First of all I called the home optical at 615 pm they close at 7 pm , they were very patient and very helpful accommodating since I emailed the prescription few minutes ago before closing . I went to shop it was 705 pm , Raquel was waiting for me with everything I needed already there . She gave me the best advice on the choice of the frame that fits my face perfectly and gave me what I needed to correct my near then my far vision . The eye contacts were perfect color perfect fits . There was an abundant variety of choices and I even got sunglasses that were custom made after working hours And to top all of that Raquel her self delivered everything to my hotel around 10 pm she had worked on the 3 pairs hand delivered them with so much care. It is one of the best experiences that I have with the optical world and doctors. I am grateful and highly highly recommend home optical for any optical needs . Thank you again home optical read more

Dr. Shapiro has moved on, but you can still get an eye exam here. Raquel, the owner, has partnered with 20/20 Now, which is a telemedicine eye doctor service. The exam I had was extremely thorough! Raquel is passionate about eye care. I learned a lot! Raquel does a lot of the "prep" work and testing and then uploads the information into a portal. Then she sets up a Zoom with an eye doctor from 20/20 Now to review the results. Everything is very high tech and as stated before, very thorough. You get the opinion of, and information from, two eye care professionals. I was very happy with the level of service here and I will definitely come back for future eye exams. Unfortunately, my earlier comment about the cost of the glasses and contacts still stands. It's just too pricey to order from the store. Again, I hate to be "that" person but I can't justify paying $50 more per box of contacts and double the cost for the lenses. read more

I do not enjoy leaving negative reviews, but I think it's important to share my experience with Home Optical, as I'm not sure what else to do at this point and my attempts to resolve the issue directly with Home Optical have not been successful. I brought in lenses from a different optometrist to be assembled into a frame I purchased from Home Optical. I was told that only one lab in Puerto Rico could handle it, and that there was a full guarantee on the work. Unfortunately, about 2.5 months later, one of the lenses randomly cracked right where it connects to the frame. The optometrist where I got the lenses from produced new lenses right away without hesitation or questions asked. They honored the warranty. When I reached out to Home Optical about getting it repaired under the guarantee, I was first met with a lack of response, followed by resistance (all of a sudden the warranty was not covering the cost of assembling the frame when the glasses are from a different optometrist - an exclusion I was not informed about when picking up my glasses), followed by implying I mishandled the glasses, followed by a vague "we will work with you" that meant I'd have to pay something out of pocket for the new assembly, when all I wanted was for my warranty to be honored. What's also concerning is that I later found out from a spokesperson of the brand of my glasses that the information about the limited lab availability wasn't accurate. There are many labs in the US that can do this type of assembly and that the lab in Puerto Rico apparently stopped distributing my glasses a year ago. After about 2 weeks going back and forth I sent a final written request for repair, and I haven't received any reply. I'm disappointed with how this has been handled. Between the glasses breaking so soon, Home Optical not standing by their guarantee, the wrong info about the labs, and just ignoring me, I'd say maybe think twice before going there. read more

Home Optical - Cracked glasses - Eyewear & Opticians Near Me - Miami Beach, Florida

Amazing costumer service. Very nice people here. Would visit again for any optic repairs or else.

Amazing, courteous service! So warm and welcoming! The best!! Very clean and professional. read more

Super helpful being able to get a new pair of glasses on a SATURDAY!! Lost my glasses in the ocean and was on vacation so needed a quick solution and was glad they were able to help! read more

8/23/24: The service and selection at Home Optical is awesome. When I walked in, I was immediately met by Alvaro. Although I was only there for eyeglass repair, I quickly realized their eyeglass selection is better than most stores. I love the fact they have a lab on sight and did not have to send my eyeglasses out to be repaired. I walked away paying less than anywhere else would have charged. As a matter of fact, I left feeling bad believing I should have paid more. Service was quick and efficient. This is my new place for buying or repairing eyeglasses! read more

I had an amazing experience at Home Optical with Simon helping me get new lenses for my Silhouette frames. Their pricing is very fair and the service was excellent. I highly recommend them for eye exams, glasses and frames. read more

Very friendly and we came when the store was about to close at 7pm. She stayed with us 30 minutes explaining the difference in transition prescription and finding a nice frame in our budget. Glasses were $450 and got at 50% off! They will have glasses ready by Friday! 2 days is fast! read more

I have reviewed Home Optical previously. First, the optometrist is the best in class. Second, eyewear and lens sales are fraught with potential problems. I bought just the lens for my own frame with transition BUT NO PROGRESSION. $500. A woman next to me paid $350 for the same lens with progression and a frame. They spoke Spanish, so I did not figure out what happened until I left the store. Raquel, the owner, and her crew are pushy and unscrupulous. Why am I writing this second review? I am now wearing two pairs of glasses with PROGRESSION and TRANSITION (one is already polarized), two beautiful frames, and joy. $440 (including frames). GO TO COSTCO. Or, negotiate directly with Raquel. read more

