This week my husband and I went in to have his glasses adjusted since he had bought them there…read moreabout 3 years. A young blond girl there was super friendly and helpful. She said if this doesn't do the trick come back and we'll try again. Well it didn't and he went back yesterday. The young lady was not there. The lady that was there was very rude. She stated she couldn't help because the glasses were old and might break. We won't buy glasses there again.

Meredith went above and beyond to fix my glasses. Even tho her boss was telling her that they…read morecouldn't do much more for them

I had two pairs of busted up glasses I purchased a year and a half ago from another retailer. We…read morebrought them in to see if we could find frames they'd fit into because... well. They were super expensive lenses. Kay took so much time and care to find not just one, but two different frames to pop my lenses into. She fitted them, buffed them up, and got us on our way in no time. Her customer service skills were impeccable, and I truly appreciated the quality of care that she took to make sure we left happy. She didn't try to push anything on us, and provided us with exactly what we needed. I'll definitely be back to give her my future business!!!!

When I scheduled an appointment they canceled it the day of for "emergency" via text, it said to…read morereschedule so I did for the same time as the original. After I did the online questionnaire I headed out to the location. Once there, they notified me that I can't do an appointment here because it's all online and since i haven't been here is a few years I'm not eligible for the online exam. This wasted my time. In the future either advertise this fact online or instead of the text saying it's been cancelled for an "emergency" just tell me why it was actually cancelled so I don't waste my time. I won't be returning/can't because the doctor is never in person. If you plan on not going every year, this is not the place for you.

Dr Stacks is awesome - she is the reason we continue to use this location even though there are…read moreprobably 4 or 5 closer Clarkson locations. The staff is pretty good. However, it sounds like they use a portable credit card reader and someone forgot to charge it so they could not run my credit card. They said they would call in 20 minutes. I asked if they could make it an hour. Maggie told me to just call her and gave me the number and told me to hit 4 and then 3 and it would take it to her. Lies! It took me to an automated number with hold music that literally gave me a headache. After 12 minutes, it disconnected me. I never spoke to a person. Then I left a voicemail. I waited and did not receive a call back in 30 minutes. I called back again and was on hold for around 10 minutes again. Finally someone very apathetic answered. I shared what I went through and he was so bland, so bored that I almost hung up. I finally said, "You have 10 minutes to resolve this.After that, I am hanging up and you can consider the order cancelled." In 8 minutes, I bounced to 2 other people before finally reaching someone who took my credit card information. Lousy customer service. Hire better people. Get rid of those who can't remember to charge the card reader and whose best customer service is slow apathy. 70 minutes to pay my bill is ridiculous. One more screw up and I am done with Clarkson for good.

I ordered glasses from this store on January 20 2026. I finally got them yesterday March 17th…read more During this long wait I made multiple calls trying to find out what was taking so long. Most of the time nobody answered these calls. Twice I drove to this store to talk face to face only to find the doors locked and no one there. Yesterday when I picked up my glasses I asked why they were closed so much. They said they could only get a Dr there on Tuesday and Thursday and they only are open when a Dr is there. I wont be back here unless that changes.

I have been a patient of Performance Eyecare-Swansea, for just a few years-but I'm always glad to…read morego back every year because the staff is friendly and knowledgeable. They are very helpful. I visit with Dr. Cuff once a year and he is very professional and amicable. He has helped me with my vision health. I can see better now - and have good eye health than in years before.

Everyone here is great and very professional. Thanks to them I no longer dread a visit to my eye…read moredoctor! Highly recommend!

Dr. Reed has been my optometrist for over 4 years. She is highly skilled, friendly and supportive!…read moreShe truly cares about you and your vision, not being blown off as "just another optometrist." Office staff are very friendly and accommodating!! No need to doctor hop once you come here!!

The staff is absolutely the best. They are friendly and accommodating. The doctors on staff here…read moreare the same as well. I would highly recommend this office for your eye care. Keep up the good work guys!

Talk about poor costumer service skills. This place has poor management and under qualified staff…read moreto run the this place. I got to my appointment early so I can be seen at my appointment time but the doctor was running late. He showed up 15 minutes passed my appointment time cuz he needed to make his damn tea. Then you got a single mom in there with multiple kids who need to been cuz they had scheduling issues so I left so she can have my appointment. Before that issue the staff or so called office manager had a horrible horrible attitude towards a patient who was picking up her glasses. The staff was not professional at all. On top of all that the staff loves to talk shit about there patients after they leave or sit right in front of them. From someone who's comes from 11 years of healthcare this place violates ALL HIPA Laws. I would never recommend anyone to crown vision of ofallon il

I took my grandson to crown vision center. Bought the works and insurance. He lost his glasses and…read moreI've tried to call them only to be hung up on four times. I Will NOT be doing business with this company Ever again!

Great store! Doctor is highly qualified, staff is pleasant, great selection from bargain to…read moredesigner frames. Recommend scheduling an appointment as has peak times. In and out fairly quick!

The worst place. They gave an a eye exam got my glasses and contacts and it was wrong…read moreprescription!! Took another 3 weeks for them to give me another eye exam. Had to wait for them to order my contacts and remake my glasses. On last visit after over two months!! I also heard another mother bringing her kid back because he can not see out of his glasses and has had to miss school because of it