I was a patient years ago and would love to go back but they do not accept my insurance. The…read morebusiness has grown and the staff has always been friendly and the exams thorough. Lots of co-workers use this practice.

Staff is unprofessional. Prior to the appointment I asked if they had received my child's records…read more They stated that they had. The day of the appointment we entered and the eye glass staff members were having very loud personal conversations for all to hear. This created an unprofessional environment and a poor first impression of the facility. As we went back the eye staff member was not friendly, didn't smile once, was not friendly/warm towards my child, did not seem happy to be there, and seemed annoyed anytime I asked questions about tests that they wanted to run. We were then led to a patient room where we waited for awhile. As we were waiting to be seen, I could overhear more personal conversations being had by the medical eye staff. Finally the doctor enters the room and I asked if she had a chance to review my child's eye history beforehand. She stated no and looked at my child's chart and said that they've never received them. I said I was told you had them. She stated who told you that? I told her the front desk staff, she stated that they in fact did not have them. A professional company would've followed up with myself and/or the other doctor if they had not received them prior to the appt for a new patient. During the appt, a front desk staff knocked on the door and entered the room; we were basically pushed out. I have never been at a medical appointment where a front desk staff entered a patient room while being seen by a doctor/medical staff. As we were checking out they attempted to charge me over $200. Luckily, I have prior knowledge and questioned this. The front desk attendant was unable to answer my questions about the charges. Another staff member had to step in. They stated the doctor billed/coded it wrong. Not my issue! Then my bill magically went to zero. Save yourself the time, money, and headache. Staff is unprofessional and will try to overcharge and do not have adequate knowledge on eye billing. Only positive were the two friendly check in ladies.

Terrible! Do not make an appointment there for someone with special needs (autism); they have very…read morelittle empathy. My son had an appointment, and when we arrived, he was a bit stressed and hit his dad. At that moment, an elderly woman at the registration desk told him to leave the premises; they rescheduled the appointment but said that next time, he would have to be heavily sedated. When we got home, they called to say they would no longer treat him at that facility.

I previously posted when my grandson didn't have the best experience. But Corl fixed the issue. I…read morehave since personally switched to Corl for my eye exams and glasses. I am so happy that I did! The doctor was great- gave me suggestions for my issues. And the opticians have been wonderful! Kudos to Sarah at the Palmyra office! She is the best at choosing the right frame. I would try numerous frames to the point that my nose would be sore. I finally said "help!" She looked at me & the prescription, asked if I liked metal or plastic, then she chose the perfect frames for me. She took the measurements too to make sure that they fit correctly. As much as I hate wearing glasses, she made the experience so easy. I did see the doctor at the Harrisburg office because they have more openings. I picked up my new glasses at the Palmyra office.

Note: No actual eye doctor is in person on staff here! They all remote in via webcam causing long…read morewait times, up to 2 hours! Recently started a new job with new insurance and thought it was time to get a new pair of glasses, my old ones were 5+ years old. Visionworks was on a list provided to me by my insurance so I choose the closet one to me thinking I could get an appointment in a week or so. Big mistake. Scheduling just appointments is 1-2 MONTHS out. Had an appointment last weekend, November, which I had to schedule in September. Crazy. Flash forward to my appointment, filled out all the paperwork online, checked in at 10:15 for a 10:20 am appointment...and just waited. there were only 3 people on staff, 2 fitting glasses and only 1 woman doing the actual prescreening. Was finally called back at 10:50 and went over my paperwork again. I commented I did all this online and the woman said they have a new system and doesn't matter if you fill it out online or not, they still have to redo it in store anyway. I heard other people coming in for their appointments at 11, 11:15 am etc and the woman helping me just grumbled we'll get to you when we get to you. Got all the prescreening done then went back to the actual exam room and sat in front of a screen with a webcam. No actual doctor is on staff! They are all remote in other states with PA licenses. The woman from before moved the machine in front of me and the doctor controls the machine remotely from home. She then signed off and I had to wait another 20 minutes for another doc to sign on and finish my prescription. When I asked why it was all remote I was just told that's how it was during the pandemic and they never went back. All in all it took 2 hours to get my prescription in what should have taken 45 min. I'll be looking for an IN PERSON eye doctor even if they're out of network.

