This review is for Quincie Novella ! Everybody was wonderful…read moreand very easy to work with very professional and always answered all of my questions! If not for Quincie I don't know how I would've stayed calm through this whole situation! She took such great care and very professional and very sincere and sympathetic the whole time! She always returned any of our calls and all of our needs were always met ! She was always there and on time whenever she said she would be and she always brought a smile and something positive to say! I've always said the hardest thing about life is death Having Salice in my life was very comforting in this time of need! Apple and Cecilia were here most of the time taking care of our Esther! Wonderful young ladies! Thank you Quincie Thank you Salus Sending blessings your way always Tina and Dan Waage

We were recommended to Quincie Novella and Salus Homecare by Jewish Family Services of San Diego…read morewho have worked with Salus for over 17 years. When my mother reached the point that it was clear she required hospice, they were prompt, efficient, incredibly caring and thorough. The Salus Team allowed my mother to have her last few days at home and to pass peacefully with dignity. Can never thank them enough.

My nurse was very knowledgeable and skilled and She was also good conversation. This review is…read moremostly for my Nurse. I think the medical professionals there are skilled, but not so much on the administrative side of things. It was kind of difficult to order supplies.

I have had wonderful service from the Nurses Maryann and Jill. They have cared for both my husband…read moreafter surgery 7 days a week and for my mother with multiple issues. When they say they are going to come they show up no issues. They show great concern, are available for questions by text and have aided in the recovery of my husband not getting an infection and in care of my mother with multiple health issues and falls. My mother is 91 and also has bath aide with Yolanda, this has been a huge help to me to have this assistance twice a week and has take some weight off my shoulders. She is so very kind and patient with my mother which is beyond wonderful. We have had Stan for PT for both my husband after surgery and my mom after falls and he is OUTSTANDING, compassionate and keeps my mom laughing which helps her spirit. If we need PT we always request Stan! My reason for only giving 3 instead of 5 is NOT the Nurses, Aides or PT it is SUPPLIES - they take months and I have to purchase supplies out of my own pocket then the supplies show up 2-3 months after ordered and WRONG things come, not even what was ordered. For example my husband had foot surgery and supplies were ordered by Jill, followed up at least 5 times and finally THREE MONTHS later they show up and there are multiple things never ordered in the box. In the meantime to avoid an infection I had to purchase supplies. Our recent order for a fall for my mom Jill placed an order on 07/10 and today is 07/22 - NOTHING - multiple follow ups by Jill and Maryann and still nothing. I am not sure why it takes so long for the supplies that are urgently needed for treatment to stop infections. If it is the company Bryam then SWITCH - but this has been an issue for over a year and is very concerning. I have spent hundreds of dollars purchasing supplies that either show up months later or never show up at all. My insurance is being billed for these supplies, but they show up LATE, if treatment was held off waiting on these supplies my husband could have lost his foot from infection. Bryam has a 1.1 rating which should tell you all you need to know about this company.

Out of all the caregivers they sent only 2 were outstanding…read more Once my respite benefits ended the care coordinator stopped all communication with me, my texts messages were ignored and I was completely written off which leads me to believe all they care about is money, helping the elderly or burned out caregivers does not seem to be a priority for her / staff. Why are these people in the industry if your actions/ inactions display your indifference? Thank God that through my social worker I was able to receive additional respite for an additional year. I called AGAIN however the coordinator Karen told me they did NOT have caregivers that had the necessary skills to help my elderly mom who has severe dementia and other health conditions. My advice to you seek and interview multiple care agencies. Ask many questions, if your loved one has dementia or other health conditions and needs extra help look elsewhere. If you are a burned out caregiver and need a respite you do not have to go with this office ask your social worker for a list of care agencies you can interview and choose from. You don't have to learn the hard way like I did. I hope this helps someone!

Dan (owner) and his entire staff (from the office staff to their amazing caregiver) are caring,…read morethoughtful people who truly take into consideration the needs of their clients. My family is grateful for your compassion and expertise as we have navigated mom's health over the past couple of years. Thank you!

