Moved my mom in with us from out of state. Lincare went the extra mile to get her set-up quickly with her oxygen supplies. The first compressor they delivered was different than what we were accustomed to and they quickly changed it out for one that met our specifications. Additionally, the new machine is the quietest we have had. I spoke with Ruby multiple times and she was so patient and responsive. She is a gem. Thank you! read more

I had a bad experience with LinCare they are very rude. I been with the same cushion for CPap machine for a month. I did not know that I need to change my cushion every 2 weeks Marcos V. did not explained well. Also they only give me 2 filters. My husband got his CPap machine yesterday from another company he got 6 cushions and 6 filters and we have the same insurance. When I call them to explained me why I have less supplies than my husband their only explanation was they had less supplies. If I was told that they have less supplies I would understand, but they did not told me. read more

I have been on oxygen for the last 6 years. My first supplier was Apria (terrible). The second was Super Care (not much better). Now I am with Lincare (fantastic). I am very pleased to have them take care of my medical needs. They do a great job !! read more

George came to our house in Irvine and he was so caring and so thoughtful. I had never met this man before and I am now going to ask for him. I just want to thank him for being so knowledgeable of what he does, he is also so excited just to help you out. Wanda read more

Here are the three largest Anthem approved DME vendors for CPAP supplies: 1. Apria 2. SuperCare 3. Lincare I have purchased from both Apria and SuperCare over the past five years and it has been an absolute nightmare every three months! I have experienced a constant barrage of unexplained and inexcusable errors, omissions, intentional order manipulation and extremely, and I mean extremely frustrating conversations with both of them. I have filed grievances through my insurance company (Anthem) at least five times about their order manipulation, mindless order processing procedure, lack of order status, billing mistakes and difficulty receiving credits when due among other practices. If you want to pull your hair out and age quickly, just do business with either Apria or SuperCare. When I finally reached the end of my rope, I discovered that Lincare was now an approved DME vendor, I contacted them immediately and became a new customer. I ordered a new CPAP machine and everything went smoothly!! What a relief. I've now ordered my first quarterly supplies and it went smoothly as well. No overselling, no surprises, billing was accurate, and the people are knowledgeable and easy to talk to. Done. Until you experience the other two disasters, you don't know how much worse you could have it each and every quarter. Thank you Lincare. read more

I'm gonna be honest- I did not like this place at first but it was a classic case of contempt prior to investigation. When you haven't had a good night sleep for a few years, and your soul is slowly deteriorating, it can be quite a relief to find out a c pap machine may fix it. But then i started getting a little impatient with the staff at the medical supply company. I felt like I wasn't being called back soon enough or informed etc but in hindsight I was just being a sleepless little gremlin taking it out on everyone in my path. Nika and Melanie are accommodating sleep goddesses and anyone would be lucky to cross paths with them on their sleepless adventures. read more

I have been a customer of Lincare in Orange for about 20 years. They used to be excellent. Now they are absolutely terrible. It took 6 months and 5 phone calls for them to supply a new CPAP machine. On 4 of the calls, I was told that the person I needed to talk to wasn't available, but my call would be returned by the end of the day or within 24 hrs. - none where returned. When I finally was able to talk to them, the original prescription, sent by my doctor to Lincare back in Feb/Mar, had expired due to their incompetence. They had to obtain a new prescription from my doctor. When I first dealt with them years ago, they used to send a tech out (great guy) to set up and demonstrate usage of the machine. Now, they require you to pick up the machine. They're located in an obscure, hard to find location in an industrial park that is about an hour round trip for me. They had delivered my 4 previous new CPAP machines (the service life of a CPAP machine is 5 years). When I arrived to pick up the machine, they had the order all screwed up. I had arranged with the so-called 'customer service' rep for the machine to have a shorter hose and an endcap (to replace the humidifier unit which I don't use). The tech had no idea of this. They did not have the endcap in stock. They said they would order one and would call me to come and pick it up. I finally was able to get them to agree, reluctantly, to ship it to me. They stated that they normally do not ship items. I'd forgotten this - I had to pick up two 1" x 3" x 1/16" fabric air filters for my previous machine a few years ago. I waited 3 weeks and 2 phone calls before the package arrived. They shipped me another humidifier unit - not the endcap. It took 3 more (2 more 'we'll call back within 24 hrs', non-returned calls). Now, they have the endcap in stock and will ship it out to me today. Why they hadn't already shipped me this now in stock item, they couldn't answer. I'm taking bets ... It is now Sept and I still do not have my new machine up and running. Unless you enjoy adventures like I've described above, I highly recommend that you find ANY other CPAP supplier! read more

