Everyone at this location was very professional and took great care of me. I was able to receive my…read moreglasses sooner than expected which was a relief because they were very much needed

Everything about Lakes Eye Center is perfect. Dr. Belkis…read morePerez is wonderful and explains everything during your visit. She attends to any follow up issues promptly. Sandi is the most important person to deal with if there are any problems she goes above and beyond to resolve any issue!

I'm not only a patient. I'm a 20 year employee. Not been…read morebiased; just posting the truth. First of all; the doctors, the administrator, the office manager and my co workers are the most caring people I've ever worked for and with. Compassion and professionalism are top priority. Throughout my 20 years working there I've even become friends with some of the patients. When you walk in our office you will feel welcomed. Come visit us and discover for yourself. You will not regret it.

Doctor in this practice that I see is very thorough and I'm happy with this part of the services…read more The optical part is something else and this is where I'm basing my survey on. My insurance covers $300.00. They instructed me to a wall with about 10 frames that were cheap looking and cost about $20.00 so they're trying to tell me I have to pay $280.00 for single vision lenses that are just for reading. When I asked again, I was told yes, this is what they covered. Would not break down the lenses and frames separately. I called a few optical stores and the going prices for regular single vision polycarbonate lenses are between $60.00 to $120.00 dollars so are they trying to charge $180.00 dollars for frames that look like mediicaid frames. Do not buy glasses from this place and shop around as they are trying to rip off customers. I understand making a profit but cheap looking frames for almost $200.00, I don't think so. Reading glasses in pharmacy look better than these frames.

Lady on desk don't know what she does charge me $85 and charge me another $45 paid ment and give…read moreme the wrong prescription ben blind since I got the wrong medicine don't go back again

My review is just on the amount of choices at affordable prices that I noticed when I came in for a…read morelook. I need an eye exam soon and no doubt after that a pair of clear glasses for watching tv and a pair of prescription sunglasses for out and about in the sunshine. I think from what I have seen and reading the reviews I will be back (as Arnold says!)

Customer service is Great and Doctor is kind and patientread more

They have a decent inventory with varying styles, and affordable pricing. Katia was very welcoming…read moreand helpful both times we visited. Will definitely come back next time my wife or I need a new pair!

The whole family, party of 5 goes to Lakes Family Eye Care. Dr. Briceño is the best. She's super…read moreknowledgeable and patient with my 3 kiddies. Staff is great and office is nice and clean.

Why would you if should be open, are closed, with no previous warning and why would you wont leave…read morea message stating that you will be closed on certain days that are supposed to be open??? It happened to my 84 year old mom that I took 2 saturday ago and you were closed with no warning, note on the door or anything? Today, friday after thanksgiving, no answer after multiple phone calls from my mom and myself. Something tells me that you guys did it again... is it too hard to notify customers and/or at least leave a message when you call that you will be closed? That saturday, like today, it says open in the website but again , Im sure you did it again. Shame on you. Needless to say that my mom need her glasses...

I really tried to give this place a chance, with no appointment expect to wait 2 hours. They do…read moreyour glasses right then and there and that was an extra 15 minutes. I put my glasses on and my right eye ended up being blurry, I told them that it was and they said because I haven't worn glasses it's gonna be that way, but if you go to an actual eye doctor that never ever happens. So I had to come back a week later to replace them. I had an appointment this time and yet I was still seen 1 hr to 2 hours later. When everyone was just chitchatting in the back and laughing. What's the point of an appointment? I don't recommend this place at all, huge waste of time and money especially. They say they have the BOGO, which I tried to purchase and it came out to both lenses being $400 and when I said charge me for one it was $200 so there's isn't really any type of deal. If I could get a refund and just never return I would. Read the reviews because they're not wrong. Don't come here for an exam or for your lenses. There's definitely better places. My appointment was at 12:45 and I left at 2:30.

