While I cannot praise enough Dr. Miller who performed the actual eye exam, I feel compelled to negatively critique the rest of my experiences with Sears Optical at Harrisburg.
After being tested, picking out some frames I liked, and having my measurements taken, I paid, and was told I would be called within 7-10 days to come pick them up. This made for a pick up date of May 29th by the latest. I called that day to ask if they were ready, and was told they would be there the following day. I didn't hear anything for 2 days, and when I called again, I was told by a VERY unhelpful sounding woman that "it hasn't even been 10 business days yet" even though business days do not factor into the ETA equation. She then told me it looked like they would be there tomorrow. The following Tuesday (7 days after my initial ETA date), I called again and was told they couldn't find me in the system. Later that day they finally called back and said they were ready for pickup.
I was also sold a warranty that I wasn't told about first. In truth, I would probably have purchased it anyway, but the fact that I wasn't asked is grating.
The actual glasses are smudged constantly, and it takes forever to get them clean by a variety of methods.
In all, a very unsatisfactory service and product. read more