I hadn't had an eye exam in quite awhile and decided it was time to take care of that! I called my…read moreregular eye doctor and they informed me that he had moved away! So, I got on yelp to see what other places were near me. After reading the reviews for Metro Eye Care, I wanted to try this place. The great reviews were on the money! I was so impressed with this place! Everyone was so nice and professional. I just loved the Doctor! She was so caring and calm. I loved how thorough she was and she took away all my worries. I am so happy that I gave this place a try! I have found a new eye Doctor! I highly recommend this place!

Just wanted to comment on one of your fine employees, Bryce. Our new puppy chewed up my glasses so…read moreI went in to see about replacing them. Since my next annual appointment isn't for another 5 months, and after talking with Bryce, I realized it would be quite expensive to replace them. Since I really need my glasses, he suggested a more affordable alternative. I told him I would think about it and left. After a couple of weeks I decided to take his advice and went in and ordered another pair of glasses to get me by until my next appointment. My glasses were ready the following week and I love them. Bryce is a real asset to Metro Eye Care and I just wanted them to know.

Would not give them any stars if it was a choice. So many complaints. Ordered contact lenses and…read morewas told the prescription may need to be tweaked, which it did. I talked to a rep about needing my lens tweaked in the beginning and he assumed it was for eye glasses and made an appointment to see the frame specialist. Wasted my time and gas because I needed to see the doctor about the prescription change. Went back again and was refitted for my left lens. After months of waiting and several phone calls, the new lens came in. Problem...it was the same prescription that I received the first time. (Are you f#&&#* kidding me.) I am still waiting on my new lens 8 months later. I had to use my old lenses (which were 8 years old and full of deposits) to take a glaucoma test because the rep forgot to put my new lenses in solution before the test. Another tech tried to get pressures on my eyes with a puff machine and gave up after around 15 to 20 minutes. Asked for help and discovered the machine will not work with someone wearing gas perm lenses. (What the Hell!) The worse part was Dr. Tom made me assume I was losing my vision to glaucoma and it was too late to treat. Even retired early because of this news. Needless to say...I went to a specialist in St. Louis and am being treated for mild to moderate glaucoma and my specialist said we are stopping this disease in its tracks. That place is a nightmare. Run for your life. Well I called about my lens after writing this review and was told that it was in. Went to pick it up and was told that it had to be cleaned and conditioned first and the lab person just went to lunch. This was at 2:45pm. Another trip... wasted my time and gas. So unreal. Incompetence at its finest.

I cannot tell you enough how much I do not recommend Unger Eye Care…read more - takes days to get ahold of them - impossible to get pricing info on contacts, was belittled when I attempted - they told me one prescription and wrote a different one in my file initially - eye doc had to catch it/correct it - another staff member was sitting in my eye exam dictating and talking to someone else the entire time - they initially messed up my billing, & I had to correct it, delaying my order several days - took days to get ahold of someone to make a contacts order - once order was made, waited weeks to find out it actually was not made, I was charged but no order made - found out by having to call and text them over several days b/c no response - when they read the wrong mailing address for my contacts to be mailed to and were corrected they said "it's fine" - I just came out from the freezing cold - from getting my YEAR supply of contacts, HUNDREDS of dollars of supply that was mailed to the wrong address (the same address they read aloud) I can confidently say I worked harder to get my contacts than anyone at this business. I do not recommend them & will not be back. As someone who values customer reviews, I hope this saves someone else the unbelievable trouble & disorganization I went through.

I got the most professional service here at this location. The lady behind the counter, I think…read moreher name is Tanesha or something pretty like that, was absolutely the best. And a great sense of humor too! Would definitely recommend this place for your glasses. Great customer service!

While the care is decent enough, the time I have wasted in this office is u real...due to doctor…read morerunning behind. They need to show some respect for their patients' time and stay closer to schedule. We have jobs and families to attend to. I Demi weren't chose an 8:20 appointment, only to wait close to an hour to be seen - how does one run so far behind so early in the morning?

Care quality is terrible! Staff is horrible! Do not go here if you are handicapped!! They treat…read moreyou like you are less than a human.

