot on match! This exceeded my expectations!

Needed advice on a furniture refinishing project and the young man (early 20's) had very little…read moreproduct knowledge. His answers to my basic questions were a word salad of jibberish. Too little training of floor staff for a brand that I have trusted for wall and house paint over the years. Hope that management sees this and remembers that customer service starts with a knowledgeable staff. Went to a woodworking specialty store and learned what I needed to get the look I wanted.

Excellent service. Very pleasant employees. JoVic matched the color for our cabinets perfect. Very…read moreeasy experience.

I've been coming here for a few years now, because I live in the neighborhood and I'm always…read morepainting something. I have gotten fantastic service from this group of people many times. Today was no different. Service by Michael was outstanding. They go out of their way to help the little guys, homeowners like me, which is so refreshing for a business like this that usually caters to contractors. They're pain is so much better than home Depot or anywhere else too. I highly recommend these people. It's great to support the neighborhood business that's not some big box store.

Who rates a paint store? Well, when you have great customer service and someone who goes above and…read morebeyond to help it's justified. I went into this location to get some paint that would match a stain I previously used (different brand). Matching wood stain to a paint I realized is harder than I thought. A BIG shout out to Daniel who spent the time to find the exact match. He enthusiastic took on the challenge and after some trial and error he created the perfect paint color to match the wood stain I brought in. I also overheard the manager on the phone with a customer and she was very professional and on top of her game helping the person on the other end of the phone. Overall, a great experience and would certainly go back for my painting needs.

I was sent in here by my company for a gallon of paint to match a metal deck roof on a military…read morebase. A previous attempt at another paint company failed miserably to match so i was off to find something better. Well, I found it! I walked in and Shannon greeted me with a giant smile and an eager attitude. Take note other retailers... These things are important! I gave her a sample of the metal I'm in need of matching and she tells me that it should be no problem. She also asked what finish I would like... Ummm, I don't know I tell her "You're the professional". I told her the first attempt was Semi-gloss and that was WRONG!!! So she made an executive decision and scanned my color. She worked her magic and upon testing the mix decided she didn't like it..... Something about reds and greens being wrong... Looked brown to me.. She added this and mixed it and still didn't like it. Still brown to me.... Added something else and tested it again.. Closer I guess but she still didn't like it... so back to more of something to the mix.. Meanwhile engaging in friendly conversation.. no frustration just smiles. The next attempt yielded shat she seemed to like and I couldn't even tell where the test spot was. If I can't see it then it must match, right? A job well done by an outstanding company representative!! Sherwin and Shannon... I'll be back! Oh, pay attention or you'll miss the driveway and have to pull a pretty good maneuver AND a U turn to get back!

$93.79 for ONE gallon of paint. And that is with a 10% discount. When I expressed outrage I was…read moretold I was lucky to make my purchase before the new year, because prices are going up. Never again. (Notice their response starts with a lame apology that they are sorry I feel their prices are out of line. Their prices are, in fact, hideously out of line. No feelings necessary. Just fact. Then they invite me to chase promotions for discounts, as if people should invest the time and energy to plan painting projects around Sherwin-Williams dangling a few coins. Talk about being out of touch with reality. Good luck with the premium pricing in this economy.)

An absolute terrible experience. There were so many people standing around doing absolutely…read morenothing-- both customers and store employees, this should have been my first clue I would get nowhere in what I needed to get done. The issue is online when you want to schedule with a color specialist it says to come into the store. So I go into the store with my baby because the online color specialist option also doesn't work. When I get into the store there are like a million color swatches to choose from but they're absolutely pointless if I'm without an expert. I then ask an employee to help me with finding or locating a color expert, he turns and asks the guy next to him, who literally scans a QR code on the wall that tells him the same thing the online website told me which was to come into a store... I felt like it was an SNL skit, like I was being pranked and a famous person and their tv crew were going to pop out from behind the desk. At one point after I watched them try to figure out the QR code, I offered to just give them my phone number and they could give it to the paint expert once they found out how to use the QR code, and they both looked at me with blank stares, looked back down and completely ignored me. I picked up my baby and left, no wiser on what paint colors to choose for my exterior, and absolutely frustrated that I wasted my time going here.

I was "that customer" that came in just a few minutes before closing time, but that didn't stop…read moreBrianna from not only helping me but also going above and beyond to help me with my project. I'm so grateful for her help and her kindness! Absolutely will be back for all my future painting needs.

Everything went fantastic my first time visiting the store. I was greeted by Alan who super…read moreknowledgeable and helped guide me through the process recommending the higher quality of paints and help me find some spackle. He could not have been more professional or knowledgeable so glad I went here. Thank you Alan for everything.