Great experience at Visionworks. The customer service was friendly, helpful, and made everything…read moreeasy. I also appreciated that they were honest with pricing and didn't try to overcharge me. Definitely recommend.

I went to lone star eye care to get my exam. Everything was great. The whole experience was…read moredestroyed by the super intense woman at the visionworks. We had to pick up our new prescription and this lady was trying to upsell everything. Intensely and uncontrollably. All we wanted what to pick up our prescription and she would not give it to us because she was trying to sell contacts and glasses. Don't think I will be back just because of her...

I go to the Wharton office with Dr. Ermis. the staff are wonderful & I have been seeing Dr. Ermis…read morefor 20 years. At my appointment this morning, I was introduced to Corey, to assist me with ordering my new glasses. He was amazing! He helped me pick out frames that fit my face and went over the different items I usually when I have a new prescription. I highly recommen them.

Dr Hilton and Shrum and their technicians are amazing - highly knowledgeable and personable!…read more The staff member who handles contacts and the billing department in Atascocita are subpar at best. Called 3 times to make my contacts order. The team member end up emailing me their app with my contact order but the total cost due did not include my insurance benefits. After calling the office manager, the staff member finally called me today. As for billing, I had incurred a charge since last year and was constantly asked about paying it. I explained that there should not be a charge and to please explain what it's for. Finally after 13 months of the back and forth I received notification last week that it was a mistake and I don't owe you. Not sure I'll be back after all the hassle.

the staff here is so amazing and kind! i had a wonderful experience with brandy, donna, daisy, and…read moredestiny! they helped me most by being so friendly and flexible. dr rhonda was very professional and thorough !

This place is amazing. I've never had such a thorough experience. Everyone is super friendly and…read morethere are no silly questions. I loved this place so much I'm taking my son for his exam next week. Mind you I usually prefer pediatric centers but I feel my child will get the best care here. Thank you Dr. Rhonda and Ginger!

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.

They have the best looking frames available in the area. Service is always great and the interior…read moreis very welcoming.

I have been going here since I was practically a child . I went off to college and then there have…read morebeen some years in between, but ultimately I went back and I love it here! Doctor is very great

As new patients to Atasca Eye Center we made Monday afternoon appointments for myself and my…read morehusband. Early Monday morning, because they don't answer the phones until 9am, I called to reschedule because we wouldn't be able to make the appointments. This would give them about 7 hours notice. The receptionist rescheduled us for later in the week and then informed me that since I hadn't called 24 hours in advance, we would be charged $30 per appointment. First of all they are not open on Sunday so I called as soon as I was able to get them on the phone and second I didn't even cancel, I rescheduled. I said "Just cancel everything please because that is ridiculous". If this is their level of Customer Service I do not want them as my provider and they obviously don't need my business.

I have been pleased with Dr. Shrum for years. He always spends plenty of time with me and explains…read morethings very thoroughly. I wouldn't go anywhere else. I have been wearing glasses for 55 years and he is my all-time favorite.

5 stars are simply not enough to describe Dr. Shrum and his dedicated staff. I am always seen…read moreon-time and the process is just seamless. Dr. Shrum always takes time to talk with me and address my concerns and I never feel rushed or like 'just another patient'. Bonnie handled my fitting for my new glasses. She was new to me at this location but was an absolute joy to work with. She was kind and had a great awareness for people and made my visit pleasant. I had to leave my old glasses for processing and when I went to check out, Donna even loaned me a pair of readers to hold me over till my glasses come in. She could have sold me a pair for $30 but no, she put the customer first... almost unheard of in today's society. There is no question that Dr. Shrum and his staff are top notch medical providers, but they are also at the top of their game in customer service. With a rare combination like this, my family will be back again and again and I recommend you do the same.

Outstanding service from Dr. Pham and his staff. I have been going here for years and Dr. Pham is…read morevery carrying and friendly.

Outstanding customer service..positive and knowledgeable front desk staff. I am visiting from out…read moreof town but they met all of my needs. Will share with my local family and friends.

