Customer service is Great and Doctor is kind and patient

They have a decent inventory with varying styles, and affordable pricing. Katia was very welcoming and helpful both times we visited. Will definitely come back next time my wife or I need a new pair! read more

Muchas gracias a Ana, excelente servicio!! Excelente calidad de las monturas y buenos precios!

Went in here today for an eye exam and to obtain a new set of glasses; it was a really good experience. I set up an appointment online for the eye exam and checked into the front desk. I then filled out a form indicating my medical history along with signed authorization. A staff member then had me look into 3 machines to check the health of my eyes. No longer do you have to get eye drops and experience blurred vision for hours. The new machine they use just requires you to look inside the eye opening and wait for a a green light to come on in order for it to take a detailed photo. I was then escorted to Angela, the doctor, who performed the reading exam and lens determination. She was very quick and friendly. I was told they store your eye examination records there for 5 years. The final step was to pick my frames and choose the options. In the next room, I was served by a couple of staff who were very helpful. I tried on a few pairs of glasses, with the staff suggesting a couple of different styles. Most frames ranged in cost from $200 to $250. I eventually went with some nice spring-loaded RayBan's, with the extra options of progressives, non-glare, and transition lenses. They made the measurements of the glasses on my face and put the order into the system. They are due to come in within two weeks. Apparently they are made at a central factory and then shipped to the store. An email will be sent to me when they arrive. Such a simple and smooth process! read more

See all

Very good service one of the workers help fix my friends lenses for free recommend going

Typically I go to LensCrafters, but this ended up being the better choice given vision insurance. Passed by and dropped off my prescription for glasses. Figured it was time to change them as I hadn't in a couple of years. Walked around the entire store and was impressed by how busy it was. It took awhile for someone to help me, but when they finally did, I was the apple of their eye. I received exemplary service. Took about an hour or two, but I finally found a pair I could live with. Truth is I hate wearing glasses, but they're a necessary evil. Anyway, placed the order and was told they'd be ready in 7-10 business days. I think it wasn't even 5 business days when I got the text that my glasses were ready for pick up. Went in, picked up my glasses, and that was that. Happy with my purchase. Now I won't have to worry about this again until next year, haha, and if I'm really fortunate for another couple of years. read more

See all

I have been going to this Visionworks in Hialeah (except for two times) to get glasses ever since I first had to use them back in the 8th grade. I always come back here because I always find the perfect blend of great service and good selection of glasses. It's easy to get an appointment for your eye exam, and you never have to wait long to see the doctor. You will get in at your appointment time. The salespeople are nice, I have known the salesperson who sold me my newest pair of glasses for as long as I have been coming here. Great place, if you need a new pair of glasses. read more

See all

Great overall. Great service, selection of frames and staff is very kind. Great prices as well and the store is very clean

I would like to add visionworks representative Ana has always been patient when i go choosing 12 pairs of glasses to ultimately purchase one. She helps me decide which one fits perfectly. My mother was a client at Vision works more than 20 years ago and inturn I became their client since then. There prices are truly the best which of course adds to another reason why I would never go elsewhere. Maryann read more

I went for an eye exam to get new glasses and contact lenses. The staff, especially Isabella, was vey polite and patient. They did different tests before seeing the doctor and answered all my questions. Overall a very good experience. I really recommend this place. read more

First of all the model frames they have marked at 249.00 later I found online for 99.00 After have my glasses made twice I had to return them because the progressive lenses they make are very narrow and were making me dizzy. There lenses and frame used to be good but not anymore...Now I am sitting waiting to get 700.00 returned to a credit card and my money tied up with no new glasses. The staff is doing a good job but of course they can't tell you that the product is lousy cause they will lose their jobs. Adios Vision Works!! read more

They are very professional and knowledgeable specially Debla Fontaine, she will go above and beyond to help you out, it was such a pleasure to have come here the place was very clean and organized. read more

Such a pleasure to have come here, after visiting Americas Best and walking out of there disappointed! Lisandra was very helpful and pleasant and I was out in no time on a Saturday afternoon and I should mention the cost was better than expected as well. Recommend 100%. read more

Visionworks - Prescription sunglasses - Optometrists Near Me - Hialeah, Florida

If you are looking for an optical with a variety of glasses and Excellent customer service Vision Works its the place to go. Conveniently located in the heart of Hialeah, vision works offers eye exams all week long including Saturdays and Sunday. Everyone I encountered at the store was courteous and ready to help. The techs on the doctors side were very knowledgeable and answered all my questions. Lisandra was patient when performing the preliminary exam and gladly assisted me with choosing my frame and then ordering my contact lenses. Will gladly return here and recommend it to my friends and family. read more

Went in to have my sons eyes checked and to order new glasses before he went back to school in NY. Debla at the Hialeah store went above and beyond to ensure he received them before he left. Great service!! read more

My all time favorite optical. Open late, great service. Ralph, Paula and Lisandra are best. Super knowledgeable

I went today for my eye check up and ordered new Glasses. Very Professional experience all the way through. Great People (btw they Speak English !) the service received and price was just right. In Hialeah fla, this is the place to get all in house items and eye care service. They have it all, including their own lab. Great people, Willing to help, Friendly, Family feeling by being there. Great experience and would recommend it to anyone. My glasses will ready on Monday with no pain. They take all major insurance including (Care Credit) forget those orders that promise and not deliver. Very professionalism in that Vision works Location at Hialeah (49 street) I found the best.. read more

