I highly recommend this Lens Crafters to help you fill your vision prescription and get into the right frames. They are an ethical group and will not pressure you into a frame or lens just because it brings them a higher profit. You get what you want, because you get the feeling their priority is to make you happy. I have been other places where it felt like their priority is to sell you the most expensive pair that they can. I hate that, and now that I found these good people, will stay loyal to their practice. I was helped by Maria, who was extremely patient and supportive while I changed my mind several times during the fitting process. I probably take longer to pick a pair of glasses than I do a car, yet Maria was kind and attentive the entire time. See also my review for the amazing in house optometrist, Dr. Tenn. She is the best optometrist that I have ever been to. She is ethical, helpful, focused, organized, and respects her patients' time. Most importantly, she is a good listener. She operates out of the Lens Crafters on the SE corner of Pembroke Pines Blvd. and Palm Avenue. Dr. Tenn is going to help you get into the right vision options to fit your lifestyle and your needs. She is not going to try and sell you on anything, rather give you the facts and let you make up your own mind as what is best for you. I have been to too many that will guilt or pressure you into a vision correction option that is either the most expensive, or sometimes not the right fit for what you are looking for. Dr. Tenn will ask many questions so that she knows you and your needs, and she will offer you advice. From there, she respects your ability to make a decision as to what's best for you. I highly recommend this Lens Crafters and Dr. Tenn, and will never use a different optometrist for my vision needs. read more

LensCrafters - Storefront. South side of Pines Blvd., east of Palm Avenue. - Eyewear & Opticians Near Me - Pembroke Pines, Florida

The honesty and professionalism of the LensCrafters sales team is questionable because I received my reading classes and noticed that the slight prescription ordered was not done. My first time wearing eye glasses and I noticed that there wasn't any improvement in my vision when I put them on. I simply needed them for reading . The representative Caroline of the sales team was more focused on the sale then apologizing for the error made on their part. Caroline was cold , unapologetic and focused on me paying more money without customer satisfaction. She never apologized for the error that the prescription was incorrectly filled she just kept saying she didn't know how the lab was given the wrong information. It was simple , Caroline take accountability and resolve. I stated I wanted a refund and wouldn't recommend this lenscrafter for your eye glass prescription . The ophthalmologist was great but I wouldn't fill my eye glasses order prescription at this location. My experience with the honesty, integrity of trusting their team to provide clarity to have a corrected eyeglasses to be able to see was let down by this team. Imagine not being able to see and having this location. Get the eye exam and prescription filled ease where. read more

I've been coming to this location and the location in Pembroke Pines mall location for year now both are equally as helpful every time I go.

I am submitting this review on behalf of my husband.. He said that Jessica was the woman who helped him today. His glasses broke late last night, and she was able to fix them for him with no issue. He received quick, great service. Thanks Jessica! read more

Dr. Anna-Kay Tenn is the most thorough optometrist I have ever had the pleasure of visiting! Wow. She is so patient, explains every single thing she's doing, the rationale for what she's doing, gives great recommendations, and is so damn cool. She introduced me to a new model of contact lenses that no one had ever told me about that worked better for my eyes. As she said, "I was using flip phone technology." She also gave me a form for a rebate for contacts. Very cool of her to save me some $$$ So glad I chose to come to her. Cheryl (not sure if I'm spelling it right) was the tech at the front desk and was so sweet. She made me feel comfortable and promptly saw me for my appointment. I think I got lucky the day I went because there was only one other person there. So I got everything done in about an hour. Vision exam and ordering contact lenses. To order contact lenses, that's done with the LensCrafters rep. Jessica was the rep and she was available right away for me while I was waiting for my eyes to finish dilating. She was really nice as well. I love this LensCrafters location. read more

LensCrafters - Reception - Eyewear & Opticians Near Me - Pembroke Pines, Florida

Dear customers, if you are in need of lens craft services, I highly recommend visiting the Pines Boulevard location and asking for Miss Jessica. She is dedicated to ensuring customer satisfaction and providing thorough information about your order. Jessica takes the time to understand your preferences and ensures that you are happy with your purchase. When I needed a new frame for my lens, Jessica took care of everything and had it ready by the end of the day. She is professional, courteous, patient, and always maintains a positive attitude. I had a seamless experience and didn't have to pay anything out of pocket. read more

