Super busy for a Thursday, but the staff managed the flow very well. The optometrist that saw me…read morewas thorough and the equipment was state-of-the-art. Awesome selection of frames, and overall a painless and pleasant experience? I go back in two weeks to see how my new contact lenses are working out. It's so great to be able to see well and feel good at the same time!

Two years later and I'm still traumatized by this place. Oddly enough I've been to several other…read morelocations with stellar customer service. A manager never once reached out to me or even offered to resolve the issues I had. So I will say this: To the staff members at this America's Best Contacts: You should be ashamed of yourselves. You laughed when a patient made you aware of a boundary. You mocked me and purposefully "messed up" the one test I had voiced concerns about. Yet every other test went through seamlessly without a hitch. Coincidence? I think not. Please do not go to this location. I'm telling you; the staff members here lack professional and are far from knowledgeable. You're better off traveling to any other location. I can assure you.

I walked into this location thinking I had an appointment, but when they checked in the computer, i…read morein fact didn't. Mike offered to make inform me on the spot and gave me his card. He's also kind enough to fix my glasses which were taped together. Shout out to Mike, he's an asset to this establishment.

I ordered my eyeglasses July 28. It is Sept 9. No eyeglasses. The manager refuses a refund, refuses…read moreto expedite service, refuses overnight shipment. Refuses to provide his manager's contact information. Refuses to provide an estimate on delivery.

Great customer service! I brought my Mother's glasses in to fix a missing nose cushion and the…read morevery friendly staff happily did the repair at no cost. He took the time to clean the glasses up and offered me a case. Very impressed!

Let me first start with a more positive note. Zac the store manager is really good with customer…read moreservice and outstanding people skills. The first time I came in here for my appointment, the receptionist couldn't find my insurance plan despite the fact that I came in with a photocopy of the insurance card. Before coming into the store, I checked with our insurance provider if they are in network and was also able to confirm that they are in network. The receptionist is as helpful as a wet noodle. Instead of trying to find a way to assist me, she just stopped making the effort. So I called the insurance provider while I still inside that vicinity. I don't want to go running around again because it's already a waste of my time. I spoke with customer service and I got the lady to talk to this receptionist. And voila! She suddenly found me in the system. She said that I should've said Spectera. It's like d'oh, UHC is the service provider through their Spectera program. I got the paper, all she has to do is confirm by calling in the insurance to sort out any confusion, but like I said, wet noodle. Then my husband went in for his schedule, he encountered the same problem, they couldn't find him in the system despite the fact that he also brought with him the photocopy of the paper that shows his member ID numbers. He was so frustrated and came out mad as hell because he felt that he was facing a major and immovable boulder. It was the same receptionist who I encountered in my first visit. Wet noodle. Too lazy and very incompetent, rude person who shouldn't be working as a frontline. Doesn't know jack diddly squat and just rely on what her system will spit out instead of searching for the information. In my succeeding visit, I guess I was a glutton for punishment so I came back for more. But because Zac gave a positive experience during my first visit, it's not all that bad, so when I came in again to get prescription sunglasses Amber was the lady who took care of it and assisted me for my needs. She also gave me positive experience. Same problem, she couldn't find me in the system and even Zac stepped in to help out so I once again called customer service and we managed to sort it out. Amber helped me choose which frame works well with the shape of my face so I'm pretty happy. Now today, my husband came in for his appointment because I managed to convince him that it wasn't all that bad. First thing that we faced again is this receptionist who seemed so incapable of doing her job right. I told her that we have the same insurance ID number since I'm on my husband's insurance and I said I'm already in the system. Her curt and rude answer is that each patient have different authorization number. She was asking for our member insurance number and I told her it's the same, the least she could've done is to look up the number in their system. So I don't understand the correlation between authorization number and the insurance ID number. When you walk into any medical provider, they always asked for your member ID and not authorization number. And if you don't have the member ID, they can look you up in their system through your name, birthdate, or your social security. This receptionist needs to be trained on how to do her job right. Or she was probably trained but is just too lazy. Now on my rating, I will rate it based on the following criteria: Facility cleanliness: 5 Selection of items: 4 Service provider frontline service: 1 Customer counter frontline service: 5 Note: I separated the customer service from store front customer service and service provider customer service to give credit where credit is due and help potential customer be ready what to expect when you get to see your eye exam schedule.

Kelly is fantastic. The service she provides outstanding. I had a rush job and wanted new glasses…read morebefore a long trip and she bent over backwards to get them done in time. I've never experienced such good customer service. She is also amazing understanding the right frames for your face type. She's blunt, but she's right you only have to look in the mirror to see that she is. I've been wearing glasses since I was four years old and have never gotten an honest opinion of what glasses were best for my face. Kelly had no problem doing that and I left with two great pairs of glasses. Her selection is unparalleled and her prices are great. If you want high-quality frames, excellent customer service great prices and an honest evaluation of what will look best on you, Kelly is a person to go to. I can't recommend her strongly enough.

Eye BIZ now has a POP-UP location in Lemoyne at the Antique Market Place. I randomly visit this…read moreunique flea market on Bosler Ave. I had my "optical palm read" by Kelly who is not only Knowledgeable but also Customer-focused and still carries those Fashionable Frames you remember from her shop on Paxton St. HBG. There were no pressure sales tactics as she adjusted and cleaned my current eyeglasses while I browsed. Now that's Customer Service!

