I was stuck in traffic on my way to pick up my glasses at the Edwardsville Clarkson Eyecare. I…read morecalled their office and explained that I may be a few minutes after 5. A very nice lady named Carrie was working and agreed to stay a little longer so I wouldn't have to wait another day for my glasses. This made my entire evening! Thank you Carrie for your kindness and I love my new glasses.

I used to enjoy going here until I found out how the owners treat their employees. I had been going…read morehere for a few years because of a wonderful Optometrist working for them. She actually took the time to examine my eyes and listen to my concerns instead of trying to get me in and out within 10min to reach "quotas" like it's been with other doctors I've seen here. I was so disappointed to find she no longer worked for the company at my last appointment. Then, I was even more frustrated when we found out she was fired and basically replaced with someone else who would follow the 10min and out unspoken rule they have here. If you want genuine care for your eyes, I don't recommend coming here.

Very nice shop, lots of varied frames from which to choose, helpful staff. There was no pressure…read moreto buy, but advice and assistance when requested. "Bre" was friendly and informed; she helped me choose what looked best and would work with my prescription. I'd definitely recommend this shop, just as it was recommended to me! Terry T.

Booked appt online. Website said I would be contacted via email. After 4 days no email and I made…read morenumerous calls and left messages with no return call. Finally I got to speak with staff and was told the appt time I had picked was not for new patients the websites does not say this anywhere. I asked why I was not called back after calling for 4 days and was told they are busy. I can't imagine the frustration if you needed your glasses fixed and didn't get a call back. Don't waste your time. Go somewhere else!

I got the most professional service here at this location. The lady behind the counter, I think…read moreher name is Tanesha or something pretty like that, was absolutely the best. And a great sense of humor too! Would definitely recommend this place for your glasses. Great customer service!

Great, but the 2for95 ended up costing us 380.00 dollars. Extremely helpful staff, patient and…read morecaring. Great selection of glasses!

As a long-standing client of EVC and I was extremely dissatisfied with my recent experience. I…read moreplaced and paid for an order for replacement glasses, which was shipped to an incorrect address and subsequently lost due to negligence on the support staff teams end.. I attempted to contact EVC repeatedly and did not receive any response until I called approximately six times over a eight-week period. When I finally reached an associate, I was told the package had already been shipped and that there was "nothing they could do / out of their hands" despite the error and the fact that I never received the replacement glasses I paid for. The associate (Chelsea) was unprofessional and rude during the call and contradicted prior statements she had made to me regarding insurance policy and coverage. Due to the lack of accountability, poor communication, and unprofessional conduct, I will not be returning as a client & recommend you take your business elsewhere.

Great staff. Great and thorough exam. Very pleased. Same as other locations. Staff different of…read morecourse. If you have an issue with a particular staff member, report it. I had a great experience at this new location.

the clarkson eye care on rt. 157 in the strip mall in edwardsville, illinois. i went there for the…read morefirst time, other then the other one near dierbergs, were they treat you a lot better and do a better job in checking your eyes, i got there early, they let me in at 08:00 hrs. i waited for 15 min, now at 0815, then they took me back to check my eyes, because the doctor just got there, she was ( late) at 08:30 i was sent to the room were the dr. came in at 08:31, i said to her in a nice way you are late, her answer was, no - i am not late, i know for a fact she was late,she may have gone to the other office first. if the apt. was at 08:00, the dr. should be there before you, not keeping the client waiting. she did not do the best exam for me either and (no) apology for being late and lied about it. my time is just important as her time. don't waste (your) time going there .

While the care is decent enough, the time I have wasted in this office is u real...due to doctor…read morerunning behind. They need to show some respect for their patients' time and stay closer to schedule. We have jobs and families to attend to. I Demi weren't chose an 8:20 appointment, only to wait close to an hour to be seen - how does one run so far behind so early in the morning?

Care quality is terrible! Staff is horrible! Do not go here if you are handicapped!! They treat…read moreyou like you are less than a human.

Wow. Super fast. My eyesight keeps getting worse so I needed new glasses. Very efficient, kind,…read moreand gave me options. I'd recommend. Tami Lange Save the Girls

I have never seen an office staff poorer at communication. They do not return calls, or messages…read moreleft on their machine. To date, I am still awaiting glasses ordered 2 1/2 months ago. They were not initially ordered (forgotten) by the staff, then finally ordered after I inquired about the delay, but then ordered incorrectly, then I was notified they were in (again), and arrived to be informed they forgot to deactiviate the auto-reminder from 2 weeks before, so the glasses were still not in. Now for the last 2 weeks they will not answer when I call, and will not return messages.