Horrible experience at the Lenscrafters location in Pembroke Gardens.I was going to buy to pair of glasses, instead I ended up losing money, losing a claim with my insurance company not to say all the time I wasted ( 3 months ) due to the incompetence of some of the staff members. When I went the first time, the optometrist stated that my eyes were fine and after 3 wrong prescriptions she suggested that I needed a cataract surgery, which I don't have. Also the manager was condescending towards me every time I went to check the status of my glasses and always said " I am trying to help you" When I presented my case to the customer service dept. I was thanked for writing to them, but my request to at least reverse my insurance claim, wasn't even acknowledged on the reply. It looks a computer used a template to reply my email. Anyhow, I wouldn't recommend this company for glasses. Very unprofessional. Now they will comment on my post, stating to sequence of events are not as described by me. I am curious to read what they say! read more

Store hours online and on the door of the store say the store is open until 7pm, Monday- Saturday. I arrived on a Wednesday at 6:40pm and the store was closed. I wasted 25 minutes each way to drive to and from. read more

LensCrafters - Store hours - Eyewear & Opticians Near Me - Pembroke Pines, Florida

I am so annoyed with the service, the lack of knowledge and the inconsistency of the staff at this store, and the online personnel I spoke to online customer service line, I could scream. I spoke to four different people and got four different answers and the initial person that I spoke with she lied and said no I didn't tell you that when I specifically questioned her and informed her what I wanted to do, I really really hate these. Corporations they take you through so much drama, instead of doing Customer Service and being consistent, I will never set foot in the store again unless I get an apology from that person that insinuated that I am a liar when she was read more

I literally loveee this place. I got my first pair of glasses in 2022 of November. Ever since I got my glasses with them, I've been going to do my exam there, including getting a new pair of glasses. I recently got my second pair of glasses and they actually broke because of me, unfortunately. I came in today and I spoke with one of the desk associates I , and she was so well mannered, understanding and welcoming!!! Every single time I come in there I get that vibe. Long story short I wanted to use my protection plan but she gave me a better idea and told me to use my protection plan at a LensCrafters closer to my school so that way I have glasses to wear without having to wait on my (brand new) glasses. She helped me out and had one of the ladies in the back (glasses tech) fix them enough until I could get my new pair and they look wonderful. GO TO LENSCRAFTERS FOR YOUR EYE EXAM, LENSES AND FRAMES!!!! They will make a way out of no way!!!! Especially the one I go to 9910 Pines Boulevard (954-430-3810) read more

I am horrible at scheduling appointments in advance. Hair or health... This store took walk-ins which was great for people like me who would just never get it done. I will say the initial hour wait was agonizing and then even after the exam there was still a long wait for the doctor. But all in all without an appointment is was okay. I spent a total of about 3 hours there. The doctor was very nice and gave valid information on my eye exam and was very informative so I appreciated that. read more

Literally felt like I was bothering them from the moment I walked in . The front desk was rude . Optician literally sad two words thru our whole interaction! Idk what I just ordered. Worst experience ever! read more

Great service. Was very easy and quick. Was able to call my other optometrist to get prescription. Visited during COVID 19 everything was very clean and sanitized for me. Definitely a place to visit for all your eye needs. read more

Staff was great, from reception to Dr. Tenn the optometrist to the helpful but not pushy sales staff. I've ordered my glasses online from China for a decade or so and really just need a prescription and have been to places that don't want to give me the Rx or won't give me the PD measurement or whatever. The Rx here was printed and given to me as the default. The glasses sales feels like an entirely separate business on the other side of the property and they were helpful, but didn't pressure when I said I didn't see anything I really liked. Oh, and I was literally in and out in an hour, perfectly timed and my exam started when the appointment was scheduled. Dr. Tenn is funny and attentive and fast without making you feel rushed. She was curious and listened and even explained what was going on with where the focus of my right eye is on my retina that NO ONE has explained to me in the last 40 years of having the same old condition I've had since 2nd grade. She also performed no less than three quick tests that I had never done before. I think she needs to go private practice and get some more money! read more

