I go to the Wharton office with Dr. Ermis. the staff are wonderful & I have been seeing Dr. Ermis…read morefor 20 years. At my appointment this morning, I was introduced to Corey, to assist me with ordering my new glasses. He was amazing! He helped me pick out frames that fit my face and went over the different items I usually when I have a new prescription. I highly recommen them.

Dr Hilton and Shrum and their technicians are amazing - highly knowledgeable and personable!…read more The staff member who handles contacts and the billing department in Atascocita are subpar at best. Called 3 times to make my contacts order. The team member end up emailing me their app with my contact order but the total cost due did not include my insurance benefits. After calling the office manager, the staff member finally called me today. As for billing, I had incurred a charge since last year and was constantly asked about paying it. I explained that there should not be a charge and to please explain what it's for. Finally after 13 months of the back and forth I received notification last week that it was a mistake and I don't owe you. Not sure I'll be back after all the hassle.

the staff here is so amazing and kind! i had a wonderful experience with brandy, donna, daisy, and…read moredestiny! they helped me most by being so friendly and flexible. dr rhonda was very professional and thorough !

This place is amazing. I've never had such a thorough experience. Everyone is super friendly and…read morethere are no silly questions. I loved this place so much I'm taking my son for his exam next week. Mind you I usually prefer pediatric centers but I feel my child will get the best care here. Thank you Dr. Rhonda and Ginger!

Outstanding customer service..positive and knowledgeable front desk staff. I am visiting from out…read moreof town but they met all of my needs. Will share with my local family and friends.

Outstanding service from Dr. Pham and his staff. I have been going here for years and Dr. Pham is…read morevery carrying and friendly.

I am happy to send everyone to the Eye Center because they have great people working there and they…read moreare doing great work.There is a eyeglass center there also.The doctors are amazing and take the time to explain what is going on with your exam.You would be experiencing a good time.

I have been going here since I was practically a child . I went off to college and then there have…read morebeen some years in between, but ultimately I went back and I love it here! Doctor is very great

Omar hooked it up! They took great care of me here start to finish. Would highly recommend.read more

My review is primarily towards the staff, customer service is just that......FOR THE CUSTOMER…read more.... I work in a medical clinic so I understand the demand and pressure staff can encounter on a daily basis; however, it falls on staff to be prepared. I arrived at 9:59am for my 10:00am appointment on Saturday and stood inside the door (because it's Texas and hot in August, go figure) and was told " we are trying to stop the alarm!!!!" In a not so 10:00ish voice so early on a beautiful Texas day. There was a huff and puff like I should not have shown for my appointment at all, but most importantly on time.....the nerve of me..... Here is a tip.....for free to the office staff...... 1). Adjust your attitude 2). Arrive to YOUR office 10 minutes early to prepare for alarms and to log into your computer 3). I have to come back to pick up my contacts, if greeted again with such an attitude, you will get exactly what you give........ This review is in no way directed to Dr. Reneau, he's the best, he just needs new staff!

Great experience at Visionworks. The customer service was friendly, helpful, and made everything…read moreeasy. I also appreciated that they were honest with pricing and didn't try to overcharge me. Definitely recommend.

I went to lone star eye care to get my exam. Everything was great. The whole experience was…read moredestroyed by the super intense woman at the visionworks. We had to pick up our new prescription and this lady was trying to upsell everything. Intensely and uncontrollably. All we wanted what to pick up our prescription and she would not give it to us because she was trying to sell contacts and glasses. Don't think I will be back just because of her...

I came in to get an adjustment to a new pair of glasses I ordered online as they were sliding down…read moremy nose. I am not a patient of this establishment, because they are actually on the other side of town from me but I happened to be nearby so I popped in. They were friendly, directed me to wait for a few moments till someone was available which only ended up being about 2-3 mins. Then Crystal (sp?) came over and adjusted my glasses. It was a HUGE improvement to the fit. She was so nice, especially for someone who isn't a patient. They didn't and don't charge for adjustments or small fixes. A wonderful experience. If they treat their not-patients like this k can only imagine how well they treat their actual patients

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.

I am extremely disappointed with the manager, Jessie. I had my eye exam at Amazing Eye care on Aug…read more23 I took my prescription to Target Optical. I received my glasses on Sept 2. I had a progressive lenses and was never able to use them. I went back to the doctor twice and the prescription was off. When I returned the third time he yelled at me and told me he was not going to send the lenses to the lab !! And that I needed to see the doctor again for the 3rd time!. I left the store, waste of money and time! DO NOT GO THERE! He thinks he owns the place and he has no right to treat the customers like that !

EXCELLENT customer service from Berenice. She was so nice over the phone, helpful, fast and…read moreefficient. I used to go to Pearl Vision but Target is just a way better deal and the customer service at this location is just next level. #ForeverCustomer Thank you!

I wish I could give them less than one star. I went and picked out my frames and all was well…read more With the COVID19 rules I couldnt touch the galsses, but I did get to try out 3 pairs. When my glasses were ready, they wouldnt let me in the store, they just handed me my glasses at the front baracade and we were through. No try them on to see if they fit, and I asked for a cleaning cloth and they told me they didnt give them anymore. When I started to leave he handed me a disposable galss case and told me that was to keep my glasses in. I told him it is trash, just keep it. I will NEVER, may I repeat NEVER get another pair of glasses from WALMART VISION

Not pleased with the helping 1 person at a time. Had to wait for a customer to go thru the whole…read moreprocess of picking out frames while waiting to pick up my glasses that had come in. If you are going to limit it to this extreme at least schedule more than 1 associate to accommodate customers who are there for just a quick pick up.

I have been pleased with Dr. Shrum for years. He always spends plenty of time with me and explains…read morethings very thoroughly. I wouldn't go anywhere else. I have been wearing glasses for 55 years and he is my all-time favorite.

5 stars are simply not enough to describe Dr. Shrum and his dedicated staff. I am always seen…read moreon-time and the process is just seamless. Dr. Shrum always takes time to talk with me and address my concerns and I never feel rushed or like 'just another patient'. Bonnie handled my fitting for my new glasses. She was new to me at this location but was an absolute joy to work with. She was kind and had a great awareness for people and made my visit pleasant. I had to leave my old glasses for processing and when I went to check out, Donna even loaned me a pair of readers to hold me over till my glasses come in. She could have sold me a pair for $30 but no, she put the customer first... almost unheard of in today's society. There is no question that Dr. Shrum and his staff are top notch medical providers, but they are also at the top of their game in customer service. With a rare combination like this, my family will be back again and again and I recommend you do the same.