Very helpful team who not only was able to quickly turn around new lenses but helped me double check a problematic prescription from another provider to ensure I got the right lenses. I Appreciate the time they take to get things right for you. read more

I found this place by chance. Walked in and was excepted right away. The doctor invested in me almost 1 hour of checking everything possible and explaining to me everything. All my questions were answered. She is a very professional and very pleasant person. My glasses were ready in one hour and the other ones with special lenses were ready on the next day. Very fast and very professional and very nice service. I definitely recommend this place and I became their customer. read more

Home Optical - That my new glasses - Eyewear & Opticians Near Me - Miami Beach, Florida

Very unprofessional women that work in there especially with the one lighter color hair and plastic surgery, made unprofessional remarks towards me in Spanish as I was walking out with my wife, who is Hispanic, and understood everything that they said, "quitate eso de arriba"They do not have a great customer service. I felt very discriminating towards. They argue with me about the spelling in my own name, the coverage of my insurance tell me I have to pay for more stuff that my plan does not cover, which my plane does cover it. I live here on Miami Beach in the area. I was trying to go to this small business to support my community. read more

I moved to Miami Beach six years ago. Since I have been a loyal customer of Home O. Raquel handles my account and you could not ask for better customer service. She is knowledgeable, fair and patient! The quality of their product is excellent. Their frames selection leaves nothing to be desired. I highly recommend them! In six years I have had 7 or 8 pairs of prescription glasses done. When there has been a problem with the prescription it has been solved immediately and to my satisfaction. By the way they also have good specials! read more

My Mother would often visit this store when visiting from Canada. So when I needed to update and upgrade my reading glasses this was not only close but also highly recommended. Called in the morning and they got me in to see Raquel the same afternoon. Had a through examination and got fitted for two sets of glasses. Couldn't ask for anything more. Happy. Thanks. read more

Home Optical - Eyewear & Opticians Near Me - Miami Beach, Florida

We have been customers of Jade Optical for years, and they have been great always. Lourdes is just exceptional, the doctors always give you a detailed explanation of all procedures and results. In addition they have a very good selection of frames. My whole family is glad we found them in the first place. read more

I booked an appointment here for my mother because they had a doctor available on the weekends for an eye exam. When she went there for her schedule appointment the woman was rude to her welcomed her with a " um can I help you?". She then proceeded to let her know that the doctor actually wasn't going to be coming in that day and they would have to re book.. They had my contact information to let me know a doctor would not be in. A simple phone call prior to let us know the appointment would have to be cancelled is not much to ask. I would not recommend this establishment. read more

I was drawn into this place by a pair of frames that I loved in the window. Those frames did not work for me; but Raquel gingerly lead me to multiple other frames that were fabulous. Compared to what I see in NY, they don't have a huge inventory, but what they have is good stuff. Raquel's taste and the way she read me was spot-on. In addition, when she recommended that I add the "transitions" aspect to the job, it almost fell through because I was catching a flight the next morning. She promised to have it done by 9am the next day or she would refund my money. I then received a call 2 hours after I left the shop telling me the glasses were ready! I was shocked. I picked them up and am loving them. This place is a gem. I can't wait to go back. read more

Without a doubt, it is not recommended, Mrs. Raquel deceived us with the size of some glasses and treated my 14-year-old son as a liar when he said that he could not see with poorly made glasses... read more

My Husband and me did go to Home Optical because Dr. Shapiro has moved there. But our overall experience was awesome. The Service was very welcoming, nice and friendly and knowledgeable. All in all a great experience. And they have a wonderful selection of Glasses. read more

The first time I went there, I was asked to make an appointment for an eye exam and had to come back. When I did go back for the appointment, I was kept waiting for nearly an hour until I lost patience and told the admin person I had to leave. I made another appointment for a week later, three time but this time not a strike out. I had a very thorough eye examination by the most competent (and friendly) doctor, and then was attended to by a charming woman who helped me pick out my frames and sort out other matters. She told me she had an "eye" for what looks good on people, and truth to tell, her recommendation was perfect. No matter how many frames I tried on trying to find something better, her recommendation won the day. Many thanks to her for her attention. I pick up the glasses next week. read more

Absolutely stay away. I had my eye examined by the optometrist at the store,he was great. Then the drama started. The sales lady tried to upswell everything. Then I gave her my insurance info. She said 5/7 days and my glasses would be ready. I called her after 7 days and she said she was having difficulty getting in touch with my insurance company. I told her if she was having a problem she should have reach out to me and I would've made the call. (Blue Cross) Why waste a week of time. Then she gave me a bunch of other excuses. FYI I already paid!! So I went back to the store and ask for a refund. She was having difficulty figuring out how to refund my credit card. Instead she charged it twice. I big wast of time. Wheat to Warby Parker (what a dream) read more