Booked online a few weeks ago in HERSHEY, PA. I have an appointment on 8/24. Visionworks is now…read moreusing an online scheduling system. I found an opening, scheduled. They called me today and told me it was double booked and next available appointment is in October. This is why I tried to call and schedule initially but apparently they don't answer the phone. John the manager refused to try and squeeze me in sooner. He refused to take any responsibility - blaming corporate and NOT OFFERING ANYTHING TO HELP. Not even to take my name in case of a cancellation. COMPLETELY UNPROFESSIONAL. I've never had such terrible customer service in my life. Left me high and dry with a contact prescription up in September and who knows if I'll find a place. I'm disgusted and will probably never come back to a Visionworks, I've never been this kind of person but other consumers should know that in Hershey the customer's problem is not Visionwork's problem even when they screwed up. Thanks VISIONWORKS!

I have keratoconus and can only see with scleral contact lenses that cover most of the eye. After…read morean assessment by a ver nice and pleasant optometrist, the lenses were ordered. When they arrived II was told it would be better to pick them up rather than shipping them directly to me. I was directed to make an appointment. When I arrived I waited.in the que to be checked in. Once I arrived at the check in window I was informed I just needed to go knock on the door of the optical store. Hmmm. An impolite individual responded to my knocks. When I explained to her I was there for an appointment. She disappeared back into the shop and returned moments later with a small paper bag with my lenses in it. There was no opportunity to evaluate the lenses. The appointment was unnecessary. Once at my car I discovered the wrong lenses were ordered. These lenses use a plunger to insert them into the I had requested tinted lenses because clear lenses are near impossible to see when roving them from the cleaning solution. I returned to the optical shop to have the correct lenses ordered. The same individual responded to my knock and once I requested the tinted lenses she informed they didn't come tinted. Despite her insistence I explained the lenses I was currently wearing were tinted. To summarize I was instructed to make an appoinent that 1. was completely unnecessary, 2. wasted an hour of time, 3. Wasted gas since I drove 20 miles 4. to be disrespected and lied to. I did find out that they could have been drop shipped. If I wanted Ms. Congeneality to send them it would cost $12 Most of the folks in that department are great. However they need to re-engineer their process for pick up. And offer some civility training to their person in the optical shop.

I have stopped going here because we couldn't afford the rides anymore, but these are some of the…read morebest doctors in the state. I was born with cataracts and spent most of my life with glaucoma. Every doctor who has come and gone has been very compassionate towards patients and the job. They have bent over backwards to make sure they could do what they can to help my vision. I had been going here since I was born because this is where they rushed me to when they saw something wrong with my eyes. Unfortunately some of the best glaucoma specialists have retired. I can't speak for the "young" ones who are likely used to older people with cataracts or glaucoma. It's a rare case to have a patient with congenital cataracts or glaucoma so I feel thankful every day that I've had the chance to be treated by such caring and intelligent people.

Dr McManaway is the best. He performed eye surgery on my son, and we are pleased with the result…read more We are a military family and travel from the DC area for our checkups. I am a healthcare professional and have been to many pediatric ophthalmologist ( due to military moves) and he is by far the best. Professional and great with kids, highly recommend :)

They also are never in. they closed on 1/30/19 due to weather when the roads were clear and…read moreschools have session. their best interests are not of the patients and providing services. this office is checked out.

Krysty helped me 3 times with glasses RX Fr did an…read moreastigmatism test We did surgical strabismus surgery Lancaster is where we did it. It was yeah, it was Lancaster 2 shouts ago Back for more glasses They sell high end shif

I had eye surgery which caused a change in my vision. I told the PA I was not seeing well at my…read morepost-op visit; she found my left eye to be fifty when checking my vision. She told me to check my contacts at home, and it was not any better. I called the office back and requested an appointment to get a new prescription since I couldn't see well with either my glasses or contact. The front desk repeatedly said it would need to go through my eye insurance instead of fall under my eye surgery. Ridiculous!