Never I mean I've never been treated so terrible in my entire life! I HAD AN ORIGINAL APPOINTMENT SCHEDULED FOR SATURDAY AT 12-30AM WAS CALLED TO RESCHEDULE MY APPOINTMENT AS THERE WAS NOT GOING TO BE A DOCTOR IN OFFICE AT THAT TIME. Okay fine I rescheduled FOR 10:30 am instead but then realized that time was not going to work for me as I work! I therefore, rescheduled for Friday at 2:30pm. So yes I had that appointment today and walked in literally 2:31 of which my appointment was at 2:30. Women was on the phone and yes she did look me. I only waited less than 4 minutes to be exact which was perfect, so I thought!!!! Women/worker #1 hung up and walked over by me from the desk then approaches me by me the asked for my name. I responded and advised her my appointment is at 2:30 then we walked over to that desk! Okay, everything was okay I thought good! Nope not until she looked me up and said your appointment was at 2:30 I said yes that's correct. Walked up over to the front counter her partner (worker #2) in crime walked over and 1st worker shouted she's FIVE MINUTES LATE. I didn't catch on at first but then I heard her repeat it to worker #2! Then I felt something strange and I responded no I was here it is only 2:35 right NOW! Why are you saying I'm five minutes late of which I still did not understand what the HELL WAS GOING ON! Worker #2 said "wait hold on are doing this or not"??? As It was some kind of cat fight. That made me upset cause by that time worker #1 kept repeating herself. So I kept defending myself with out having the slightest clue what the hell was happening! I'm only here for eye exam to purchase glasses not here for handouts! She the. Said her insurance is not even in the system! She then asked "mam what is your insurance" I responded! Meanwhile there was an African American man of he literally was there after me was kindly welcomed to the back! By this time I was like what is She talking about!? What in the world is going on?? What the HELL? They walk away a few feet and we're discussing something. I was like okay and asked is there an issue or shall I leave? Cause by this time I was feeling discriminated! Yes discriminated! I called my husband of which he was going to stay in the car to wait for me and told him what was going on! The phone call to him was made at exactly at 2:36!! I then walked out to the car of which was in front of the store! Gave him a mask from inside and asked him to witness what I was experiencing. I just couldn't believe there was an issue! Had absolutely no clue! We both walk back in and now there's worker #3 in front with a cheery smile and said how can I help you? Okay thought the situation was going to get UN-Weird and soo much better! But Nope my husband then began saying my wife is here for her appointment not sure what's going on her appointment was scheduled for 2:30 and don't know what the issue is. She responded by saying I just got here and I feel like I just walked into a BOMB! What the hell? What bomb I did not infuse no stupid BOMB ANYWHERE! I kept telling my husband I don't want to be here! I felt very stupid and was not going to stay at a facility, that I will be paying for my purchase not getting it for free to feeling completely discriminated! My husband as professional and courteous as he is gave worker #3 our insurance card. And she advised him they couldn't take care of me cause there's a 5 minute widow for LATE ARRIVALS!! Wow so that's the problem I then responded? She then said you cannot be seen and that's why you are late! I said "what" she then asked me what time did you arrive I said wait apparently and according to worker #1 and #2 I arrived at 2:35. I said don't you have cameras and why the heck she was on the phone and tried explaining worker #3 as unprofessional as she was too responded see that's why you cannot be seen! I opened my hand for her to return my insurance card and walked out extremely upset I cursed! I never CURSED AT ANYONE LIKE THAT IN MY ENTIRE LIFE! Yes I also made derogatory comments towards them as they yelled back me as well! Never ever in my whole adult life was I treated like trash!! Never! I was only there for eye exam and to make a purchase and not a cheap purchase either. Unfortunately, I was a Vision Works customer for years now and so has my whole family, except this was my first time at this location in Tinley Park! Stay away from this location! If I can rate this location a ZERO I DEFINITELY WOULD. I am calling corporate and BETTER BUSINESS BUREAU! read more

I don't typically fill out surveys, however, I had such a positive experience with your associates I decided to take the time to acknowledge them. Jenna provided top notch customer service from the moment I entered the store. I was greeted warmly with a smile and fun pink hair which immediately put me at ease. I love that the associates are able to be true to themselves and as a customer this shows a level of honesty that is not often found in the retail market. I checked in at the front desk and expected to wait a little bit before I would be examined as the store seemed rather busy, however, I was quickly called back to have the initial testing done. This was done in a very efficient and professional manor with out feeling cold or disinterested. Shortly there after I was seen by the doctor who finished my exam with a few personalized suggestions to improve the eye strain I have been experiencing and lead me out to the floor. At this point Jenna really "wowed" me with her attention to her customers. As I said the store was busy and there were several more customers then associates none the less Jenna made sure the each of the guests she was working with felt that they were receiving the level of attention they needed. For example there is nothing I find more irritating than when you are trying to shop and make a decision and an associate is waiting for you making you feel rushed or pressured into making a decision. Often times when this happens I will find myself leaving the establishment without making a purchase at all as I don't feel comfortable in the setting. Jenna, however, must be incredibly adept at noticing the different types and styles of customers as she was ready and available any time I wanted to ask an opinion or needed to ask a question, but was not waiting on me to make a choice which made me much more comfortable to look around and entirely more likely to make a purchase at this location. I had collected a few different options since I wanted to make a change to the style of glasses I typically choose and it was at this point that Jenna gave me her absolutely undivided attention. Her ability to shift between customers meeting each of their needs and being available to assist despite an unpredictable / indecisive client (myself lol) is truly a gift and certainly something to be praised. Jenna was extremely patient with me as I shifted between each selection (multiple times mind you) all the while providing me with professional yet honest feedback on which styles worked best with my personal facial features as well as which styles were or were not an option based on my prescription proving herself highly knowledgeable about the product she was selling as well as providing confidence that I was selecting the best option for me. With her guidance I elected to purchase the poly carbonate lenses as well as the anti-glare and "Blue light" treatments as these too would help with the eye strain I experience with my job. This is not the closest Visionworks either near my home nor place of work and this is the second time I have frequented this location. It is because of the care and attention that I have received from associates like Jenna that have had me returning to this location despite the commute. I can definitively say that I have never received this level of attention from any other location. Thank you Jenna for the personalized service and rest assured I will be returning year after year so long as this location continues to employee associates with the level of professional attention provided by Jenna. read more