May 6 I had an appointment and ordered glasses -after 5 visits of driving back and forth and…read moreattempting to get them to fit properly I gave up. Especially when they were supposed to be in after waiting another 2 weeks and I was notified they would not be in till Aug 3. 4 months- I had insurance for my vision which covered 1 pr of lenses, 1 pr of frames and 1 visit. I went back to this location for nostalgia reasons-well I'm cured of that. This was a 35-45 minute drive one way for me. I took the first prescription from my May 6 visit-to another optical location. In 2 weeks I had my glasses and they worked fine. I wanted a computer pr and trifocals. After 5 phone calls (I left at least 3 messages-if you have no intention of calling someone back, don't have an answering machine.) Someone from accounting did call. They were going to call me back to let me know about my credit-? Seemed nice enough-? Or if there would be one? I never took possession of the glasses-I could not use them they are useless- I let them know the doctor visit was legit-keep those funds. But I will get another pair of glasses if/as needed elsewhere- please Credit. I'm done with going back and forth. So I called twice today-once again no answer and no one retuned my call. When I waited in the office for one of my multiple visits-someone else came in to pick up. Both of her children's glasses were cut wrong. Another person came in because she got a call that her glasses were ready- but they weren't. I actually wrote this review while I was waiting in the office that day. I figured I would wait to post maybe all this is just a glitch. And when the accounting person was so nice and said she'd get back with me... Well - I see they don't seem to care- I'm out $255 ( waiting for them to credit my card or mail me a check). Approximately 10 hours of my life I will never get back. Nostalgia sucks sometimes- Update Called again after speaking with 4 people They credited my card....minus the restocking fee... hilarious-she pointed out on the bottom of the receipt it mentions it. Wow- it should read restocking fee applied regardless of how many times it takes us to get it right and how long it takes to get your glasses. 4 months-never again

Been a patient of Vision Source- Atascocita for almost 14 years, and sadly their service has…read moredeclined since the passing of Dr. Simpson. The front staff is just rude and have no business being in costumer service. They act like they are being bothered when you walk in. Recently it appears there has been a revolving door or doctors, which is concerning. Perhaps it's time to move on and find a new place.

Omar hooked it up! They took great care of me here start to finish. Would highly recommend.read more

My review is primarily towards the staff, customer service is just that......FOR THE CUSTOMER…read more.... I work in a medical clinic so I understand the demand and pressure staff can encounter on a daily basis; however, it falls on staff to be prepared. I arrived at 9:59am for my 10:00am appointment on Saturday and stood inside the door (because it's Texas and hot in August, go figure) and was told " we are trying to stop the alarm!!!!" In a not so 10:00ish voice so early on a beautiful Texas day. There was a huff and puff like I should not have shown for my appointment at all, but most importantly on time.....the nerve of me..... Here is a tip.....for free to the office staff...... 1). Adjust your attitude 2). Arrive to YOUR office 10 minutes early to prepare for alarms and to log into your computer 3). I have to come back to pick up my contacts, if greeted again with such an attitude, you will get exactly what you give........ This review is in no way directed to Dr. Reneau, he's the best, he just needs new staff!

I am extremely disappointed with the manager, Jessie. I had my eye exam at Amazing Eye care on Aug…read more23 I took my prescription to Target Optical. I received my glasses on Sept 2. I had a progressive lenses and was never able to use them. I went back to the doctor twice and the prescription was off. When I returned the third time he yelled at me and told me he was not going to send the lenses to the lab !! And that I needed to see the doctor again for the 3rd time!. I left the store, waste of money and time! DO NOT GO THERE! He thinks he owns the place and he has no right to treat the customers like that !

EXCELLENT customer service from Berenice. She was so nice over the phone, helpful, fast and…read moreefficient. I used to go to Pearl Vision but Target is just a way better deal and the customer service at this location is just next level. #ForeverCustomer Thank you!