I lost my glasses in the ocean while on vacation, so this was a great location to get them replaced since I am pretty useless without my glasses. But this location is prime for this type of emergency, and boy do the staff know it. Be ready to be swindled but made to feel like you're getting a deal. Being your haggling hat on, as this place is way over priced and they give you "deals" that aren't really much of a deal, but again, fast at getting them done and not far from the beach. Also, have your prescription at hand and be aware of your sizing needs and PD. Overall, good for an emergency but be prepared for the level of over-priced for a small optical store. read more

Just picked up my new Prada eye glasses from Home Optical! They have a unique collection of designer frames. The staff is very efficient, knowledgeable, and professional. They have the capabilities to cut the lenses on site after they preformed a comprehensive eye exam. I look so good - the Devil does where Prada! LoL I have found my new eye care provider! read more

Raquel the optician was so generous with her time, quick and quality service. There were a couple other people and they too were so pleased and impressed. Thank you! read more

I don't have enough good tings to say about Home Optical and their staff. I've been there several times for a variety of needs and have always left thinking that the world would be a better place if there were more people like those at Home Optical and more businesses like this one. They are in my neighborhood as well, so that is huge bonus. read more

Rachel the owner is extremely pushy, it took more than a month to get my glasses ready and they were not right. when I asked her for a refund she gave me all kinds of excuses, she hang up the phone on me, and said not to come to her store anymore. I waisted 4 months thinking she will do the right thing. I even sent a friend that spent more than $700 at her store . I trusted her. I had to call my credit card company and they reversed the charges except for $50 that she intends to keep. I don't think so. read more

Lovely store and awesome people running it. The woman who helped us was great at finding out information from our insurance, as well as getting questions answered from the obstetrician. Their selection of frames was wonderful! Good brands and variety! Thanks ladies! read more

*My first Yelp 5 Star!* July 14th 2015- Unheard of Miami Beach Customer Service! The best customer service experience in the city of Miami Beach! Randomly I walked in the business because my BF would not let go the fact my "sometimes I use glasses" are outdated and the other Pair a more modern Michael Kors one is simply chewed by my puppy. Amazeballs customer service and they go the extra mile accommodating the customer! read more

Home Optical - New modern glasses! Awesome customer service! - Eyewear & Opticians Near Me - Miami Beach, Florida

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Thank you Raquel and team for all your help! Great selections of frames and eye wear! If anyone is need of eyewear, this is the place come to! read more

I already bought contacts and glasses from this company. If you get service for the ladies there are really nice and professional the gentlemen not so much. I changed insurance and was trying see if they accepted my new insurance and called 3 times without no luck. They do not answer the phone properly is like if I am calling someone's house , they keep on asking to send them very personal info over the phone. Since I already order contacts and a pair of glasses I send them my my insurance card over the the text number they gave me, but for some reason they still could not tell if they accepted my insurance. I ask the guys after three time trying to reach them what does my date of birth of matter either you accept this insurance or not not he kept on interrupting in mid stances to the point demanding that even with my insurance card he won't be Able to tell. Super rude and something is off with their verification. read more

I have been a customer of Home Optical for many years and only had good experiences! Owner "Rachel" and her staff are super friendly, experienced and very helpful. The prizes for frames are reasonable and definitely cheaper than in other optical stores closer to South Beach. It usually took about two weeks to get my prescription glasses. I have been trying to get contacts for many years and I had many bad experiences with different eye doctors, who never got me what I wanted for my astigmatism. I recently went to Home Optical for a vision test and I received my new contacts about two weeks ago. They are GREAT!! read more

I loved this place so much, they have great costumer service and all the workers are super nice. It was just an amazing experience, every time I just keep coming back. So great full for all te attention I was given and just the speed was great. read more

These guys are excellent. Very respectable and business prepared. The situation I was in was a tough one and they still came out on top and helped me out and got me what I needed done! I would definitely recommend coming here, there are all sorts of selections of glasses and they will get you in & out! They also serve you coffee if wanted! read more

Home Optical is the ONLY place I trust with my eyes! ALWAYS an amazing experience. The staff is always so friendly. Great place!

Excellent service ... The Dr. And staff were experienced friendly and professional. Thanks from North Carolina !

Went in to have my lenses replaced that were scratched and under warranty. Raquel from Home Optical replaced them in less than a minute as a courtesy. I will always go there in the future for all my sunglasses and eyeglasses. read more

Love home optical been a customer of Raquel for about to years now. Here and her staff provide outstanding customer service! I had recently broke a pair of my glasses and were running low on contacts! I felt so Jammed with how i was going to have vision with this next week of waiting for my new glasses and contacts. Brenda was so thoughtful she heard me say i was low on contacts and she pushed my delivery day for my glasses 3 days sooner. And I just picked up my new contacts ! Love home optical never been to a place that the people makes me feel more at home (: read more

Excellent customer service! Personal thank you to Raquel Barrientos for compassionate service. I got great Ray ban eye glasses with excellent anti blue light lenses. Well done. read more

Home Optical has very reasonable prices and most of all, great customer service. The staff is very friendly as well as the doctor. FYI: The lady at the front desk speaks Spanish, English and Portuguese. read more