This eyelab is a disaster. First they get my glasses wrong. Second they tell me that someone will…read morecall me when the DR is actually in to redo my eye exam. 2 wks pass and nothing. I happend to be in the area and popped in. To my surprise the DR is there. She sends my glasses back to get redone. 3 wks later still not right. At this point I requested a refund in July. She did say about 10 bus days for me to get it. Well it's 9-18 and still no refund. This store never answers their phone not even when their own customer service center is trying to reach them. I was told it would be expedited and I will receive it by the end of the week. This was 2 wks ago. Still trying to get my refund. Called again today and now they are telling me they want the lenses back. 2 months later. I already got my glasses redone someplace else. How the hell do you want me to get the lenses back. Lucy is the most DISRESPECTFUL AND WORSE CUSTOMER SERVICE I HAVE EVER DELT WITH. She called me now at 11:52am telling me she was waiting on me to return the lenses. Lucy was the one who took my refund request and told me to keep my glasses. She is now trying to cover her ass by telling me that she never told me that. If you really told me that, then why would u tell me I will receive my refund in 2-3 wks if I still had to go back. I kept asking her for corp phone number to talk to them directly. She hung up on me. That is great customer service. I am writing a complaint to the bbb and will continue to write a bad review and call BBB everyday until this is resolved Avoid this store at ALL costs. If this is how they treat their clients, its not worth going to any eye lab!!!!

Dr. Osvaldo Cabrera at Jade Optical is fantastic. He took his time with my sensitive eye concerns,…read moregave great recommendations, and provided an accurate prescription. Pricing is very reasonable, the eyewear selection is great, and the staff is super friendly and helpful. Highly recommend!

Nice facility The optometrist is very good and knowledgeable…read more Their hours are not great and getting an appointment is challenging The worst part of process is ordering prescription reading glasses I am still waiting for them after 3 weeks Staff are young and lack experience Overall not worth the experience Go somewhere else

Dr Cuevas and his staff are amazing! He will spend quality…read moretime with you and guide you throughout the entire purpose and evaluating your eye exam. Highly recommended!

I've been coming to see Drs Cuevas for many years and I can honestly say, I'm grateful for their…read morehelp and knowledge. They both give you plenty of time on your appointment.

The service was amazing! From the moment you walk in the door you feel welcomed and comfortable by…read morethe great staff in the front. You will have time to browse through a really great and organized selection of glasses. I am tough when it comes to styles and I found what I needed in less than 30 minutes! A feat for me! The optometrist is also a delight! She made me Feel comfortable and discussed options for me. Totally recommended!

The office staff was very welcoming....very professional and courteous. The doctor was nice and…read moreshocking remembered me a week later. Only negative..was they would not give me my PD number. I like to order cheaper glasses for work, and need that. My other doctor (retired) would supply that....its called ..order from me.

I hate going to the eye doctor…read more.. BUT Dr. Batista is the absolute best ophthalmologist I have ever seen. I've gone to many a Vision Works or For Eyes to get my eyeglass prescription. They always get it wrong. Dr. Batista got my right prescription and I'm doing better than ever. The practice is small, but always booked. That is why some people are complaining about the appointments. But his patients know how good he is and that's why they deal with the wait time. However, the appointments, go very quickly. I arrived for a full eye check up and eyeglass prescription update and the whole affair only took an hour. That is unseen in this kind of practice where Drs sometimes take 3-4 hours to do this procedure. This is not an emergency eye issue doctor, for that go to Bascom Palmer. This is a regular eye check and chronic issue doctor, and he is great. The staff is kind. The facility is clean. The technology is top of the line. The doctor is patient, and understanding especially with people who do not like seeing the eye doctor. (Like me.) I highly recommend him. He's the only eye doctor that my primary doctor goes to, and that says something! Don't pay attention to the ppl complaining about the appointments, just be timely on your schedule, and make sure you schedule your regular appointments. He's worth scheduling the appointment 2 months in advance.

I have been coming to Dr Batista's office for the last 5 years. We have been monitoring potential…read moredevelopment of glaucoma. He is very knowledgeable and thorough and takes his time with patients. Staff is efficient and they treat you with respect. Highly recommend the services of Dr Batista!