This is one of the worst experiences! My insurance is very limited and the deal at the store was better. But it's like they take advantage of you and try to make the most money without considering what you need. It's simple math, when I brought this to Art's attention he easily dismissed it. Like oh! You're right! Plus, the unwillingness to answer questions was definitely not appreciated. I actually call back on the phone only to be passed around and disappointed again! As big of a company as Lens Crafters is it is very difficult to find anyone who's interested in resolving any concerns! I will not be returning to this store or any other! This is my second time experiencing bad customer service! There's too many valuable options out there! read more

Be careful dealing with the Pembroke Gardens staff - The guy that helped me tried his best to break my expensive sunglasses. If you're lucky this guy is probably no longer there. Be careful who you deal with - make sure they are qualified - Ask about their credentials and experience. read more

NEVER AGAIN will I deal with this rude, disgusting, untrained staff at this location or ANY LensCrafters! They aren't trained in customer service at all and are in capable of properly answering the phone. I am canceling my order for $900 glasses due to the abysmal customer service!!!!!!!!!! Don't waste your time going here! read more

I saw the other reviews and it freaked me out. I had already scheduled an appointment and didn't want to welsh on it. Anyways.. everyone was SUPER nice, friendly, helpful, upfront.. and the Optometrist, Dr. Tenn was great. read more

Horrible! Horrible! Horrible! Do not go here!!! They broke my lenses and then said that they were not responsible for it! That it was a risk I took !!! They also asked me why I did not get it adjusted at the other LensCrafters that I got the lenses actually put it. Why is that their business to begin with? So that this would not be your problem? Let's be profession because obviously this place is not! Not professional and would not even handle the situation. I had to wait there for another hour!!! I had to handle all the phone calls!!! This place has no customer service at all!!! Store 5020 and manager Lisa who broke my glasses!!! You suck! read more

We had a looooong wait before they could see me and my husband for consultations with appointment. We were just curious how much fashion contact lenses would cost us and we were told it needs consultation. The girl at front desk didn't even want to understand what we were asking but gave us the quote over the phone anyway. After waiting 1.25 hours we found out it costs way more than the front desk had told us. What a complete waste of time for people who only have one day-off a week. read more

If you are looking for a friendly staff, a knowledgable doctor, and plenty of options, this LensCrafters is where you need to go. Dr. Tann is very thorough, and I always feel confident after leaving this office. I would never go anywhere else! I highly recommend visiting Dr. Tann for all of your vision needs. read more

Worst customer service ever!!! These people are NOT professionals. THEY DON'T KNOW WHAT THEY ARE DOING!!! DO NOT GO TO THIS STORE!!!! Went there to see if they could put prescription glasses on a new pair of frames, they BROKE IT!!! and said "these frames are cosmetics only, not made for prescription, sorry" WHAT?!?!?!?!?!? First of all, if you don't think that you could put prescription on the frames or unsure it can be done, DON'T TOUCH THE FRAMES!!!!! Sorry doesn't cut it!!! now I have no glasses and, on top of that, I'm left with a broke frame read more

I had an eye appointment today. I waited an hour past my appointment time to start the exam. My wife had problems with glasses being made incorrectly here. They are pushy about the ultralight lenses. They are also expensive. They quoted me nearly $1,000 for progressive lens glasses. They charge $20 a box more for my contacts than our warehouse store. Finally, Andrew is obnoxious, lots of unwanted advice about frame choices. read more

Amazing service. If anyone needs to find a pair of frames or lens Robert is your man. Absolutely amazing service and is a man of his word. Highly recommended! read more

I went there about a month to get new glasses, I pick out a frame but it was all scratch up, I told the lady to order a new one for me, and went back to pick my glasses up they gave me the same exact one that was on the display and I ask the lady was that a new pair and she say yes, but I know it was the same one because it has the same scratches on the exact place, and I had ordered another one witch take another week.. So if I didn't look at it they would just fool me... So I just want to let people know that those people at the Pembroke lens crafter are not honest, they are hole bunch of lier and they charge a arm and a leg for their frame, you can buy those frame from the Internet for half of what they selling.. So people be aware if you ever decided to go there cuz as for me they would never have my money ever again read more