Note: No actual eye doctor is in person on staff here! They all remote in via webcam causing long…read morewait times, up to 2 hours! Recently started a new job with new insurance and thought it was time to get a new pair of glasses, my old ones were 5+ years old. Visionworks was on a list provided to me by my insurance so I choose the closet one to me thinking I could get an appointment in a week or so. Big mistake. Scheduling just appointments is 1-2 MONTHS out. Had an appointment last weekend, November, which I had to schedule in September. Crazy. Flash forward to my appointment, filled out all the paperwork online, checked in at 10:15 for a 10:20 am appointment...and just waited. there were only 3 people on staff, 2 fitting glasses and only 1 woman doing the actual prescreening. Was finally called back at 10:50 and went over my paperwork again. I commented I did all this online and the woman said they have a new system and doesn't matter if you fill it out online or not, they still have to redo it in store anyway. I heard other people coming in for their appointments at 11, 11:15 am etc and the woman helping me just grumbled we'll get to you when we get to you. Got all the prescreening done then went back to the actual exam room and sat in front of a screen with a webcam. No actual doctor is on staff! They are all remote in other states with PA licenses. The woman from before moved the machine in front of me and the doctor controls the machine remotely from home. She then signed off and I had to wait another 20 minutes for another doc to sign on and finish my prescription. When I asked why it was all remote I was just told that's how it was during the pandemic and they never went back. All in all it took 2 hours to get my prescription in what should have taken 45 min. I'll be looking for an IN PERSON eye doctor even if they're out of network.

Booked online a few weeks ago in HERSHEY, PA. I have an appointment on 8/24. Visionworks is now…read moreusing an online scheduling system. I found an opening, scheduled. They called me today and told me it was double booked and next available appointment is in October. This is why I tried to call and schedule initially but apparently they don't answer the phone. John the manager refused to try and squeeze me in sooner. He refused to take any responsibility - blaming corporate and NOT OFFERING ANYTHING TO HELP. Not even to take my name in case of a cancellation. COMPLETELY UNPROFESSIONAL. I've never had such terrible customer service in my life. Left me high and dry with a contact prescription up in September and who knows if I'll find a place. I'm disgusted and will probably never come back to a Visionworks, I've never been this kind of person but other consumers should know that in Hershey the customer's problem is not Visionwork's problem even when they screwed up. Thanks VISIONWORKS!

Dr. Carla Mariscotti is amazing. I have referred my entire family to her and they all love her. She…read moreis efficient and caring without being dismissive and never pushes any of her patients to order glasses or contacts from their shop directly. Would send anyone I know to her!

You need an appointment just to shop. Staff is confused. I had an appointment for an adjustment, I…read morewas going to order a second pair of glasses. I was sitting there listening to all the chaos and I said to myself "why do I ever want to come back into this place"

I have keratoconus and can only see with scleral contact lenses that cover most of the eye. After…read morean assessment by a ver nice and pleasant optometrist, the lenses were ordered. When they arrived II was told it would be better to pick them up rather than shipping them directly to me. I was directed to make an appointment. When I arrived I waited.in the que to be checked in. Once I arrived at the check in window I was informed I just needed to go knock on the door of the optical store. Hmmm. An impolite individual responded to my knocks. When I explained to her I was there for an appointment. She disappeared back into the shop and returned moments later with a small paper bag with my lenses in it. There was no opportunity to evaluate the lenses. The appointment was unnecessary. Once at my car I discovered the wrong lenses were ordered. These lenses use a plunger to insert them into the I had requested tinted lenses because clear lenses are near impossible to see when roving them from the cleaning solution. I returned to the optical shop to have the correct lenses ordered. The same individual responded to my knock and once I requested the tinted lenses she informed they didn't come tinted. Despite her insistence I explained the lenses I was currently wearing were tinted. To summarize I was instructed to make an appoinent that 1. was completely unnecessary, 2. wasted an hour of time, 3. Wasted gas since I drove 20 miles 4. to be disrespected and lied to. I did find out that they could have been drop shipped. If I wanted Ms. Congeneality to send them it would cost $12 Most of the folks in that department are great. However they need to re-engineer their process for pick up. And offer some civility training to their person in the optical shop.

I have stopped going here because we couldn't afford the rides anymore, but these are some of the…read morebest doctors in the state. I was born with cataracts and spent most of my life with glaucoma. Every doctor who has come and gone has been very compassionate towards patients and the job. They have bent over backwards to make sure they could do what they can to help my vision. I had been going here since I was born because this is where they rushed me to when they saw something wrong with my eyes. Unfortunately some of the best glaucoma specialists have retired. I can't speak for the "young" ones who are likely used to older people with cataracts or glaucoma. It's a rare case to have a patient with congenital cataracts or glaucoma so I feel thankful every day that I've had the chance to be treated by such caring and intelligent people.

My daughter had a pacemaker put in by Dr. Imundo and he was AMAZING as well as his staff throughout…read morethe entire process. He Took into consideration the placement of the scaring , knew how to talk on her level and when we left his office after a consultation my daughter said everything was better here. I would recommend him and his staff hands down. The nurses in office and hospital before and after the procedure were also amazing.... We appreciate all that you have all done for us and made a scary situation calm. While providing the best care. All of the hospital staff was also kind and courteous

I still stand by my previous statement. Even thought my son is not actively fighting cancer and has…read morebeen in remission for over 7 years now. I still think the pediatric hematology/oncology unit is one of the best. Very compassionate care that follows you from diagnoses all the way through survivorship.