I was provided with a Nebulizer for my breathing condition caused by my Cancer. I used it only for a short time ( it was not very effective treatment) I had radiation treatment instead. I had my Albulteral prescribed and was supplied by Walgreens, Lincare transferred the prescription & filled several prescriptions ( I had stopped using the medication) but they kept sending more! I finally asked to have the medication stopped. But for several years ( off & on ) got calls from a call center trying to get me to start the ordering I kept telling them I am no, had to finally block there phone number. Fast forward I started seeing another Doctor he started me another drug ( that needed to be Nebulized ) I was not sure how long I would be using? I got tubing packets to use the nebulizer it now is a part of my treatments for now! I get the medications from a speciality pharmacy ( they accept all of my Part B) so I have no out of pocket! Now Lincare wants the prescription in order to supply tubing ( I'm still under the 5 year useful life of the actual Nebulizer due to expire in November 2023 ( from 2018 when I rented it till it was paid for $1,300.00 a Nebulizer I can buy on Amazon for $39.00 ) these units would never survive 5 years so we over pay & have to pay for a no warranty item. This allows me to "live" & able to breath! My frustration & concern is that I had them "Spend" our tax dollars as they kept buying a drug I did not need and in the end I had to throw all away. Secondly I do not want to be a part of a Medicare fraud. Or the worst part is a needed tubing right now for my treatments. The told me no tubing unless I transfer my prescription! Wow it's not part of my Medicare treatments requirement to be "told" I must give them business because they are providing a service they are already contracted with! read more

Update: We've had no problems for the past 15-20 interactions. Received O2 when ordered & on time. We know now to not wait when reordering. Again, delivery guys are great! read more

A big Thank you to Viviana who coordinated getting our oxygen cocentrator to me during our family cruise in June. She had to speak to Lincare Portland office as well as Lewisburg Idaho where the cruse ended. Along the way we met some very nice people with Lincare in those cities. I was able to travel worry free. Thanks again Tom Monserat read more

Called Lincare to schedule my dads oxygen tank and supplies delivery, all went smoothly. George was super helpful and friendly delivering great customer service. read more

I am back with Lincare after being gone for awhile due to insurance issues. I'm very happy to be back with Lincare! I worked with Melanie a wonderful, kind, helpful, caring lady. I also worked with Nika (hope I spelled name right) the manager who took over for Angel who worked with me for years who was awesome. Now I'm thrilled to death to be working with Nika. She the same as Melanie a wonderful warm, kind, caring person. Once they received my Drs orders I received a phone call from Nika to come to the office to pick up my equipment. The process was smooth and quick . They were patient and went through instructing me on how to use the equipment. It was a very good experience. Thank you Lincare. I hope to continue to have excellent care forever. read more

One of the easiest DME companies to work with! I work in a skilled nursing facility so I deal with a lot of DME companies. I know the documentation requirements for Medicare are very strict but Lincare provided specific instructions that made the process very easy. Melanie was very professional and proactive, following up with me and helping to get documents directly from MD office. What a gem! read more

Worst company EVER...always errors with billing. Wait times on the phone of +hour per call...assuming you don't get disconnected and have to start over. Over and over I paid bills but still got "deliquency" notices...all stating the numerous times they have attempted contact..ie. zero times. Go some where else if you have a choice... Kit B read more

