I'm only giving a two because the doctor was very nice and competent. I ordered two pair of…read moreglasses on January 7. They told me the glasses would be ready by January 22, both pairs. I called to see if they were ready and talked to someone named Jasmine. She had me on hold forever, so when she finally came back on, I asked her to call me when she knew the status of my glasses. She never called. I finally drove there. Three people were working in the front and there were no customers in the store. I asked about my glasses. Jasmine told me to hold on, because she had never really even bothered to check or call me back. Then she tells me that the frames I ordered were discontinued but the lab was trying to get them but had communicated the status. Then, she told me that they had Been sent from the lab ten days ago but nobody knew where they were. I wonder if anyone was ever going to tell me I was not going to get my glasses. She asked if I would like to pick out different frames. I said I just wanted a refund and she refunded my money to my credit card. What a horrible way to do business. No amount of cute owl commercials will change my mind about America's Best.

The entire experience was amazing. The highlight was working with Phil as he took me on the amazing…read moreadventure of picking out new eyeglass frames. He explained my benefits and what I was eligible for. He was the best! When I initially went in I had my hyper 6 year old grandson and Phil was kind enough to keep him entertained as I looked through frames. I give this experience a 10 out o

The owner is great to work with and does quality work. Very happy with my products, and the cost…read moresavings is substantial.

I gave them my glasses over a month ago to have lenses changed . Today they tell me their lost no…read morerecord. I gave them directly to their representative this was over a$300.00 pair of glasses . Just goes to show u how this company has no remorse for their mistakes . This how businesses can make the customer to pay more to them . No respect for people and their property. Beware of these people u will be paying more their mistake

Very disappointed in how this business has become without Dr Walter. New owners have poor customer…read moreservice. After being a customer here since 1994 I'll be going elsewhere.

Been coming here since kids were in elementary and now they're done with school and we still go…read morehere. Great experience with Dr. Rana, very thorough. Dr Kiefer is great as well and explains very well. Very detailed. Yes would recommend. And great team as well. Thanks

This place has lost it touch when it comes to eye care especially customer service. I just needed…read morea simple prescription corrected and just needed for night vision only. The service has lacked and doctors seem knowledgeable, but it's the management and the $$$. Not about customer satisfaction. I have been patient with them for years when they are off on prescriptions and they know that. But, they refused to correct my glasses and I had to request a refund because then they wanted to charge me more for fixing my prescription. Make no sense.

The doctor and lady Denise who helped with my glasses were very nice and accommodating…read more Denise made sure I was satisfied and made suggestions which helped me. She told me a few things I did not know.

this used to be a great place for eye wear reasonable prices. now they are rosin eye clinic. I went…read morein for eyeglasses using a bcbs medicare advantage plan which allowed 150$ for everything so I asked what frames can I get, the person pulled a plastic storage box from under the counter with some funky looking glasses I or anyone else would not wear. time to find someone else.

Purchasing Contact Lenses here is a complete Rip-Off. Best to get the Prescription and go on- line…read moreto purchase at a much Cheaper price. They do have a nice selection of glasses to choose from. Expect to pay more for the designer glasses. Only one eye exam room with only one optometrist...so takes a longer time to get an appointment.

Do NOT come here for your Kindergarten child for their eye exam. The technicians were friendly and…read morepatient but the very unfriendly doctor turned us away because she couldn't get the pictures she needed. She hardly tried and just dismissed us. Very disappointing experience!

Dr. Pat Hart is absolutely amazing. I have been a customer for decades and there is no one more…read morecaring, professional and smart. She takes the time to evaluate your eye sight and address any concerns or questions you have. She is truly the best.

I have been going to Dr. Docherty for over 20 years. She has…read morealways been extremely professional, patient and thorough. The selection of the frames available are always with current trends and styles. I have been to other "warehouse type" opticians, and have never been fully satisfied with my exam or proper fitting of my progressive bi-focal. Excellent service provided by Dr. Docherty and her staff.

I just had my first eye appt in a couple of years with Dr. Docherty. The office was really nice…read moreand classy and the staff were helpful and attentive. I'm not sure if I was just there at a non-busy time or what but the "nurse" (I'm not sure what you call the person you see before the eye doctor...maybe optical hygienist?) helped me try on glasses and figure out which would look best even before I knew whether I would need new frames or not to kill time while the doctor was with another patient. The doctor herself was patient and conversant. I felt like I was being frustrating because I couldn't chose which was better during the exam but she said that she tried over and over again to make sure that I was picking the right things and she was getting the prescription correct. Can't wait to go back again!

Great service candy for kids they helped me decide what to eat definitely coming backread more

Very poor customer service!!! I scheduled my appointment online but upon arrival was told that I…read moredid not have an appointment. The receptionist told me that I was wrong; that the last appointment for the day had occurred and that they were done for the day. She went to her computer and asked my name. She then indicated that I was not listed. When I confirmed that I had made my appointment online, she indicated that the online scheduling does not always work. Well, why in the hell are they offering it as an option! No apologize was offered. I plan to return to my former doctor.

Great experience. The staff are wonderful and very helpful during each step. I was able to get my…read moreconsultation and surgery done within 6 days. I Would recommend it to family and friends.

They're a chop shop...they do not tell you straight out that you are 99.9% going to have to wear…read morereaders, after the procedure. (If you're a certain age, I'm 48). They just repeatedly ask you over and over'Are you ok with having to wear readers if it comes to that?' I then expressed my disappointment at my follow up and the 'doctor' looked at me mystified and said' you're 48', as of that was explanation enough. The actual doctors and staff up front were amazing and so very pleasant but be warned, if you're over 35, be sure you'll be needing readers the day after.