I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

Dr. Strauss has been my husband's optometrist since 2015. This year she became mine. Yesterday, we…read morewere on our way to the beach and out of nowhere I had an eye issue and began to panic. Since we were in the area, my husband beelined me to Dr. Strauss' office. Upon arrival, Tasha welcomed us and listened compassionately to my crisis. She immediately spoke with Dr. Strauss whom immediately made time to see me. I was taken care of with the utmost kindness. As usual, and fortunately for me, Dr. Strauss is a non-alarmist yet extremely thorough. She asked me pertinent questions about my condition and took her time throughout the entire examination. She ensured that this panicked patient felt safe and calm. And I was. Thank God, all was well. The next day, today, Dr. Strauss personally called to check on how I was feeling, how my eye was doing and with her recommendations. This was both refreshing and greatly appreciated. I am ever grateful to Dr. Strauss for everything-- especially for her professionalism, empathy and follow-up call. Thank you Heiden & Heiden for being there for me on the two occasions I needed urgent attention. Caring for our amazing eyes!

Very good service . Professional and very knowledgeable service . Thank you…read more I will send my friends and colleagues to you

Moshe is amazing and so kind. Treated me immediately when I scratched my cornea and took me in same…read moreday. He made me feel at ease the moment he greeted me. Reception is the sweetest and they work with you in any way they can. Found my favorite eye doctor in town.

I was calling this office to find out if they accepted my insurance only to be placed on a 7 minute…read morehold. I hung up and called back three more times only to be automatically placed on hold. It's safe to say, I will not be going to this office.

I thought Dr. Barry Kay provided excellent care. His staff are excellent, everyone is friendly and…read moreefficient. Dr Kay has all of the latest eye exam equipment and will take the time to explain what he is doing and will answer any questions you have. He is a supporter of the Hollywood Women's Club, a 501C3 in Hollywood.

Excellent doctor and incredible staff. I have been seeing Dr. Kay for many years and am never…read moredisappointed in the quality of care and assortment of eye wear.

Customer service was excellent and the store was organized…read more I did not buy my glasses at this location but the clerk assisted me without an appointment to remold one side of my frames with a heat machine. Customer service is the most important attribute to any business.

Good experience at this location compared to the last one I visited... customer service was good…read moreeven though we had a hiccup w/our order. At least they do acknowledge you when you walk through the door. I do believe that some of their troubles comes from a system that is glitching from time to time making it impossible to give the customer's feedback on why coverage on certain items isn't showing up on their end. Overall I will definitely be returning to this location.

To the Yelp readers. I am flabbergasted by the last…read morecomments and only 5 out of 7 comments made. Let's do a reality check. Thank you to the 2 positive reviews. I am in agreement there is a problem w/members of the staff (they are the front line -they are good at what they do however a little refresher in public/patient relations is in order) that's when one takes ownership and asks for the doctor call you back direct. Let's remember quality vs quantity. Dr. Braverman is excellent in his field. As he does have ancillary employees, it's a sign of his quality and teachings. Not incompetent in any way, knows what he is doing with out a doubt. Do your research Dr. Braverman is TOP in his field in the state of Florida, New York and the Country.... The Dr. Has written so much he is a skilled clinician as well as an accomplished educator. Not only is one anxious when making these life changing decision one is also in someone else's hands. And for one I am happy to be a witness to such a unique and rare eye condition in the presence of an expert. And fortune to find the authority in Rare Eye Conditions. (Toxoplasmosis) for My dear Friend, Patient Thomas J. Murray I witness nothing but exemplary patient care. In such a serious matter. The doctor saved Mr. Murray's Retina. 14 years later here we are to present. Mr. Murray has returned do to a partially detach cornea related to a bad contact lens experience. Bravo-Dr. Braverman, you have saved his eye again. In closing, if for some reason you are having a financial problem, a treatment problem, or are not following the doctors immaculate treatment orders. STOP don't complain, speak with the Doctor... If by now one does not know waiting will take place in a waiting room, then I can say, you don't want a doctor to pay attention to your very unique and medically over all health!! I will sign this Honest Review, Sir Lazaro R. Oliver.

This is the most incompetent place I have ever been. I had…read morean appointment with no referral needed and confirmed it with Premier, a vender with Wellcare. When I arrived they said I needed a referral which is completely false. Never going back

Doctor and Staff provide excellent service. Greatly…read moreappreciate their kindness and generosity.

The measure for eye glasses was very good. Waiting for the…read moreglasses to be made was bad. We got the glasses in 7 days. The sunglasses will not be in till March 22 is not good.

I was sent an email reminder for "my" appointment. The email contained my first name and the time…read moreand date of the upcoming appointment. The issue is, I never made an appointment and have no idea who these doctors are and how they got my information. I sent them a message asking them to correct their information. The next thing I know, I receive a survey thanking me for the visit (which obviously didn't occur) and asking me to complete the survey. Again, I sent a message asking them to look in to this issue. I never received any response. They then sent a notification another appointment was set up. I sent another message asking them to contact me as to why this is happening when I'm not their patient. They never responded. I received another reminder today and asked for a response which I'm still waiting for. I'm concerned that they may have billed Medicare under my information without me seeing them, or someone is using my information. I have repeatedly asked them to email me how this has happened as I want the information in written form and the last thing I want to do is give them my phone number to call me back and add that to their documentation. I would be concerned to go to this office due to not only this error, but the lack of communication on their part to correct this error.

Had my regular check up this week and as usual, was treated with courteous professional service. My…read morefamily and I have been going in for many years. I feel very comfortable there and always trust the results there and their opinions. There is never any wait time, I am usually in the door and out with a complete eye check up in less than an hour. PROS: Rarely any waiting time.Sunday hours. Plenty of convenient parking , one minute from your car to the front desk. Very professional and efficient office in all respects. Doctor will go over each test with you and discuss the results. Doctor will patiently answer all of your questions afterwards. Doctor will give you his cell phone number in case of emergencies. CONS: none I really dislike doctors visits, appointments, etc. this may sound crazy, but I almost look forward to my exam and seeing Dr. Mendelsohn and his staff.

Had a great experience at this location!…read more From the moment you walk in they make you feel welcome and everyone on the floor greets you. I booked a basic eye exam and filled out the form online, they quickly checked me in and told me to wait in the waiting area whilst they pulled up my paper work. The system wasn't working so I had to fill it out again in person which was no big deal it literally took 2 min. The lady that took me into the first room to take my prescription and images of my eye was very sweet and kind! Walked me through the process without any issues and explained everything clearly, she also offered an added test for better views of my eyes but I declined. I kept blinking every time she did the air puff part and she was super patient and just repeated them for me. The doctor was so funny and so personable! She made the exam so easy and made me feel so comfortable, made conversation and made me laugh a few times Nicolas was also great, he answered every question I had about purchasing my glasses and upgrading any services I needed. I loved that everyone was kind and not sales-y at all! They weren't pushy about any added services or products, they simply offered them and moved on if I said no. That actually made me upgrade to the exam plus two glasses instead of just the exam.

What a wonderful experience at Americas Best Hallendale location…read more I waited to write this review from the initial contact, first appointment and filling of my rx and around the board, I can confidently recommend this specific location. Dr. Grindahl (the eye dr) encouraged me so much in the current state of my right eye. Years ago I had some permanent damage that left me legally blind in one eye. It's been 10 years and I've had a lot of improvement with time and always having the best ophthalmologists. Grateful to have found my safe place in south Florida. They also have super deals.