I wish I could give a zero star as the people here are useless and that's a compliment since all they know how to do is mislead and tell lies! After waiting three weeks, having my Dr send in paperwork twice, they now say they can't reestablish my account and fill my order for supplies. read more

Spoke with Nikka today to get a new CPAP prescription started. From the moment she came on the phone, she felt hostile. She was argumentative, not a good listener, talked over me, and made me feel like she was doing me a favor. She should not be dealing directly with customers. Happy to give details should a member of the management team care about their customer service. read more

I am a brand new CPAP person, Lincare purchased the company who sent me my CPAP machine Aircare SMRT, the CPAP machine was sent without a hose or mask, neither company will take responsibility to get me the supplies to actually use the machine that I need. I have been dealing with this now for over 10 days and no one is willing to help, I call every day and am told I cant be helped but someone will call me back, which no one does. Horrible customer service. USE ANOTHER COMPANY if you want to be helped with your medical supplies. read more

They are holding my cpap supplies hostage forcing me to stop using cpap because they couldn't receive my usage numbers from SD card due to them switching from 2g network to 5g..I had to speak to 5 different people in their joke of a company to be disconnected 2x n I was on landline..over 4 hours wasted on them finger pointing and their rep SUNSHINE FROM FARMINGDALE NJ OFFICE IS THE RUDEST PERSON WHO ACTUALLY SAID SHE'S FREEZING MY ACCOUNT FROM RECEIVING SUPPLIES DUE TO THEIR MISTAKES read more

Too bad there is not an option to give this company minus zero stars. Other reviews are very telling about Lincare. They are absolutely the most inept and unprofessional company I have ever dealt with. Besides being rude, they are not helpful and do not follow through with providing acceptable advice to their patients/customers who have questions or concerns about their equipment. If you are in need of medical equipment, please do not consider Lincare. They are not the only rodeo in town. read more

Hat's off to Jamie. I needed to arrange oxygen for my mother for her extended stay in a high altitude destination. He called to follow through and was very good about making sure I completed all of the paperwork properly before I faxed it back to him. Jamie also coordinated with the local Lincare office there and made sure that everything was taken care of so that the service would be in place for our arrival. Job well done, thank you! read more

My pulmonary doctor, Dr. Savani in Placentia ordered a CPAP machine for me from this company on March 15. I followed up with Lydia here on March 19 and she said I would have a machine in 7 to 10 days. I called back on March 26 and was unable to reach anyone and did not have my call returned. I called back on March 27 and Lydia told me their CPAP machines were on back order and it would be another 4 to 6 months before I could get a machine. YES, that was 4 to 6 months. Dr. Savoni diagnosed me with severe sleep apnea and this unprofessional distributor is making wait up to 8 months. Ridiculous and that is why I am calling them out. The only reason they get 1 star is because I cannot hit 0. read more

*** I would rate this company a 0 if that were on the scale.*** Worst company ever!!! My elderly mother needed Lincare oxygen as she had a emergency while on vacation. Once home, a few days later, she recieved oxygen that her insurance provided, Apria. A call was made to Lincare to retrieve their equipment. They informed us they would pick up said equipment, in a week and a half. They did pick up the equipment and are now billing her for the entire month (policy). I call them on the The 3rd and the equpiment was picked up on the 14th. I have called several times, went to the Orange location three time's and even went to the location where it began on our vacation. I have now attempted to contact Lincare through their corporate web site. What a HUGH JOKE, not only can I not find anyone to talk to, when I finally do, not one person employed with this company has called back when they said they would or know what they are talking about. I talk slow and clear, NOTHING! So frustrated, now they are threatening to send my 84year old mother to collections! I will contact the better business bureau next! read more

