After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

Great customer service. I didn't feel rushed and received a thorough exam. The frame selection is…read moretop notch

I paid a premium price for Oakley prescription sunglasses. Instead, they gave me Oakley frame with…read moregeneric lenses trying to get away with it. Now they're giving me a refund. Very scammy very unprofessional.

I called this place to see if they accepted my insurance and instead of giving me information they…read moreignored and hung up. As a doctor this is extremely unprofessional to treat a client. I will NOT recommend this place to anyone. Get better assistance with better attitudes.

I successfully ordered a pair of glasses here in the past, so I did a walk-in for my mom when her…read moreframes broke. My mom is 80, so it takes a little explaining to get through things. An employee was helping us and then another walk-in came in behind us. The woman abruptly stopped helping us and started helping him find eyeglasses. Very odd and off-putting. Asked for help from another employee who said she would help when she was done with another customer. Went through with my mom's eye exam because I had limited time and needed to get to another appointment. The doctor was beyond amazing. Extremely attentive, explained everything and made up for the off-putting service by the initial attendant. When we came back out to the lobby, the second woman I asked for help was ready and extremely helpful. She found my mom new frames. It would have been five stars, if not for the initial person who "helped" us. It's very important to be specific about who represents your company. If I had more time, I would have left and not had the opportunity to have my mom's eyes seen by a good doctor.

I had a very bad experience with the eye doctor 2 years ago. He was a condescending jerk. I…read moreattempted to give the place one more chance. I showed up today for my appointment and I was told they did not have an appointment for me. After misspelling my name multiple ways they made me make a different appointment weeks away. Save your time, energy and sanity and go anywhere else.

I always thought I might eventually sit down and write about my disappointing experience at…read moreClearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year.

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was…read moretold that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future.

My experience was great here! This was my first time due to me having to change due to my…read moreinsurance. Making an appointment was easy. I did everything online, but you also have the paper option. The process was really smooth. Once you make your appointment, they send out various reminder text to keep you updated and reminded about your appointment. One the day of, you fill out the demographic and health history form (which was a breeze). They checked me in and took me to the back quickly. I had a thorough screening. The doctor is very smart and have advanced technology. When I was done, the tech took me to the front and help me pick out glasses that best suited my preference. I enjoyed my experience. Hubby and I have found the right place for us.

I am beyond satisfied with my experience with Midtown Eye Care and Dr.Jared Powelson. I spent…read moreMONTHS reading reviews and searching for optometrists within 50 miles of my location. The midtown eye care clinic was decently close to my home and Dr.Powelson had great reviews. So I bit the bullet and decided to schedule an appointment. The staff was very courteous and the doctor was phenomenal. As I've mentioned to him at my appointment, this has been the more extensive and helpful appointment I've ever had with an optometrist. We even slightly discussed lasik (we would have discussed it more but at the time I am not a candidate for it). Dr.Powelson actually teaches how to perform lasik at the school in town as well. So if you're looking into that option, or looking for anything pertaining to your optometry needs, I absolutely recommend going to Midtown Eye Care and seeing Dr.Powelson. They also had a decent selection of eyeglass frames in the clinic. Brands such as Kate Spade, Ralph Lauren, Oakley, Ray Ban, Lacoste, Sketchers, amongst others. Prices were beyond reasonable. Instead of going through the eye dilation situation that everyone hates about optometry visits, they have this new machine where you put your eye towards a lens and use your face to press into it until you change the blue light in the lens to green and it scans a photo of the back of your eye. It does cost extra, but it is very affordable and your eye scans get stored in their database. Midtown Eye Care also fits and makes lenses on location, although some insurances do require them to send the frames out to their own lab and the lenses be made and fit there and then they'd send it back to the optometry clinic and you go pick them up. I would recommend this place over and over again. This time, I'm actually looking forward to my next optometry visit.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

We've been going here for several years to maintain my eye health. Dr. Ryan and the team are…read moregreat, always prompt and efficient and give a great level of care and service. My wife and I both love the selection of glasses and the time they take with you to make sure the fit is good and the look is what you wanted.

Been going here for years. Great selection of frames -- always accommodating with times for…read moreappointments!

Only go here if you want overpriced glasses pushed on you. Saw Andrew Shum (son). He was ok, kinda…read moreabrupt. Real issue came when I thought I had congunctivitous-pink eye. Had broken my knee cap and couldn't walk or drive. Called for recommendation. Front desk basically said can't help if u can't come to office. Not a caring office! Looking for another eye care doctor going forward!

Check your insurance before you go!…read more I went for my yearly exam and I must say this is the most thorough exam I have ever had! All the newest equipment and Dr. Shum educates you as he reviews the images. I feel very confident about my ocular health in the hands of this doctor.