I had the most wonderful experience at this store, I cannot believe the bad reviews being written! Visionworks in Tinley have the most considerate staff. I was welcomed immediately when passing through the front door. I originally walked in just to look at frames, and was told about the wonderful store promotions they had, which included buy one get one free, and 2 for $89, so I had plenty of options available to me. I was told upgrades were optional, not necessary (which other people seem to be confused about, and call them hidden charges). The associates were very patient and happy to answer any questions I had. They even walked up to me 2 or 3 separate times during my visit to check on me. I felt very taken care of! They had an Optometrist on site that was willing to sees right away which was fantastic, the Doctor was very courteous and informative, and was the first Optometrist to actually tell me what astigmatism meant! It was a great experience and I'll never be afraid of going to the eye doctor anymore. Great prices, fantastic staff, in a very friendly environment. I even had my glasses done the same day! I'll be sure to come back myself and bring the whole family back. Service with a smile, something you just don't see anymore! read more

My insurance switched this year, so I had to find a new eye place. I called prior to my arrival and upon arriving I was impressed that the staff had already pulled my paperwork and new my range of options. Phenestia was extremely helpful in helping me find the perfect pair of new specs. After having a stressful day at work she made getting glasses stress free and pleasant...would definitely recommend this place. read more

I was visiting out of town when my friend who is local recommended that I see that Bill Opferman. I was beyond surprised that I could even get this kind of service at a Vision works! Dr. Bill was just the nicest, kindest and the most sincere optometrist I have ever visited. To be honest with you, I think I might drive up just to see him!! Thank you so much for the kindness and the great service that you provide! read more

Ordered 2 boxes of contacts and glasses 1 month ago. Was told contacts would be in in a week, called a week and a half later and the lady said we got them 3 days ago and that she meant to call me. Called the following week to see if glasses were in and said we had to send them back due to an unknown defect. Still waiting for a call a week later. Customer service needs to be improved. read more

I was in the Tinley Park location the other day and found the customer service was absolutely great I love that they had a large selection of beautiful frames to choose from .. I was very happy with my choice of frames at such a reasonable price I couldn't wait to show my new glasses that i purchased from Vision Works to my family Angela Rice read more

I visited the Tinley Park location and was so impressed! I was greeted immediately as the staff was very welcoming and warm. I had a difficult time deciding which frames fit my face best and the staff totally helped me decide. I'm in the customer service industry so this location will be my "go to" Optical store from now on! read more

I've been to see these guys several time I have MS and the doctor was able to explain how the MS affects my vision. Then the sales staff where so helpful with picking out frames and properly fitting them so that they are very comfortable I would recommend them to anyone. read more

My name is Kevin Hanlon and I went to visionworks for new glasses in Tinley Park,il. I was waited on by Jenna. She is so knowledgeable and experienced in work. She helped me so much. I would highly recommend her to anyone needing glasses. Thank you so much Jenna. read more

Awesome location!!! I have been going to this particular location for years because of the awesome services. Very please with Phenetsia who always provides superb customer service. If you're every in need of new frames, please visit the location in Tinley. read more

I've been going here for glasses for a few years now. The doctors are great and Jenna in front is awesome. She's always been super helpful in picking out frames that match my style. All in all a great store with a super friendly staff and great selection. read more

I have recently became a customer at vision works in Tinley Park. I must say I have had a great experience so far. Great customer service, phenestia was great. Thanks vision works for making it a great experience for me. I will be back soon read more

The staff at this location is very generous and helpful. They provide excellent customer service. They are also very knowledgeable about the products and services offered.Big Shout out to, Phenestia, Amanda and Kenny. Job Well Done!! read more

New customer and can't say enough about selection and service. Very helpful! Jenna went above and beyond to assist. Definitely will be back. read more

The doctor there is the best! I'll keep going every year as long as they keep Dr O around. He knows his stuff and is great with my kids too!! read more

Staff are morons. Both appointments before mine were over 20 min late and they pushed my appointment back to get them in first.

Great place to purchase contacts and glasses, lots of selections to choose, best customer service and knowledgeable doctors!

The staff Is so rude! They make it seem like a customer is inconveniencing them. I will never go to that location ever!