I had surgery June 2025. We planned ahead of time over 5 weeks, for care for my 96 year old mother…read more They were hesitant about filling our needs (which were not unusual by any normal healthcare standards). We talked with the coordinator in the Laguna Niguel location, AND we did a "meet and greet" and and in home inspection/consult. She was pleased with how our house was set up. Mom is easy care, quite self sufficient and ambulatory I was not going to be able to do much for a week or two and needed rest. Mom needed showers, meal prep and some supervision. We have a fall alert for overnight and emergencies. All but one of the FOUR caregivers were inept (we would have like to hire the one but she was already booked). One was not fluent and on her phone most of the time. I sent her away the day after surgery. So much stress they put my bed rest recovery in jeopardy! We had arranged for a hairdresser to come do Mom's hair and when she arrived there was some kind of mix up. We specifically asked for Mom smokers and two smelled like smoke. We did not use them again.

Thanks to Comfort Keepers we survived a rough couple months navigating my mother's health and…read moreassessing her amount of care needed after a sudden health decline. The team was easily accessible via text line and the terms of payment were very clear. Each care taker was very attentive and was quick to communicate with me what was happening- at my mom's house. I felt confident moving forward with the agency as they were always consistent- never a missed shift. I was not sure the amount of care we would need at our first meeting- but DeDe was very reassuring that we would work things out. After a short run with another agency, and bad experience- I 100% recommend CK -either short term care after an injury, or long term they will work with your needs- and that changes week to week! They were so kind and patient as we worked through scheduling shifts and the amount of care needed for my mom.

Courtney is absolutely the best. She has been great about getting warranty work pushed through and…read morekeeping us posted about repair status. She really goes out of her way and it is greatly appreciated

Wow! I just got off the phone with a lady named Arda who treated me horribly on the phone!!!! I was…read morehelping a senior friend find a home and she was short and rude with her answers. She wanted to know where I got the phone number (which I found online) and accused me of being a marketer since she has been in this business for 20 years and has had to deal with them calling her! I WOULD NEVER PLACE MY DEAR SENIOR FRIEND IN A HOME THAT IS RUN BY AN INDIVIDUAL WHO TREATED ME SO POORLY.....CAN YOU IMAGINE HOW THE SENIORS ARE TREATED?!!!!

