I have keratoconus and can only see with scleral contact lenses that cover most of the eye. After an assessment by a ver nice and pleasant optometrist, the lenses were ordered.
When they arrived II was told it would be better to pick them up rather than shipping them directly to me. I was directed to make an appointment. When I arrived I waited.in the que to be checked in. Once I arrived at the check in window I was informed I just needed to go knock on the door of the optical store. Hmmm. An impolite individual responded to my knocks. When I explained to her I was there for an appointment. She disappeared back into the shop and returned moments later with a small paper bag with my lenses in it. There was no opportunity to evaluate the lenses. The appointment was unnecessary. Once at my car I discovered the wrong lenses were ordered. These lenses use a plunger to insert them into the I had requested tinted lenses because clear lenses are near impossible to see when roving them from the cleaning solution. I returned to the optical shop to have the correct lenses ordered. The same individual responded to my knock and once I requested the tinted lenses she informed they didn't come tinted. Despite her insistence I explained the lenses I was currently wearing were tinted.
To summarize
I was instructed to make an appoinent that
1. was completely unnecessary,
2. wasted an hour of time,
3. Wasted gas since I drove 20 miles
4. to be disrespected and lied to.
I did find out that they could have been drop shipped. If I wanted Ms. Congeneality to send them it would cost $12
Most of the folks in that department are great. However they need to re-engineer their process for pick up. And offer some civility training to their person in the optical shop. read more