Broke my glasses last night and went in this morning first thing to order a new pair. Tess was so friendly and suggested that I try a frame that was in stock. The lens fit perfectly! Done deal!!! Have been with Optometry Group for many years and will continue to recommend them for quality service! read more

From my first call to ask about pricing, to walk-in to make an appointment, to my appointment today, I have never had a better experience with any optometrist's office. The staff is incredibly professional and kind. Everyone I encountered went above & beyond to take the best care of me in their office. The office is impeccably clean & beautifully decorated. It's a really nice place to be. It is well organized & I didn't wait (or want) for anything during the appointment. I could not recommend them more. This is the very best in vision care. read more

I've been going here ever since I've been going to the eye doctor...I'm 28 so ummm maybe 20 years? Anyways, Dr. Tacker is awesome and always friendly. I love their selection of glasses and I always walk away with very cool prescription designer shades. They carry Prada, Kate Spade, and Tory Burch among others. The space is nice, spacious and most importantly clean. They definitely keep up with everything! Minus one star because the women who work the reception desk are not very friendly...which I don't understand because everyone else is so nice! The doctors, the assistants, those that help you with your glasses...what gives? read more

Optometry Group - Optometrists Near Me - Memphis, Tennessee

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I have been going to the Optometry Group for almost 20 years and there is not one experience I could rate with less than 5 stars! The wait is never beyond an appointment time, the staff is always friendly and accommodating, and the doctors are THE best. I can't say enough great things about this group I will highly recommend them to anyone. read more

When I first started looking for a new optometrist, I consulted Yelp and this business had good reviews so I decided to give them a try. The doctors and staff are very friendly. Each time I come, I'm welcomed by the front desk staff, techs, and whichever Doctor I see. On one of my most recent visits, I was getting contacts for the first time. Dr. Nance explained how wearing contacts works, benefits of contacts (no more being blind while I go running!) and how I'd wear them. A tech also sat with me and helped talk me through putting contacts in and taking them out for the first time. The tech was very patient with me and gave me really good tips. The great customer service was really appreciated because I was very nervous about getting contacts! I have a good experience each time I come here and I would definitely recommend this business to anyone looking for an optometrist. read more

I feel like I lucked out by finding this eye doctor on Yelp - thanks, Joelle! They scheduled me with no problem and actually saw me ON TIME despite the fact that I needed to fill out new patient paperwork (which is also available online if you are super-efficient and want to fill it out ahead of time, unlike me). Great selection of frames, contacts in stock so I didn't have to order them, and they were very clear about what would be covered by my insurance, with no pressure to buy things not covered. I saw a friendly and efficient doctor who had me out in less than an hour with an appropriate pair of contacts. Parking is convenient in the lot outside. One thing to know before you go, which they have posted up all over the office: refraction, which is something they do to get your prescription, is not covered by most insurance (including Medicaid). I'm guessing they get a lot of questions or concerns about this -- the cost of this is $30, so no matter what kind of vision coverage you have, you can bet you'll need to pay at least $30 to get your prescription diagnosed. I think this is basically out of their hands, so be nice to the ladies when they tell you your balance due! read more

So this review isn't based on staff or quality of service. But it's based on the fact that I ordered my frames almost a month ago and had my exam 2 weeks ago and I still have not received my glasses. I've been without glasses for almost a month and every time I call to get an update or estimated date of arrival, no one can give me an answer. It's been frustrating to say the least. This is my second time coming here and sadly I probably will not return simply due to it taking too long to receive my glasses that I paid quite a bit of money for... read more

This group of optometrists is very professionally managed, and efficient. Once your name is called, you encounter helpful, friendly assistants who perform their range of tests before seeing the doctor. My optometrist is Dr. Nance, who has been my optometrist for about 15 years. He is very capable and knowledgeable. Once you finish, they have a large selection of frames, including the latest designer frames, and the sales people are also knowledgeable and helpful as you select the frames you need. My only suggestion is for improvement at the check-in desk. They are not friendly. read more

I've been to several optometrists in Memphis over the years and this one is my favorite and the one I intend to stick with. What makes it the best are the people who work there. They've always been friendly, welcoming, and focused -- unlike many other such offices in Memphis which are staffed with inner-city-style surly laziness. The location is convenient and safe with plentiful parking. The hours are very convenient as they are open on Saturdays. The interior is warm and welcoming yet modern and updated. UPDATE: Dropping from 5 to 4 stars. I recently went to my second appointment and the staff were not nearly as nice or helpful. Yes, it was early morning and I was the first appointment, but they all acted as if they forgot to have their coffee. read more

