What a headache and waste of time!! I showed up 15 minutes early to my appointment and the staff is so ghetto! Almost everyone was so unknowledgeable and unhelpful. After 45 minutes of waiting they took another customer for an eye exam before me! All I wanted to do was to get replacement glasses and they forced me into an eye exam. I waited forever and never got the eye exam. The girl at the front kept saying go over here and go over there and call the other visionworks to get your old prescription. She was completely unhelpful and an lacked one complete thought. The other staff members were on their phones, playing tik tok stories out loud for everyone to hear. It was such an unorganized and pointless experience! Go to actual professionals for your eye care! I highly doubt they will get anything right. read more

Visionworks - Women's eyewear - Optometrists Near Me - Miami, Florida

TERRIBLE CUSTOMER SERVICE & LIARS: My husband called and asked if we could bring our son in immediately to get a prescription & new glasses (his were broken) & we were told YES that if we would arrive in the next 10 minutes they could see our son. We quickly arrived 8 minutes later to be told that they could not take us. When we asked why they told us to come in then, the man just shrugged - we asked for the manager and she ignored our questions ad well - she did not respond. It was super strange. We have been customers of Visionworks for over 20 years, with 4 of our children also customers - needless to say, we will now be spending our time and money elsewhere...and spreading the word. The previous manager was so much better - this woman doesn't deserve the title. read more

I had some lenses put into some frames in February. Fritz helped me get that done. Super nice, very professional, and was able to pick up glasses in less than one week. Yesterday I lost a screw and Fritz spent 20 minutes trying out teeny tiny screws until he got the right one. And sent me on my way. The customer service here is solid. Fritz is the man. read more

I had excellent care at Visionworks at the location by the falls on 136th and USI. From the eye exam to the optician who helped me after pick out my glasses. Ana was super helpful and I recommend her assistance highly if you go to that location. I have no complaints I had excellent service and will return read more

Picked up another pair of glasses. They are perfect. I am impressed that I was helped to pick out glasses that fit well and do not even need much adjustment if at all using the knowledge of James and Fritz in my choices. I am so impressed and glad I have this Visio work to go to for my next purchase read more

So the trial lenses finally arrived and guess what I need to go back again because the doctor is conveniently on leave. The distric manager happened to be there and instead of being helpful, she complicated things to another level. Here name i believe was Katelyn. Do yourselves a favor and avoid this place What a disaster read more

Best service I have had in Miami. The woman at the front was efficient, clear, and friendly as she solved my issue.

Went there for an eye exam. Never again!! The doctor looked like he was in a rush, not even a thank you for coming at the end of the 5 minutes exam. A complete waste of my money and insurance annual allowance. Not to mention the employees of the optical, they didn't even bother asking me if I was planning of replacing my eyeglasses. They were too involved in their personal conversation. read more

Address needs to be corrected. Literally spent 15 minutes looking for the location even called which wasn't much help. Finally found the store only for them to tell me they can't take me which means I had to reschedule on my only day off. Customer service is trash. read more

Horrible service. The hours are just ridiculous if you work. I tried to come on a Sunday because the lenses they gave me are not working and they are closed even if they should be open. Staff is very unknowledgeable. Go somewhere else. read more

All appointments during the pandemic are scary. As is going to retail locations. But vision works/good doc was a quick and comfortable hour to get my eyes checked and new glasses ordered. I made my appointment online, a must since they only have people in the store who are there by appointment. When I arrived I had my temperature checked, was able to sanitize my hands, and then went to the empty waiting area. (Chairs are flipped to keep you apart even if you don't happen to be the only one there.). The equipment and rooms were clearly sanitized. They also have the laser machine that means no dilation in order to get your retinal imaging done. The DO was nice and knowledgeable. The staff were also super helpful and great at looking up the boundaries of my insurance. I was able to choose a frame and order my new specs with out any question on cost. read more

I was in and out of this Visionworks in 1 hour, with a full glasses exam, prescription, and frame selection. The staff was very professional, kind, and helpful. read more

This business forces mask compliance but doesn't have soap in the bathroom. Hypocritical and a super spreader location. Facility is dirty, smells stale, can't properly wash your hands in the sink due to low water flow. These people are pretending to be clean but I wouldn't touch anything since the employees can't even properly wash their hands if they wanted to. Discriminatory practices. I will be reporting this place of business read more

I was in the store in Midtown Miami and the salesman Fritz was making derogatory remarks about me to another customer. Very unprofessional.

