NervePro Medical (led by Dr. Bruce Cleermans) is the finest Neurological practice in Southern California. I trust them with my life, and you should feel fine doing the same. Excellent doctor/patient relationship. Dr. Cleermans is knowledgeable, personable, caring and has an understanding manner that I will greatly miss when he retires. Dr. Cleermans is the very best. read more

I give up! Referred for an MRI and called afterwards to schedule a follow-up...left a message and 3 days later was called back and told they did not have the report. I contacted Wave and the report was fixed that day. Then I left a message asking to be called back and nothing. Tried 2 more times to reach someone and was put on eternal hold...if you really need great care this is not the office I would recommend. The doctor is fine but the staff is non existent. read more

Awful and rude receptionist. I made an appt and she stated she emailed me saying the time was already taken. I have no ail responses from her. She was unwilling to even check with the dr if he could squeeze me in. I've suffered with migraines for over 20 years and after multiple testing and medications I was looking for a second opinion. Based on the reviews, maybe it's better I wasn't seen here. I will make sure to let my primary care doctor know how I was treated. read more

Might greet you and polite but at the end of the day Dr Cleeremans came short of what we thought was a medical professional. We brought my teenager to be seen about his migraines. But the solution on his wisdom was that every time there's a symptom to give him medication. And that's the end of it. They go through a lot of sacrifices and long career to get their degrees just to come to a point to only prescribe drugs. Where is the desire to research , and help patients. It is so disappointing that we are at this point. There's have to be a desire to enrich labs with their sales as opposed to help eliminate the problem from the root. read more

DrCleermanns is a good doctor. It's the staff that has a lot to complain about. Well actually not them as a whole. If you try to speak to someone in the office good luck! I left 5 messages to talk to someone, anyone! Nope no luck! I read some negative comments a while ago. I didn't believe them. Well the ones who said they couldn't get anyone to call back were right! read more

Words can't express my sincere appreciation for the consistent quality,thoughtfulness, professional care and expertise Dr Cleerman and staff provide. From the moment Cynthia greets you upon arrival - my experience with either my own appointment or the care of my 93 yr. old mother - and now my fiancée - has been consistently timely and always positive focusing on the most realistic achievable results. The entire staff have been excellent regarding the communication, cooperation and coordination regarding testing, analysis, diagnoses and options regarding stroke, dementia and Alzheimer's; and in my case - looking at whether there's a genetic predisposition for any of the above. I'm grateful to the NervePro staff for helping me navigate these uncharted, sensitive issues with knowledge and grace. read more

I have been a patient of Dr Cleermans for about 15 years. I can't say enough about him. Having migraines is the worst but Dr C is always up to date on new medication and technology to treat his patients. I also am so thankful to Cynthia the office manager. She runs that office like it was her baby. She keeps Dr C on schedule and at the same time always multitasking taking care of patients checking in and out. She has always been so amazing to me , no matter how busy she is she always takes time to make you feel Important and heard. Cynthia really is the glue that holds that office together. Since I have been a patient for so long I also can see that Dr Cleermans and Cynthia are a great team and that's what truly makes Nerve Pro so special. I moved from O.C. to Temecula, and I won't change Dr.... The drive is well worth it. read more

Receptionists underperform. They never pick up the phone. I needed a medication for my son, and they never pick up. I think I will be switching neurologists. read more

I've known Dr. Cleeremans and his office manager, Cynthia for over 20 years, as I work in the Personal Injury field. They have helped numerous clients with brain injuries, spine injuries, post concussion symptoms, and nerve pain as a result of an auto accident. When I suffered from severe radicular pain of my own, from my degenerated spine, seeking out Dr. Cleeremans was my first thought and he was my first treating doctor. I trust him and his vast medical knowledge with my life! He listens (for more than 2 minutes), performs many neurological tests immediately in his office without having to make another appointment, and works with you on the right treatment plan. I always felt and was treated like a unique individual and not just a 'number.' As all professionals know, a doctor can only be as amazing as his "right hand person / staff!" Cynthia is an amazing medical "warrior" and will fight insurance companies and pharmacies to make sure we get the care and medication prescribed. Cynthia always responds quickly and puts the needs of her patients in front of the battle, instead of in the middle of it. She does all the "behind the scene" work with ease, due to her numerous years of experience. She is caring, strong, and never stops. You will find her in the front office before 8 am and well after 8 pm. I will continue to refer myself, my friends/family, and clients to Dr. Cleeremans and Cynthia for as long as they practice. read more

