I recently purchased a new pair of glasses from Hampden Optical. As usual, Carmen and Jen were so…read morehelpful and friendly. They are always professional and provide great service. I strongly recommend them . It is so nice to support small businesses in our community. Try them out. I know you won't be disappointed!!

It's been difficult to find a optical store to trust with high end glasses in the area. Many…read morelocations simply won't help with glasses they don't carry, which is understandable. Hampden Optical not only came across confident from the initial visit, but has been helpful time & time again whenever I need assistance while in the area. They've made honest, smart recommendations with glasses, glasses parts, adjustments, etc.

We are taking our business elsewhere because the store gave away my daughter's eye appointment that…read morewe scheduled a year ago at her last exam. The text message reminder comes through as a junk message but it turns out it isn't a reminder - if you don't respond, they give away your appointment.

I've gone here for eye appointments and glasses/contact purchases for years, and have always had a…read moregreat experience. Dr. Marotta has done most of my appointments and is really great.

The Staff and Dr.s are all really friendly and professional. I have been going to Premier Eye care…read morefor years at the Tuscarora St. Office in the Shipoke area of Harrisburg. I was scheduled here to see Dr. Brent for Cataracts. After several appts. And consultations as well as having them removed I must say everything from start to finish was done very professionally. Especially since it takes co-ordination between the two offices to set up appointments as well as the operating procedures. I am truly grateful to Dr. Brent and the staff at both facilities for their professionalism and dedication to their patients.

In reading through the reviews, I have to say my experience was quite positive. My last year's…read moreexperience with my previous eye group became intolerable (I had to leave after waiting over an hour and to date, no one has called me back to reschedule). At Premier, I had Dr J.E.B. and found him to be patient and sincere when addressing my eye care. One thing I found interesting is the steps of the process (checking in, determining current vision measures, seeing the optometrist, etc) are all done separately. In this way, things move along, but I can see when one area could be backed up. However, I have not yet experienced this to occur. I have found the staff to be professionals and positive. Additionally, at the Hartzdale Dr location, there is ample parking with easy access to the front door.

I have always experienced Eyewear services with Brandy as excellent…read more The attention to detail when fitting new eyewear is outstanding. I was in a pinch where I lost my prescription glasses and Brandy was able to expedite service to have a replacement pair the day before I was to travel abroad. Each visit she makes me feel like a valued customer.

Good service. It's a doctor's office...I go there once a year...I can't say it was anything…read morespecial, but they checked my eyes...and didn't blind me...so that's good. Generally, everybody was friendly. It's conveniently located for me and they accept my insurance.

The office staff, nurses and doctors all provided excellent care. I have had annual eye exams with…read moreDr. Holt, and recently cataract surgery with Dr. Harvey. The services provided , caring attitude and concern shown for the patient was truly impressive.

I paid 265 less on contacts with an outside supplier. It's ridiculous they wanted to charge me so…read moremuch more for my yearly supply.

The folks at Memorial Eye Institute are committed to making your vision the best that it can be! I…read morehave had LASIK, an ICL and cataract surgery, all performed by Dr. Erik Chotiner. Each procedure was painless and successful. I am thankful for the excellent care I received. Wait times for appointments can be lengthy but I feel the rewards are worth it! Just ask in advance what to expect!

I had a hard time getting my contacts adjusted. I left previous eye care center and went to Dr…read more Wagman. Wonderful experience. Extremely patient and got my vision corrected. Low cost for services. Wonderful staff. Highly recommend.

I made a mistake and scheduled an eye exam appointment here and went to a different location. So I…read morewas late for my appointment but they accommodated me without any issue. After initial check-in, I went to the back for the pre-tests by the technician. Again, no wait. I went through 5 different hi-tech apparatuses, streamline. Basically I just keep rolling my chairs to the right and put my chin on each. I was again back in the waiting area in the back. Soon I was summoned into the exam room for Teladoc. The remote technician evaluated my vision correction. She was friendly and patient. Then I waited for the doctor. This was my only sizable wait but even that was only about 10 minutes. Dr. Barry went over my tests. Redid some of the vision corrections, and correctly pointed out I had a floater in the right eye! Finally, I went back to the front where a staff printed out my paperwork and took my old eyeglasses to be updated. I was told I get to have tint for free. Sweet! I was told to expect a text within 2 weeks when it's ready to be picked up. I was out of there in less than an hour. Smooth transaction and pleasant visit!