Upstairs in the farmers market Some interesting pieces. I…read morecame because I wanted some pearl earrings but there were almost none. I was told that was their specialty. Not They have lots of other choices They has eye ware too

They are the best. They very friendly and have a wonderful smile make you feel comfortable, and…read moreknowledgeable about the products

This is the worst place ever! They have the worst customers service....... They don't communicate…read morewith their customers. I called to make an appointment, and the manager asked if she could call me back. She never called me back, so I made an appointment online. When I came in for my appointment, everything went well, and they told me I would receive my glasses within the week. A week went by, and no one contacted me. I called the store, and they said "Oh, we left you a message", but no one did. After wearing my glasses for a month, I returned them because I didn't like them. They said they would refund the money to my credit card...After 3 months, I didn't receive a refund. No refund was given, and I had to file a dispute with Sears Headquarters. They investigated and after a month, they said they would mail me a check... So let's hope I get the money in the mail. Go to lenscrafters!! Go somewhere else. This is the worst place ever!!! I would give it a negative star if I could.

They were awesome. I walked into make an appointment and they had a cancellation, took me in for…read moreeye exam as soon as I finished paperwork. Was the quickest service I have ever had. Love there selection.

I was a patient years ago and would love to go back but they do not accept my insurance. The…read morebusiness has grown and the staff has always been friendly and the exams thorough. Lots of co-workers use this practice.

Staff is unprofessional. Prior to the appointment I asked if they had received my child's records…read more They stated that they had. The day of the appointment we entered and the eye glass staff members were having very loud personal conversations for all to hear. This created an unprofessional environment and a poor first impression of the facility. As we went back the eye staff member was not friendly, didn't smile once, was not friendly/warm towards my child, did not seem happy to be there, and seemed annoyed anytime I asked questions about tests that they wanted to run. We were then led to a patient room where we waited for awhile. As we were waiting to be seen, I could overhear more personal conversations being had by the medical eye staff. Finally the doctor enters the room and I asked if she had a chance to review my child's eye history beforehand. She stated no and looked at my child's chart and said that they've never received them. I said I was told you had them. She stated who told you that? I told her the front desk staff, she stated that they in fact did not have them. A professional company would've followed up with myself and/or the other doctor if they had not received them prior to the appt for a new patient. During the appt, a front desk staff knocked on the door and entered the room; we were basically pushed out. I have never been at a medical appointment where a front desk staff entered a patient room while being seen by a doctor/medical staff. As we were checking out they attempted to charge me over $200. Luckily, I have prior knowledge and questioned this. The front desk attendant was unable to answer my questions about the charges. Another staff member had to step in. They stated the doctor billed/coded it wrong. Not my issue! Then my bill magically went to zero. Save yourself the time, money, and headache. Staff is unprofessional and will try to overcharge and do not have adequate knowledge on eye billing. Only positive were the two friendly check in ladies.

As a mall walker, I couldn't help but notice all the cars in the Colonial Park Mall parking lot…read moretoday. The moms and some dads are out today supporting the Just Between Friends Children's Resale Pop-Up event at Colonial Park Mall. The preloved event is located near the Colonial Park Mall Food Court. The pop-up shop is this weekend, Sept. 11-13, and next weekend, Sept. 18-20. Walking by, the event looks organized, with one door for entry and another for exit. I see numerous clothing racks, toys, and strollers. With children growing so fast, preloved, sustainable shopping is the way to go to keep up with their ever-changing sizes and interests. Customers can also consign by bringing in gently used, outgrown children's clothing, cribs, footwear, and toys during the pop-up weekends. Resale and consignment shops are currently thriving in the current economy. It's great to see Colonial Park Mall being used, even if only for this event, for unbeatable children's discounts.

A tomb for local nostalgia, plagued by ghosts of its dead social relevance, the Colonial Park Mall…read moreis a hollow shell. It is an empty, echoing chamber of dusty vaults that once held great names and popular brands that drew hundreds of shoppers per day. This once proud social hub would be horrifyingly quiet if not for the pop music piped into the empty spaces, the upbeat sounds distorting as they echo off the tile and concrete surfaces, blending the sing-song melody of a angelic spirit into a lost soul fighting its final descent into madness. Yes, the Colonial Park Mall is dead, but remains haunted, one might say possessed by a small community of vendors peddling curious wares and sinister services. And also cell phone stores. You would be forgiven to think the random, lone stranger walking by is the spirit of a former shopper who once used the mall for their daily walk and expired near the old Radio Shack and now doomed to tour its remains for all eternity. The mall is policed by cemetery watchmen, glassy-eyed custodians ready to expel loiterers and those without a shopping agenda. They wander through the ruins left behind by pretzel makers and shoe stores and clothiers and other shoe stores and Hickory Farms and even more shoe stores. And they converge every hour at an empty center court where children once gathered as a wise and cheerful Santa Claus would grant audiences and wishes from 10 to 11 and again from 1 to 3 on Saturdays during the holidays. Gone are the mallrats, their socializing now digital. Gone are the great savings events and sports memorabilia shows and special musical guests. Gone are the anchor stores like Sears and Bon Ton. Only Boscov's survives to give this empty space meaning. The mall itself is a parasite grafted to its flank. Come and peer into the past as thoughts of the post-apoclaypse rise from the vibe. To stand inside this dying space is to know the meaning of loneliness. To step beyond the threshold of the jubilant Shoe Carnival is to be stripped of all joy and hope.

All of the reliable and trusted specialists left after the private company purchased the center and…read moreimplemented changes that adversely impacted patient care. Even the patient post op surveys are indicative of the issues. They asked questions totally irrelevant to most of the procedures I received them for. The way the questions and options for scaled responses were designed would have reflected poorly on the specialist I had the most confidence in despite the success of the procedures. The stars I did give are for Dr. Silvetti, one of the optometrists, who provides stellar care despite being part of a chaotic practice with a high turnover rate of specialists and care staff.

They are taking far too many patients in an effort to make more money. Patient care is horrible!…read moreWait times are over 2 hours. Not coming back here again!