Fantastic and hospitable service from Emiro. He was very knowledgeable and attentive. Thanks so much and we will certainly be back to this location. read more

I placed an order for contacts over the phone, gave the guy my contacts info and the order was never placed. Apparently my informations as lost. The manager was not willing to work with me and honestly seemed not to care. She was slightly rude. She didn't seem sincere or heartfelt about losing my order but made it sound like something that happens often. I'm more upset that my credit card information is lost somewhere as now I need to change all of my card information. This sucks as I've been going to vision works for over 10 years and now need to look for a new eye doctor. read more

So this is the closest vision place that takes my insurance, and I wont lie, I was little hesitant coming to this location based on the previous reviews. I called and made an appointment for Saturday morning. I arrived and was promptly greeted by a really cool gentleman named Ramiro. He was very friendly and before I knew it I was engaged on a conversation with him about zodiac signs. Pretty cool. I was promptly seen by the doctor, right on the appointed time. Dr Michael Valle has a great personality. He was reassuring and patient and explained about vision and what is expected at my age, etc. The exam didnt take more than 10 minutes. Very good experience. Lastly, once I recieved my prescription, I was attended by Angela who patiently helped me select two frames. As we sat there as she entered the order, we spoke about many things, almost as if we knew each other. We joked that we bonded during this time. I saved a lot of money and feel I came out of there with a good deal. The customer service recieved actually picked me up. Strange how sometimes you get impacted positively in the most unexpected places. Thank you Ramiro. Thank you Dr. Valle. And especially thank you Angela. read more

I've been coming here for years. Any visionworks you go to you will always get the consistent friendly service. The doctor is professional and answers any questions. If you haha insurance you're basically all set you only have to pay like $10 for the appointment read more

I set up my appointment with AnaMaria (she's amazing!!!) I went in and immediately Ramiro & Johnni were ready to assist me. They were both helpful and friendly (awesome vibe). Check out was SUPPER. AnaMaria gave me lots of info to see what kind of protection I should get on my BRAND NEW GUESS GLASSES (). I saved a lot of time and money thanks to this whole team at Visionwork. Great atmosphere, great value for your money and fast and easy check!!! From: The 2 skinny TWINS read more

I received excellent service when ordering eye glasses. The doctor was very good but the staff handling the desk is very disorganized. The doctor ordered a special order of course contacts for me I was called after a very long time to pick them up. When I went to pick them up they told me they could not find them and the told me we must have thrown th'em out. We can order another. NO I am leaving out of town and needed them. I have always come to this location to purchase and have spent a lot of money here. This will be the last visit here. Terrible customer service I received today. And very disappointed. Not mention when you call no one Ever answers the phone. Customer services is Everything to a customer. Very disappointed. read more

The eye exam was fabulous: 5 stars. I've been three years in a row. Usually order contacts; This time, I decided to try the glasses. A week later, they arrive and the lenses are not right. They replace them with thinner lenses, although I paid extra for that option. A week later, they arrive still not right. This goes on for about 5 weeks. Finally just asked for a refund. I've never had that happen before. Ps-even though they couldn't get my glasses right, the customer service was excellent, as is the optometrist. read more

fue una experiencia excelente, todo el personal muy atento , y mi cita fue a la hora exacta, Me estaban esperando, volveré a este Lugar otra vez, gracias read more

Easy appointment process and friendly people. Good selection of glasses. Great service from the doctor and Kat who helped me find lovely frames to fit my face. Will definitely recommend read more

Great experience. Dr Molina was very professional and patient with my questions and recommended contacts that were wayyyy Bette than the ones I was wearing previously. Will definitely be back! read more

GREAT SERVICE! I came in thinking that I needed new lenses for my eyeglasses because it seemed like they were damaged. EMIRO came over to me immediately to help. He explained that the lenses were not really damaged, but they did have markings on them from some type of chemical. He proceeded to immediately clean the lenses with a solvent. He also tightened up the frames and I now have a new pair of sunglasses basically. Emiro's Service could not have been better, and I will definitely buy all of my eyeglasses from this store in the future, thanks to him. read more

My mother's glasses broke and I took brought them here. Emiro fixed them very quickly. He was very professional! I will be coming here to buy my next pair of glasses. Thanks Emiro! read more

Great service. Very friendly and accommodating with my 92 year old father. I could tell from my initial phone contact that this location had great customer service!!! read more

Wow Dan you must of had a better experience that I at this location. After waiting over 20 min, I come to find out they are not that aware of insurance procedures. Instead of having the information at hand, they rather make phone calls to see if there is coverage... What happened to computers? The Information Age. Oh well, America's Best here I come... Midtown Visionworks is a gamble good luck if you're trying to patronage this establishment. SHOULD HAVE LISTEN TO KRISTIE read more

I recently went in to this VisionWorks and was very happy with my experience. Staff was friendly and helped me choose glasses that compliment me and my style. They are knowledgeable and made experienced in what they do! I highly recommend this place! read more

I walk into this place no one say hi or ask me if I needed service I ended up looking for glass for 5 minutes and no one came to help me I ended up living. I will never come back to this place really bad service . read more

