Great customer service! I brought my Mother's glasses in to fix a missing nose cushion and the very friendly staff happily did the repair at no cost. He took the time to clean the glasses up and offered me a case. Very impressed! read more

Let me first start with a more positive note. Zac the store manager is really good with customer service and outstanding people skills. The first time I came in here for my appointment, the receptionist couldn't find my insurance plan despite the fact that I came in with a photocopy of the insurance card. Before coming into the store, I checked with our insurance provider if they are in network and was also able to confirm that they are in network. The receptionist is as helpful as a wet noodle. Instead of trying to find a way to assist me, she just stopped making the effort. So I called the insurance provider while I still inside that vicinity. I don't want to go running around again because it's already a waste of my time. I spoke with customer service and I got the lady to talk to this receptionist. And voila! She suddenly found me in the system. She said that I should've said Spectera. It's like d'oh, UHC is the service provider through their Spectera program. I got the paper, all she has to do is confirm by calling in the insurance to sort out any confusion, but like I said, wet noodle. Then my husband went in for his schedule, he encountered the same problem, they couldn't find him in the system despite the fact that he also brought with him the photocopy of the paper that shows his member ID numbers. He was so frustrated and came out mad as hell because he felt that he was facing a major and immovable boulder. It was the same receptionist who I encountered in my first visit. Wet noodle. Too lazy and very incompetent, rude person who shouldn't be working as a frontline. Doesn't know jack diddly squat and just rely on what her system will spit out instead of searching for the information. In my succeeding visit, I guess I was a glutton for punishment so I came back for more. But because Zac gave a positive experience during my first visit, it's not all that bad, so when I came in again to get prescription sunglasses Amber was the lady who took care of it and assisted me for my needs. She also gave me positive experience. Same problem, she couldn't find me in the system and even Zac stepped in to help out so I once again called customer service and we managed to sort it out. Amber helped me choose which frame works well with the shape of my face so I'm pretty happy. Now today, my husband came in for his appointment because I managed to convince him that it wasn't all that bad. First thing that we faced again is this receptionist who seemed so incapable of doing her job right. I told her that we have the same insurance ID number since I'm on my husband's insurance and I said I'm already in the system. Her curt and rude answer is that each patient have different authorization number. She was asking for our member insurance number and I told her it's the same, the least she could've done is to look up the number in their system. So I don't understand the correlation between authorization number and the insurance ID number. When you walk into any medical provider, they always asked for your member ID and not authorization number. And if you don't have the member ID, they can look you up in their system through your name, birthdate, or your social security. This receptionist needs to be trained on how to do her job right. Or she was probably trained but is just too lazy. Now on my rating, I will rate it based on the following criteria: Facility cleanliness: 5 Selection of items: 4 Service provider frontline service: 1 Customer counter frontline service: 5 Note: I separated the customer service from store front customer service and service provider customer service to give credit where credit is due and help potential customer be ready what to expect when you get to see your eye exam schedule. read more

Dr. Chiang was nice and Marie was nice on the day of my exam. But Michelle is a very rude woman. I was told by the Doctor that my trials would be in on a week and half tops and when the time passed I called and then was there old by Marie that it takes 7 business days. Now it's been 10 business days/ 2 weeks and when I called to find out the status, Michelle was getting ready to hang up on me because yes I was a bit upset. Instead of handling the situation she told " you need to listen to me" like I'm a child and went on to repeat the same thing that the one contact lens is on back order. Her tone was very demeaning and she is very nasty. Very unprofessional. Beware of Michelle!!!!!! read more

This is the only place I'll go to get glasses! My company recently switched insurances and I was saddened to find out it was not one of the ones Lenscrafters directly participated with. I was due for an eye exam and glasses and asked if they took VSP (my new insurance). One of the staff, Zachary, was able to run my policy number and found a few discounts and details in my plan that they do offer. I really appreciated the extra lengths he went to to find the best prices for me. Dr. Danielle Burge-Renda was so sweet and friendly during my appointment and explained everything she did so I knew what was going on the whole time. She even made some great suggestions for lenses as I work on a computer all day to help reduce eye strain. All the staff there were super friendly and helpful and they have a wide selection of frames of all prices to choose from. read more

I had an appointment, the optometrist confirmed with me and I told him I'm driving an hour to get there but I'll be there. The Jackass went to lunch and didn't have the common courtesy to call and let me know... he's a royal piece of shit! read more

I took two pair of frames to lens crafters after my exam there one of the frames were broken when I picked them up. They said they will give me a $50 credit towards new frames that I just purchased for $200 I explained this wasn't satisfactory and will have to go to a justice (small claims court) to get my glasses replaced. The assistant manager said they are not responsible for any damages if the glasses not purchased this was stated after my glasses were broken not at the time when I purchased the lens beware of this store read more