Horrible! Nobody ever picks up the phone, ever. I have left up to 7 messages throughout a period of 5 days, still no call back. All I wanted to know if I got approved by my insurance for an MRI after a stroke. Receptionist and RN are more caring about the vendors that come in, bringing Starbucks and giving breakfast orders to them. I wish I could give zero stars. Appointments are hard to get, I had to get my Primary Doctor to call them just to get an appointment. Dr. Cleeremans is "ok" nothing great he ignores some of the questions that you ask him. This has happened on 2 separate occasions. I would NOT recommend this place at all. Very unprofessional, horrible place. read more

Dr Cleermans - thank you for being so amazing! For years I have been treated by him and I had my latest appointment today. His bedside manners are top notch! He listens, cares and is generous woth all of his knowledge. I appreciate the nurses and front desk lady (who shall go nameless with the awesome glasses)! Thank you for being a cut above the rest read more

We have known the Dr. Cleeremans office, NervePro, for two years, and had a great experience with especially Cynthia. We had a medical billing issue between pharmacy, and asked her for help. Even though she is busy for taking care of other patients, but Cynthia immediately responded our help, and took care of it right away. She is very helpful, caring about patient, and saved us!!!! We strongly recommend this office! read more

I went to a previous neurologist who didn't care about me or to believe or treat me and said I should go see a psychiatrist. I'm so glad I listened to my husband and went to get a 2nd opinion. I went and saw Dr. Cleeremans and he wanted to help me and suggested that I may have intracranial hypertension. Unfortunately the only way to test for it is when I had a one of those terrible migraines come on, I rush to the ER and they do a lumbar puncture to get an opening pressure and take out fluid to relive the pain/pressure. And sure enough, shortly after that appointment I got a migraine and had the lumbar puncture and it was extremely high confirming Dr. Cleeremans diagnosis of Intracranial Hypertension. If it wasn't for him and I listened to the 1st neurologist, I would be in so much pain and could lose my vision, slip into a coma or die. It is a very complex and serious condition. I am so appreciative of Dr. Cleeremans and his staff. It's not just the diagnosis but he has gone above and beyond and truly cares about his patients, always calls back, listens to you and if you have any thoughts and suggestions. He even wanted to visit me in the hospital when I was admitted. If you want a smart, caring, kind, Doctor, see Dr. Cleeremans. read more

I have been a patient at NervePro for several years and I have had nothing but positive experiences with Dr Cleeremans and his office staff, Cynthia in particular, has always been so very helpful. She really has gone the extra mile many times in assisting me with getting my medication, and when ever I have had concerns she has always been willing and able to solve the problems. I can not recommend them too highly. Thank NervePro for everything. read more

I have to say I have been most impressed with Dr. Cleeremans - he takes his time to seek the problem. I am a migraine sufferer for more than 10 years. I moved to the OC about 1 year ago. I was nervous about finding the right DR. That sit & understands you. I'm glad that I was directed to NervePro & dr Cleeremans office. I know I am in the right place! read more

I wish I could give this place ZERO stars. If you ever get a recommendation from your PCP, make sure they don't send you here. Yeah, I know a doctor's office is the last place you'd expect customer service, but damn... when it comes to your health, you'd think they'd get their sh** straight. The name of the place definitely epitomizes their attitude. They sure have a lot of nerve because they're the "Pro"s! read more

The office staff here is bad beyond imagination. They never pick up the phone, and they seem to use voicemail as a way to filter out (delete) any calls that they don't feel like dealing with. On my first visit, I was charged too much on my copay. The receptionist told me it's no big deal and would be refunded after I emailed her some paperwork. Kind of annoying but not really a big deal. In addition, they forgot to file the referral that Dr Cleereman's ordered, and since I have a HMO, that means I can't go. What I find really unbelievable is that Dr Cleereman's office will not resolve these problems. In fact, they won't even talk to me. I've left many voicemails, emails, and even FAXs over the course of weeks, and they just totally ignore me. Do not even consider going here. Although the doctor seemed to know what he was talking about, this is by far the worst office staff I have ever seen. You cannot simply ignore calls that you don't feel like dealing with. It is BEYOND unprofessional. read more

