Very nice shop, lots of varied frames from which to choose, helpful staff. There was no pressure…read moreto buy, but advice and assistance when requested. "Bre" was friendly and informed; she helped me choose what looked best and would work with my prescription. I'd definitely recommend this shop, just as it was recommended to me! Terry T.

Booked appt online. Website said I would be contacted via email. After 4 days no email and I made…read morenumerous calls and left messages with no return call. Finally I got to speak with staff and was told the appt time I had picked was not for new patients the websites does not say this anywhere. I asked why I was not called back after calling for 4 days and was told they are busy. I can't imagine the frustration if you needed your glasses fixed and didn't get a call back. Don't waste your time. Go somewhere else!

Great, but the 2for95 ended up costing us 380.00 dollars. Extremely helpful staff, patient and…read morecaring. Great selection of glasses!

As a long-standing client of EVC and I was extremely dissatisfied with my recent experience. I…read moreplaced and paid for an order for replacement glasses, which was shipped to an incorrect address and subsequently lost due to negligence on the support staff teams end.. I attempted to contact EVC repeatedly and did not receive any response until I called approximately six times over a eight-week period. When I finally reached an associate, I was told the package had already been shipped and that there was "nothing they could do / out of their hands" despite the error and the fact that I never received the replacement glasses I paid for. The associate (Chelsea) was unprofessional and rude during the call and contradicted prior statements she had made to me regarding insurance policy and coverage. Due to the lack of accountability, poor communication, and unprofessional conduct, I will not be returning as a client & recommend you take your business elsewhere.

I was stuck in traffic on my way to pick up my glasses at the Edwardsville Clarkson Eyecare. I…read morecalled their office and explained that I may be a few minutes after 5. A very nice lady named Carrie was working and agreed to stay a little longer so I wouldn't have to wait another day for my glasses. This made my entire evening! Thank you Carrie for your kindness and I love my new glasses.

I used to enjoy going here until I found out how the owners treat their employees. I had been going…read morehere for a few years because of a wonderful Optometrist working for them. She actually took the time to examine my eyes and listen to my concerns instead of trying to get me in and out within 10min to reach "quotas" like it's been with other doctors I've seen here. I was so disappointed to find she no longer worked for the company at my last appointment. Then, I was even more frustrated when we found out she was fired and basically replaced with someone else who would follow the 10min and out unspoken rule they have here. If you want genuine care for your eyes, I don't recommend coming here.

I got the most professional service here at this location. The lady behind the counter, I think…read moreher name is Tanesha or something pretty like that, was absolutely the best. And a great sense of humor too! Would definitely recommend this place for your glasses. Great customer service!

Wow. Super fast. My eyesight keeps getting worse so I needed new glasses. Very efficient, kind,…read moreand gave me options. I'd recommend. Tami Lange Save the Girls

I have never seen an office staff poorer at communication. They do not return calls, or messages…read moreleft on their machine. To date, I am still awaiting glasses ordered 2 1/2 months ago. They were not initially ordered (forgotten) by the staff, then finally ordered after I inquired about the delay, but then ordered incorrectly, then I was notified they were in (again), and arrived to be informed they forgot to deactiviate the auto-reminder from 2 weeks before, so the glasses were still not in. Now for the last 2 weeks they will not answer when I call, and will not return messages.

Since I've relocated to the IL side of the river, I was getting tired of crossing the river to go…read moreto various doctors. The main one was my, optometrist. After doing some research and asking neighbors who they recommended and Hill Vision Services kept coming to the top of the list. At first, during my first visit, I was put off with all the paperwork I had to fill out. Then I took a deep breath and accepted the fact that I was a new patient. Once I was taken to the exam area, I was impressed with the attention to detail I received by the associate. Then when I meet, Dr. Taylor I was really sold. She was so professional and explained everything in terms I could understand. When I schedule my next appointment, I will be sure it is with, Dr. Taylor. I am so glad that I finally made the change to, Hill Vision Services. I'm getting top-notch care and services.

