I always thought I might eventually sit down and write about my disappointing experience at…read moreClearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year.

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was…read moretold that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future.

Wow, Im still in awe. I have been to several Optometry Offices within the last 16 years, and this…read moreis the best one. The staff was so nice, professional, and experienced, of which made me feel comfortable. I was not referred I just went off the reviews and this office did not disappoint! The level of concern and of course compassion for my vision was exactly what I was looking for. They also have a very wide selection of frames which is a plus. I highly recommend Cullison EyeCare.

I have been a regular patient here for several years. The staff and owner plus another doctor are…read moreexcellent in customer services. They are very friendly and detail in their work. I highly recommend.

Jackie (the manager) and her staff are very kind and helpful. They want to ensure that you love…read moreyour frames and that they're a good fit for you. They have an exclusive selection of frames that I never see anywhere else, including luxury brands. I've gotten my frames here for the past few years and the customer service has been consistent.

My family and I have been patient with this group for almost 20 years. Please select another…read moreprovider as this group is crazy expensive and customer service is extremely unprofessional. They are running claims fraudulently against your benefits. The Office Manager said verbally to me in their office (after identifying that we have a new provider); we can see you today if that's the problem. If the claim was submitted as a legitimate claim then how was she going to be able to see us during the same benefit year? Again stay away from this practice to avoid misrepresentation of legitimate services.

Broke my glasses last night and went in this morning first thing to order a new pair. Tess was so…read morefriendly and suggested that I try a frame that was in stock. The lens fit perfectly! Done deal!!! Have been with Optometry Group for many years and will continue to recommend them for quality service!

From my first call to ask about pricing, to walk-in to make an appointment, to my appointment…read moretoday, I have never had a better experience with any optometrist's office. The staff is incredibly professional and kind. Everyone I encountered went above & beyond to take the best care of me in their office. The office is impeccably clean & beautifully decorated. It's a really nice place to be. It is well organized & I didn't wait (or want) for anything during the appointment. I could not recommend them more. This is the very best in vision care.

Awesome place for eye care. Dr. Villane and his staff are attentive and professional and promptread more

Dr Rick is the best. Had a hemorrhage blood vessel in right eye. He was able to work me in on the…read moresame day or just a few hours after I called. Highly professional, competent, experienced and took the time to address my issue. Very appreciative of his time and care. Would Highly recommend for all of your vision needs.

After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

Great customer service. I didn't feel rushed and received a thorough exam. The frame selection is…read moretop notch

My husband and I both had cataract surgery done at MECA. We have had nothing but problems…read moreafterwards. Went to a new eye doctor and she fixed everything that was not done correctly at MECA...and we didn't have to wait 4 hours to be seen.

Good luck getting past the person answering the phone. The equipment seems dated. I was sent home 3…read moreseparate occasions after showing up for ultra violet light treatments only to find the equipment was not operational. Not very inspiring for something locking in you eyesight correctly. Other than the switchboard operator/gatekeeper,the nurses and doctors were professional, but as stated, the machines there have seem better days.

I have been coming to this office for many years. The doctors and staff are always great, and take…read moretime with you. Plus, they have a great selection of eyewear and competitive prices.

From the time I entered this spotless office, I was greeted with smiles from the office staff! My…read moreappointment started on time. (I updated my records online the day before). The optical technician was kind, knowledgeable and gave good patient car. Dr. Medley is WONDERFUL! She explains what she did, and why and answers questions along the way. Jody assisted me with picking out my glasses and processing my bill. She is sweet, knowledgeable and just an overall helpful person! If you're looking for an all around great optical office, from start to finish, I highly recommend Advanced EyeCare and Optical!