Good luck getting straight answers and/or getting them to return phone calls. Nobody who works there seems to have the slightest idea what they are doing; they all seem totally clueless and inept! I'm not exaggerating in the least when I say that even the DMV is like a an efficient, well-oiled machine compared to these guys -- yes, Lincare is THAT lazy and incompetent! Every time I finish a phone call with them I'm just about ready to start banging my head against the wall! They can't even manage to do something as simple as a regularly quarterly insurance re-authorizations. You'll be wondering why your medical supplies haven't arrived in the mail and so you'll call them, only to find out that "Oops, we forgot...again!". Or "Oops, we lied to you again and told you it had been done when, in fact, we haven't even bothered to start the process yet, despite knowing the due date three months ago...because, yup, your insurance requires re-authorization every three months!" Even when you call them weeks before the re-authorization expires to remind them (yeah, you have to REMIND THEM to do their jobs...over and over and over, every time your authorization is due), they still take weeks to get it done. They won't ever call you when there's a problem. The only way you'll know something is amiss is if you are proactive and constantly call to check up on them...or if your supplies simply stop showing up in the mail. You'll have to call them and hound them and constantly be breathing down their necks just to get them to lift a finger to do their jobs. Seriously, this place is an absolute disgrace! read more

By far the worst, most unprofessional people/company I have dealt with in many years. I have been using them for CPAP supplies for about 6 months and the service is so so. Although I have asked not to receive certain items routinely, they continue to send me stuff I don't use and bill my insurance company. The worst of all, Lincare picked up my CPAP machine for repair over 6 weeks ago for repair and I never heard back from them. I've been calling for over a week and I finally spoke to someone that stated they never picked up my machine and have no record of it. They told me they would call back in a few minutes but never did. So basically I'm out a CPAP machine that cost over a $1,000.00. These people treated me unfairly. read more

If I could give these idiots a zero rating I would. Complete lack of follow through after numerous phone calls and speaking to a so called customer rep. I guess when you can't get a job stocking underwear at Wallmart, Lincare is where people go next. What a joke...they need to go out of business. read more

Bad service I call three times for return service but no one called me back I have to return the oxygen machine by myself. And I wait very long in the office. read more

Ordered replacement parts and they said they will ship right away and 2 wks later still not received. When followed up. They said one of the parts are back ordered so will not ship until all the items are ready. No calls from them about back order item or anything about delayed shipment. read more

Just like everyone else's angry post....The customer service here is ridiculous. If you want to be a shitty customer service rep dealing with patients medical devices is NOT the field for you. If someone needs oxygen tanks or hoses for the tanks and you tell them on the phone they will be delivered but you fail to even enter an order..... Wtf are you doing? You have one job. Someone calls you, you put in the order so the driver knows where to go. That's it. And don't have a driver call me to let me know it can't be delivered because you fucked up. You know damn well there was nothing in there to be delivered. read more

This company claims to send product then bills you when nothing is received. They call constantly to push you to order from them. I hate that insurance recommends them. Go somewhere else!!! read more

Had the hospital bed in before Mom moved in. Always helpful and courteous. We have a bed, wheelchair and walker. All delivered by a friendly and courteous driver. read more

If I could have given a big fat ZERO I would have. I am now waiting over 2 months on a CPAP. They keep blaming my insurance, but they have bent over backwards to get this pushed through! Lincare has lied at both the local and corporate level. DON'T do business with them! RUN!!! read more

Lincare is the worst company I have ever dealt with for service. They don't find its necessary to return phone calls, nor do they find it important to deliver supplies in a timely manor when you finally get through to them. I am reporting them to Medicare and hope many others do also. read more