These guys are always great with my high maintenance scheduling requests, and I haven't experienced anyone over the past three years who wasn't courteous and kind. Dr. Tacker is the real deal. He cares about patients and takes the time to go through the necessary tests, but also takes the time to listen and ask questions about eyesight and overall health. Also, they don't dilate your eyes. I love this group, but I have to be honest. The parking lot is ridiculous. Take one of the busiest corners in the city traffic wise, add several businesses, and then grade all the parking for a portion of the lot on a 30% incline. This is a great eye doctor, just give yourself a few minutes extra to figure out the parking. read more

I would recommend them to anyone. Staff is great, Dr. Hines is patient and willing to answer any questions. I've had problems with my contacts in the past, high Rx so they're made each time I order, and they always take care of any issues. Never have a long wait to be seen. read more

i have used them for years- they are great the whole staff is delightful. they care about my eyes read more

The doctors and staff are wonderful. Plus they have a wide variety of glasses in all price ranges.

If you go to any other optometrist you should be committed. I have seen Dr. Tacker and Dr. Nance over 10+ years and know that you cannot go wrong with either. They are courteous and kind, asking questions about your eyes and overall health, showing interest in you as a person. The sales staff members are very knowledgable about fit and comfort of glasses. They will even tell you whether a pair looks good on you! The front desk was very welcoming and was ready to help me begin my appointment. I am very happy with my glasses and will continue going to Optometry Group for years to come. read more

I called notifying the group that I would be 15 min late due to another doctor's appt running behind. They assured me that it was ok because they have a 15 min grace period. I walked in exactly 15 min after the scheduled appointment time and was told that the doctor wouldn't see my child for the visit because we were late. I explained my call 1 hour ahead of time to inform of being late, but they still told me to reschedule. I have been going to this group myself for over 8 years and this is how you treat a loyal patient. Needless to say we won't ever be returning. They wasted my time and money. I drove 25 minutes to get there. I'm highly dissatisfied and will not recommending anyone there again. Plus the Optometry Group has lost a family of 5's business for 15 minutes. read more

Well above all else I must start with this: I was a new patient here on my visit and they saw me ON TIME. Most offices have a nurse/tech come moseying out 20 minutes after your scheduled appointment. Not here... Once I was called back I had the most fun I have ever had at an eye doctor. I've been wearing them longer than I haven't, so I've been to my fair share. The conversation with the technician running my tests was so nice we forgot that we were supposed to be doing tests. When Dr. Hines walked in, his personality was even more delightful! He's very personable and communicative and has an interest in taking care of his patients. The coup de grace for me were the opticians. They were the loveliest ladies I've met all year. Helped me AND a friend pick out some amazing glasses that fit our face. I'm a glasses snob so I immediately check out a places designer eyewear selection (I called ahead to make sure they had suitable frames). Not only do they know the technicalities, they also add a sense of eyewear fashion! In short, go here. read more

I selected this office because of location but their excellent staff of doctors is worth a drive from anywhere in the city. I have been in for emergencies, new prescriptions, routine check ups. Continually impressed with the friendliness, professionalism, efficiency and patience of this wonderful group. It has always been above and beyond. The front desk is fantastic too. Very helpful. They are very gracious and kind. read more

Dr. Nance and staff are very professional and very friendly. The entire experience was tremendous! Everyone seemed to really care about me getting the best eye-care possible. read more

Excellent staff. Excellent optometrists. My insurance likes them. Excellent deals. Awesome equipment for contact lenses exam. Love my frames :) read more

I have been going to Optomerty Group since I was 5 years old. Appointments are quick and staff is very friendly.

I highly recommend the Optometry Group. The staff are always friendly and helpful, the doctors give you the information you need to make informed decisions, they have a nice selection of frames and lens options, and they are always right when they estimate the time it will take to get your glasses. I've never had to wait more than a couple of minutes for my appointment. Great group. read more

I find Optometry Group when I moved to Memphis. I have never had to wait more than 15 minutes to be seen for my yearly exam. The Optometric Technician's are all wonderful. They explain everything. The stations/tests they administer when you first go in are extremely efficient and take no time at all. Once getting into a room, I have never waited more than 5 minutes to see Dr. Hines. Dr. Hines is very friendly, energetic, and has a wonderful personality and knows how to deal with his patients. I have been going to Dr. Hines for 3 years now, and have referred over 6 people to the Optometry Group. Everyone is helpful in looking for glasses and explaining the different options for the lenses. I can't wait for my new glasses to be in. They always say 7-10 days but I have never had to wait more than a few to get them. I highly recommend and commend the customer service at Optometry Group. read more

I won't go anywhere else! I picked this office out of hundreds in the Memphis area just by chance. I'm so glad that I did. The office was clean and organized, ALL staff members were absolutely fantastic, I only waited 10 minutes for my appointment, the exam was quick yet thorough, individual attention was given when selecting the right frames, great cost, excellent value. I highly recommend Dr. Hines and his staff. I won't go anywhere else! read more