My sister made an appointment today confirmed, received the email... we went and lo and behold she was told you can never get same day appointments we are booked out all month!! Turned her away and didn't care to try to reschedule or get her in at all!! Will never go there!! Don't bother!! They don't keep their appointments!! read more

Awesome, good place,good people, On time in appointments and variety in glasses.............................................. I recommended 100% read more

The best place to make lenses and contacts. Before going to Visionworks I was in FL and I tried to get what I needed at VisionCenter From Walmart in FLL, the dr who treated me told me that my prescription was "expired" which was not the case because it clearly said on paper until "2024" so I had to return home (PA) and that's when I found out about VisionWork, fortunately for them my prescription was NOT "expired" they kindly assisted me and also gave me discounts! I'm happy I will definitely come back read more

Visionworks - Optometrists Near Me - Harrisburg, Pennsylvania

Screw Visionworks in the Harrisburg Pa area on Jonestown Road. Few weeks ago I go on. Never have to pay for an eye exam nor a year worth of contacts. Few weeks ago. They tried to charge me $17 for my eye exam. $80 out of pocket for contacts( my allowance is $600). I left. Today I come to Americas Best right across the street from Vision Works. Using Visionworks prescription...OUT OF POCKET I ONLY PAID $6.76 for an entire year. Same Accuvue contacts. read more

I had a wonderful experience and the workers are amazing people who took very good care of me and my eyes

Horrible customer service here. This used to be a really great place to get glasses. however the customer service is horrible. Only one gentleman in the store that still knows that he's doing. They need to seriously take a hard look at getting some quality staff in the store. I can say that after several years of purchasing glasses here, I have bought my last pair from vision works. read more

OMG. This place is great let me tell ya. We looked at all the reviews for one hr glasses and they were not favorable in the area. Being from out of town it didn't sound good! My husband lost his glasses on the road a few wks ago. So he called and they had ONE more appt at 2- we took it. He said the DR was great and is in only one day a wk. So then we went to this bubbly young girl that talked to us on the phone and she measures his eyes. We picked frames (40% off one pr) nice Harley Davison ones , picked the transion lenses and come back at 4:30 they will be ready! OMG we just sat there in awe! The manager also adjusted my glasses (which I had new lenses put in and were sooo out of adj not here tho) and they fit much better. 4:30 we show up ..glasses are done they fit, he can see again, and we BOTH happy happy happy!! This is the place to come for all your needs. They also do non hr glasses and contacts too of course. read more

Visionworks - New Harley Davison one hr glasses!! - Optometrists Near Me - Harrisburg, Pennsylvania

Front staff was kind/helpful. Ophthalmologist impatient/rude towards people with disabilities. read more

The person who helped me pick my new glasses was SO patient. I didn't realize my prescription was for progressive lenses, and he took so much time to explain how they work, and what I could expect when I got them. I picked them up yesterday and they are great! So nice that I'm not wearing 'reading' glasses on top of my head 1/2 the day anymore read more

I wish I had gotten the name of the person that helped my granddaughter in picking and fitting her glasses today. She was very sweet, knowledgeable and there was no high-pressure to add on to anything that she purchased. In addition she did her homework and found out that the same cost glasses were actually $100 cheaper than what we had been quoted at the vision works at Mechanicsburg. Very nice experience read more

First, let me say - the doctors here are GREAT. Go for the eye examination and RUN out the door with your prescription. They check your insurance to see exactly how much they can charge you - and then go over that amount about 10-25%. So if you're covered for $150 in lenses, you'll expect to come out of pocket another $15-$40 for either lenses or glasses - note, not both. You'll have to pay for one or the other if you need both. Their offers of two pairs of glasses for $65 or $89 (whichever it is in your area) is COMPLETELY bait and switch. You will NEVER walk out of there with two entire pairs of glasses for either of these amounts. Their customer service at the Harrisburg store is practically non-existent. I ordered contacts for my daughter and was given the wrong prescription. I called to tell them and, since it took two weeks to get them AND you have to pay first, I asked them to order the correct contacts that day and I would bring in the incorrect contacts. Nope - I was told they wouldn't do that because I'm "probably lying" about the contacts being incorrect. Called me a liar? Really? So I took them in, told them I needed them by the following week, and was given a song and dance about that. HORRIBLE customer service. But wait. There's more. THEN - I go to pick up the contacts AFTER NOT BEING CALLED and was told "Oh, we were wondering when you were coming in." Um...never got called. Then told me yes, someone called you. Seriously? Calling me a liar again? Nice. No - no one called me. They're a waste of space. If you enjoy wasting your money on lenses you could get online, by all means go there. Like I said - the docs are great. The front end of the business SUCKS, and that's putting it lightly. Do yourself a favor and go elsewhere or order online. They have NO clue what they're doing - they just want your insurance money, plus more from your pocket. Unprofessional and unethical. Completely. read more