Don't go here if you have a Vision plan. They won't point out the fact (except in very fine print)…read morethey don't take it. Having to now use High Deductible medical plan and pay for a visit that should have been free. Extremely disappointing as why else would you have a Vision plan other than to use it for Vision services

I love the folks here! After I was denied service at crown optical in O Fallon because I did not…read morewant my drivers license left in their files, I called Harmony. to find out what other places took their insurance. I called Unger, and they were delightful to work with! They said all they needed was my Harmony. insurance card and nothing would be left in my files. It has been many years since I've been to Troy. I knew how to get to Troy O'Fallon Road from Belleville, but needed some directions once I got to Troy. Jan was spot on with her directions and very friendly. When I got there, Jan was waiting on someone else so I had plenty of time to browse. Justin came out to help me and was very good at helping me pick out the right frames for my face shape and haircolor. I did not feel rushed and at the same time did not feel like I was holding anybody else up. A delightful place with really friendly, knowledgable people! Well worth the trip wherever you're coming from. I'll be back!

Would not give them any stars if it was a choice. So many complaints. Ordered contact lenses and…read morewas told the prescription may need to be tweaked, which it did. I talked to a rep about needing my lens tweaked in the beginning and he assumed it was for eye glasses and made an appointment to see the frame specialist. Wasted my time and gas because I needed to see the doctor about the prescription change. Went back again and was refitted for my left lens. After months of waiting and several phone calls, the new lens came in. Problem...it was the same prescription that I received the first time. (Are you f#&&#* kidding me.) I am still waiting on my new lens 8 months later. I had to use my old lenses (which were 8 years old and full of deposits) to take a glaucoma test because the rep forgot to put my new lenses in solution before the test. Another tech tried to get pressures on my eyes with a puff machine and gave up after around 15 to 20 minutes. Asked for help and discovered the machine will not work with someone wearing gas perm lenses. (What the Hell!) The worse part was Dr. Tom made me assume I was losing my vision to glaucoma and it was too late to treat. Even retired early because of this news. Needless to say...I went to a specialist in St. Louis and am being treated for mild to moderate glaucoma and my specialist said we are stopping this disease in its tracks. That place is a nightmare. Run for your life. Well I called about my lens after writing this review and was told that it was in. Went to pick it up and was told that it had to be cleaned and conditioned first and the lab person just went to lunch. This was at 2:45pm. Another trip... wasted my time and gas. So unreal. Incompetence at its finest.

Such a positive experiences with this business!!…read more I drove an hour from the St Louis area after my kids doctor said she had heard too-good-to-be-true rumors of a fantastic and cheap kids glasses place in Edwardsville. Over-the-top friendly & knowledgeable, I am so grateful to have this family-owned and run business to deliver outstanding customer service & walk me through buying kids glasses for the first time. And $79 a pair for indestructible kids glasses and $4 shipping?!?? At that unbelievable price, we were able to buy two pairs and not have to sweat about whether insurance is going to pick up any of it or not. I called twice with questions before driving to the store & both times Brian was super helpful and kind. Then when at the store, we found it to be comfortable and immaculate. And the staff was truly a God-send. Thrilled to tell my kid's doc that the rumors she heard are true.

The employees were awesome! It was bright and welcoming, it didn't remind us of a usual doctor's…read moreoffice. The staff was welcoming and happy to help. We were able to try on as many glasses frames as we wanted to. They had many mirrors and lighting was perfect to see every detail of the glasses. PLEASE GO HERE!

I was very nervous about my visit today. The office staff was kind and efficient. I had a very…read moreshort wait before I was called back. The assistant was very kind. The Dr. was also kind, efficient and explained everything very clearly. Very impressed with the experience.

While the care is decent enough, the time I have wasted in this office is u real...due to doctor…read morerunning behind. They need to show some respect for their patients' time and stay closer to schedule. We have jobs and families to attend to. I Demi weren't chose an 8:20 appointment, only to wait close to an hour to be seen - how does one run so far behind so early in the morning?