Dr. Cleerman is quite knowledgeable, however he also wanted to do a procedure on me that he's only ever done 4-5 times in his medical career and even mentioned if it didn't work out with him then he'd send me to a specialist who does the procedure everyday. Umm excuse me, I'm not comfortable with an unexperienced doctor performing a procedure just so that he can add me as another experiment under his belt. However, at the time, I agreed since I was desperate to get the help I needed. He then told me that we would have my medication approval sent in immediately and that the procedure would be performed in 3 weeks. It took the office 6 MONTH to send in the prescription, and the only reason they sent it in was because I called complaining to them that Dr. Cleerman promised it would only be three weeks. Additionally the staff blamed me for their incompetence saying that I told the staff I didn't need the medication. The staff is extremely rude and unreliable. They will only fill speciality pharmacy prescriptions if nagged for 6 months consistently. I don't care if people say the reviews are only about his office staff. Do not be mistaken- Dr. Cleerman is at fault. Dr. Cleerman is the one who makes the decision about who he hires, and his staff is a direct reflection of how he runs his practice. STAY AWAY. read more

I was extremely greatful for the opportunity to work here however after only a couple months from working here I have never felt so disrespected and blame for incidents I never conducted. I consider myself to be proactive and ensure task are getting done, however I had a coworker that considered herself as the manager without being properly appointed she would go as far as to blame me for work that she was in charge of doing that never finsihed, constantly getting yelled at and creating a hostile environment that created anxiety . There was only two medical assistant, Myself and Paula. I would get yelled at in front of patients, she conducted herself in a extremely unprofessional matter, constantly on her phone for most of the time or would be on the internet searching for new cars. She would constantly pretended she was working when Doctor was around, not very patient with the crew nor the customers overall very unprofessional. I decided to leave due to always having anxiety since I didn't know the type of "mood" she would be in, I was constantly left with majority of the work, and feeling under appreciated and under paid for what I did. If you are not looking for this type of environment I recommend you take your skills elsewhere. read more

Let me begin by qualifying my remarks, I have 10 herniated discs, so I should be bedridden, but thanks to Nervepros, I live a productive life. I've known Dr C and staff for over a decade, and I'd dealt with many MD's before we met, they are the best in the industry. The petty comments I read are just that, comments left by people who are only happy when they are complaining. If you need proof, notice that every one of them mentions dealing with approval, medication and co-pays..save your snide remarks for your HMO. My other "favorite" is the phone comments, why do you suppose the same nitwits mention there's no wait in their office? It's because they focus on caring for you when you're there. I've never waited over 10 minutes in 12 years..EVER! I'm more than happy to leave a callback from the comfort of my home instead of a 45+ minute wait at every other MD I've ever seen, talk about a good trade-off!! In my industry, we learn early in our business that 10 people post negative reviews for every one person who leaves a good one, why? Because satisfied customers rarely take the time to comment, but miserable people always make time to complain. I would trust Bruce Cleermans and staff with my life (and in reality, I do). If he can help someone as "broken" as I am, you'll be in great hands here, I guarantee it. read more

I was referred by a family friend and have no complaints Cynthia went above and beyond and I was really satisfied with her customer service. I will definitely be referring family and friends now. She made me feel so comfortable and was so helpful. Thank you Cynthia read more

My wife and I have been patients of NervePro for over 20 years. We can't think of a more competent, professional, and compassionate person than Dr. Bruce Cleeremans. Every time we have an appointment, he takes the necessary time doing the examination, explaining what is going on, and answering all our questions. Yet the great majority of all the appointments are right on time. He has a friendly and courteous staff, and all deserve to be mentioned, but we have to mention Cynthia in particular for her patience and all the help she has provided us throughout the years. When we contact Cynthia, by phone or email, even though she may not be available to answer immediately, she promptly takes care of our request or responds to our questions. Many times she has gone the extra mile by contacting the insurance companies, pharmacies, clinics or other doctors to resolve issues or coordinate appointments. She is not only a delight to interface with, but she treats us like family. How fortunate we are to have health care providers of this high caliber, who always put the patient first. Our most grateful and sincere appreciation to NervePro's Dr. Cleeremans, Cynthia, and all the staff! read more