Selection is great, staff was helpful and patient. Prices were fair, definitely better than Pearle. I didn't feel like I was a victim of any high pressure sales tactics, thank goodness. We got glasses for my child, but I found MY frames at Costco for substantially less money. I would definitely return to Visionworks though and place my trust in them. read more

The worst customer service ever! no one knows what's going on. they took a month to complete my sons sports glasses which after them not being able to Put his thick lenses in the goggles they ended up refunding and giving us the useless pair they did end up making with the thick lenses to which they didn't even have the goggle part inside to protect his face. so basicly if he wears them and falls more then likely the lenses will cut his face. Also don't bother trying to contact the store because they won't answer they just let customer service pick up who can't help as much with there limited information. just don't bother save yourself the headache. read more

I recently had an eye appointment and I was impressed with everything this trip. In the past, I have felt they were just making sure I leave with glasses that I didn't need just because my insurance covered it. I don't know if they have gotten away from that or not, but this trip felt different-better! The general manager David was awesome. He was so enthusiastic and provided great customer service... I really appreciate his positive attitude with all the patients I witnessed him interact with- including me. I know in the pass the customer service wasn't their strong point, but today they showed much improvement. And as always the doctors they have are great! If you need an eye exam and glass, be sure to check the out! read more

Girls upfront were nice but the eye doctor was rude got mad at my 80 year old mother because she did not answer his question if left or right was better. The way he thought she should have answered him. I was in the room and had to confront him on how his questioning as I was hearing it was fast and confusing. I just thought it was ok to treat people manly. We will never go back. Colonial park pa read more

Everyone loves my new frames more than I do. I picked them out, but it will take getting used to, as I am a creature of habit. My main (and only complaint) is that I was not told upfront that I had to purchase a warranty, necessitating another trip to Visionworks. You would think that an almost $700 pair of glasses would come with a warranty -- even though the warranty's cost is only $30.00. read more

If you have bad eyes, don't go here for glasses. I ordered thindex 1.74 glasses with the same prescription I had before in 1.67 (cheaper material) and a similar frame, and they came back thicker than my old ones. They were 2.1 mm in the center when my old ones were 1.4mm. I have a -10 prescription, so this made them much thicker at the edges. They remade them, and they came back 1.7 mm in the center - still a bit thicker than my old glasses. When I complained, they polished the edges, but I didn't like that because I got reflections at the edges of the lenses. I asked them to buff the edges and they told me they would remake them again. About a week later the doctor called to tell me that the glasses came back at a center thickness of 1.7 mm and they could not make them any thinner. I went in to pick them up and it turns out they had not remade them and they still had the polished edges even though I told them I didn't want them polished. I just had them refund me because I'm sick of dealing with them. They told me that the lab can send them glasses with a center thickness anywhere between 1.5 and 3.0 because those are the industry standard. That's a HUGE range of thickness, and unacceptable with my -10 prescription. Basically, they don't care about making glasses thin. I can tell the difference between my current lenses and the crap they tried to sell me. read more

Once you get attention from the ever-so-busy staff, they give you their full and undivided attention. I was most impressed with this place and its customer service. If you have to wait, they will let you know they will be right with you acknowledging your presence. No one was EVER impolite or unprofessional. read more

Called to check availability of appointment time for today was immediately put on hold went through a drive through and then sat and ate my lunch, all while on hold, then drove 12 minutes to the store still on hold, 27 minutes on hold. I get to the store who's door says walk ins welcomed, to find that its actually a few day wait for an exam. Wasted too much time on this lazy customer service store i will never be back. read more

Scheduled an appointment online and they called to tell me that the appointment isn't available and wanted to reschedule. So I obviously am taking my business elsewhere. read more

Two pair $89 advertised in window and online everywhere you look. Two pair ended up almost costing $400.00 um hello???? Are you serious???? talk about bait and switch, got one pair of glasses for my kid for $150. NEVER going back! NO help, bent frames gave a headache took them back...exchanges only within 30 days no refund....Frames turned out to be incorrect for Rx that I handed to tech...only one competent person works there, that person should leave...then they can go belly up. I'd not even give this place one star! I wasn't happy with American Best but at least they cover kids glasses FULLY for 1 year without trying to charge extra $100. RUN AWAY read more

I purchased a pair of glasses in August with my insurance and about $200.00 cash out of pocket. The staff was new, and apparantly didnt tell me that the frames I picked could only be used with HD lenses. VW upgraded for free-which was nice. Glasses came in, tried them on, they seemed distorted. Found RX was slightly off-but within parameters and that "I must be very sensitive"-but they will remake for free. Fine. I took them again, and they just apeared that I had to work very hard to find the correct spot to see out of them clearly-almost like looking though water with them. VW offered money back, but how does insurance get credited, I will be out insurance and glasses, and as an accountant thats not do-able, etc...Thought it was me not getting use to technology (HD). Went to Boscovs this week. Saw $88.00 special. Ordered new glasses. Came in 3 days later and they are perfect. The staff at VW was quite pleasant and accommodating (only reason I gave 2 starts), but most importantly I need to be able to see clearly. read more