I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

Terrible customer service and glasses are overpriced. I've been waiting over a month for my trial…read morecontact lenses. I've never left an exam without trials--let alone had to wait this long. I've called multiple times and keep being told there was a shipping issue due to weather and that they should arrive "in a few days." When I called back a week later, I got the same answer and never received any follow-up. I understand things happen -- they're just contacts, it's not the end of the world -- but the lack of communication and customer service is disappointing. I ordered online through Target Optical and received them in a week. I won't be returning here.

Amazing service from a great team of professionals. Everybody has been working diligently on…read moregetting me some tinted eyewear the past few years. The prescriptions always come out great. Tints can be tricky, but they really help with my vision and Exotic Eyewear handles the challenges perfectly. Their selection is very broad and unique. I always see new exciting frames. Their prices are very reasonable. Highly recommended and great value.

We were patients at Eye Q for approximately six years and remained mainly because of the doctor…read more Unfortunately, our experiences with staff steadily declined over time. Service was often unprofessional, turnaround times were excessive (over six weeks for lens replacement), and recent interactions became unnecessarily argumentative after payment was accepted. Due to repeated issues and lack of improvement, we will not be returning.

My wife was told she had rosacea on her face which is why her eyes were dry. We got 3 more opinions…read moreand all disagreed heavily with Dr Wafa. My wife was also prescribed $500 glasses which we were told just recently weren't needed at all. Your eyes are important so please advocate for yourself and get a second opinion if you've gone here.

The service was amazing! From the moment you walk in the door you feel welcomed and comfortable by…read morethe great staff in the front. You will have time to browse through a really great and organized selection of glasses. I am tough when it comes to styles and I found what I needed in less than 30 minutes! A feat for me! The optometrist is also a delight! She made me Feel comfortable and discussed options for me. Totally recommended!

The office staff was very welcoming....very professional and courteous. The doctor was nice and…read moreshocking remembered me a week later. Only negative..was they would not give me my PD number. I like to order cheaper glasses for work, and need that. My other doctor (retired) would supply that....its called ..order from me.

I thought Dr. Barry Kay provided excellent care. His staff are excellent, everyone is friendly and…read moreefficient. Dr Kay has all of the latest eye exam equipment and will take the time to explain what he is doing and will answer any questions you have. He is a supporter of the Hollywood Women's Club, a 501C3 in Hollywood.

Excellent doctor and incredible staff. I have been seeing Dr. Kay for many years and am never…read moredisappointed in the quality of care and assortment of eye wear.

POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

3 stars I needed new glasses while visiting our son in…read moreFlorida January of 2024, this place got good reviews so went there, they were very nice HOWEVER I paid $500+ for the glasses which is fine it is what it is but I live in Indiana, the lenses I paid for I cannot seem to clean no matter what product or soap and water I use so I went to my regular optometrist for new lenses (December 2024) they said they would need to send them in, I cannot go without my glasses so they said if I called next Level they could give me the shape number of my lenses that they should have them and if not their lab should and that would prevent the need to send them off, I called was informed he did not keep that information, he didn't send lenses to a lab he did it himself but did not keep any of that information on file, I had him speak to my optometrist in case I was asking the question incorrectly, she hung up astonished, said he told her he didn't keep that kind of information in my file, he saw to many patients to do that?! my advice, find somewhere else

