This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

I successfully ordered a pair of glasses here in the past, so I did a walk-in for my mom when her…read moreframes broke. My mom is 80, so it takes a little explaining to get through things. An employee was helping us and then another walk-in came in behind us. The woman abruptly stopped helping us and started helping him find eyeglasses. Very odd and off-putting. Asked for help from another employee who said she would help when she was done with another customer. Went through with my mom's eye exam because I had limited time and needed to get to another appointment. The doctor was beyond amazing. Extremely attentive, explained everything and made up for the off-putting service by the initial attendant. When we came back out to the lobby, the second woman I asked for help was ready and extremely helpful. She found my mom new frames. It would have been five stars, if not for the initial person who "helped" us. It's very important to be specific about who represents your company. If I had more time, I would have left and not had the opportunity to have my mom's eyes seen by a good doctor.

I had a very bad experience with the eye doctor 2 years ago. He was a condescending jerk. I…read moreattempted to give the place one more chance. I showed up today for my appointment and I was told they did not have an appointment for me. After misspelling my name multiple ways they made me make a different appointment weeks away. Save your time, energy and sanity and go anywhere else.

I'd found out that Cordova Vision Center (CVC) has been sold to "Elevate Eye Care", and my Drs…read more (Cox & Dacus] are gone. I have been going to CVC since 2002 and Dr. Cox did my current eye exam this past April (2025). I'm wishing Dr. Cox the best in retirement and I hear Dr. Dacus will be leaving soon too. I wish her the best in retirement. My family will continue to visit CVC until they change their name to "Elevate Eye Care", after that, we'll probably be on our way out of Memphis, TN. May Jesus Christ bless Dr. Cox & Dr. Dacus! Many thanks for your unwavering service to my family!

I had been going to Cordova Vision for 30 years, but now that they have sold out to Corporate…read moreAmerica, I will never go back! The staff is horrible, lazy, on their personal phones(ear buds) and lack professionalism. I wish Dr. Dacus the best, but I understand she will be leaving too.

Jackie (the manager) and her staff are very kind and helpful. They want to ensure that you love…read moreyour frames and that they're a good fit for you. They have an exclusive selection of frames that I never see anywhere else, including luxury brands. I've gotten my frames here for the past few years and the customer service has been consistent.

My family and I have been patient with this group for almost 20 years. Please select another…read moreprovider as this group is crazy expensive and customer service is extremely unprofessional. They are running claims fraudulently against your benefits. The Office Manager said verbally to me in their office (after identifying that we have a new provider); we can see you today if that's the problem. If the claim was submitted as a legitimate claim then how was she going to be able to see us during the same benefit year? Again stay away from this practice to avoid misrepresentation of legitimate services.

Always amazing service here. I went in to have my glasses adjusted. Very courteous and professional!read more

From the front desk team to Dr. Jones, everyone is incredibly knowledgeable, kind, and helpful.read more

Had to see another Eye Dr because testing was inadequate. Long wait when I was the only patient…read more Very limited amount of glasses selection and overpriced.

Friendly staff, accommodating. Didnt have a long wait. Maybe a larger amount of glasses to choose…read morefeom would be nice but would definitely recommend.

Very cute little boutique eye store located in the heart of Collierville…read more My kid broke her glasses and my wife tasked me with getting her an exam and new pair. We were in a hurry and this place was the fastest exam I could find for her. I went in completely blind and honestly thought I was going to another place. The staff was nice, the Doctor seemed to know what he was doing. We got her exam all done and then on to the designer frame hustle. Ended up being $305 for a pair of glasses and the exam. Billed insurance a good bit more. It is what it is I guess. I was in a hurry. She likes the glasses. I am just too used to Costco I guess. I could have gotten two Gucci frames for that amount. Nice folks though. Support local Adam!!!! Damn it '24 - 24/100

After suffering from a severe traumatic brain injury ten years ago, I thought having daily migraine…read moreattacks was something I would just have to get used to. These kinds of headaches are intense and blur my vision with a bright "aura," and they were made much worse after having my first child. But one day I saw an informative video about special lenses for people like me on the Collierville Vision Center social media page. I had no idea lenses for headaches existed! Dr. Walley was so kind and helpful and let me try several trial lenses to find which ones worked best for me. After I decided on which lenses I liked most, I got to pick whatever frames I wanted, and here I am now wearing the most incredible pair of glasses I've ever had. These lenses have been life-changing for me. Unlike regular sunglasses, I can wear these inside and at night without things being too dark. In fact, I forget I'm wearing them! Best of all, I am living a migraine-free life. If you suffer from bad headaches and migraines, I urge you to seek help from this doctor because it will change your life. Thanks, Dr. Walley and Collierville Vision Center!

I rarely leave reviews, but my experience with this office warrants one…read more I visited MyEyeDr two weeks ago and was told my replacement contact lenses would be ordered immediately and would arrive by Monday. I made it very clear at the appointment that I was completely out of contacts, and the staff provided me a 5-day supply to get me through until the order arrived. That Monday came and went with no update. When I called, I was told that only one lens had arrived and the other would follow shortly. Another full week passed with no communication at all. As of today--two weeks after placing the order--I still have no contacts and no information about when they will arrive. Every update has required me to call them; not once has the office reached out with a status update or explanation. Running out of medically necessary corrective lenses is extremely disruptive, and the lack of follow-through and communication from this office has been incredibly frustrating. A delay can happen, but not providing updates, missing multiple timelines, and leaving a patient without the ability to see properly is unacceptable. I ultimately requested a refund and will be taking my business elsewhere. For comparison, I ordered the same contacts through 1-800-CONTACTS and they arrived in 24 hours for only a $10 premium. The difference in service speaks for itself.

Updating - I called last Monday (the new and most up to date confirmation to pick up my glasses)…read moreand they of course were not ready. They are not able to track the order in any way so no longer giving me any new updates. I asked to speak to the manager I was working with and was told she would be in the following Monday. Reached out again today and was told again the manager isn't in !!! My next thing to do is report to the BBB as well as look further into what I spent at this location. As of today, July 7th I don't have any information on my glasses.