We have been going here for a few years and always have a perfect experience. The staff is always friendly, the GM is wonderful - helpful, personable, and professional. Great customer service, professional doctor, and fantastic staff. Highly recommend, especially if you have multiple glasses/contacts wearers in your family! read more

I moved to the Collierville community and needed a new eye doctor. the appointment was ok. They did the standard things expected, however, they forgot to order my contacts. I walked in twice to ask about them and they kept saying everything is fine. but, after more than a month, I'm assuming I was forgotten about. I have not been contacted once, even though walking in twice. read more

Did a walk in for an eye exam and it was quick and easy paper work was simple. They did a thorough examination of my eyes and this location has a great selection to choose from on the frames everyone was very professional and friendly read more

Visionworks - Optometrists Near Me - Collierville, Tennessee

M R. Memphis, TN 01 12/1/2022 I got fitted for glasses on Aug 30, 2022 and have been back five or six times to try to get prescription corrected and was told I had the correct prescription, but finally on yesterday Marcus let me know that it was only a little off, but told me I would have to pay for another eye exam. I asked for a refund, but he said, it is pass 30 days. I just saw on line that I had 100 days to return glasses, since visionworks would not fix the problem, but recommended that I go somewhere else. (I was told doctor wrote in her notes that I told her to increase my prescription, but the doctor told me herself that the prescription had been adjusted when I left them the 2nd time. I ordered two pairs of reading glasses, brought them back to adjust prescription, I picked up one pair on Sept 18, which was the last email I got. The last pair they never emailed me from Sept 18th. I called two times and they were not ready with adjustment. I finally called and receptionist said they had changed over the system, is why I never got an email saying they were ready, but they had them ready on Nov. 19th. I told her, that I had called a couple of times and I was NEVER sent an email to pick up 2nd pair. So I was never told by email or call that the 2nd pair was ready. Prescription was not adjusted in either pair. So I took them both back on Nov. 30, 2022, which was 90 days after the date I paid for the glasses, only to be told by Marcus that the prescription was a little off and nothing could be done because the doctor had fitted me for these. It was never adjusted, and Marcus finally admitted this when I took him my old prescription that was suppose to be in the glasses and was told prescription had been adjusted. Oh on one of the trips, the I saw the doctor again and she said I had the old correct prescription in the glasses, that I can see best but the prescription was never adjusted. So my question to vision works yesterday is why can I not get a refund? The glasses are in new condition, (I wear contacts) as I have not worn either pair because prescription is wrong and I started immediately trying to get the problem corrected. I just got 2nd pair back on Nov. 19th. They had 2nd pair since 2nd week of Sept. adjusting the prescription, supposedly. Business owner information Customer Service Business Customer Service 12/3/2022 We apologize for the issues in service! Please email us any additional details including your full name, phone number and store location to customerservice@visionwo.... We'll look into this right away. Read less Camille W.Elite 2023 Memphis, TN 153572955 ________________________________________________________________ Above is a copy of the response to my review from last year. Notice how my review was responded to on line saying, "We'll look into this right away." Well let me tell you I have NOT heard from Vision works other than an email saying we will look into this right away. I think they write this on line so it will LOOK LIKE they are responding to clients, but they DO NOT respond. I made numerous trips to Visionworks on Byhalia Road, Collierville, TN and was told to just wear the glassses for a while. After a while, they said they could not give me another exam to correct the prescription (without my paying again) or refund my money. I DO NOT RECOMMEND Visionworks to anyone. Visionworks make no effort to make the prescription right, but will tell you that the optometrist knows what is best for your eyes, even when you repeatedly inform them other wise. They respond on line so it will look like they are going to contact the client, but this is just so it looks like they are concerned. read more

Called 4 times to order my son's contacts. Put on hold every time waited then call disconnected. This was over 30 minutes holding. Never got a person to take my order. Finally, a person answers the phone and I said "don't put me on hold". She then told me I needed to come there in person to ORDER his contacts because they were very busy. I then asked for his prescription to by faxed me and I will go elsewhere.... Sigh.. read more

I visited Visionworks in Collierville this morning. Dr. Butz was very kind and thorough. I did not have to wait long to get in. Justin checked me out and gave me a discount on my new lenses and was very professional. Great experience! read more

I had a great experience with the staff here. My girls and I all had our eye exams and glasses made here. Michael was extremely helpful in educating about the different lenses available and what would be the best that would meet our needs. It is convenient to be able to get our eye exams and glasses done at the same place. I will be back again next year! read more

This location is still the worst! Entire staff is incompetent and no one knows how to follow up! Tried to get contacts since 12/2019 but gave up after many follow ups by me. Here it is Feb 2020 and still no contacts. Find another place! I will not be returning and I will be spreading the word not to try this location. read more

Came in for new glasses and Landi was very helpful. Helped me pick out new glasses and check out. Great customer service!! Also, my glasses were done in 30 minuets. Talk about awesome!! read more

I had a great visit at VisionWorks in Collierville. Jamal was a great help with helping me find the perfect lenses for me ! Not only that my glasses were ready waaaaay ahead of the time scheduled. Definitely will be returning again to see Jamal & grab another pair of amazing glasses read more

Jan is the most helpful and knowledgeable manager of any eye center I have ever been to. She went above and beyond the call of duty for me. Go see her. read more

Let me save you some time. Don't go here for eye care. Unhelpful staff and optometrist did not perform a thorough exam. We will continue to search for a new eye care professional for our family. read more

I've hard trouble with this location many times before, i dont know why I've tried them yet again. Here's a warning for Anyone who dares to go there. I went here today to get an exam. A walk in. I called beforehand to confirm I could do a walk-in. The guy on the phone said to come in before 4:30 and they would work me in. I arrived at exactly 4:00 and sat till 4:30 before he even spoke to the doctor. I went up to the desk and asked him was he even going to talk to her. He came back after and told me they were not going to fit me in and that I'd have to come back another time. When I confronted him that no the male who answered the phone told me they'd work me in he proceeded to tell me no male said that. In nice terms calling me a liar. Amazing things about doctors offices is that they record phone calls so corporate will be able to trace this back. He did apologize which I told him it's ok it's not his fault but I will proceed with further actions because I was treated unfairly. The point of this review is to warn others of how they will be treated because this has happened to me multiple times at this location. read more

A fantastic place to go for your eye health and eyewear needs. The doctors and staff especially Landi were very knowledgeable, friendly and so helpful. They have a huge selection of frames and I was able to use my insurance. They also had deals going on if you don't have insurance. I was able to order my prescription glasses and sunglasses and they were finished before the due date that they gave me. I love my glasses and would highly recommend Visionworks in Collierville!!! read more

My visit at the Collierville Vision Works was Great!..very professional... Sherita on the Doctor side was very nice and informative, I will be returning! read more

I thought I would try Visionworks this last time to get new glasses. They had a great selection of glasses which made it easy to find some frames, but I didn't feel that they were concerned about what I wanted or needed. I wanted bifocals and glass lenses, but I let the salesperson talk me into progressive and the plastic lenses ( can't remember what they were called). I hate these glasses. He said the progressive lenses and the plastic were much better than in the past. They were not! All this added up to me paying over $300 after my insurance paid. There are so many things that can be added to the glasses, that it becomes confusing. I feel that Visionworks is into selling rather than concerned for what the customer is looking for. My husband just got glasses there, and one month later the rubber on the glasses frames came off. When he first got them, the bifocals were so off, they had to be sent back. We will not be going back to them. We will stick to a professional instead of a salesman next time. I am from North Mississippi. read more