Booked appt online. Website said I would be contacted via email. After 4 days no email and I made…read morenumerous calls and left messages with no return call. Finally I got to speak with staff and was told the appt time I had picked was not for new patients the websites does not say this anywhere. I asked why I was not called back after calling for 4 days and was told they are busy. I can't imagine the frustration if you needed your glasses fixed and didn't get a call back. Don't waste your time. Go somewhere else!

They wasted my time. I was scheduled for an appointment at 1:45pm. I get an email 10 minutes before…read moresaying I should show up 15 minutes before my appointment. So I go in and they say I'm late and I have to reschedule. Nobody cares anymore about others time or that I'm actually having an issue with my eye.

Great, but the 2for95 ended up costing us 380.00 dollars. Extremely helpful staff, patient and…read morecaring. Great selection of glasses!

As a long-standing client of EVC and I was extremely dissatisfied with my recent experience. I…read moreplaced and paid for an order for replacement glasses, which was shipped to an incorrect address and subsequently lost due to negligence on the support staff teams end.. I attempted to contact EVC repeatedly and did not receive any response until I called approximately six times over a eight-week period. When I finally reached an associate, I was told the package had already been shipped and that there was "nothing they could do / out of their hands" despite the error and the fact that I never received the replacement glasses I paid for. The associate (Chelsea) was unprofessional and rude during the call and contradicted prior statements she had made to me regarding insurance policy and coverage. Due to the lack of accountability, poor communication, and unprofessional conduct, I will not be returning as a client & recommend you take your business elsewhere.

Wow. Super fast. My eyesight keeps getting worse so I needed new glasses. Very efficient, kind,…read moreand gave me options. I'd recommend. Tami Lange Save the Girls

I have never seen an office staff poorer at communication. They do not return calls, or messages…read moreleft on their machine. To date, I am still awaiting glasses ordered 2 1/2 months ago. They were not initially ordered (forgotten) by the staff, then finally ordered after I inquired about the delay, but then ordered incorrectly, then I was notified they were in (again), and arrived to be informed they forgot to deactiviate the auto-reminder from 2 weeks before, so the glasses were still not in. Now for the last 2 weeks they will not answer when I call, and will not return messages.

I was stuck in traffic on my way to pick up my glasses at the Edwardsville Clarkson Eyecare. I…read morecalled their office and explained that I may be a few minutes after 5. A very nice lady named Carrie was working and agreed to stay a little longer so I wouldn't have to wait another day for my glasses. This made my entire evening! Thank you Carrie for your kindness and I love my new glasses.

I used to enjoy going here until I found out how the owners treat their employees. I had been going…read morehere for a few years because of a wonderful Optometrist working for them. She actually took the time to examine my eyes and listen to my concerns instead of trying to get me in and out within 10min to reach "quotas" like it's been with other doctors I've seen here. I was so disappointed to find she no longer worked for the company at my last appointment. Then, I was even more frustrated when we found out she was fired and basically replaced with someone else who would follow the 10min and out unspoken rule they have here. If you want genuine care for your eyes, I don't recommend coming here.

Since I've relocated to the IL side of the river, I was getting tired of crossing the river to go…read moreto various doctors. The main one was my, optometrist. After doing some research and asking neighbors who they recommended and Hill Vision Services kept coming to the top of the list. At first, during my first visit, I was put off with all the paperwork I had to fill out. Then I took a deep breath and accepted the fact that I was a new patient. Once I was taken to the exam area, I was impressed with the attention to detail I received by the associate. Then when I meet, Dr. Taylor I was really sold. She was so professional and explained everything in terms I could understand. When I schedule my next appointment, I will be sure it is with, Dr. Taylor. I am so glad that I finally made the change to, Hill Vision Services. I'm getting top-notch care and services.

Don't go here if you have a Vision plan. They won't point out the fact (except in very fine print)…read morethey don't take it. Having to now use High Deductible medical plan and pay for a visit that should have been free. Extremely disappointing as why else would you have a Vision plan other than to use it for Vision services