I had a great experience at this LensCrafter location each time I went. I met 2 doctors, first was Dr. Chango-Holt who performed my eye exam. She was very thorough, explained how my vision changed, and fit me with one of only 2 pair bifocal contact lenses she could recommend and prescribe for me to try out that would give me the best possible glasses-free vision. After my try out for fit, vision and comfort, I returned and saw Dr. Chiang for a follow up contact lens check. After I explained my try out experience, he gave me a 2nd pair of bifocal contact lens to try out, in line with the 2nd option Dr. Chango-Holt recommended earlier. On my visits, optician Brian helped me tremendously. I selected new lenses for my existing glasses frame and he confirmed the lenses could be made to fit my existing 4 year old frames. I also selected 2 additional glasses frames from the variety of safety glasses they carry. Brian measured both frames on my face for the lens fabrication, explained the lens options available for both the clear and tinted pair of safety glasses I was buying, and he optimized which pair of lenses and frames would be submitted to my vision insurance provider to get the most out of my payment coverage from my provider, so I would come out-of-pocket less. Brian continued to follow up with me after my eye exam to update me on the fabrication, shipping and expected arrival dates for the new lens, and both pairs of lens-frame combined safety glasses after I told him I hoped to receive them before my upcoming Hawaii vacation. He was polite, cordial, competent, and engaging. His diligence, follow up and follow thru matched the expected delivery times he told me. For this reason alone, I would recommend this LensCrafters location for anyone needing eyewear. I would say the same for both the doctors I saw as well. While they may not be the least expensive choice available to all, I found the frame selections expansive, and thought the service treatment I received worth the extra money spent. read more

Dr. Renda was outstanding. I was having a problem with my eyes, and she knew exactly what she was doing and how to diagnose. She and entire office inside the Colonial Park Mall are very professional and friendly! read more

LensCrafters is a circus! I went in for an eye exam and saw one Optometrist, Dr. Chango, who told me my glasses were too strong for me because my vision had gotten better since my last exam over a year ago, and I needed a new prescription. I went back a week later and saw another Optometrist, Dr. Murato, and he conducted a second eye exam and told me my vision had decreased by 40 points within a week. When I asked him how is that possible, he asked me if I had severe diabetes. There was a machine in the room that the other Optometrist used during my first eye exam, but Dr. Murato relied on himself for accuracy. He was grabbing different lenses from the drawer, spinning around, and holding them up in front of my face at different distances and angles, yelling "close your eye!" He was the main act. The staff was rude. I attempted to shop for glasses, but the staff was not knowledgeable enough to inform me of which pair of glasses I could get with my prescription, so I wasted over an hour and ended up leaving without glasses. After 4-5 visits, I did not have a trustworthy prescription, glasses, or contacts, so I gave up. I have never had such a hard time getting a standard eye exam in my life. I have been wearing glasses for 24 years! Aren't Optometrist supposed to be able to conduct a routine eye exam at some point before being able to graduate? I do not know how this location can still be in business. I asked the Office Manager, Michelle, for a full refund, and she refused. She did not see anything wrong with the fact that I was a customer who paid for a service that I never received. Let me break it down for you Michelle, you have my money, and I have nothing. I hope that helps. read more

Took my glasses in to get new nosepads and the girl scratched both lenses. The screwdriver slipped off the screw and she ruined two good lenses. She tried to get me out of the store asap when she gave me the glasses. Now I know why. I was inspecting them and she was quick to tell me she cleaned them for me already so I would not be checking them out any further. The good news is that they ordered me a replacement set (as they should have). They said they will call me when they come in. Never trusting any co when they say they will call you when someting comes in, I called on Saturday, July 3rd for a status. They girl who answered the phone said the home office was closed and she could not get me a status. I called 7/5, and was told the lenses were in. Nice that they called me. I asked when they arrived and he said July 1st. I like how the girl who I spoke to on Saturday did not even bother to check to see if my lenses were actually at the store. They were there the whole time. The fact that they ruined the lenses in the first place (and they never told me they scratched them, I discovered it myself on the way out of the store) then they never called me when they came in and finally, the girl never bothered to see if they were there when I called for a status. Never again will I use lenscrafters. read more

They are over priced and rude. Worst of all they are always behind schedule for no apparent reason. I was their first appointment the other morning and waited 40 minutes to see the doctor. She talked to me like I was a child and didn't apologize for being late. Today I am here for my follow up. My appointment was fifteen minutes ago and the doctor just walked in. No one has apologized or said they are running late. read more

I went to a different LensCrafters in the area and missed my appointment by 10 mins due to car trouble. The receptionist at the other place wasn't very helpful and said I had to reschedule. When I called this location they were very helpful, polite and welcomed me as a walk-in the same day. When I got there everyone was very nice to me. The doctor was very kind, gentle and had a constant smile; I could tell that she really loves what she does. I have no complaints here and I will definitely be going back. One of the best experiences I've had. I'd rate them as calm, patient, gentle, friendly and helpful. They accepted my insurance, Aetna, which covered the exam and glasses. I only had to pay for $40 because I chose to get the best lenses available. I'd definitely recommend this location to my family and friends. Thank you! read more

I have had my eyes exammed at this LensCrafters for the last 5 or 6 years. Up until this year I hadn't been wowed by their service, but they recently really helped me in getting some contacts before my vacation. They didn't have any appointments available before I left, so they GAVE me eight sets of contacts to get me through until I got back from vacation. We scheduled an appointment for when I returned. I just got back from that appointment and was very pleased with my appointment with Dr. Burge. I will definitely be returning for my annual exam next year. read more

I went to see the doctor today for an eye appointment (I have been a wearing contacts for at least 13 years) and the doctor was extremely rude to me over the use of my contacts. He also would not give me a new prescription for contacts until a week after my original appointment to see if the contacts he prescribed were "correct". Complete BS if you ask me as I have worn the same type of contacts for most of my life and wasn't planning on changing ANYTHING. I left without the exam and wonder if he would have charged me for the "recheck" he needed a week later to obtain my new prescription. Just be weary of who you are dealing with clearly they don't care about your time or money if you need a new prescription. I later went to Sears and had an awesome experience as she gave me the contact prescription on the spot and reassured me I properly take care of my contact lenses. read more