I have been visiting John Reiter for about 10 years now. I'm not quite sure how I stumbled upon…read morethis place as I have been one to frequent places like TSO, Eyemasters and Vision Works most of my life. The folks at this place are VERY friendly and extremely helpful. Definitely not as cold as other places. I started getting my safety glasses here but now I just got all of my glasses and my kids glasses here. Working in construction for many years, I do have situations occur where I lose my glasses, they fall out of my pocket, they break, etc. ANY time I need a pair of replacement glasses, they are always so understanding and hook me up with a new set in short time. As far as the value, I feel like I get a MUCH BETTER PRODUCT here as opposed to the other places I mentioned earlier. I HIGHLY RECOMMEND anybody needing glasses to visit Reiters.

Been going there for forty years. Best personalized service you could ever ask for. John always…read morehas a smile and calm demeanor. If you have a glasses problem, he can fix it for you. Whatever that may be.

Boutique feel in the wonderfully decorated office and waiting area. Friendly staff. Down to earth…read moredoctors. Never had any issue. Great selection on frames. They carry regular to the higher end names. There is no "doctor's office" feel here, more like a salon feel.

What I need is to exchange these glasses for a different pair. If you can do that,fine. If you…read morecan't then you will have lost a customer,permanently!

Beware of Double Charges and Poor Service at VisionWorks in Baytown, TX…read more About a month ago, I bought a pair of glasses and sunglasses from VisionWorks in Baytown. After checking my Flexible Spending MasterCard, I realized I had been charged twice for the same transaction, leaving me with a negative balance that I had to repay to my account. When I called VisionWorks, they claimed it didn't happen. Then, mysteriously, one of the transactions disappeared the next day. That issue was resolved, but then I ran into another problem. I received my glasses, which worked fine. However, I couldn't see properly through the sunglasses and needed a refund. All of a sudden, I wasn't able to get the full refund because of some "discount" transaction that no one could explain. Bottom line: Be very careful if you're shopping at this location. Check your receipts and account statements closely. Their customer service is awful, and I can't recommend doing business here after such a frustrating experience.

The employees are awesome & they actually care & go out of their way to help you. To give you the…read morebest deal & quality. I was very impressed & will come back!

I have been with vision works for 4 years and highly recommend due to great customer service!read more

Worst business in Texas. Saved my money for several months and she gave me an estimate beforehand…read more 350.00 includes exam and a basic pair of bifocals. When they were ready she tried to charge me 500.00 bucks and I told her that wasn't gonna happen. I was walking out with no glasses and all my money. She changed her tune to 350 $ so I paid it. 3 months later one earpiece came off. Took them to her and next day she says they ready. When I put them on it fell back off. Next day she calls me back in and says she can't fix them and I just need to buy a new pair of frames... Needless to say she was told where to go and she lost my business. Only reason I went there is bc I got my very first pair from her with no problems. She was determined to get 500 dollars out of me one way or another

Dr. Nguyen immediately found my vision issue after years of different doctors. She got me to the…read morespecialist I needed. I will always be thankful I found her.

I've been calling this office for over a month three times a week trying to get an appointment. No…read moreone will answer the phone. So I've left dozens of messages stating I need an appointment. I've been going to this clinic for years. All of a sudden, they don't answer the phone ever, and I'm forced to leave a message. They have never called me back. I've given up. I'll find a new eye doctor. Avoid this place.

Do not spend your money there. It took me 6 months to get my glasses from Minal. She is a very…read moredeceptive. She switched the Adidas glasses I purchased. She went to DC and never contacted me for the my glasses. I asked for a refund and she refused to issue a refund. With 3 weeks the glasses were broken. I returned it to her by mail because is she the most horrible individual I have ever encountered. She is vey disgusting and lies to customers. Don't send your money there , she over charges for those products. I was not able to use my glasses. She was very combative over the phone and threatened to call the cops when she could not furnish my product within the specified time she said it would be ready. Don't go there .

Very nice staff. Helpful and friendly. The eye doctor did a wonderful job with my 5 year old…read moredaughter.

The only good thing at this place was the doctor I saw…read more I ordered a pair of glasses with Frazier after my appointment in May. I didn't get my glasses until mid-June. Once I got them, the lenses would come out at the top and then about mid June, the right lense fully popped out. I took them back in on July 14th asking if they could fix them. I was told that the lenses were too small and they needed to be sent back. They insisted that they would be expedited and that I needed to wear my old glasses with my outdated prescription in the meantime. I asked for a printout of my prescription and the tech said "you're gonna order glasses online?!" And acted as though it personally offended her. She provided me with the printout once I explained that I would need a back up pair in the event one pair was to break again. After 3 weeks of waiting for my "expedited" glasses, I called to ask about them. They advised me that they were in but just hadn't gotten around to calling me yet. I asked if I could just get a refund instead, and was advised that it was past the cutoff for a refund since the original appointment was in May. Even though I've had the glasses for less than a month, and here it is August. I won't be purchasing glasses from this place EVER again, but wouldn't mind seeing the doctor if needed.

This was an overall horrible experience. I had to call and be put on hold several times. I waited…read morefor 3 weeks and when I finally received my glasses they were no where near the quality they were presented. The transition lenses were horrible quality like there is no protection at all. The best thing about the place was the manager was professional and gave me my return.