Terrible customer service. Booked my appt for 11:15 and had 3 people in front of me booked at the same time. When I complained, manager didn't care. read more

I was recently visiting Miami from overseas and decided I would just look at some frames in Visionworks. I wasn't even considering buying, I just wanted to have a look at their stock. I was approached almost immediately by Emiro who was really friendly and proceeded to answer my numerous questions in a relaxed, but informative manner, never making me feel pressured or obliged to buy. I normally find US customer service to be good, but Emiro was truly exceptional. He had a viable solution to each problem or concern I had and very quickly turned me from a window shopper to a lifelong customer. His service was quite simply stellar and he went out of his way to help me in getting a local prescription (something I didn't have), having my new glasses ready in time for my return to my country and then even changing the lenses when I didn't feel entirely comfortable. Phenomenal. I will continue to buy from Visionworks (as long as Emiro is there!), even if it turns out to be more expensive than buying lenses online. 100% worth it for the entire experience. read more

I went in to get an eye exam and buy new reading glasses. My Experience started out good with a reasonably priced eye exam. The Optometrists is very friendly and professional. However, the experience quickly went downhill when I started discussing buying the glasses with a sales girl. This is kind of a bait and switch operation. They advertise Buy One pair get one pair free. However if one uses insurance to partially pay for a pair they do not offer the second pair free. My point to her was what difference does it make who pays what part of the bill is immaterial, they aren't giving a discount because of insurance, insurance (mine) simply pays up to $130 of the bill. If the insurance pays $130 and I pay the difference the full amount is still coming into their business. I asked if my mom wanted to pay $130 and I pay the difference would that be ok and she said yes??? So I chose to pay without insurance so I could get the second pair "free". The frames are all very inexpensive (most less than $100, mine were $70). Then I picked the middle of the 3 lens choices with a basic prescription (NO bifocal or Progressive lens) and the total was $350 including tax. I was in shock $255 for basic plastic lenses. I was expecting $125'ish. So I left and will buy elsewhere. I realize if you average the price of 2 pair for $350 its less than I was expecting to pay for the first pair. However, its not ethical of them to advertise this way then charge almost double the price and say the second pair is free. read more

Dr. Valle , is the best very professional and always helpful. Angie is the best she is always very attentive. I recommend this Visionworks to any one. read more

This Visionworks is located off N. Miami Ave next to Ross at Midtown mall so street parking is the ideal option but you can always park in the mall garage and walk over. I was seen by Dr. Michael Valle and he was very professional, friendly, and did not seem in a rush (granted, it was on Thursday morning so it was slow). He also didn't make me feel pressured into purchasing lenses or contacts with him, which was so appreciated. The women who worked the floor brought up the frames and contact options more but they also didn't put much pressure. I will definitely recommend Dr. Valle to anyone in the market for a new optometrist. read more

Dr. Ellen was wonderful, It was my first time having a proper eye exam and I felt very at ease. When it was time to pick glasses they helped me a lot, since I never had eyeglasses before it took me some time to pick the pair i like. They were very patient with me. Would definitely recommend this place. read more

I went on Tuesday 9/3. Great experience walking in to walking out the doctor is very friendly and professional his staff is good as well I have no complaints I'll definitely return I did read the previous review which was accurate about the buy one get one it is pretty expensive but if you have insurance its best to use it to maximize your benefits I mean think about it sonethings you have to invest your glasses should be one all in all my experience was a good one!! read more

As a walk-in, I got my vision exam & perfect frames picked out within 45 mins w/ no wait line on a Wednesday afternoon around 1230pm. I tried on 10+ pairs, was given space to freely try them out, setting them apart for them to clean on my tray, along w/ other COVID precautions. Juan was readily available; attentive & responded to all of my detailed questions, allowing me to choose the best package deal for me. Their buy one get one free deal is legit, w/ no hidden fees,& their optometrist was on point, exact,& provided me with solid suggestions& advice for me. I've always had pretty good vision, but am in that age bracket,& in need of transitioning gradually to progressives to avoid my eyes from straining. Sweet team catering. Thank you guys! Can't wait for my glasses to arrive :) The only reason I placed 4 stars is b/c of not being able to have my glasses same day, b/c they don't have a lab on site. Other than that, I at least live across the street,& am able to pick up as they're ready.. no exact date given; they said it could take up to 10 days, sometimes more, could be less... I know & trust that if they can under promise& over-deliver, that they will. Clean place w/ great variety of frames& good service. Saturday afternoons seem to be busiest. read more

Went in to get my nose pads fixed on my sunglasses, was super quick and the staff immensely kind and helpful!

I wasn't so happy at the beginning and Ana Maria the Manager made everything possible to satisfy my needs, good job, thank you