Welp - Looks like I need to find a new eye doctor!…read more On February 20, I visited Eye Associates of Hollywood and saw Dr. Garcia. She was great, kind, energetic, and finally gave me a diagnosis that explained what had been going on with my eyes. I felt hopeful after that visit. After completing the 10-day treatment, my eyes were better still not right after I stopped. I called the office on March 11 and left a voicemail. I eventually received a call back and was told to continue treatment and come back in sooner, so I scheduled a follow-up for March 30. I also asked for a refill on my eye drops and was told it would be called into my pharmacy. That never happened. I called again and left another voicemail. No response. I waited about a week, called again, and still no response and no prescription called in. At that point, I had no way to continue the treatment I was told to follow and my follow up appt was approaching. Today, Friday March 27, I received a call from Jose asking if I was keeping my Monday March 30 appointment. I explained the situation and said that would depend on the doctor wants, since I had not been able to continue treatment due to the prescription never being sent in. Instead of addressing the issue, he repeatedly asked if I wanted to cancel. When I asked about the cancellation policy, he said there would be a fee if not within 24 hours, so I told him to cancel. When I asked for his name, he avoided answering and kept talking. I had to ask multiple times before he finally said his name was Jose and started spelling it even though I didn't ask for it. The interaction felt dismissive and unnecessarily frustrating. I'm not going to lie, he pissed me off. Overall, this experience has been extremely disappointing. The doctor seemed great - although I didn't know my condition was chronic until I looked it up on the internet. The lack of follow-through, poor communication, and unprofessional front office experience completely undermined the care. It is unacceptable to leave a patient without access to prescribed treatment and then push them to keep an appointment anyway. Very disappointing.

I have been patient of Eye Surgery Associates for more than 40 years beginning with Dr. Duffner and…read morethen Dr Jones. Unfortunately the practice has lost the emphasis on medicine and shifted to business. I was scheduled for my annual exam and received a text message 10 days prior requesting that I confirm. I confirmed. I received a second message requesting that I confirm. I confirmed. Scheduled for 9:30, I arrived at 9:00 and electronically checked in. Fifteen minutes later I was told that the Doctor was no longer with the practice. I asked if I could be seen by another doctor and was politely, coolly, and indifferently told- NO. Tried to reach the office manager by phone-IMPOSSIBLE. IT IS A BUSINESS AND IF THEY COULD DO IT WITH ROBOTS AND AI INSTEAD OF PHYSICIANS, THEY WOULD. Where has the professionalism, courtesy, compassion and concern andf Drs Duffner and Jones gone? H. ALLAN TUCKER

Customer service was excellent and the store was organized…read more I did not buy my glasses at this location but the clerk assisted me without an appointment to remold one side of my frames with a heat machine. Customer service is the most important attribute to any business.

Good experience at this location compared to the last one I visited... customer service was good…read moreeven though we had a hiccup w/our order. At least they do acknowledge you when you walk through the door. I do believe that some of their troubles comes from a system that is glitching from time to time making it impossible to give the customer's feedback on why coverage on certain items isn't showing up on their end. Overall I will definitely be returning to this location.

Dr. Strauss has been my husband's optometrist since 2015. This year she became mine. Yesterday, we…read morewere on our way to the beach and out of nowhere I had an eye issue and began to panic. Since we were in the area, my husband beelined me to Dr. Strauss' office. Upon arrival, Tasha welcomed us and listened compassionately to my crisis. She immediately spoke with Dr. Strauss whom immediately made time to see me. I was taken care of with the utmost kindness. As usual, and fortunately for me, Dr. Strauss is a non-alarmist yet extremely thorough. She asked me pertinent questions about my condition and took her time throughout the entire examination. She ensured that this panicked patient felt safe and calm. And I was. Thank God, all was well. The next day, today, Dr. Strauss personally called to check on how I was feeling, how my eye was doing and with her recommendations. This was both refreshing and greatly appreciated. I am ever grateful to Dr. Strauss for everything-- especially for her professionalism, empathy and follow-up call. Thank you Heiden & Heiden for being there for me on the two occasions I needed urgent attention. Caring for our amazing eyes!

Very good service . Professional and very knowledgeable service . Thank you…read more I will send my friends and colleagues to you

I guess my desperation showed, and therefore the help that I received with my prescription glasses…read morewas immediately available! Thank you very much for caring!

Vadim gets the job done quickly and professionally! My…read moreeyeglasses were all crooked and I was thinking about getting a new pair. He used a new technology and straightened my eyeglasses, therefore saved my money! I don't have to buy eyeglasses. Thank you USA Eyeglasses Repair