DO NOT use this company. My insurance company quit paying for their services as my insurance will cover the monthly amount until it equates to purchase price. After paying ourselves for SEVERAL months we purchased our own concentrator I then called to have them come pick up their equipment. They said I would need a prescription from the doctor in order for them to do that. While I understand this is for my own "safety/health" I said I was more than willing to sign a form stating I did this at my own request as I did not want to bother the doctor office. They said that was fine then came back on the line and refused to do it without doctor permission. Now I remind you this is MY body AND MY money. Of course I did call my doctors office and they are faxing over permission to pick up the machine but I still stand by the philosophy that if I want equipment removed AND I am willing to sign an AMA form then the company should come remove it and remove it now. I will say it again DO NOT use this company!!!! read more

Do NOT do business with this company. They commit fraud and I intend to report it to my insurance company. They provided a nebulizer to me in January. Charged me my full deductible and then still billed my insurance company for the full amount and I still had to pay the remaining. And now they are still charging my insurance company every month for services that they are not providing to me!! Warning: EVERYONE should check their EOB statements to see if Lincare is billing your insurance company for services that they are not providing to you. read more

1 star only because I cannot choose 0. Never in my life have I encountered such rude staff or unwillingness to help. Patients who need O2 are sick. They do not have time to be on the phone all day getting round about answers, or told Medicare criteria which they do not understand (nor is it their job to understand), or told to contact their health care team, or to go see the doctor again. Patients don't have the breath or energy! And when older folks call, there is absolutely no need to be rude or condescending. My mother's prescribing physician was even treated rudely by them and has never encountered such an obstructive process in her years of practice. Save yourself the headache and heartache and go with another company. read more

STAY AWAY!!!!! DO NOT WAST YOUR TIME !!!!!! Call Someone Else. They will Have you wait forever and Never get you your much needed Healthcare equipment. You can Die for all that they care. read more

If I could write less then 1 star I would. I have been calling them for three weeks to set up for me to have oxygen when I go to New Mexico. Turns out I was calling the wrong place and they didn't tell me so now I won't have it in NM Just love the customer service UGH! read more

Read the other reviews about Lincare billing customers for services covered by insurance and their failure/refusal to pick up equipment and illicit continuing billing for unwanted services! First, they billed us full charge out-of-pocket for O2 that would be 100% covered by Medicare. Then, when we switched to a reputable company that WOULD bill Medicare at no cost to us, they REFUSED to come pick up their equipment until we obtained to doctor's order to discontinue their services. They didn't need a doctor Rx to start providing and billing customers but they DO if we switch providers to one that is reputable, reasonable and responsive. It's a rip-off way of forcing customers to pay out-of-pocket for unwanted and unwarranted services and to continue customer billing for unnecessary charges indefinitely. I'm filing complaints with consumer rating services and state regulatory agencies regarding this illicit practice by this disreputable company. read more

They are evil, rude, uncaring, unprofessional, and just plain ignorant. I'm going to jump on my soapbox briefly: I had to make the conscious decision to return my equipment because I was having so many problems with them every time I called or needed something but fail not if Medicare denied a claim, they were on it like flies on you know what. I waited NINE months for refills of portable tanks. I was nearly housebound, and could not do anything that required any bit of exertion (like walking to the store two blocks away) without getting extremely winded, my blood pressure and pulse skyrocketing, and being so short of breathe I thought I'd faint. Then the billing rep calls me to say that my prescription expired and I had to get it renewed; I told her I would as soon as they deliver the products they are billing for. Never heard from them again until they did the annual inspection of my stationary concentrator, and I told them to take their equipment with them. /off-soapbox I had problems with them from 30 days after I received the equipment. Anything that could go wrong, did. My doctor later recommended a portable O2 concentrator becuase the M-tanks they were delivering wouldn't last me more than 2 hours, on a low setting (2LPM, pulse). They said to take more than one with me, despite the fact I don't drive. (/soapbox on/ So if I can carry three or four oxygen tanks and not get winded, why would I need the oxygen in the first place? /soapbox-off/ I'm now looking for a new service, and will have to deal with the whole taking over another provider's DME contract. But thats what I get for their lack of follow-up, maintenance, delivery, and all sorts of business they are required to perform. read more