Osmany Sanchez helped me while I was there and he was great! The place was very clean and organized. All of the staff were friendly and the speed of service was efficient. Prices and selection were very reasonable. From my experience, I'd recommend this place over all the other competitors in the area. read more

Went in to have an eye exam, the ladies at the eye exam table where really kind and helpful signing me up. The doctor who was doing the exam seemed impatient because I couldn't tell if things where worst or better... which is what the exam is meant for. Then a blond employee who was nearest to the door was rude because I asked that I'll be leaving and I wanted to know where to turn in the glasses tray. Take some of your employees back to a customer service class because they probably slept through it. read more

I've been coming here for years and their staff is really friendly. They take their time, help you choose frames, and dedicate their great service to clients. This is the best optical. read more

Visited the store at (West 49th street,Hialeah) and they helped me in a professional and promptly,best one in relation to the others!!!

I started coming to this Visionworks when I moved nearby after years of going to a couple different ones in ft lauderdale, which I liked. But this location blew those out of the water. The staff here is so helpful and so polite! Something that is so hard to find these days. The opticians that always help me Rafael and Paula are so great at catering to my needs every time. I just appreciate their customer service and their attention to detail. I don't see myself ever going any place other than Visionworks, and especially this location !! read more

They have great sales people to always help you the eye appointments are fast and quick once you choose your glasses they try to do their very best to make them available to you as quickly as possible highly recommend. My only complaint would be there designer glasses can be nicer read more

I like this place, nothing crazy but just good enough. It's clean and they are fast which is what I like. Got my glasses and contacts :)

Nothing but GREAT customer service from the ophthalmologist staff to the actual store, coming here for yearssss. They know me & my kids by name. Osmany has done a marvelous work as a general manager for all these years. Come to this store you won't regret it read more

My first time there and I was treated with the utmost respect. They have a wide variety of glasses and all of the workers were kind, but the one who stood out the most was Yaylyn Fernandez. She was very patient and understanding and helped me choose a wonderful pair of glasses. read more

Awesome service and prices. It's the place to go. Great doctors and great selection of frames.

If I were able to give this vision works a negative rating I would. I have been loyally coming to this vision works for over a decade. It's always been convenient and centrally located. However. The older American female optometrist has always been unfriendly and aloof when it comes to the client. I have even seen her get upset and treat her staff poorly. Today, I went in for my contact exam after not being able to go for the past few months and I found out that they have a policy that if I don't come back within two months of my eye glass exam the $80 contact exam that I usually get goes up to almost $160!!!!! How in the heck does that happen? I made a phone call to another location a few blocks down the street and they were able to quote me the original price no matter how old the other exam was. So I have had enough with this location. Their high prices and crappy customer service and have taken my business and my money elsewhere. If you live in the Hialeah area please do not. I repeat do not go here if you want terrible and over priced service. This place is a joke. read more

The absolute best experience - everything in English - from the welcome greeting, the doctor, the sales team, the cashier - Yaylyn was super, above and beyond customer service. read more

Lisa was a great help. Friendly, knowledgeable and caring for my visionary needs. I highly recommend you stop by and say hello.

I have to say what great service and attention I had received today by Paula. I have always had to settle for a pair of glasses but with her help I can finally say I found the pair that completes my look. She is great and passionate about solving her customers needs. Thanks Paula I am on cloud nine you rock. read more

staff is not friendly paid 500 $ for pair of glasses then I asked for fabric cloth to clean the glass with and I was asked to pay 1.95 bcs it doesn't come with ! how cheap can u be read more

the opticians are the best, but especially Debla who help us find better deals and good sales , which also found a pair of glasses that makes you looks in style read more

Well I do not know what to say about this store. I went there due to that I had to take my glasses of to see little letters on the computer when I was really close to the screen. I called first just to see that they took my Insurance. They told me yes but not for the exam. They told me the exam was $69 I said ok I can pay that. I went there I gave the person on the front counter the insurance card and she called and informed me that I did not have coverage till July 1 2017. I told her that I knew that but what did it matter if they did not cover the exam. I would pay for the exam and they wait 4 days and get the glasses in 4 days when the insurance covered it. She asked me who told you that your insurance covers the exam. I told her that I had called and spoke to Carmen. She said well I don't know but it is covered but not for another 4 days. I was already there so. I paid. I felt like a number. The doctor did not even ask me why I was there. Like do you have problems with looking far, near or doth. She just put me in the machine. I had to tell her that the problem was near. Oh she says that happens when you are 40 years old. She said I needed progressive glasses. Well they are the professionals so ok. I waited about a week. Went to pick them up. It was bad from this point. I could not even see to either side without turning my head. The gentleman went to the doctor to see if she could do a quick check to see if it was ok. The doctor said at this time it is by appointment only. Oh she was sitting in the front doing nothing waiting for I do not know maybe the appointment. They changed them to bifocals. Waited 11 days. Went in to get the new pair. I told the man that I could see farther and clearer with the old glasses that with the new ones. He took me old glasses and tested they and said oh yes you old ones are 2.00 the new ones are 1.75 that is why. He said that happens. Bottom line $225 dollars later I have glasses that I do not use. Oh I was convinced to get the glasses that turn dark when the sun is out. Payed more and they don't work in the car. I would not recommend this store to anyone. read more