My apologies if you booked a loved one into a stay here within the past two months. I could've…read morewarned you off of it but I was too busy trying to make sure I had everything I needed from them before I began burning bridges. Where to begin? First, Yelp is but one source from which to review a skilled nursing facility (SNIF). I once read a yelp review of a particular college which said, in essence, "surely you aren't going to select your college based on yelp reviews..." and the same theory applies here. If you're able, go visit as many places as you can bear to before making a decision on where to place a loved one. Also, check this excellent site before making a decision: * medicare.gov/nursinghomecompare/search.html. If you stop reading now and go to that web site this review was worth it. It's at that web site that you'll learn that Flagshi* (my pet name for them) is rated below average in their health inspection (2 stars out of 5) and much below average in staffing (1 star out of 5). If you think that "much below average" is a good way to staff a SNIF I invite you to press the call button in the middle of the night when you require care. If you pressed it in September you might still be awaiting a response. Medicare has somehow rated this facility 5 stars on "quality measures" which I boil down to "you bought the books for the class even though you failed to crack them and flunked all of the assignments". Unless you're going to buy me a few drinks I'll refrain from telling you my whole Flagshi* story but I'll boil it down to the essentials: * With few exceptions, staff here will not look at you, initiate a conversation with you, or offer to help in any way. Every single time I needed to speak to a nurse I went to the nurse's station where those who were there ignored me completely until I interrupted their computer time to ask if they could help with something my mother required. In almost every instance they passed my request onto someone else, frequently after a 15+ minute wait. * During the entirety of my visits I never once saw a doctor or saw a doctor interacting with my mother. Neither did my family ever speak to a doctor via phone. We did speak to a "Physician's Assistant" leading me to question just who she was assisting. From where my family and I sat she appeared to be running the show, ineffectively and beyond the bounds of her credentials. Where is the doctor? Who knows. * Pressing the "call button" and receiving no response is one thing. Me going to find someone and ask directly for assistance is another. On a weekend afternoon my mother needed to use the bathroom, something for which she required significant assistance. Not only was there no response to the call button but I could find nobody on staff to help. Not a soul. I finally asked a nurse who passed my request off to another nurse who came in after 10 minutes of my pleading only to look at my mother and say he couldn't help. * Staff here failed to accurately book followup appointments for my mom resulting in her being discharged having seen neither her Orthopedist or a Pain Management doctor at any time during her 6 week stay. Following her release we got her to her Orthopedist only to learn that the screws that were supposed to hold together her broken femur had fallen out. The extent of what my family was told during her stay was in week 5 when we were informed that an X-Ray showed that her break "isn't healing". * Obviously, with a broken, unset femur and various detached hardware inside her, Mom was doing horribly. Her pain level was life-altering. Instead of escalating that observation PTs went about their work with her, resulting in their determination that she was not progressing. No sh*t, Sherlock. You try standing and walking with a broken femur. Their observations, if voiced, should've gotten my mom seen by an Orthopedist stat. Do you need me to go on here? I could. Horribly messed up paperwork resulting in unprofessional discharge proceedings, case managers who are halfway out the door while you still have questions and concerns... the list goes on ad inifinitum. I've now seen how a functional, caring, adequately staffed SNIF runs and Flagshi* is the polar opposite of that. It is not hyperbole to say that my Mom's life was shortened by the lack of care she received from this place. I don't have a worst enemy but if I did? Even I wouldn't send them here.

The folks at Flagship took extremely good care of my dad in his final days. Hilary in particular…read morewas so kind to him, and made him feel special and nurtured when he was in a pretty terrible state of health, both mentally and physically. Dad required a "sitter" who helped him also, because he was so agitated, and was prone to getting out of bed and falling. Gerry was a SAINT with dad, and I got the feeling it was not "just a job" for him, but a mission and purpose. That relieved us so greatly when we were so worried. Thank you Gerry, Hilary, and Kathy for above and beyond great care for Dad!!

My partner's mother was a resident at Trabuco Hills Post Acute for a few weeks after a fall. While…read moreno one wants to place a family member in a facility they did a good job taking care of her and addressed her needs as necessary. I found all the staff we interacted with to be very professional and supportive.

This is excellent place the staff is friendly and helpful. I came here had a stroke and I got…read moreassisted right away physical therapy got right on me had me stand up and got using me using the exercise bike to get my strength back. The building is clean and modern. The activities are great they watch tv and movies, play music, and have special guest come in sing and do activities for holidays. They have a ice cream parlor on Fridays .If I got sick again I would come here again but I hope I don't get sick again

Our experience with ComForCare has been absolutely life changing. Finding the right care for our…read moremom and dad was extremely stressful and not a choice we took lightly. However, when we found ComForCare we knew right away that we'd made the best choice. From the owner Brian, his staff nurse Patti and the caregivers themselves we have found compassionate, respectful and loving people who truly CARE for our loved ones. They are responsive, supportive and give us peace of mind know that things are running smoothly at home. They also go above and beyond when it comes to my parent's care. They feel like family to us. Not only are they reliable, communication is a strong suit of the company. I cannot recommend them enough! If you're looking for the best for your loved one's care at home ComForCare is the place!

Brian and his team have been an absolute pleasure to work with. When my mother-in-law's health…read morebegan to decline rapidly, we needed support we could trust--and ComForCare was there for us every step of the way. Their compassion, professionalism, and genuine care made an incredibly difficult time much more manageable. We felt very lucky to have found them, highly recommend!