we started with avery after having consistency and competency issues with other agencies (brightstar and chelsea). we've found their staff to be caring, proficient, and reliable, and the communication all around to be excellent. it really seems that they try to find a good match for the families and caregivers, and the nurses seem happier in their placements, which is good all around. we know as well as anyone how difficult it is to find and keep consistent nursing. i have had very positive experiences with avery, and my daughter, who is extremely high care needs (ventilator, trach, g-tube, vp shunt, full assist, wheelchair, nonverbal, deaf-blind, lissencephaly, hydrocephalus, seizure disorder, medical diet, infantile spasms, muscular dystrophy, neurodegenerative disease) has been with them since she was about 20 months old. she is thriving and will be four years old in a couple months. i find drew and the rest of the admin staff to be very caring, professional, and compassionate, and find the nurses to be of the same caliber. it really helps take the pressure off the nursing element of my daughter's care so that i can focus on the other elements of being a special-needs mom; doing the regular parenting stuff plus learning educational and medical techniques, navigating the insurance element, advocating regional center and school district services and IEPs, specialty financial planning, keeping our sanity, and fostering my daughter's growth and development as best we can. being a mom is immensely stressful and having the additional pressures of medical fragility, chronic illness, and special-needs is a lot emotionally for any parent, but they have helped our family immensely and we are very grateful for them, and would highly recommend them to anyone needing compassionate home care. read more