It took over 25 min for an actual person to pick up the phone. AI answers the phones and can only…read morehelp with specific things, then wants to hand up on you if you don't say exactly the right thing next. Horrible AI customer service, wish they could afford to have a real person answer the phone and talk to you. AI kept telling me I needed to come into the store for more assistance. I wanted to obtain a copy of my last eye exam report.

I cannot express enough satisfaction with the staff--Lynda and Dr. Brent were open, honest,…read morehelpful, and friendly during my whole process. Even before knowing if I was truly a candidate for PRK, Lynda was calling to check up on me and discuss any questions I had. Dr. Brent also took time to discuss any further questions about the procedures and his opinions on what he felt should be best for me. Not once did I felt rushed during my consultation and/or pressured to choose one method (LASIK) over another. After discussing with Dr. Brent, I felt like PRK was the best option for me. Dr. Brent clearly discussed the pros and cons of each procedure and alleviated any concerns that I had. A few days, and now, three years later my vision is 20/20. Before the procedure, the Dr. Brent took the time to speak with me to alleviate any residual fears. Lynda came by to see me shortly before the procedure to wish me the best. There weren't any side conversations, everyone was attentive, the staff was very professional and focused on delivering the best service possible. When I first sat up after the procedure and Dr. Brent asked me to read the time on the clock, without thinking about it...I read the time out loud. Then I realized I wasn't wearing my glasses (that I wore for 20 years). Recovery did take a bit longer than with LASIK (as clearly explained to me), but once my vision stabilized (a month later) life was awesome! Premier Eye Care showed technical proficiency and more importantly treated me more than just a patient. I still love my "new" sight and don't regret choosing them. My experience was so positive that I have referred a few of my friends to have their vision corrected here. Without a doubt, I highly recommend them!

have gone to this practice for decades. Honestly, I feel they used to be very good. However, in the…read morepast several years, this office has gone VERY downhill, VERY fast. It is now common practice to sit in their waiting room for almost an hour past the scheduled appointment time. This has now happened to me twice in the past month. I don't know if they are seriously over-booking, or just being managed poorly, but this is completely unacceptable. Staff members are rude and short with clients. Doctors will not provide patients with any time whatsoever to explain symptoms, ask questions, etc. I strongly urge anyone considering this practice for your eye care to look elsewhere.

The doctors are decent, although they do not seem to stay there very long. The glasses techs are…read morenice and try to be helpful, but the practice manager is a total disaster. I have been wearing glasses all my life. This is the first year I've had a problem. I had to go in for an adjustment because the frames rubbed the skin on top of my ear raw. The practice manager "helped" me by adjusting. She supposedly adjusted them. I asked about having the problem and it being the first time experiencing such an issue and she said that sometimes in shipping, glasses frames get bent in shipping and need adjusted. I waited until the soreness lessened, but the problem continued. Went back in and the manager commented about me being back again. She made a second adjustment. Same problem continued. I went in for a third adjustment and finally got to see someone who knew what he was doing. I ended up having to purchase new frames. Then I was told it would be 7 to 10 days for the new glasses to come in. Today I called to check on them (9 days later) and was now told by the practice manager that its 7 to 10 business days, which means up to 14 total days. This is absurd. This woman, who claims to be a professional, is a rude, unprofessional liar. MyEyeDr does take a ridiculous amount of time to get your glasses to you, but never has it taken two weeks. It has now been over two months since I had my eyes examined and I am still using the old glasses with the wrong prescription. Truly top notch customer service. They need to show their practice manager the door!

I had to change eye doctors due to my current doctor relocating to this new center. I was supposed…read moreto have my first appointment with him (booked a year out) only to find out when getting there for my appointment that he was no longer there. He left the practice the month prior and went to another practice. MrEyeDr staff did not communicate to let me know of this change. They sent text messages to confirm my appointment the week before only to find out upon arrival for my appointment that they cancelled my appointment. Did not even communicate that I no longer had an appointment. They stated they sent an email letting me know, but there was no email sent - and confirmation text messages were continued to be sent. Thankfully I found out where my current eye doctor is now practicing, and will be going to his new center vs. this franchise eye center.